abci qms manual v10

8/10/2019 Abci Qms Manual v10

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Quality Management System Manual

Standard Effective Date: Pages

ISO 9001:2008 2/19/2013Section 1: Page 0 of

1

WORDFIELDSUSED:

CATEGORY= ISO 9001:2008

COMPANYNAME= ACCESS!SINESSCOMM!NICATIONS" INC#

S!$ECT= ACI %COMPANYINITIA&S'

ACCESSBUSINESSCOMMUNICATIONS, INC.


ISO 9001:2008

Printed: 2/27/2013

(oc)*ent I+enti,cation - .eion %': 24454208#+ocStat): A66oe+ 7 Pinte+: 2/24/2013

Tota Eectonic (oc)*ent Page 25


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1

Table of Contents

0 Into+)ction 1

1 Sco6e 1

1#1 )ait Ste*####################################################################################################1

2 A66ication 1

2#1 E;c)ion############################################################################################################1

2#2 A (oc)*ent##################################################################################10

#2# Conto o> Reco+#######################################################################################10

5#0 Manage*ent Re6oni


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1

5##2 )ait Manage*ent Ste* Panning########################################################12

5#5 Re6oniat)ct)e####################################################################################################1B

B# oF Enion*ent#############################################################################################1B

4 Product #eali$ation 1B

4#1 Panning o> Po+)ct Reaiation#########################################################################1B

4#2 C)to*eHReate+ Pocee#############################################################################1B

4#2#1 (ete*ination o> Re)ie*ent Reate+ to t?e Po+)ct##############################1B

4#2#2 Reie o> Re)ie*ent Reate+ to t?e Po+)ct##########################################14

4#2#3 C)to*e Co**)nication###########################################################################14

4#3 (eign an+ (eeo6*ent##################################################################################14

4# P)c?aing#########################################################################################################14

4##1 P)c?aing Poce######################################################################################14

4##2 P)c?aing In>o*ation################################################################################18

4##3 .ei,cation o> P)c?ae+ Po+)ct################################################################18

4#5 Po+)ction an+ Seice Poiion######################################################################18

4#5#1 Conto o> Po+)ction an+ Seice Poiion################################################18

4#5#2 .ai+ation o> Pocee >o Po+)ction an+ Seice Poiion######################19

4#5#3 I+enti,cation an+ Tacea


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1

4#5# C)to*e Po6et#######################################################################################19

4#5#5 Peeation o> Po+)ct################################################################################19

4#B Conto o> Monitoing an+ Mea)ing E)i6*ent##############################################19

4#B#1 .ai+ation o> o>tae##################################################################################20

8 Mea)e*ent" Anai" an+ I*6oe*ent 20

8#1 Genea##############################################################################################################20

8#2 Monitoing an+ Mea)e*ent############################################################################20

8#2#1 C)to*e Sati>action#################################################################################20

8#2#2 Intena A)+it###############################################################################################20

8#2#3 Monitoing an+ Mea)e*ent o> Pocee#################################################21

8#2# Monitoing an+ Mea)e*ent o> Po+)ct#####################################################21

8#3 Conto o> Noncon>o*ing Po+)ct####################################################################21

8# Anai o> (ata################################################################################################22

8#5 I*6oe*ent#####################################################################################################22

8#5#1 Contin)a I*6oe*ent###############################################################################22

8#5#2 Coectie Action#########################################################################################22

8#5#3 Peentie Action#########################################################################################23

9 In+e; o> Re>eence+ )ait Poce+)e an+ oF Int)ction 2




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ISO 9001:2008 2/19/2013Section 1: Page of

1

Proprietary Notice

T?i +oc)*ent i t?e 6o6et o> Acce )ine Co**)nication" Inc# ACI an+ t?ein>o*ation containe+ ?eein i con,+entia# T?i +oc)*ent i +eiee+ on t?ee;6e con+ition t?at it i not to o*ation containe+ in ai+ +oc)*ent#T?i etiction +oe not i*it t?e ig?t to )e in>o*ation oo* anot?eo)ce# T?e +iti t?i +oc)*ent i tict contoe+


