Introduction

ATIDAN

Atidan is a global IT firm since 2005 with presence in North America, India, UK and Singapore.

We specialize in Software Development, Technical Support and Managed Services. Atidan has delivered hundreds of customer engagements successfully for large enterprises across the world.

We deliver projects using agilemethodology. Our pillars of success are Technology, Processes and People. Atidan commands high employee retention.

Atidan is known to be responsive, sharp and honest.

UNITED KINGDOM

NEW YORK

PHILADELPHIA

MUMBAI

PUNE

OfficesAbout Us

HYDERABAD

SINGAPORE

SERVICES OFFERED

• Software Consulting, Development

• Applications Support, Cloud Services

• IT Staffing

• Network Data Center Design and Set up

• Migrations, Upgrades and Maintenance

• Offshore Development Center Set up

• Rapid recruitment and

Onboarding framework

• Flexible bank of hours with a

cross-trained talent pool

• Proven processes, tools and

reporting structure for offshore-

onsite delivery model

AWARDS AND ACCOMPLISHMENTS

▪ Atidan apps: Sold in 50 countries

What’s Hot

▪ Cloud Champions

Atidan is in Microsoft’s Cloud Champions Club

Amongst the first in India to build gesture and voice based TV apps on X1 for Microsoft

Atidan was recognized by the Microsoft Small & Medium Business Team for our work in the Cloud at WPC 2015. We are preferred Microsoft partners for SharePoint and Mobile

▪ Microsoft GOLD Partner

▪ High Tech ▪ In Apple’s Hot list

Atidan was listed in Top 120 Apps in the business category for 18 months

• We give you lot of attentionSenior management is actively involved in project delivery, customer feedback. Customers find us highly responsive and honest

• Atidan has successfully delivered hundreds of global assignmentsTo clients in North America and India over 10 years

• Premium clienteleWorked with several multibillion dollar companies. Often referred by Microsoft USA

• Experience. Gold certified partnerDeep expertise in high-end custom software development, business intelligence, BigData and Mobile

• Stringent interview process, Industry certifications95% of technical staff is certified by Microsoft, IBM, Cisco, industry equivalents

• World class Infrastructure, best practices, trainingLatest software delivery tools, workstations and servers. Agile methodology and framework. Partnership with Dell, Peer1, Others. STPI registered. Staff gets trained by Microsoft, IBM , in-house technology leaders

STRENGTHS

Project,

Program

Managers

IT &

Network

Admins

Business

Analysts

Architects

Database

Devs

DBAs

Test

Analysts

Developers

User

Experience

Designers

Leadership

David Rosenthal

President

23 years in Marketing,

Business Development

and IT Management

Kartavya Chitalia

CEO and Global EVP

21 years in global

Software Delivery,

Product Development,

Management

Advait Chitalia

Director, Vice President

17 years in Entrepreneurship,

Product Management,

Marketing and Program

Management

Alka Selvakumar

Director

19 years in managing

human resource needs of

large software teams

Parag Rajadhyaksha

Executive Advisor

31 years in

Software Delivery,

Process Reengineering

and Consulting

Helen Berman

Vice President

35 years in client liaison,

program management and

training

Atidan Tech Atidan US Senior Team

Managing Partner

Managing Partner

Managing Partner

Hardware / Communications

Infrastructure

Dedicated Internet Leased lines (with

redundancy)

Global IPBX Phones integrated with

Skype for Business

High Powered Dell Server Farms for

Development and Support Activities

World Cass Hosting on Azure

Mumbai-Pune Peer to Peer

High performance Dell workstations with Visual Studio

and TFS

ATIDAN INFRASTRUCTURE

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OFFICE LOCATIONSPHILADELPHIA | NEW YORK | MUMBAI | PUNE | HYDERABAD | UK

CASE STUDIES

http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000008387

ENTERPRISE COLLABORATION CASE STUDY BY MICROSOFT

CASE STUDY

Microsoft and Atidan

helped editor team of

North America’s largest

publisher to collaborate

across 130 properties /

offices. It avoided

duplication of stories

amongst several other

advantages. Detailed

case study is available

on the Microsoft

website (follow the link)

• 8 Languages

• Hourly forecasts

• Intelligent News

• Special stats and Videos

• Intuitive, Visual

• Social Connect

WEATHER APPFOR A PREMIUM WEATHER FORECAST COMPANY

CASE STUDY

AWARD WINNING APP FOR ENTERPRISE DOCUMENT MANAGEMENT

CASE STUDY

• Atidan SharePoint Doc Explore is on Apple’s

hotlist for 1.5 years since launch

• Available on iPad, iPhone, Android,

Desktops and Windows 8

• Several thousand users across the world

• Improves productivity of enterprise

• Offers improved SharePoint document

management experience across devices with

a unique tree view

• Offers seamless cache and offline access

• Responds to gestures

• Integration with third party apps

• Dual search

• Related app: Project Server App for iPad

The only app in the world to allow instant

connection with Microsoft Project Server

Client

• Amongst the world’s largest media companies present in 90 countries

Business Need

• Atidan Technical Support of infrastructure supporting 200 + applications distributed across 3 data

centers and two cloud vendors

Atidan Role and Accomplishments

• Level 2, 3 Tech Support bound by SLA

• 24 x 5 + Weekend on-call Support

• Proactive health checks and support stabilization

• Long pending chronic problems were resolved by Atidan, improved customer satisfaction levels.

