HOME SERVE CORPORATE PROFILE

The founders of Vivek Limited have always practised Customer

Service as a way of life, this was even when it was not expected by

consumers and much before it had become a management

philosophy in most companies. Trust and Customer Care have been

the core values of Viveks since inception and continues to be the

driving force behind its accomplishments.

A testament to this is CII and McKinsey quoting Viveks as “more

trusted than the brands it sells”.

Home Serve was started on 7th February 2012 with the experience

and insights gained Viveks retail division and Viveks Service Centre.

Home Serve is a one point service solution for repairs and

maintenance. The core services are Carpentry, Electrical, Plumbing,

Consumer Durables and Kitchen Appliances repairs. Home Serve

also provides Value Added Services like Recharge for DTH and

Mobiles, Door Delivery of Accessories, Safe Disposal of E-Waste and

Attractive Exchange O�ers for Purchase of New Consumer Durables

and Kitchen Appliances.

Our consumers are mainly working professionals and the

home-maker, who face the challenge of servicing their products. Our

back-end and field-sta� are sensitized to keeping the customer’s

dilemma in mind and understanding their problems, however small it

may be.

HOME SERVE’S MISSION IS TO BE THE CUSTOMERS

PREFERRED SERVICE SOLUTION.

ABOUT VIVEKS

Vivek Limited is a professionally managed public limited

company carrying four retail brands – Viveks, Jainson, Viveks

Digital 1 and AC Bazaar adding to the formidable strength of

over 1000 employees. Vivek Ltd is one of the most leading and

trusted consumer electronics and home appliances retail chain

in India. Viveks popularized several brands by creating visibility

and has the distinction of being a market leader and

trendsetter with continuous support from the principal

companies. Reliable services are ensured through cordial

customer relationships.

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HOME SERVE IS MADE UP OF SEASONED PROFESSIONALS, WHOSE COLLABORATIVE APPROACH

AND DRIVE IS THE MAIN FORCE BEHIND VARIOUS ACCOMPLISHMENTS.

MR. VIJAY BYSANI KODANDARAMAN

VICE PRESIDENT

i

MS. VAISHNAVI VENKATESH

HEAD – MARKETING AND CUSTOMER ACTIVATIONS

OUR TEAM

Vijay has more than 9 years of business experience. Under his extraordinary leadership, Viveks Service Centre and Home Serve have

emerged into distinguished service centres. Vijay embarked on his journey with a small vision; today his success story is remarkable

in many ways. His journey has been manifested by his multiple ambitious and entrepreneurial ventures. This has not only enabled

Home Serve to achieve various milestones but also resulted in creation of a robust business model which is contributing towards

building the service sector.

Vaishnavi, a Msc. Graduate from Manchester business School, UK, joined Home Serve in 2012. Vaishnavi started her career by

learning the intricacies of Marketing and Customer Care. Accumulating experience right from the base level, she innovates new

strategies to increase the reach of Home Serve. Vaishnavi also looks after the brand development.

Vijayakumar has a vast experience of 11 years in the field of Sales and Service. He has worked with various companies like Dish TV,

Cosmic Info Systems, IDBI and Viveks Service Centre. He is involved in ensuring that every customer is provided with world-class

service, coupled with great vigour and hard work. He has not only contributed to customer retention but also to a large base of happy

customers .

MR. VIJAYAKUMAR MUTHUSAMY

MANAGER - REPAIRS

i Prabhu has gained rich experience of 8 years in Marketing. He has worked with Essar Communications, Subhiksha and multiple retail

chains. He joined Home Serve in 2012 and plays a key role in increasing the sales of the business. He is also involved in

implementation of marketing strategies to increase the visibility of Home Serve.

MR. PRABHU MANOHAR

MANAGER - RETAIL

Shanthi has 26 years of experience in the field of Management Information Systems and Customer Care from organizations like Air

India, Scope International, Ajuba Solutions and various other organizations. She has been working with Home Serve since 2012 and

is heading the Customer Care team. Her proactive and personalized approach has largely contributed to a satisfied customer base.

MS. SHANTHI RAVI

MANAGER - CUSTOMER CARE

Shruthi started as a product executive in Consim Info Private Limited and is currently managing the complete digital marketing

activities for Home Serve since 2012. She was instrumental in developing our online network and is keen in building engaging

communication strategies across all digital platforms.

MS. SHRUTHI GOPINATH

MANAGER - DIGITAL MEDIA

i Vani has 18 years of experience in customer care and quality control from La Concorde Travels, Viveks Service Centre and various

other organizations. She joined Home Serve in 2013 and plays a vital role in ensuring all the customers are provided with the best

pre-sale service and also makes sure every customer is welcomed into the Home Serve family with pride.

MS. VANI THIRUGNANASAMBANDAM

ASSISTANT MANAGER - ACTIVATIONS

Sarvanan has 4 years of experience with IFB as a territory service executive and as a service supervisor for Eureka Forbes. He has

been associated with Home Serve from 2012, his technical knowledge and approachability has made many customers technology

friendly.

MR. SARAVANAN ANANDHAN

SUPERVISOR – HOME APPLIANCE

i Venukrishnaa has 13 years of experience with brands like Blue Star, Voltas and Hitachi. Such diverse experience has given him the

ability to handle every task with ease ever since he joined Home Serve in 2013. A perfectionist by nature, every task undertaken is

completed meticulously with no delay.

MR. VENUKRISHNAA SUBBIHA

IN-CHARGE - WHITE GOODS

CUSTOMER CARE TEAM

FIELD REPAIRS TEAM

HOME SERVE CONTROL CENTRE

PLUMBING REPAIRSPLUMBING REPAIRS

DELIVERY VAN

LOGO SPECIFICATIONS

Smallest size of the logo should not

be less 20mm x 13.5mm

COLOUR PERCENTAGES

THE LOGO SHOULD NOT BE STRECHED

Vaishnavi Venkatesh

Mobile: +91 98843 41024

E-Mail: marketing.head1@myhomeserveindia.com

SPOKESPERSON’S CONTACT

HOME SERVE144, Royapettah High Road, Mylapore,

Chennai 600004. India

Help Desk: 1 800 3000 2200

E-Mail: customercare@myhomeserveindia.com

Website: www.myhomeserveindia.com

/myhomeserveindia

REGISTERED OFFICE Vivek Limited,

150, Luz Church Road, Mylapore,

Chennai 600004. India

144, Royapettah High Road, Mylapore, Chennai 600004. India

customercare@myhomeserveindia.com I www.myhomeserveindia.com I /myhomeserveindia

CARPENTRYREPAIRS

ELECTRICALREPAIRS

PLUMBINGREPAIRS

CONSUMER DURABLEREPAIRS

ITREPAIRS

KITCHEN APPLIANCEREPAIRS

MOBILE PHONEREPAIRS

DTH & MOBILERECHARGE

E-WASTEDISPOSAL

EXCHANGEOFFERS