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ABCI

Quality Manual(oc)*ent I+enti,cation -

ReiionEectie (ate: Section - Page

24454208#+oc 2/19/2013 Section " Page 0 o> 3

0 Introduction

T?i )ait Man)a eta noncon>o*it#

!clusions

ACI+oe not +eign o conto t?e +eign o> t?e 6o+)ct t?at it +itioe" Ca)e 4#3 ?a o* t?e te*#

A o6eation an+ actiitie eate+ to 6o+)ct eaiation ae ca6a ei,cationt?o)g? *onitoing o *ea)e*ent a66ication# T?ee>oe Ca)e 4#5#2" .ai+ationo> Pocee" i not coni+ee+ a66ica


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2

About our Quality Mana"ement System #QMS$

ACI ?a eta ISO 9001:2008# T?e te* i *aintaine+ an+ contin)a i*6oe+t?o)g? t?e )e o> t?e )ait 6oic" )ait o +ata"coectie an+ 6eentie action an+ *anage*ent eie#

T?ee 6ocee ae *anage+ in acco+ance it? t?e e)ie*ent o> ISO 9001:2008#?ee ACI c?ooe to o)to)ce an 6oce t?at aect 6o+)ct con>o*it it?e)ie*ent" ACI en)e conto oe )c? 6ocee# T?e t6e an+ e;tent o>conto o> )c? o)to)ce+ 6ocee ae i+enti,e+ it?in t?e MS#

%e"ulatory %e&uirementsACI i co**itte+ to tacF an+ >oo a ega an+ eg)ato e)ie*ent in t?e*an)>act)e o> o) 6o+)ct# A )c? a a66o6iate goen*enta an+ in+)teg)ation ae inc)+e+ in t?e co*6anK )ait *anage*ent te*#

Standards and 'uidelines

ISO 9001:2008 Stan+a+

(se of t)e QMS and Supportin" *ocuments

!e o> t?i *an)a i coee+ in t?e MS taining an+ aaene actiitie gien to aACI 6eonne# Peonne ?a >a*iiaie t?e*ee it? t?e ACI MS" t?ee)ie*ent o> t?e Intenationa Stan+a+" an+ co*6ete a66o6iate taining# T?e*)t ao >a*iiaie t?e*ee it? t?e Poce+)e Man)a" an+ eate+ 6oce+)e"oF int)ction" an+ )66oting +oc)*entation a i e)ie+ in t?e co)e o> t?ei+)tie#

+ Terms and de,nitions

T?e >ooing it +eci


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2

40 About ABCI and -ur QMS41 'eneral %e&uirements

42 *ocumentation %e&uirements

421 'eneral %e&uirements

T?e ACI )ait Poic ca >o contin)a i*6oe*ent in it )ait Manage*entactiitie" an+ contin)a i*6oe*ent an+ *aFe it

*anage*ent eo)ce in a )ait *atte# e co**)nicate o) )ait oo*ance againt t?ee

oe >o e*6oee" aociate

an+ ) Po+)ction - In6ection PoceeJ

(ete*ine+ citeia an+ *et?o+ nee+e+ to en)e t?at t?e o6eation an+conto o> t?e 6ocee ae eectie" an+ +oc)*ente+ t?e* in )ait 6an"oF int)ction an+ t?e Mea)ing" Monitoing an+ Anai Ta t?ee 6ocee %Manage*entReie'#




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2

4221 QMS *ocumentation Pyramid

.e/el I #Tier 1$ T)e Quality Manual

T?e to6 tie i t?e )ait *an)a" ?ic? contain:H State*ent ao*ation a t?e ISO 9001:2008 (oc)*entation 6a*i+ i t?e t?e )ait6oce+)e" tan+a+ o6eating 6oce+)e %SOP'" t?at e;6ain +etaie+e6onio 6oce conto#

.e/el III #Tier +$ or3 instructions

oF Int)ction %I' i )c? int)ction i iFe toaect t?e%uality of t?e 6o+)ct o eice 6oi+e+#

.e/el I4 #Tier 5$ Quality %ecords

)ait eco+ inc)+e c)to*e 6eci,cation" o+e 6oceing 6oect +eie an+6oect tet e)t# T?e ae eco+ t?at ?o)+ t?e oF co*6ete+# )ait eco+ *)t o *aintaining eco+ i ))a +e,ne+ in t?e )ait*an)a#




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ISO 9001:2008 2/19/2013Section 2: Page of

