Administration Guide r16.5

CA ARCserve Backup for Windows

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CA Technologies Product References

This document references the following CA Technologies products:

BrightStor Enterprise Backup

CA Antivirus

CA ARCserve Backup Agent for Novell Open Enterprise Server for Linux

CA ARCserve Backup Agent for Open Files on Windows

CA ARCserve Backup Client Agent for FreeBSD

CA ARCserve Backup Client Agent for Linux

CA ARCserve Backup Client Agent for Mainframe Linux

CA ARCserve Backup Client Agent for UNIX

CA ARCserve Backup Client Agent for Windows

CA ARCserve Backup Enterprise Option for AS/400

CA ARCserve Backup Enterprise Option for Open VMS

CA ARCserve Backup for Linux Enterprise Option for SAP R/3 for Oracle

CA ARCserve Backup for Microsoft Windows Essential Business Server

CA ARCserve Backup for UNIX Enterprise Option for SAP R/3 for Oracle

CA ARCserve Backup for Windows

CA ARCserve Backup for Windows Agent for IBM Informix

CA ARCserve Backup for Windows Agent for Lotus Domino

CA ARCserve Backup for Windows Agent for Microsoft Exchange Server

CA ARCserve Backup for Windows Agent for Microsoft SharePoint Server

CA ARCserve Backup for Windows Agent for Microsoft SQL Server

CA ARCserve Backup for Windows Agent for Oracle

CA ARCserve Backup for Windows Agent for Sybase

CA ARCserve Backup for Windows Agent for Virtual Machines

CA ARCserve Backup for Windows Disaster Recovery Option

CA ARCserve Backup for Windows Enterprise Module

CA ARCserve Backup for Windows Enterprise Option for IBM 3494

CA ARCserve Backup for Windows Enterprise Option for SAP R/3 for Oracle

CA ARCserve Backup for Windows Enterprise Option for StorageTek ACSLS

CA ARCserve Backup for Windows Image Option

CA ARCserve Backup for Windows Microsoft Volume Shadow Copy Service

CA ARCserve Backup for Windows NDMP NAS Option

CA ARCserve Backup for Windows Storage Area Network (SAN) Option

CA ARCserve Backup for Windows Tape Library Option

CA ARCserve Backup Patch Manager

CA ARCserve Backup UNIX and Linux Data Mover

CA ARCserve Central Host-Based VM Backup

CA ARCserve Central Protection Manager

CA ARCserve Central Reporting

CA ARCserve Central Virtual Standby

CA ARCserve D2D

CA ARCserve D2D On Demand

CA ARCserve High Availability

CA ARCserve Replication

CA VM:Tape for z/VM

CA 1 Tape Management

eTrust Firewall

Unicenter Network and Systems Management

Unicenter Software Delivery

Unicenter VM:Operator

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Documentation Changes

The following documentation updates have been made since the last release of this documentation:

Updated to include user feedback, enhancements, corrections, and other minor changes to help improve the usability and understanding of the product or the documentation itself.

Update Agent for Virtual Machines Options (see page 179). This topic now includes the Transport Mode options.

Update How to Find Files That You Want to Restore (see page 258). This topic now includes another way of recovering a virtual machine by specifying a transport mode.

Contents 7

Contents

Chapter 1: Introducing CA ARCserve Backup 23

Introduction ............................................................................................................................................................... 23

CA ARCserve Backup Functionality ............................................................................................................................. 23

How to Access CA ARCserve Backup Managers, Wizards, and Utilities .............................................................. 25

CA ARCserve Backup Utilities .............................................................................................................................. 30

CA ARCserve Backup Command Line Utilities ..................................................................................................... 35

CA ARCserve Backup Security ............................................................................................................................. 36

Enterprise Level Password Management Utility ................................................................................................. 38

CA ARCserve Backup Enterprise Module ............................................................................................................ 39

How to Protect Virtual Machine Environments .................................................................................................. 39

How Backup and Restore Operations Function on 64-bit Windows Platforms .................................................. 40

Using CA ARCserve Backup Documentation .............................................................................................................. 41

Download the Bookshelf ..................................................................................................................................... 41

Configure the Documentation Location .............................................................................................................. 42

Chapter 2: Protecting Data Using CA ARCserve Backup 43

CA ARCserve Backup Components ............................................................................................................................. 44

Central Management ................................................................................................................................................. 45

