abpmp cbok v2.0 - member version

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2009 Association of Business Process Management Professionals All rights Reserved

Guide to the Business Process Management Common Body of KnowledgeABPMP BPM CBOK

Version 2.0 Second ReleaseABPMP BPM CBOK Version 2.0 http://www.abpmp.org

2009 ABPMP All rights Reserved Page 2

Cover designed by Jim Stuart, PMP, Business Process Management Professional, Terre Haute, Indiana, USA

2009 Association of Business Process Management Professionals All rights reserved. ABPMP, the ABPMP logo, BPM CBOK and CBPP are registered marks of the Association of Business Process Management Professionals. For a comprehensive list of ABPMP marks please contact the ABPMP legal department.

ABPMP BPM CBOK Version 2.0 http://www.abpmp.org

2009 ABPMP All rights Reserved Page 3

ContentsPreface.......................................................................................................................... 12 1 Introduction ............................................................................................................ 19 2 Business Process Management............................................................................. 24 3 Process Modeling................................................................................................... 38 4 Process Analysis.................................................................................................... 59 5 Process Design ...................................................................................................... 87 6 Process Performance Measurement.................................................................... 103 7 Process Transformation ....................................................................................... 118 8 Process Organization........................................................................................... 141 9 Enterprise Process Management ......................................................................... 155 10 BPM Technology .............................................................................................. 176 Appendix A References............................................................................................ 197 Appendix B - BPM Community.................................................................................... 201 Appendix C-Toward a BPM Model Curriculum............................................................ 202 Appendix D - Certification Program ............................................................................. 225 Appendix E Maintenance of the BPM CBOK ........................................................... 227 Appendix F Contributors........................................................................................... 229 Appendix G - Summary of Changes............................................................................ 235

ABPMP BPM CBOK Version 2.0 http://www.abpmp.org

2009 ABPMP All rights Reserved Page 4

Detailed Table of Contents Preface.......................................................................................................................... 12 Defining a Business Process Management Professional........................................... 12 Background on ABPMP ............................................................................................. 14 Core Mission/Values/Operation ................................................................................. 15 Code of Ethics ........................................................................................................... 16 Standards of Conduct ................................................................................................ 17 1 Introduction ............................................................................................................ 19 1.1 What is the Guide to the BPM CBOK? .......................................................... 19 1.2 Purpose of the Guide to the BPM CBOK....................................................... 19 1.3 Status and Feedback ...................................................................................... 20 1.4 CBOK Organization/Summary of Chapters ................................................... 21 1.4.1 Values, Beliefs, Leadership, and Culture ................................................. 21 1.4.2 Business Process Management .............................................................. 22 1.4.3 Process Modeling .................................................................................... 22 1.4.4 Process Analysis ..................................................................................... 22 1.4.5 Process Design........................................................................................ 22 1.4.6 Process Performance Measurement ....................................................... 22 1.4.7 Process Transformation........................................................................... 23 1.4.8 Process Organization............................................................................... 23 1.4.9 Enterprise Process Management............................................................. 23 1.4.10 BPM Technology ..................................................................................... 23 2 Business Process Management............................................................................. 24 2.1 Introduction ..................................................................................................... 24 2.1.1 What is Business (context definition)? ..................................................... 24 2.1.2 What is Process? ..................................................................................... 24 2.1.3 What is business process management? ................................................ 24 2.2 Core Concepts of Business Process Management......................................... 24 2.2.1 Management Discipline and Enabling Technologies ............................... 25 2.2.2 Process vs. Function (end-to-end work) .................................................. 26 2.2.3 Ongoing Management of Process ........................................................... 26 2.2.4 Process Performance and Measurement................................................. 27 2.2.5 Organizational Commitment .................................................................... 27 2.3 BPM Lifecycle ................................................................................................. 28 2.3.1 Planning and Strategy.............................................................................. 28 2.3.2 Analysis ................................................................................................... 29 2.3.3 Design...................................................................................................... 29 2.3.4 Modeling .................................................................................................. 29 2.3.5 Measuring and Monitoring ....................................................................... 29 2.3.6 Transformation......................................................................................... 29 2.4 Types of Processes ........................................................................................ 30 2.4.1 Primary Processes................................................................................... 30 2.4.2 Support Processes .................................................................................. 30 2.4.3 Management Processes .......................................................................... 31 2.5 Types of Activities ........................................................................................... 31

ABPMP BPM CBOK Version 2.0 http://www.abpmp.org

2009 ABPMP All rights Reserved Page 5

2.5.1 Value Added ............................................................................................ 31 2.5.2 Handoff .................................................................................................... 31 2.5.3 Controls and Control Activities................................................................. 31 2.6 BPM Critical Success Factors......................................................................... 32 2.6.1 Alignment of Strategy, Value Chain and Business Process..................... 33 2.6.2 Goals ....................................................................................................... 33 2.6.3 Executive Sponsorship/Governance........................................................ 33 2.6.4 Process Ownership.................................................................................. 33 2.6.5 Metrics, Measures and Monitoring........................................................... 33 2.6.6 Institution Practices.................................................................................. 34 2.7 BPM Professional Space ................................................................................ 34 2.8 Key Concepts.................................................................................................. 36 3 Process Modeling................................................................................................... 38 3.1 Business Process Modeling ............................................................................ 38 3.1.1 Diagram vs. Map vs. Model (more precision, simulate) ........................... 38 3.1.2 Process Attributes and Characteristics .................................................... 39 3.2 Purpose of Modeling ....................................................................................... 39 3.3 Benefits of Modeling ....................................................................................... 40 3.4 Modeling Standards and Notations ...........................................