2

4222 About t)e ABCI Quality Mana"ement SystemACIK a+o6tion o> a MS a a tategic +eciion *a+e a 6at o> t?eoganiationa goa >o eice e;ceence" an+ t?e initiation o> it ongoing contin)ai*6oe*ent 6oga*#

ACI 6oi+e ei+ence o> o) To6 Manage*entK co**it*ent to )ait" an+ t?ei+oc)*ente+ tate*ent o> )ait %i#e# o) )ait 6oic an+ o


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ISO 9001:2008 2/19/2013Section 2: Page & of

2



Resource Management Processes (RMP)

Customer

%esource

Needs

%esources

QMS Performance

*ata

Product9

Process

*ata

Policies

8

-b:ecti/es

Customer %e&uirements

Measurement, & Monitoring

Processes (MMP)

O+e Poceing

In6ection" Tet- Metoog

.ei,cation o>P)c?ae+Po+)ct

Pe6aation -Panning >oPo+)ction

Po+)ctReaiation

C)to*eCo*6aint -Sati>action

Conto o> NonHCon>o*ingPo+)ct

Intena A)+it -Analysis of Data

Coectie-PeentieAction

Manage*ent Reie

Peonne Co*6etence an+ SFi

(oc# Conto - In>o*ationManage*ent

@aciitie" E)i6*ent - oFEnion*ent

P)c?aing

Panning - O -MaF Reect

PacFaging

I+enti> -MaF Reect

)aantineReect

Occ)6ationa Deat? - Sa>et

Suppliers

ReceiingPo+)ct

R@ -Co**)nication


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ISO 9001:2008 2/19/2013Section 2: Page " of

2

4224 *ia"ram for Quality Processes




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2

422" Table for Se&uence and Interaction

; Process %elated Procedures IS- action

4#2#28#2

2 )otation ae Sentan+ O+e aeReceie+

H Contact Reie Poce+)e 4#2#2

3 Po+)ctionPanning

H @aciit Manage*ent Poce+)eH Po+)ct Reaiation Panning Poce+)e

B#34#1

Reo)ce ae6oc)e+

H Conto o> Noncon>o*ing Po+)ct Poce+)eH I+enti,cation an+ Tacea C)to*eHS)66ie+ Mateia Poce+)eH Conto o> Monitoing an+ Mea)ing E)i6*entPoce+)eH Conto o> Noncon>o*ing Po+)ct Poce+)eH @aciit Manage*ent Poce+)eH Poce Conto Poce+)eH Poce .ai+ation Poce+)eH Anai o> (ata Poce+)eH Dan+ing" Stoage" PacFaging" Peeation" an+(eieH In6ection an+ Tet Poce+)eH In6ection an+ Tet Stat) Poce+)e

4#5#34#B8#3B#34#5#14#5#28#4#5#58#2#8#2#

B S)66ot an+

Maintenance Seice

H Ongoing )66ot" *aintenance 8#2




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ISO 9001:2008 2/19/2013Section 2: Page ' of

2

422# P*CA Table for Continual Impro/ement

P*CA %elated Procedures IS- (oc)*ent Poce+)e Anai o> (ata Poce+)e

Po+)ct Reaiation Panning Poce+)e

Taining Poce+)e

#2#3

8#

4#1B#2#2

(o Conto o> )ait Reco+ Poce+)e

Anai o> (ata Poce+)e

Taining Poce+)e

#2#

8#

B#2#2

C?ecF Conto o> )ait Reco+ Poce+)e

Monitoing an+ Mea)ing C)to*e Sati>action

In6ection an+ Tet Poce+)e

Intena A)+it Poce+)e

Manage*ent Reie Poce+)e

Poce .ai+ation Poce+)e

Anai o> (ata Poce+)e

Taining Poce+)e

#2#

8#2

8#2#

8#2#2

5#B

4#5#2

8#

B#2#2

Act Contin)a I*6oe*ent Poce+)e

Coectie an+ Peentie Action Poce+)e

Anaio> (ata Poce+)e

Intena Co**)nication Poce+)e

8#5#1

8#5#2

8#

5#5#3




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2

i+enti,e+" tan>o*e+ into e)ie*ent" an+ >),e+ it? t?e intent o> ac?ieing"

e;cee+ing" an+ en?ancing C)to*e ati>action# C)to*e nee+ an+ e;6ectationae i+enti,e+ +)ing t?e Po+)ct Reaiation Poce+)e# ACI co*6ie it? a eeanteg)ato an+ ega e)ie*ent#

