The CASE© Methodfor Sustainable Leadership

and the transformation of conflicts

Milan, October 2015ABIS Annual Colloquium

Federico Fioretto, LL.M. MSC

A social species

We live by negotiating agreements through communication, which needs be accurate and intentional

Vital

Agreements Deadl

y

What is really a Conflict?

An apparent incompatibility of objectives

J. Galtung

What does CASE© do?

What is Transformation?

Win/WinSolutions

The main tool

Transmits

Receives

Coding

DecodingTransmits

Receives

CASE© is a Sustainability aware decision-making process

The Method: Phase 1

COGNITIVE PHASE

Listen, make room, live openly

Take responsibility of your actions

Observe Facts

Name emotions and assume yours

Enquire, collect direct information

The Method: Phase 2

ANALYTIC PHASE

Welcome different opinions and visions

Talk straight, truthful and clear

Map Stakeholders and their Basic Needs

Perform a Root Cause Analysis

The Method: Phase 3

STRATEGIC PHASE

Violate NO Need of any stakeholder

Be inclusive of all stakeholders

Clarify and set targets & expectations

Map and gather resourcesOpen to creative

suggestions, motivateEngage stakeholders in cooperationConcentrate on

solutions

The Method: Phase 4

Keep stakeholders informed, get constant feedback

Act synergistically, check outcomes and continuously improve

EXECUTIVEPHASE

Question time

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