Abdelhak CV 2015 V2 with PIC

Download Abdelhak CV 2015 V2 with PIC

Post on 15-Apr-2017




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  • IT/Telecom Project senior analyst

    Relevant Course Work:

    o Project Management o Business Analysis o Telecom Avaya Programing o IT/Enterprise Engineering o Coaching

    Work Experience:

    March 2014 Now: DELL IT/Telecom Project senior analyst, o Leading Telecom/eSupport projects from End to End o Roll out of new telecom technologies (ICD) o Call routing design, redesign and IVR set-up & Optimization o UAT (User Acceptance Tests) end-to-end, Business continuity Recovery plans Implementation o Aligning Dell Telecom infrastructure to Dell business strategy o Level 3 contact for Telecom and eSupport incident for EMEA (GIRC) o Avaya Programming (ASA), CMS, Cisco systems (ICM) o SQL and Excel reporting o Prevent any issues with technical, analytical & logical thinking o Mentoring Junior analysts o CTI Intergration (ESCR, ePhone, QTAG, etc.)

    March 2012 March 2014 Business Support Specialist (Data Steward Analyst) & Salesforce.com administrator

    Interactions: CDI Team at all levels, IT, Sales Operations, Sales, Business intelligence Team, Sales Compensation Analysts Team, Dell Partners.

    o Assess Data changes requests against Data Governance and downstream Data impacts. o Ensure compliance of Data changes requests and get all needed information and approvals

    before the processing of Data. o Advising and proposing to stakeholders correct data structures and corrective actions. o Processing of Data changes related to Customer Accounts in data warehouse (Affinity) o Processing of Data changes related to Sales Hierarchy in Resource Manager o Trouble shooting, researching and resolving data anomalies o Working closely with the EMEA Site Data Stewards and support Data clean up initiatives. o Support Stewardship Process Mapping and improvement initiatives. o IT supports role: thru Remedy Tools and SFDC&DLR (data load requests) requests mail box o Setup new users and Maintain users roles and profiles to suit their movements within DELL o Troubleshooting all sort of SFDC issues (hooks, data mismatch, access..)

    Abdelhak Moubachir 33 Years Old

    Moroccan Married 2 kids

    Phone: +212(0)6 62 62 72 24 Email: amoubachir@gmail.com

    IT/Telecom Project senior analyst


  • IT/Telecom Project senior analyst

    o DLRs: validation, preparation, processing of DATA o Reporting o Lead data quality monitoring and resolution. o Help standardize service delivery and SLAs for stakeholders o Ensure cross-region consistency.

    09/2009 03/2012 DELL Enterprise Technical Support Specialist Emerging Markets

    o Provide technical assistance and business solutions for IT: Servers, Storage, Networking and Virtualization.

    - Segment: SMB, Public and Large Enterprise customers (end users, distributors, and partners) - Market: North Africa and Middle East Markets. o Coordinate with internal departments (Customer care, Sales, L2/L3 support) and external (DASP,

    Service delivery) in the creation and maintaining of TSEmerging Markets Team activity. Secondary task:

    o Provide assistance and training for the new built team (team Sales support analyst emerging market)

    05/2007 09/2009 DELL DESKTOP& Notebook Technical Support Agent Level1

    o Technical support for France Belgium Switzerland markets. 03/2006 - 05/2007 Total-Call (ISP FREE) Commercial Agent.

    o Registration & billing service 07/2005 03/2006 Technical Sales International (B to B). Company SMARTEO

    o Projects detection (TMA, or outsourcing technical assistance) o Coaching, training of new Sales agents

    Projects o ICD EMEA implementation ( New Telecoms Technology to control Working hours and days )

    o EMEA Pro Support plus for client (high dell income) o New Dell Storage back up IVR (telecom) o New SFDCs Support team in Casablanca o Pilot first Emergings tech support team in Casablanca

    Qualifications & Certifications

    o 04/2011 MCTS |70290| Managing and Maintaining a Windows Server 2003 Environment o 07/2010 07/2010 CompTIA Network+ 2009 Edition o 10/2009 10/2009 CompTIA Server+ 2009 Edition o Since 05/2007 DCSE: Dell Certified Systems Engineer


    o 09/2001 07/2005 University of Economic and social sciences. Hassan II Mohamadia Bachelors Degree in economic sciences (Enterprise management).

    o 09/2001 Bachelor of experimental sciences Casablanca Morocco

    Skills and interest

    o IT Skill: (RAID, SAN, NAS, FCiP/iSCSI) Hubs, Switches, Bridges, Routers, NIC, WAP. Installation,

    Configuration, Upgrading (MultiVendor operating systems), SQL( SSRS, SSMS),TOAD (Oracl), REMEDY, APEX, Salesforce.com, IDD (Affinity account management), RM (resource manager), DOMS, COINS$, GII. DellServ, Delta

    o Languages: Arabic, French, English: professional level. ( Japanese / Spanish just started) o Hobbies : Sport (swimming, running, Soccer bodybuilding), Cooking (Moroccan), Reading,

    Playing Video Games,