Over 7000 tickets resolved

• Time to resolve tickets kept continuously improving with the help of performance benchmarks.

Tickets queue reduced by 80% in the first 11 months of taking over support

• More than 90% of tickets were resolved within the next day.

• 20% of tickets were reduced with proactive monitoring and heath checks

• Besides support, helped customer in various areas including architecture, migration,

enhancements, quality assurance, technical and user documentation, new developments and

capacity planning

APPLICATION SUPPORT FOR 200 GLOBAL APPLICATIONSFOR ONE OF THE TOP 3 GLOBAL MEDIA GIANTS

Case Study

Average Effort Per Ticket

Performance Benchmarking

25 people cross-trained developers 2 work shifts covering 8AM to 8PM 200 global applications support 24 x 7 Support

Background

• Large financial house provides broad range of financial services to

investors in commercial real estate-related assets and operates in North

America, Europe and Asia

• Atidan provides technical support for huge production databases

(up to 400GBs)

Activities

• Monitoring night batch processes

• Work on database alerts and failures

• Provide resolution within 30 min

• Prompt communication and escalation

Value added services

• Monitoring health of database

• Provide statistical inputs for performance improvement

• Documentation

• Team uses a help desk software – SysAid to maintain the service

requests & documentation

DATABASECONSULTINGANDSUPPORTFOR A LARGE FINANCIAL SERVICES FIRM

Case Study

SQL Server 2005, 2008 Database Production Support 8AM to 8PM Coverage Proactive health checks

Business Need

While planning Exchange Migration project, client expressed that their on premise datacenter is not reliable for

production systems. They wanted to have maximum uptime for the ADFS farm.

Atidan Solution

Atidan proposed Windows Azure cloud to the customer to setup Master Active Directory

and ADFS farm for Office 365 authentication requests.

Create separate network subnet for Ethos servers

Site to site VPN setup for secure communication between Windows Azure and Ethos network.

Small and Medium size VM setup for Directory Sync and ADFS servers

Configure Endpoints on Windows Azure to allow only required ports

Additional DC setup with replication to Primary DC at Ethos network

Benefits

Scalable and Flexible - easy to Scale UP or/and Down

Highly reliable, provides maximum uptime

Pay as you go model helps reduce cost

Avoid upfront costs of purchasing hardware and Software

Vastly reduced administration burden

Platform Audience Type Timeframe Key Highlight

Windows Server 2012 2000+ Internal Users 4 Weeks Infrastructure setup • Master Active Directory and Production systems on Cloud provides high availability to services even if on premise datacenter is down

CASE STUDY

CLOUD MIGRATIONFOR A PHARMA CO. IN THE US

NETWORK DATA CENTER DESIGN & BUILD FOR A FORTUNE 10 COMPANY

Atidan Deliverables

• Work closely with client’s core design team and vendors

• Develop a detailed project plan

• Analyze risks , perform detail risk analysis using different risk models and plan counter measures to effectively manage

the risks

• Track progress, participate in reviews and submit progress & status reports

• Design & Build specific documents which includes, Design Visio, Rack elevation, BOM, Configuration etc. required for

building the Data center

• Coordinate with Vendors including Hardware, Data Center, Circuit providers for stricter & tighter schedule adherence

CASE STUDY

Business Need

Integrate multiple divisions and reduce no. of DCs by building 5 core

DCs and number of regional DCs across the world.

Atidan’s Participation

Deploy a team headed by a Project Manager (PMP & Prince 2

certified) to oversee designing and building new Network DCs in

multiple countries across Asia Pacific regions.

ALERTS MONITORING, ANALYSIS AND REPORTINGFOR A LEADING LOGISTICS IT FIRM IN THE US

CASE STUDY

Client.

Top 100 Logistics IT Provider by Inbound Logistics magazine

for the fourth consecutive year

Business Need.

Customer’s Supply Chain Operating Network is designed to

give clients greater control over their global supply chains.

Capturing transaction data, across all trading partners, and

translating it into actionable information is key to driving

value out of the supply chain

Atidan’s Role.

Dedicated and highly trained data analyst team forms an

integral part of client’s global customer support. Team has to

monitor the flow of data transactions, alerts and accurately

translate them into actionable information in multiple data

formats. The information goes to client’s IT as well as their

direct clients. Atidan completed 0.6 million tickets in a year.

15 People Cross Trained Team 28000 hours billed 0.65 million tickets resolved in 2015 24 x 7 Support

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THANK YOU!