Central Job Management .................................................................................................................................... 47

Central Job Monitoring ....................................................................................................................................... 48

Central Database Management .......................................................................................................................... 49

Central Logging ................................................................................................................................................... 50

Central Reporting ................................................................................................................................................ 50

Central Alert Management ................................................................................................................................. 51

Central ARCserve Server Administration ............................................................................................................ 52

Central Device Management .............................................................................................................................. 52

Central License Management ............................................................................................................................. 53

Central Job History .............................................................................................................................................. 55

Locate Information Using Quick Search .............................................................................................................. 76

How Password Management Works .......................................................................................................................... 79

Change a Session/Encryption Password ............................................................................................................. 80

Enable Password Management ........................................................................................................................... 81

How User Profile Management Works ....................................................................................................................... 81

Roles and Permissions ......................................................................................................................................... 83

How Windows User Authentication Works ........................................................................................................ 89

Configure Windows Security Setting Option ....................................................................................................... 90

8 Administration Guide

Open the Manager or Manager Console ............................................................................................................ 90

Log in to CA ARCserve Backup............................................................................................................................. 92

Add a Windows User ........................................................................................................................................... 93

Add a CA ARCserve Backup User ......................................................................................................................... 94

Change Passwords from the Home Page ............................................................................................................ 95

Modify Windows User Properties ....................................................................................................................... 96

Modify CA ARCserve Backup User Properties ..................................................................................................... 96

Delete a User ....................................................................................................................................................... 97

Add a User to a Role ............................................................................................................................................ 97

Remove a User from a Role................................................................................................................................. 98

Using the Audit Log ............................................................................................................................................. 98

Create an Audit Log Report ............................................................................................................................... 102

How CA ARCserve Backup Processes Backup Data Using Multistreaming ............................................................... 103

Tasks Supported by Multistreaming ................................................................................................................. 105

Multistreaming Support for Local Backup Jobs ................................................................................................. 106

How CA ARCserve Backup Processes Backup Data Using Multiplexing ................................................................... 106

Tasks Supported by Multiplexing ...................................................................................................................... 109

How CA ARCserve Backup Secures Data .................................................................................................................. 109

Encryption and Decryption ............................................................................................................................... 110

Federal Information Processing Standards (FIPS) ............................................................................................. 110

CA ARCserve Backup and FIPS Compliance ....................................................................................................... 111

CA ARCserve Backup Data Encryption............................................................................................................... 112

Effective Media Management .................................................................................................................................. 115

Configure Devices Using the Device Wizard ..................................................................................................... 116

Configure Device Groups .................................................................................................................................. 117

Back Up and Restore Data ........................................................................................................................................ 118

Backup Requirements Plan ............................................................................................................................... 118

Add Computers to the Preferred Shares/Machines Tree ................................................................................. 119

Backup Media Rotations and Scheduling Options ............................................................................................ 120

Preflight Checks for Your Backups .................................................................................................................... 126

Start CA ARCserve D2D ............................................................................................................................................. 128

Start CA ARCserve Replication ................................................................................................................................. 130

Chapter 3: Backing Up Data 133

How CA ARCserve Backup Lets You Back Up Data ................................................................................................... 133

Specify Local Backup Options ............................................................................................................................ 134

Submit a Backup Job ................................................................................................................................................ 137

Backup Manager ...................................................................................................................................................... 138

Options on the Backup Manager Start Tab ....................................................................................................... 139

How to Specify Source Data Using the Classic View and the Group View ........................................................ 140

Backup Manager Destination Options .............................................................................................................. 149

Contents 9

Backup Job Schedules and Rotations ................................................................................................................ 151

Local Backup Options for UNIX and Linux Agents .................................................................................................... 151

Global Backup Options ............................................................................................................................................. 153

Backup Manager Alert Options ......................................................................................................................... 153

Backup Manager Media Exporting Options ...................................................................................................... 154

Backup Manager Advanced Options ................................................................................................................. 155

Backup Manager Encryption/Compression Options ......................................................................................... 158

Backup Manager Volume Shadow Copy Service Options ................................................................................. 161

Backup Manager Backup Media Options .......................................................................................................... 163

Backup Manager Verification Options .............................................................................................................. 165

Backup Manager Operation Options ................................................................................................................ 166

Backup Manager Pre/Post Options ................................................................................................................... 170

Backup Manager Agent Options ....................................................................................................................... 172

