abl direct userguide

Allied Bank 0800 22522

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Internet Banking User Guide

V1.0

© 2005 ALLIED BANK, ALL RIGHTS RESERVED WWW.ABL.COM.PK


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T A B L E O F C O N T E N T S

FEATURES ……………………………………………………………………………. 3 HOW TO START ……………………………………………………………………… 4 REGISTRATION ……………………………………………………………………… 5 LOGGING IN …………………………………………………………………………. 6

LOGIN ………………………………………………………………………… 6 PASSWORD …………………………………………………………………... 6

NAVIGATION ………………………………………………………………………... 7 MY ACCOUNT ……………………………………………………………………….. 8

ACCOUNT SUMMARY ……………………………………………………… 8 STATEMENT …………………………………………………………………. 8

FUND TRANSFER …………………………………………………………………… 10 MISC. FUNCTIONS ………………………………………………………….. 11 LOST CARD REPORTING …………………………………………………... 11 CHEQUE BOOK REQUEST …………………………………………………. 11

MANAGING ALLIED DIRECT ……………………………………………………… 12 CHANGING PASSWORD ……………………………………………………. 12 FORGOT PASSWORD ……………………………………………………….. 12 LOGIN HISTORY …………………………………………………………….. 12 TRANSACTION HISTORY ………………………………………………….. 13

MY ALERTS ……..…………………………………………………………………… 14 SET ALERTS …………………………………………………………………. 14 ALERTS HISTORY …………………………………………………………... 14

BILL PAYMENT ………….………………………………………………………….. 15 PAY BILL …..………………………………………………………………… 15 PAYMENTS HISTORY ……………………………………………………… 15


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Banking at your fingertips! Allied Direct Internet Banking offers you the convenience to manage and control your banking and finances - when you want to, where you want to! It’s Simple & Convenient, Secure and Faster. So, just get clicking.

F E A T U R E S

Simple and Convenient

Easier navigation and help provided at every step so you can have most out of this service. With Allied Direct convenience is just a click away.

Secure and Faster

Secured & encrypted with latest tools and technologies, Allied Direct is the choice for secure and fast Internet Banking.

24x7 Access

You now have access to your account 24 hours a day, 7 days a week. You transfer funds or even pay bills even it's a holiday.


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To use Allied Direct Internet Banking, you should be a registered Allied Bank Account holder with a valid ATM Card. If you do not have an account, please visit any of our nearest branches and open your account and obtain an ATM Card. Our friendly branch staff will help you open your account quickly.

H O W T O S T A R T

Please follow the steps, if you already have an account and ATM / Debit Card

1 STEP 1: Register yourself on Allied Direct website using the online registration process. A confirmation will be sent to your given email addresses on registration and after approval of your request for using this service.

2 STEP 2: Once your request is approved, an ACTIVATION KEY will be sent to your email address. Use this Activation Key to activate your account.

3 STEP 3: Activate your account by visiting your nearest Allied Bank ATM. After entering your ATM PIN Select "Internet Banking" under "Other Services". You will need to key in 8 digits Activation Key received through email. On successful activation you will get a message on ATM screen as well as on paper receipt.

4 STEP 4: Once your Internet Banking is activated, visit our website. After entering the User ID, Activation Key and other information, you will be required to specify the password to log in to Allied Direct. After the verification of the information, you will be able to enjoy a host of benefits including Funds Transfer and Online Bill Payments with few simple clicks.


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Before using the Allied Direct Secure Internet Banking system, you need to signup for the service using Allied Direct website.

R E G I S T R A T I O N

To signup for Allied Direct Internet Banking, you need to have a active and valid ATM card. Follow the “SIGN UP HERE” link on the main page to register your self. Registration processes in broken into 3 simple steps

Step 1

On step 1, you need to enter your ATM Card # and your user id which you wish to used for your login. All Allied Direct userids are unique so the system will check for the availability of your userid when you click on the “CHECK AVAILABILITY” button.

The second step is to accept the terms and conditions of the service. Please note that this is an electronic leagal form. Please read carefully before accepting the terms of service.

Step 3

In this step, you need to enter your personal details. Please note that most of the fields in this form are mandatory.

Your email address is important to us and Bank will be communicating with you from time to time regarding the service upgrades and notices. Please make sure that you enter your valid email address


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Allied Direct is a secure Internet Banking system. To achieve maximum security, we have used a lot of security measures including 128-bit secure SSL certificate which enables encrypted data to be transferred between internet banking server and your web browser.

L O G G I N G I N Login

To login into your account, use the link on our website www.abl.com.pk. You will see the Internet Banking main page prompting your USERID.

Type your USERID in the box and click on the GO button.

Password

Upon entering the correct USERID, the Internet Banking system will ask you your password. For security reasons, we ask random four characters from your password so every time input fields will be different.


