Abhijit new resume (1)

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<ol><li> 1. Abhijit Sinha Mobile: +91-9500029940 E-mail: abhijitsinha44@gmail.com Office Mail : sinha_a@hcl.com ________________________________________________________________________ Objective: To secure a challenging and creative position and to commit my skills, abilities, knowledge and expertise in an organization that offers me scope for growth personally and professionally. Experience Summary: 1. Currently working with HCL Technologies Ltd. (Chennai) in Infrastructure Division (Data Center Operations) as a Specialist (Capacity Planning &amp; Management) from July 2012 till date. Project: Disney Worldwide Services Roles and responsibilities: Strong competence in Capacity planning, decision making and forecasting. Ability to pay attention to detailing and accuracy. Strong communication and presentation skills. Excellent time management and task management abilities. Capability of handling pressure situation with ease, confidence and calm demeanor. Emphasis on improving work performance, efficiency and knowledge constantly Undertake capacity-controlling activities by comparing the planned output with actual output. Correct imbalances, if any. Design and prepare server models, systems, and metrics for capacity planning and controlling tasks. Determine the capacity management program goals, requirements, work flow and ensure its successful execution. Ensure that the capacity analysis records are up to date. Coordinate work with the distribution analyst to ensure appropriate allocation of resources, to meet the capacity demands, as per the set goals and plans. </li><li> 2. Monitoring System Performance of Virtual memory, System events, Swapping, Disk utilization, CPU utilization by Tool(TEC &amp; HP OVPM) and running scripts Communicate clearly and effectively with clients and the internal management to ensure consistency between demand and supply factors. Having knowledge in Capacity monitoring tools like : HPOVPM to monitoring Disk and CPU &amp; Memory Utilization. Team Quest Analyzer &amp; Team Quest Admin tools are used for modeling the server. CiRBA is to analytics software for capacity monitoring and optimization. CA Wily &amp; CA Introscope Application performance management tool mainly used for monitoring JVM performance. Preparing Dashboard in CiRBA Applications for Disney. Monitoring servers using tools from IBM TEC for Server &amp; Storage. Creating and working on Incidents using Ticketing Tool HP Service Manager. Creating Known Error Database. Need to follow up the aging Incidents. Involving in Major Incident Management and contact with customer by initiating bridge calls, connecting people from all domains. Scheduling maintenance for server, acknowledging the host and service problems in Nagios console. Ticket acceptance, re-routing, creating tickets within SLA. Worked on P4, P3 tickets of IBM AIX Servers and coordinate with relevant team for P2 and P1 tickets. Experience Summary: 2. Worked with Sutherland Global Services (Chennai) as Consultant from August 2011 to July 2012. Project: Amazon Kindle &amp; AT&amp;T U-verse Roles and responsibilities: Supporting customers globally for the technical related issues Handling high, urgent and medium level tickets as per the queue management Installing and configuration of Kindle E-Pad Reader, WiFi Troubleshooting Recertifying the ID file, renaming the certifier according to the server. Group ID ( distribution list) creation, deletion , modification Installing and configuring AT &amp;T U-verse Internet, Wifi Troubleshooting, and CVOIP. Handling the Zimbra Server Console ,Mail forwarding to the client ID </li><li> 3. DES issues like user recovery, machine Recovery, Deleting the user OU, Moving the user OU Unlocking , password reset , enabling account from ADS Software installations like java, MS office, open office. Documenting the known related issues Creation of problem management and Incident Management tickets through CCM ticketing system and escalating the issues to the correct team with appropriate priority. Tools Used: CCM (Incident &amp; Change Management Tool) Ticketing tools ADS DES Admin Console(Disk Encryption System) CRM &amp; CMS User Procedures Trainings Undergone: Organization: CMC Ltd Duration: 3months Course: CCNA/Basic Linux, MCSA 1. Microsoft Server 2003 server concepts Windows XP, Vista, windows 7 Installing, Configuration of Windows 2003 server and Exchange Server Configuring Active Directory, DHCP, DNS, Additional Domain Controller Backup, Imaging, Cloning the Hard disk Configuring IIS, FTP 2. Configuring CISCO Router and Switches Configuring Routers and switches. Knowledge in Routing Protocols. Configuring VLAN. 3. Basic LINUX Commands Education Qualification: Achieved 64% in B.Tech Chemical engineering at Sathyabama University, Chennai in 2011. Achieved 66% in B.I.E.C at R.J.P.R.P College, Patna in 2007 Achieved 62% in I.C.S.E in Lohia Nagar Mt. Carmel High School, Patna in 2003 </li><li> 4. Certification: 1. IBM AIX System Administrator 7.1 Certificate No. (C4040-221-503) 2. ITIL V3 Foundation Certified 3. VERITAS Cluster Server 6.0 (Trained) 4. VERITAS Net Backup 6.5/7.0/7.5 (Trained) 5. VMware vsphere 5.5 (Trained) Personal Information: DOB : 05.02.1989 Gender : Male Languages Known : English, Hindi, Assamese, Bengali, and Tamil. Nationality : Indian. Permanent Address : 14482, Hanuman Nagar, Kankarbagh, Patna 800020 Marital Status : Married PAN Card Number : CNSPS4997R Location Preferences : Chennai Declaration: I hereby declare that all the details given above are true to my knowledge. Place: Chennai Date : SIGNATURE [Abhijit Sinha] </li></ol>