=>+ Quality Policy

A )ait Poic ?a a*eoF >o etaact)e o> 6e*i)*6o+)ct# In o) *an)>act)ing >aciit in So)t?en Cai>onia e 6o+)ce a i+eaiet o> 6eciion 6o+)ct *eeting t?e nee+ o> ?e*etic ea 6o+)ction"eectonic ae*act)e" an+aio) eeac? ,e+#

O) 6o+)ction )n ae *a 6otot6e )antitie )6 to t?o)an+ o *iiono> 6at +eiee+ on a eeF o a )ait Manage*ent Ste* i to en)e t?at o6eation aecon+)cte+ in a *anne t?at ?a 6oi+e 6o+)ct ?ic? *eet a taFe?o+ee;6ectation on c?e+)e an+ at a >ai 6ice#

e acco*6i? t?ee goa o contin)a i*6oe*ent#

E*6oee at a ee" t?o)g? taining" ae e;6ecte+ to )n+etan+ an+ >oo6oce+)e" antici6ate ?ee coection *a 5>1Quality -b:ecti/es

ACI To6 Manage*ent eta


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2

oo 6o+)ct" an+ ae conitent it? t?e )ait Poic inc)+ing t?eco**it*ent to contin)a i*6oe*ent#

O) )ait Oect" On ti*e" it? Contin)aI*6oe*ent#

e acco*6i? o) )ait O


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2

=>= %esponsibility? Aut)ority and Communications

=>=>1%esponsibility and Aut)orityTo6 Manage*ent ?a +e,ne+ an+ co**)nicate a >)nction %a)t?oitie' an+ t?eie6oni


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2

En)ing t?e 6o*otion o> aaene o> C)to*e e)ie*ent t?o)g?o)t t?e

oganiation# T?e a66ointe+ )ait Manage*ent Re6eentatie ?a:

Dae t?e oganiationa >ee+o* to eoe *atte 6etaining to )ait" an+ >oacting a iaion it? e;tena 6atie on *atte eating to t?e )aitManage*ent Ste*" an+

En)e t?at Intena A)+ito >o* it?in t?e oganiation ?ae t?e Stan+a+" an+ t?at 6eonne aocatet?e a66o6iate a*o)nt o> ti*e >o a)+it co*6etion#

T?e c)ent a66ointe+ MR i $acF T# oge#

=>=>+Internal Communication

ACIK To6 Manage*ent en)e t?at a66o6iate co**)nication 6ocee aeeta@>1'eneral

ACIK To6 Manage*ent con+)ct eie o> t?e )ait Manage*ent Ste* at6anne+ an+ agee+ intea" a +eciReco+#

=>@>2%e/ie7 Input

In6)t to Manage*ent Reie ?a inc)+e in>o*ation on" ee+ coectie an+ 6eentie action"

@ooH)6 action >o* 6eio) *anage*ent eie"

C?ange t?at *a aect t?e )ait Manage*ent Ste*" an+

Reco**en+ation >o i*6oe*ent#




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2

=>@>+%e/ie7 -utputs

O)t6)t >o* Manage*ent Reie inc)+e +eciion an+ action eate+ to:

I*6oe*ent o> t?e eectiene o> t?e )ait Manage*ent Ste* an+ it6ocee"

I*6oe*ent o> 6o+)ct eate+ to C)to*e e)ie*ent" an+ e)ie+eo)ce#

Re)t o> Manage*ent Reie ae eco+e+ a +ecio*it to6o+)ct e)ie*ent can )nctionit?in t?e oganiation#

Competence? Trainin"? and A7areness

ACI ?a eta


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ISO 9001:2008 2/19/2013Section 2: Page 1& of