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For proper understanding of the keywords used in this document, you must comprehend how this website has been designed for ease of use and how portions have been named

N A V I G A T I O N

HEADER

MAIN NAVIGATION

SIDE NAVIGATION

PAGE CONTENT

QUICK TIPS

FOOTER


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Once you are logged-in, you will be able to manage your account and transfer funds. You will be redirect to “MY ACCOUNTS” page where you will be able to do most of the account management functions

M Y A C C O U N T

Account Summary My Accounts section lets you view summary of your Allied Bank accounts. You can mange accounts, view statement, or request for cheque book.

You will be able to view all of your linked accounts from the main page. This page will give summary of your accounts including last obtained balance.

Mini Statement Mini statement is the last 8 transaction of your account. To view, click on the account title. You can also save the statements by clicking on the Save as XL icon in Microsoft Excel format.


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Statement To view your account statement, select the statement button from the side navigation pane. You can view the statement by selecting your desired account and the date range.

Result will be displayed in next page (paginated 10 entries per page). You can also print the statement directly to the printer or save it in Microsoft Excel format.

You can navigate between statement pages by selecting the page number.


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Allied Bank offers electronic fund transfer facility to Allied Direct users. You can transfer funds between your linked accounts or to any Allied Bank Branch account with-in few clicks

F U N D T R A N S F E R Fund Transfer This page will let you transfer funds online to your other accounts

or to any Allied Bank account holder with-in the country.

Select Account you wish to pay from and from the Payee List select the account you want to pay to. If the account is not listed, you can enter his/her information by selecting the new “NEW PAYEE” and entering Branch code, and Account number. Enter Beneficiary email if you want intimation of the fund transfer to be sent to him. On the transaction detail section, enter the amount you wish to transfer along with financial PIN.

“Particular” is optional. You can enter comments and details about the transaction. Click on the “TRANSFER” button to proceed

All of the payees that were not in the list will be added to the payee list once you transfer the amount to their account.


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To enhance your banking experience with Allied Bank, we will be introducing new operational instructions in Allied Direct from time to time

M I S C . F U N C T I O N S

Lost ATM Card Reporting In an event when you loose your ATM card, you can report the

incident from this page. By clicking on the “REPORT” button, your card will be blocked along with all ATM facilities.

Once the ATM card is blocked, you have to contact your branch for re-issuance of the card.

Cheque Book Request Cheque book can be requested online. Select your account and click on the “SUBMIT REQUEST” button. Your request will be sent to your branch and you will be notified when to collect it.

Generate Financial PIN Every time you do a transaction using Allied Direct such as Fund Transfer or Bill Payment, you will be prompted to enter your Financial PIN. If you do not remember your PIN, click on the “GENERARTE FINANCIAL PIN” link to generate a new PIN for your account. This PIN will be emailed to your email address registered with Allied Direct Service.


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M A N A G I N G A L L I E D D I R E C T

Changing Password You can change your Internet Banking password from this page.

For security reasons, you have to enter your old password and new password twice.

Forgot Password If you forget your password, you can have it restored using the forgot password link. You need to enter your ATM Card #, Date of Birth, Secret Keyword, CNIC and the new password you wish to set. Click on the next button to set your new password.

Login History You can retrieve login history of your internet banking account from the login history page. It records login date, time as well as IP address you logged in from.


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Transaction History

Internet Transaction history is maintained for all of your Allied Direct accounts so that you can differentiate between normal transaction and Internet transaction. You can view them later on as and when required

To view Transaction History, Select your account, date range and click on the “VIEW HISTORY” button.


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Allied Bank offers Alerts Service to all Allied Direct Users. You can now receive different type of alerts through Short Message Service and Emails.

M Y A L E R T S Set Alerts

This page will let you set multiple type of Alerts which you can receive on your mobile devices and computers through SMS and Email Alerts.

Here you can set four different types of Alerts:

Balance Alert – Here you can provide a limit against your balance. You will receive an Alert when your balance deviates beyond the specified limit.

Transaction Alert – Here you can specify a transaction amount, transaction type and channel type. You will receive an Alert when a transaction for the set amount or higher than the set amount takes place.

Mini Statement / Balance – Here you can specify whether you want to receive this alert Daily/Weekly/Monthly basis. You will receive a Mini Statement showing last five (5) transactions along with the current balance as an alert. You can also opt to receive the current balance only.

Alerts History Alerts History is maintained for all of your accounts. You can view when did your receive alerts and how you are charged for each alert on the Alerts History Page.


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Allied Bank offers utility bill payment service to all Allied Direct Customers. You can now pay any type of utility bills just on a click of your finger.

B I L L P A Y M E N T Pay Bill

This page allows you to pay your bills to any Utility Company.

If you are paying first time through this facility then select the company you wish to pay to. Enter the Customer ID given on the bill to retrieve your bill details.

If you have already paid a bill, the company and customer ID will be linked to your account automatically and will be displayed as your bills in future. Click View to see the details of paid bill as well as the bill to be paid.

Payment History Payment history maintains all the payments you have made to different utility companies with the tracking numbers of each payment.

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