ABHIJEETCHAVANEngagementManager-ProcurementservicesatIBM

+919860134191 abhijeet.chavan27@gmail.com

https://www.linkedin.com/in/abhijeet-chavan-82813824

PuneArea,India

EXPERIENCE MOSTPROUDOF

EDUCATION

CERTIFICATES

s _

5 +

EngagementManagerIBM

Apr2013-ongoing PuneIN,LondonUK

Areputationtomanageelevatedcontractsituations,problematicaccountsandhighlydemandingcustomers.Currentlyengagingwith4customerdomainsacrosstheglobeforprocurementintelligence.

Contributingto~30%oftotalrevenuegeneratingaccountsinEMEAforaspecificservice.Managingy<$1Mn/anmrevenuewithassured+30%margin.

Maintained100%customerretentionand~20%revenuegrowthwith5/5CSATrating.

ProjectscopingthroughBusinessRequirementsDocument(BRD),StatementofWork(SOW)deliveryandsignoff

EnsuringtheSLAadherencewithinacceptableschedule,quality,scopeandbudgetcontractuallyagreedwithclient

Projectfinancemanagement-CosttoPriceration,billingforservicesaspermilestones,following-uponpaymentsetc.

Conduct/participateinglobalforumstogenerategreatervisibilitywithinsellers,managementabouttheproductandservicescapabilities

r +

ProjectManagerIBM

Feb2011-Mar2013 PuneIN,LondonUK

Managedprojectswhichwerecollectivelycontributingto~25%ofoverallteamof70employee’sutilizationtarget

Facilitatedeffectiveactivityschedulingandefficientsequencingtoadheretocriticalpath.

Byadoptingbestpractices,developingrequirementgatheringtechniquesandusingprojectmanagementtoolsandfundamentalsensuredhighqualitydeliverableswithSLAadherencewithcontrolonCost,quality,scopeandSchedule.

PreparedSOW,Businessrequirementdocumentsadheringtocustomizedsolutionneedsfromclients.

On-siteprojectimplementationsmainlyforEMEAregionsinceyear2007.

r +

OperationalLeadIBM

Mar2009-Feb2011 PuneIN,LondonUK

Leddedicatedteamof8peopleandcommonpoolof~40employees. Responsibletodefine,monitor,reviewandassessperformancebasedon

Businessobjectivesandindividualdevelopmentalgoals. MemberofStrategicServicesleadersgroupforProcurement,Dataand

Analyticsservices Businessdevelopmentandleadgenerationstrategist Programmanagementstrategies

r +

A14monthslongnegotiationwithInsurancecompany.Consumptionbasedpricemodelwithinnovativematrixmeasurementapproachagainsttwokeyvariableparameterstodefinethepriceatvariedscenarios.Contractextensiontillyear2020movingintoanundisputedinvoicingprocess.Consistent30%assuredGPvs.negativemarginsforlast3years.

P Win-winsituation/BusinessPartnering

DubitableSOWwhichfacilitatedacustomer3yearsfreeofchargeservices.CustomerpersistentlydefiedthecontractualobligationforcosttoSoftwareservices.8monthsofstrategicallyplanneddiscussions,irrevocabledependencythroughSoftwareservices.Customerhasagreedtoextendthecontracttillyear2019withassociatedpriceprovisioning.From$0to$500KRevenue.

P Conflictresolution/StrategicInfluencing

BEMechanicalPuneUniversity

June2001-June2005r

CPSM(CertifiedprofessionalinSupplyManagement)ISMUSA

CSM(CertifiedScrumMaster)ScrumAlliance

ITILIntermediate(SOandST)APMGInternational

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EXPERIENCE

AWARDS

STRENGTHS

LANGUAGES

MYTIME

SrAnalystIBM

Nov2006-Feb2009 PuneIN,LondonUK

ImplementSpendanalysissolutionr +

QualityEngineerAtlasCopcoIndiaLtd

Aug2005-Oct2006 PuneIN

InwardandOutwardqualityassurancer +

IBM–CSAT(5/5)CustomerEngagementManager-2014

IBM–Bestleaderforyear2011,2012and2014

IBM–BestTeam(Undermyleadership)-2011

IBM–Bestperformerofyear2013,2014,2015

IBM–Managementchoiceawards

IBM–ExcellenceandEminenceawardforcontributionincustomersuccess

IBM–ServicesWWTopperformerofthequarter2015Q2

AccountManagement

BusinessDevelopmentDocumentedsuccesswithdevelopingabusinessstrategyandmanagingcomplextransformationprojects

Adeptatcriticalandcreativethinking

ExceptionalcommunicationskillsPresentation,Facilitation,Oral,Written,ListeningandConflictResolution

EnglishProficient

MarathiNative

HindiNative

A BusinessDevelopmentSPIT

B CustomerCommunication

C SalesConnect

D Conflict/Issueresolution

E ProjectStakeholdermanagement

F SelfDevelopment-Skill,Health,Knowledge

G SocialMedia

H Private

A

B

C

DE

F

G

H

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