Backup Manager Job Log Options ..................................................................................................................... 183

Backup Manager Virus Options ......................................................................................................................... 184

Files and Objects that CA ARCserve Backup Does Not Back Up ............................................................................... 184

Skip or Include Database Files in Backups ......................................................................................................... 187

Enable CA ARCserve Backup to Manage Open Files on Remote Computers ........................................................... 189

Multiplexing Job Options ......................................................................................................................................... 189

Specify Multiplexing Options ............................................................................................................................ 190

How the Job Status Manager Monitors Multiplexing Jobs ............................................................................... 190

Verify Multiplexing Data Integrity ..................................................................................................................... 191

Using Multiplexing with Microsoft Exchange Backup Jobs ............................................................................... 192

Specify Multistreaming Options ............................................................................................................................... 192

Entire Node Backups ................................................................................................................................................ 193

Back Up an Entire Node that Contains Database Files ...................................................................................... 193

Create Repeating Backup Jobs ................................................................................................................................. 195

Cross-Job Duplicated Source Check .................................................................................................................. 197

Back Up Remote Servers .......................................................................................................................................... 197

Submit Static Backup Jobs ........................................................................................................................................ 198

Backup Staging Methods .......................................................................................................................................... 200

How Backup to Disk to Tape Works .................................................................................................................. 201

How to Manage Backup Data Using Tape Staging ............................................................................................ 228

Archive Staging Methods ......................................................................................................................................... 240

Archive Disk Staging .......................................................................................................................................... 240

Archive Tape Staging ......................................................................................................................................... 242

Backing up Multiple Data Mover Servers in a Single Job ......................................................................................... 246

Back up Multiple Data Mover Servers in a Single Job ....................................................................................... 247

Back up Multiple Data Mover Servers in a Single Job Using Staging................................................................. 250

Disaster Recovery ..................................................................................................................................................... 254

How NTFS Deduplication Works .............................................................................................................................. 255

10 Administration Guide

Chapter 4: Restoring Data 257

Restore Manager ...................................................................................................................................................... 257

How to Find Files That You Want to Restore ........................................................................................................... 258

How CA ARCserve Backup Lets You Browse a Large Number of Items in the Restore Manager ...................... 262

Duplicate Backup Sessions ................................................................................................................................ 265

Smart Restore ................................................................................................................................................... 265

Export the Restore by Query Results and View the Results in a Spreadsheet .................................................. 265

Restore Data by Query on UNIX and Linux Platforms ....................................................................................... 266

Restore Manager Markers ....................................................................................................................................... 268

Restore Manager Location Options ......................................................................................................................... 269

Restore Job Schedules .............................................................................................................................................. 269

Specify Run as Administrator on Windows Server 2008 and 2012 Systems ............................................................ 270

Global Restore Options ............................................................................................................................................ 271

Restore Manager Backup Media Options ......................................................................................................... 271

Restore Manager Destination Options ............................................................................................................. 272

Restore Manager Operation Options ................................................................................................................ 274

Restore Manager Pre/Post Options .................................................................................................................. 276

Restore Manager Job Log Options .................................................................................................................... 277

Restore Manager Virus Options ........................................................................................................................ 277

Restore Manager Alert Options ........................................................................................................................ 278

System State Restore Options .................................................................................................................................. 279

Restoring Data Scenarios ......................................................................................................................................... 281

Restore Data that was Backed Up Using Staging .............................................................................................. 281

Restore a Remote Agent on a System without the Disaster Recovery Option ................................................. 283

Restore CA ARCserve Backup Member Servers without the Using the Disaster Recovery Option .................. 284

Best Practices - How to Recover a Stand-alone Server from a Disaster Using the Disaster Recovery Option ............................................................................................................................................................... 286

Best Practices - How to Recover a CA ARCserve Backup Server from a Disaster without Using the Disaster Recovery Option .................................................................................................................................. 288

How to Restore Data from Cloud Storage ................................................................................................................ 301

Chapter 5: Customizing Jobs 303

Job Customization Methods ..................................................................................................................................... 303

Dynamic Job Packaging ..................................................................................................................................... 304

Static Job Packaging .......................................................................................................................................... 307

Convert Jobs Submitted Using the Classic View to the Group View ................................................................. 308

Rotation Schemes..................................................................................................................................................... 309

How You Can Manage GFS Rotation Jobs on File System Devices .................................................................... 311