2

InfrastructureACI ?a +ete*ine+" 6oi+e" an+ *aintain t?e in>at)ct)e nee+e+ to ac?ieecon>o*it to 6o+)ct e)ie*ent# ACI 6oi+e )itaat)ct)e ?a inc)+e" a a66ica t?e ?)*an an+ 6?ica >acto o> t?e oFing enion*ent t?at *aaect con>o*it o> 6o+)ct e)ie*ent ?ae o*e+ inc)+ing 6?ica" enion*enta" an+ ot?e >acto %)c? a noie"te*6eat)e" ?)*i+it" ig?ting o eat?e'#

5 $%&'u(t Reali)ati&n

Plannin" of Product %ealiation

ACI ?a etao*ing 6o+)ctJ

.ei,cation" ai+ation" *onitoing" *ea)e*ent" in6ection" an+ tet actiitie6eci,c to t?e 6o+)ct" an+ t?e citeia >o 6o+)ct acce6tanceJ

T?e eco+ nee+e+ to 6oi+e ei+ence t?at t?e Reaiation 6ocee an+e)ting 6o+)ct con>o* to 6eci,e+ e)ie*ent %ee Ca)e #2#'#

Customer%elated Processes

*etermination of %e&uirements %elated to t)e Product

ACI ?a etaoi+enti>ing C)to*e e)ie*ent# T?ee 6ocee +ete*ine:




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ISO 9001:2008 2/19/2013Section 2: Page 1" of

2

Re)ie*ent 6eci,e+ o* t?oe 6eio) e;6ee+ in aten+e o )otation ae eoe+J

ACI ?a t?e a t?e eie" 6etinent eate+ coe6on+ence" an+ necea >ooH)6action ae +oc)*ente+ e)ie*ent#

?en 6o+)ct e)ie*ent ae c?ange+" ACI ?a en)e t?at eeant +oc)*entae a*en+e+ an+ t?at a66o6iate 6eonne ae in>o*e+ o> t?e c?ange#

Customer Communication

ACI ?a +ete*ine+ an+ i*6e*ente+ eectie aange*ent >o co**)nicationit? t?e C)to*e# C)to*e co**)nication inc)+e:

Po+)ct in>o*ation a +eciaction Poce+)e" an+Contin)a I*6oe*ent Poce+)eJ

A++eing in)iie" contact o o+e ?an+ing" inc)+ing a*en+*ent a+eciee+ t?e 6o+)ct t?e +itioe Ca)e 4#3 ?a


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2

Purc)asin" Process

ACI en)e t?at t?e 6)c?aing 6oce i contoe+ )c? t?at 6)c?ae+ 6o+)ctan+ )o* to 6eci,e+e)ie*ent# T?e t6e an+ e;tent o> *et?o+ to *anage t?e 6)c?aing 6oce+e6en+ on t?e eect on ) a 6o+)ct 6)c?ae+ >o* )66ie" inc)+ingC)to*eH+eignate+ o)ce a +ecio P)c?aing#Ao" ACI ea)ate an+ eect )66ie o eection an+ 6eio+icea)ation ae +e,ne+ in oF Int)ction" IH40H010 S)66ie Ea)ation an+ ACI?a:

Maintain a egite o> a66oe+ en+o an+ )66ie t?at inc)+e t?e co6e o>t?e a66oa#

Peio+ica eie )66ie 6e>o*anceJ eco+ o> t?ee eie ?a ooing" ?ee a66o6iate:

Re)ie*ent >o a66oa o )ai,cation o> 6o+)ct" 6oce+)e" 6ocee"an+ e)i6*entJ

Re)ie*ent >o )ai,cation o> 6eonneJ an+

)ait Manage*ent Ste* e)ie*ent#

ACI en)e t?e a+e)ac o> 6eci,e+ e)ie*ent containe+ in t?e6)c?aing +oc)*ent 6io to t?ei eeae to )66ie#

4eri,cation of Purc)ased Product

ACI ?a i+enti,e+ an+ i*6e*ente+ ei,cation actiitie >o en)ing t?at 6)c?ae+6o+)ct con>o* to 6eci,e+ e)ie*ent# .ei,cation actiitie ae +e,ne+ in t?eoF Int)ction" IH43H010 .ei,cation o> P)c?ae+ Po+)ct# ?ee t?e co*6an o

it C)to*e e)et ei,cation actiitie at t?e )66ie >aciit" ACI 6eci,e t?ee)ie+ ei,cation aange*ent an+ *et?o+ o> 6o+)ct eeae in t?e 6)c?aing+oc)*ent 6e t?e P)c?aing Poce+)e# .ei,cation actiitie *a inc)+e:

O 6o+)ct >o* )66ieJ

In6ection an+ a)+it o> )66ieK >aciitJ

Reie o> e)ie+ +oc)*entationJ

In6ection o> 6o+)ct )6on ecei6tJ an+




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ISO 9001:2008 2/19/2013Section 2: Page 1' of

2

(eegation o> ei,cation to )66ie ceti,cation#

Production and Ser/ice Pro/ision

Control of Production and Ser/ice Pro/ision

ACI i coni+e 6anning 6o+)ction an+ eice" to inc)+e a a66ica conto 6an ?eeFe c?aacteitic ?ae inH6oce ei,cation 6oint ?en a+e)ate ei,cation o>con>o*ance cannot o*e+ at a ate tage o> Po+)ct Reaiation#

ACI ?a eta *onitoing actiitieJ# T?e i*6e*entation o> +e,ne+ 6ocee >o 6o+)ct eeae" an+ +eie

6ocee ae +e,ne+#

4alidation of Processes for Production and Ser/ice Pro/ision

ACI i ai+ate an 6ocee >o 6o+)ction an+ eice ?ee t?e e)ting o)t6)tcannot e)i6*ent an+ )ai,cation o> 6eonneJ

!e o> 6eci,c *et?o+ an+ 6oce+)e"

Re)ie*ent >o eco+J an+

ReHai+ation e)ie*ent#

Identi,cation and Traceability

ACI *aintain a +oc)*ente+ 6oce+)e >o i+enti>ing t?e 6o+)ct t?e 6o+)ct it? e6ect to *ea)e*ent an+*onitoing e)ie*ent#

?ee tacea


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ISO 9001:2008 2/19/2013Section 2: Page 1( of

2

Customer Property

ACI e;ecie cae it? C)to*e 6o6et ?ie it i )n+e o) conto o o 6otecting an+ 6eeing t?e 6o+)ct?ie in t?ei c)to+#

Control of Monitorin" and Measurin" &uipment

A66o6iate *ea)ing an+ *onitoing +eice ae eecte+ to en)e t?at*ea)e*ent ca6ao en)ing an+ ei>ing 6o+)ct con>o*it ae cai 6o+)ct con>o*it#

4alidation of soft7are

Co**ecia o>tae i 6)c?ae+ it? ai+ation ceti,cate ?ee aaiatae i eai+ate+ o eceti,e+ ?en con+ition >o ?ic? it a initiaai+ate+ ae *ateia c?ange+#

= Measurement? Analysis? and Impro/ement

'eneral

ACI 6an an+ i*6e*ent t?e *onitoing" *ea)e*ent" anai an+ i*6oe*ent6ocee nee+e+:

To ei> con>o*it o> t?e 6o+)ctJ

To en)e con>o*it to t?e )ait te*J

To contin)a i*6oe t?e eectiene o> t?e ACI MS#

T?i ?a inc)+e +ete*ination o> a66ica t?ei )e#




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2

Monitorin" and Measurement

Customer Satisfaction

A Fe *ea)e o> o) )ait te* 6e>o*ance i t?e in>o*ation oaction# T?e *et?o+oogie >o oaction +ata ae +oc)*ente+ in t?e oF Int)ction" IH821H01 Monitoing an+Mea)ing C)to*e Sati>action#

Internal Audit

ACI con+)ct 6eio+ic 6anne+ intena a)+it" in acco+ance it? t?e Poce+)e" PH822H01 Intena A)+it to en)e t?at t?e )ait te*:

Con>o* to t?e e)ie*ent o> t?e a66icao* it?in t?e co*6an an+ ?o ae in+e6en+ent o> t?eactiitie t?e )aitManage*ent Ste* 6ocee# T?ee *et?o+ ?a +e*ontate t?e a t?e6ocee to ac?iee 6anne+ e)t# ?en 6anne+ e)t ae not *et" coectionan+ coectie action ?a o*it o> 6o+)ct#

Monitorin" and Measurement of Product

ACI *ea)e an+ *onito t?e c?aacteitic o> t?e 6o+)ct to ei> t?ate)ie*ent >o t?e 6o+)ct ae *et# T?i i caie+ o)t at a66o6iate tage o> t?ePo+)ct Reaiation 6oce in acco+ance it? a eie o> in6ection an+ tet6ocee#

