accelerating service delivery - dryice
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Accelerating service deliveryby seamlessly aggregating catalogs creating single system of engagement
Product Brochure
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DRYiCE SX™ accelerates service delivery and unlocks user experience by allowing business users to intuitively search and order services from a single system of engagement where service catalogs from internal and external service providers are aggregated.
WINNERPresident’s Award
‘Service Delivery & Automation’
The Open Group Awards ‘18
Value of DRYiCE SXTM
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Challenges addressed by DRYiCE SXTM
Enterprise users have to navigate through disparate catalogs for their professional needs
Lack of a consumer-like experience while ordering enterprise services
Lack of business agility due to legacy service onboarding & delivery mechanism
Huge service desk operation costs due to lack of self-service capabilities
Approval based consumption not in sync with digital-first enterprises that have flat hierarchies
Lack of localization and personalization
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A unified marketplace to search, order and
track services, similar to an e-commerce
application
Users can take actions on subscribed services through vendor-provided self-service actions
A one stop shop for all IT/ non IT and Internal/
External services
Access to service based on user entitlements, not approvals
Multilingual capabilities
Automatic aggregation of catalogs from multiple
suppliers
Capability to consolidate related services into a
single offering
Service order routing and automated fulfillment orchestration
Key features
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Key modules
Subscription Management
Entitlements and SLA
Consumer Portal
Catalog Aggregation
Service Orchestration and
Order Routing
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Improved operational model due to
consolidation of services
Rapid deployment of services
Improved user efficiency and of the enterprise
Reduction in support cost by increasing uptake of self-service
Enable users to consume services in their preferred languages
Personalizing end user experience by allowing
them to access services according to their roles
Manage multi-vendor catalog sprawl
Best in class user experience resulting in faster adoption
Key benefits
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• Inability to accelerate innovation
• Lack of a comprehensive solution to aggregate diversified supplier services
• No single-sign-on and entitlement-based enablement
• Inconsistent user experience due to complex navigation and lack of centralized service catalog
• High volume of service requests with duplicate entries
Business Problems
• Up to 50% improvement in user efficiency and operational model
• Up to 30% savings from XaaS-based offerings on hardware costs
• End-to-end service and fulfillment orchestration capabilities
• Enhanced end-user experience with complete self-service capabilities
Business and Technical Benefits
Solution Highlights• DRYiCE SX was implemented in client's ecosystem
• Streamlined service operational model by aggregating diversified catalogs
• Enhanced user experience by implementing single-sign-on and entitlements
• Improved adoption time and user productivity
• Restructured and redesigned comprehensive service catalog
• Enabled an ‘on-demand’ mode of service consumption
An industry-leading IT service provider improves productivity by 50% and decreases costs by 30%
Casestudies
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For more informationwrite to us at [email protected] or visit our website at dryice.ai
DRYiCE Software is a division of HCL Technologies focused on building industry-leading software products for transforming and simplifying IT and business operations by leveraging AI and Cloud.
OUR VISION FOCUSES ON:
Enabling a ServiceOriented Enterprise
AI-led ServiceAssurance
Driving Enterprise-wideDigital Agility
BusinessFlow
Intelligence
About DRYiCE Software