SteelCentralAppResponseImplementationService

AccelerateYourRiverbed®SteelCentral™AppResponseDeploymentandTimetoValue

ProvenMethodologiestoIncreaseAdoptionandUtilizationMaintainingaholisticviewofyourITinfrastructureiscriticaltocontinuouslydeliveringexceptionalapplications.That’swhyyourorganizationhasselectedSteelCentralAppResponseforadvancedapplicationandtransactioninsight,end-userexperiencemonitoring,anddeepnetworkintelligence.ToquicklyrealizethebenefitsofSteelCentralAppResponse,youneedexpertguidanceonhowtoquicklyoperationalizethesolutionwithinyourITenvironment.AndwhileSteelCentralAppResponsedeliversvaluableinformationoutofthebox,manyadvancedcapabilitiesandintegrationsarepossibletotrulytailorthesolutiontoyouruniquebusinessrequirements.

EarnafastertimetovalueforyourinvestmentwiththeSteelCentralAppResponseImplementationServicefromRiverbedProfessionalServices(RPS)toachievethefollowingoutcomes: • Enhancedvisibilityintoselectedapplication

performance

• IntegrationbetweenpurchasedRiverbedcomponentsandotherapplicablesystemssuchaseventmanagersusingbuilt-incapabilities

• Reportingandalertingconfiguration

• Knowledgetransferfromfieldexpertsforconfiguration,maintenance,anddataanalysisandinsight

• FasterRiverbedsolutionadoptionandtimetovalue

KeyServiceBenefits • AccelerateyourROIwithRiverbed’s

provenexpertiseandbestpracticemethodologies

• Enjoypeaceofmindwithaready-

to-run,Riverbed-validatedsolution

• Streamlineoperationsbyimplementingreliable,prescriptive,andrepeatableworkflows

• Avoidcostlymistakesandminimize

disruptionstobusinessandIToperations

• Enhanceknowledgeandproficiencywithtargetedknowledgetransfersessions

• Establishanexpansion-readyframeworktoeasilyaccommodatefutureneeds

ServiceOverviewRPSleveragesproven,repeatableimplementationmethodologiestoensureconsistentandpositiveoutcomes.TheSteelCentralAppResponseImplementationServiceisdeliveredthroughthefollowingphases:

Phase1:PlanLaythefoundationforasuccessfulimplementationbygatheringrequirementsandcreatingadesignand/orimplementationplan.

Phase2:Configure PreparetheproductsforfinalimplementationwithspecificconfigurationsthatmeettherequirementsgatheredduringPhase1.

Phase3:EnableConfiguretheproductstoenableimmediatebusinessvaluewhilevalidatingdatacollection,reportdata,andalertingmatchestotherequirementsgatheredinPhase1.

Phase4:DocumentDocumentbestpracticesfordeployment,configuration,maintenance,andusage.

SteelCentralAppResponseImplementationServicesToprovideaddedflexibilitywhenaddressinguniquecustomerrequirementsanddesiredbusinessoutcomes,threedifferentpackagesoftheSteelCentralAppResponseImplementationServiceareavailable:Starter,Standard,andAdvanced.Thefollowingtableidentifiestheservicefeaturesincludedineachphaseandhighlightsthedifferencesbetweeneachpackage.ServicefeaturesidentifiedinthetablebelowarefurtherdescribedintheServiceFeatureDefinitionssectionofthisdocument.

ServicePhase ServiceFeature Starter Standard Advanced

Phase1:Plan

SolutionPlanning ü ü ü

SolutionDesign ü ü ü

Phase2:Configure

BaseConfiguration UptoFiveApplications Upto10Applications Upto10Applications

ModuleConfiguration ü ü ü

Riverbed®SteelCentral™PortalConfiguration

ü ü

Phase3:Enable

Application-SpecificDefinitions UptoFiveApplications Upto10Applications Upto10Applications

SteelCentralPortalStandardDashboards

UptoOneDashboard UptoOneDashboardperApplication

SteelCentralPortalCustomDashboards

UptoOneDashboardUptoTwoDashboardsper

Application

Alerts UptoTwoSLAAlertsUptoTwoAlertsper

ApplicationSteelCentralAppResponseCustomReports

UptoFiveReports Upto10Reports

SteelCentralPortalApplicationMaps

UptoOneMapperApplication

RiverbedPortfolioIntegration FlowExportonly FlowExportonly ü

Phase4:Document

As-builtDocument ü ü ü

StandardOperatingProcedures ü ü

OperationalBestPractices ü

ProductsTheapplicableproductsthatwillbeconfiguredaspartoftheservicesprovidedforeachpackageversionareasfollows:

Service ApplicableProducts

SteelCentralAppResponseStarterImplementation

OnephysicaloruptofivevirtualSteelCentralAppResponseappliances(optionalASAandWTAmodulesarerequiredforAppResponseversion11andhigher)

SteelCentralAppResponseStandardImplementation

Uptotwophysicalorupto10virtualSteelCentralAppResponseappliances(optionalASAandWTAmodulesarerequiredforAppResponseversion11andhigher)

SteelCentralAppResponseAdvancedImplementation

Uptotwophysicalorupto10virtualSteelCentralAppResponseappliances(optionalASAandWTAmodulesarerequiredforAppResponseversion11andhigher)

ServiceFeatureDefinitions

ServiceFeature Definition

SolutionPlanning Reviewrequirementsandplanhigh-levelactivitiesrequiredtoaccomplishtheimplementationtaskswiththecustomer.

