accelerating insurance claims automation
TRANSCRIPT
Accelerating Claims Automation
©2016 Zia Consulting, Inc.
The Reality of Claims ProcessingWhere You Spent Money Where You Spend Money
©2016 Zia Consulting, Inc.
Costly Error-ProneSlowCompl
ex
People, Paper, Process
©2016 Zia Consulting, Inc.
Impact of Claims Automation
©2016 Zia Consulting, Inc.
What’s In It for You? Profitability Customer
Satisfaction/Retention Compliance Growth Actionable BI
©2016 Zia Consulting, Inc.
What If We Classified Automatically?Your Classification Our Classification
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And If Processes Were Automated?Your Process Our Process
©2015 Zia Consulting, Inc. All Rights Reserved.
©2016 Zia Consulting, Inc.
What If You Kept the Same Tools?Your Users Our Users
©2015 Zia Consulting, Inc. All Rights Reserved.
©2016 Zia Consulting, Inc.
Zia Claims Automation Content Hub
Any Source: Paper, Email, Upload, Text, EDI Any Type: Documents, Video, Audio Advanced Routing
Intelligent Capture Mailroom, In-Process, Mobile Even Handwritten Forms
©2016 Zia Consulting, Inc.
Tailored for Your Business
Automated Records Management INTEGRATION
Claims Management System – Guidewire, Duck Creek, Custom/Legacy
Email Other Business Systems
Activiti BPM2010
Introducing Alfresco
©2016 Zia Consulting, Inc.
Introducing Ephesoft
Today’s Alternative to Costly/Complex IDC Business Selected + IT Approved Automated Classification & Extraction Mailroom Automation Solutions Embedded Capture Extended (Mobile) Capture
©2016 Zia Consulting, Inc.
Case Study: Claims Automation The Problem:
Slow, Manual Paper-Based Mailroom Multiple Core Systems and Legacy ECM Repository Limited Ability to Access Claims Content Based on Roles
The Solution: Ephesoft Intelligent Classification & Extraction Alfresco Content Hub with Intelligent Routing “Virtual Repository” for Access to Legacy/Core Systems
©2015 Zia Consulting, Inc. All Rights Reserved.
©2016 Zia Consulting, Inc.
Case Study: Additional Tools
©2015 Zia Consulting, Inc. All Rights Reserved.
©2016 Zia Consulting, Inc.
Case Study: The Results Transforming the Business:
Initial Processing Reduced from Eight Hours to 15 Minutes
Single “System of Record” with Access Via User Tools
Zia ActiveMigrate to Move Over 10 Million Legacy Documents in Seven Days
©2015 Zia Consulting, Inc. All Rights Reserved.
Demo
Who is Zia?
EST.
2003Boulder, CO
CriticalNot
Casual
Controlling Chaos +
Delivering Rapid ROIProcess
& Integrati
on
OpenPlatform
s
Content People
©2016 Zia Consulting, Inc.
Zia Insurance Solutions P&C, Life, Reinsurance, Specialty Automation: Claims, Applications Back Office: Contracts, AP, HR Office 365/SharePoint, SAP, MS
Dynamics Migration/Modernization Cloud Services
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Zia Cloud Services Cloud Installation & Integration Cloud Migration Services Zia Managed Cloud
Digital Asset Storage Photos/Videos/Audio Insurance Claims
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Next Steps Claims Automation Demo Claims Automation Assessment Managed Alfresco/Ephesoft Trial
Zia Insurance Automation Solutions: ziaconsulting.com/insurance-solutions
©2016 Zia Consulting, Inc.
Next Steps
©2016 Zia Consulting, Inc.
Automation Whitepaper Available Now to All Webinar
Attendees Solution Details Partner Technologies Case Studies