Ei+ence o> Con>o*it it? acce6tance citeia i *aintaine+ an+ 6o+)ct ae noteeae+ )nti a 6anne+ *onitoing an+ *ea)ing actiitie ?ae actoico*6ete+# Reco+ ?a t?e 6o+)ct %ee Ca)e #2#'#




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Inspection *ocumentation

Mea)e*ent e)ie*ent >o 6o+)ct acce6tance ?a o*e+J

A eco+ o> t?e *ea)e*ent e)tJ t6e o> *ea)e*ent too e)ie+ an+an 6ecia int)ction e)ie+ >o it )eJ

Tet eco+ ?a ?o act)a tet e)t +ata ?en e)ie+ o* to 6eci,e+ e)ie*ent i 6o6ei+enti,e+ an+ *anage+" to 6eent )ninten+e+ )e o +eie" ACI ?a etao*ing 6o+)ct i +etecte+ a>te +eie o )e ?a tate+" ACI ?ataFe action a66o6iate to t?e eect" o 6otentia eect" o> t?e nonHcon>o*it#

Analysis of *ataACI ?a eta


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C?aacteitic an+ ten+ o> 6ocee an+ 6o+)ct inc)+ing t?e o66ot)nitie

6eentie actionJ S)66ie#

Impro/ement

Continual Impro/ement

It i t?e oea e6oni To6 Manage*ent at ACI to contin)a i*6oe t?eeectiene o> t?e )ait Manage*ent Ste*# T?i 6oce o> t?e contin)ai*6oe*ent o> t?e )ait te* i acco*6i?e+ t?o)g? t?e )e o> t?e )aitPoic" o +ata" coectie an+ 6eentie action" an+*anage*ent eie# Eac? *anage/)6eio i e6onio t?e contin)ai*6oe*ent o> t?e )ait Manage*ent Ste* in ?i o ?e e6ectie aea#

Eectiene o> contin)a i*6oe*ent actiit i aee+ +)ing t?e Manage*entReie Poce a +ecio:

I+enti,cation o> nonHcon>o*itie" inc)+ing c)to*e co*6aintJ

(ete*ination o> t?e ca)e o> nonHcon>o*itieJ Ea)ation o> t?e nee+ >o action to en)e t?at nonHcon>o*itie +o not ec)J

(ete*ination an+ i*6e*entation o> coectie action nee+e+J

Reco+ing t?e e)t o> action taFenJ

Reieing coectie action taFen#

Pre/enti/e Action

ACI ?a etao:

I+enti,cation o> 6otentia nonHcon>o*itie an+ t?ei ca)eJ

Ea)ating t?e nee+ >o action to 6eent occ)ence o> noncon>o*itJ

(ete*ination an+ i*6e*entation o> 6eentie action nee+e+J

Reco+ing e)t o> action taFenJ

Reieing 6eentie action taFen#




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@ Inde! of %eferenced Quality Procedures and or3 Instructions

ISO 9001:2008 Stan+a+" 2Poce+)e" PH23H01 Conto o> (oc)*ent" 10Poce+)e" PH2H01 Conto o> Reco+" 10Poce+)e" PH822 Intena A)+it" 20Poce+)e" PH830H01 Conto o> Noncon>o*ing Po+)ct" 22Poce+)e" PH850H01 Coectie - Peentie Action" 23(H400H001 )ait Pan o> Po+)ction - In6ection Pocee" 3oF Int)ction" IH5B0H01 Manage*ent Reie" 1oF Int)ction" IHB20H01 Reo)ce Manage*ent" 15

oF Int)ction" IH410 Po+)ct Reaiation Panning" 1BoF Int)ction" IH420H100 O+e Poceing" 14oF Int)ction" IH40H01 S)66ie Ea)ation" 18oF Int)ction" IH43H01 .ei,cation o> P)c?ae+ Po+)ct" 18oF Int)ction" IH453H01 Po+)ct I+enti,cation an+ Taceao Monitoing - Mea)ing (eice" 20oF Int)ction" IH821H01 Monitoing an+ Mea)ing C)to*e Sati>action" 20

abci qms manual v10

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