SolutionDesignReviewcustomer’snetwork,application,andmanagementsystemarchitecture,determineconfigurationrequired,andprovideguidanceforproductdeployment.

BaseConfigurationInitialconfigurationofappliance,includingmanagementIPaddress,emailgateway,externalauthenticationsource,backups,andproductupdates.

ModuleConfigurationConfigurationofpurchasedSteelCentralAppResponsemodulesasrelatedtothespecificapplicationsidentifiedforagivenengagement.Upto10CXTraceragentswillbedeployed,asapplicable.

SteelCentralPortalConfigurationAddimplementedRiverbedproductasadatasourcetoSteelCentralPortal.IfaSteelCentralPortallicensehasnotbeendeployed,thisincludesperformingbasedeploymentinordertoaddthedatasource.

Application

Upto20uniquecomponentsbehindone“entry”IPaddresswithinonedatacenterthatprovideservicestosatisfyindividualrequests(multipleJavaor.NETapplicationsononehostcountasmultiplecomponents).Iftheapplicationisweb-based,theapplicationdefinitioncanhaveuptofiveuniqueURLpatterns.

SteelCentralPortalStandardDashboard

StandarddashboardsthatareavailableoutoftheboxwhenSteelCentralPortalispurchased.

SteelCentralPortalCustomDashboard

Customized,application-specificSteelCentralPortaldashboardviewsthataredevelopedduringthecourseoftheimplementationservice.

AlertAnalertisbasedeitheroncustomer-providedSLAs(thresholds)orfromabaselineanalysisofatleastoneweekofhistoricaldata.

ServiceFeature Definition

SLAAlert Analertthatisbasedonacustomer-providedSLA(threshold).

SteelCentralAppResponseCustomReports

InsightreportscreatedusingtheSteelCentralAppResponseInsightDevelopmentKit.

SteelCentralPortalApplicationMapAnapplicationmodelincludingtheapplicationmapandthecorrespondingviewscreatedbySteelCentralPortal.

RiverbedPortfolioIntegrationConfigurestandardintegrationsapplicabletoSteelCentralAppResponsewithotherRiverbedproductsthecustomerowns(e.g.,drill-downsfromSteelCentralPortal,SteelFlowWTA,FlowExporttoRiverbed®SteelCentral™NetProfiler,etc.).

As-builtDocumentDocumentationdetailingdeploymentandconfigurationperformedaspartoftheRiverbedproductimplementation.

StandardOperatingProceduresDocumentationonbestpracticesforconfiguringandmaintainingtheproductsuchasupdatingsoftwareversions,applicationdefinitions,reports,etc.

OperationalBestPractices Documentationoncommontriageworkflowsusingtheproduct.

ScopeTheSteelCentralAppResponseImplementationServicesaredeliveredremotelyunlessapplicableTravel&Expenses(T&E)arepurchasedseparately.Allactivitiesaredoneinconsecutivedays.TheserviceisexpectedtobecompletedwithinthreemonthsofpurchaseunlessotherwisespecifiedintheAgreement.ThisservicedoesnotincludeanyRiverbedproductsoranyapplicationperformancetroubleshootingoranalysis.AllRiverbedproductsmustbepurchasedseparately.

InvoicingandPricing• Forpricinginformation,ortocreateacustomizedengagement,pleasecontactyourRiverbedProfessionalServices

salesrepresentativeorsendyourinquirytoproserve@riverbed.com.• Theservicesdescribedhereinwillbedeliveredinphasesassetforthinthisdocument.• Feesmaybeinvoiceduponcompletionofeachphase.Feesforeachphasemaybeinvoicedinequalamountsbased

onthetotalamountoffeesdividedbythetotalnumberofphases.• IfyouarepurchasingdirectlyfromRiverbed,additionaltermsandconditionsapplicabletoinvoicingandpaymentsare

setforthintheAgreement.IfyouarepurchasingthroughanauthorizedRiverbedchannelpartner,pleasecontactyourchannelpartnerrepresentativefordetailsoninvoicing,payment,andfees.

• AllProfessionalServicesprovidedbyRiverbedaresubjecttotheapplicabletermsandconditionsavailableat

www.riverbed.com/termsandconditions/professionalservices(ifyouareaRiverbedcustomer)oratwww.riverbed.com/partnerprofessionalservicesterms(ifyouareanauthorizedRiverbedchannelpartner)(“Agreement”).IfyouhaveaseparatemutuallysignedagreementwithRiverbedthatexpresslycoversthesaleofProfessionalServices,thatagreementwillgovernyourpurchaseofProfessionalServices,providedthatintheeventofaconflictbetweenthatagreementandtheAgreement,theAgreementwillcontrolsolelywithrespecttotheProfessionalServicessetforthinthisBrochure.

AboutRiverbed

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