Media Pool Specification ................................................................................................................................... 314

Backup Method Options ................................................................................................................................... 314

How Job Filters Work ............................................................................................................................................... 314

Contents 11

Filter Options..................................................................................................................................................... 316

Types of Filters .................................................................................................................................................. 317

Schedule Custom Jobs .............................................................................................................................................. 319

Custom Schedules .................................................................................................................................................... 320

Tasks You Can Perform Using the Job Status Manager ............................................................................................ 321

Modify Pending Data Migration Jobs ................................................................................................................ 322

Update Multiple Jobs ........................................................................................................................................ 325

How to Manage Jobs Using the Job Queue Tab ................................................................................................ 325

View Job Details Using the Activity Log ............................................................................................................. 331

Tape Log Tab ..................................................................................................................................................... 334

Job Detail Tab .................................................................................................................................................... 335

Job Log Tab ........................................................................................................................................................ 335

How Save Agent and Save Node Information Works ............................................................................................... 336

Add, Import, and Export Computers Using the Source Tree ............................................................................. 336

Add Multiple Agents and Nodes Using .csv and .txt Files ................................................................................. 340

Export Multiple Agents and Nodes to a Text File .............................................................................................. 341

Filter Nodes by Agent Type ............................................................................................................................... 342

Modify the IP Address or Host Name of Agents and Nodes ............................................................................. 343

Delete Agents and Nodes from the Source Tree............................................................................................... 343

How to Use the Job Scheduler Wizard to Schedule Jobs ......................................................................................... 344

Job Scripts ................................................................................................................................................................ 345

Create a Job Script............................................................................................................................................. 345

Execute a Job Using a Script .............................................................................................................................. 345

Job Templates .......................................................................................................................................................... 346

Create Custom Job Templates .......................................................................................................................... 346

Save Job Template ............................................................................................................................................ 347

Open Job Template ........................................................................................................................................... 348

Windows-Powered NAS and Storage Server 2003 Device Configuration ................................................................ 349

Access CA ARCserve Backup Through the Windows-powered NAS Device ...................................................... 349

CA ARCserve Backup and Windows-powered NAS Device Configuration ........................................................ 350

Scan Jobs for Cloud Storage ..................................................................................................................................... 352

Merge Jobs to Cloud Storage ................................................................................................................................... 352

How CA ARCserve Backup Purges Data from Cloud Storage .................................................................................... 353

Chapter 6: Archiving Data 355

Overview of How CA ARCserve Backup Archives Data ............................................................................................. 355

Submit Archive Jobs ................................................................................................................................................. 355

Archive Manager ...................................................................................................................................................... 357

Options on the Archive Manager Start Tab ...................................................................................................... 358

How to Specify Source Data for Archiving Using the Classic View and the Group View ................................... 359

Archive Job Schedules ....................................................................................................................................... 360

12 Administration Guide

Options on the Archive Manager Policies Tab .................................................................................................. 360

Options on the Archive Manager Destination Tab ............................................................................................ 362

Global Options for Archiving .................................................................................................................................... 363

Archive Manager Media Options ...................................................................................................................... 364

Archive Manager Operation Options ................................................................................................................ 366

Archive Manager Pre/Post Options .................................................................................................................. 368

Archive Manager Job Log Options .................................................................................................................... 370

Archive Manager Virus Options ........................................................................................................................ 371

Archive Manager Alert Options......................................................................................................................... 371

Archive Manager Advanced Options................................................................................................................. 373

Archive Manager Encryption/Compression Options......................................................................................... 374

Chapter 7: Managing Devices and Media 377

Device Management Tools ....................................................................................................................................... 377

Tape Library Configuration................................................................................................................................ 377

RAID Device Configuration Option .................................................................................................................... 383

Virtual Library Configuration Option ................................................................................................................. 384

Control Devices Using Removable Storage Management................................................................................. 384

Configure Devices Using Enterprise Module Configuration .............................................................................. 386

Device Configuration ......................................................................................................................................... 387

Device Manager ....................................................................................................................................................... 399

Maintenance Tasks ........................................................................................................................................... 400

Schedule Device Management Jobs .................................................................................................................. 407

Device Management Functions for Libraries .................................................................................................... 407

Configure VTLs to Function as CA ARCserve Backup VTLs ................................................................................ 421

Media Movement ............................................................................................................................................. 422

Device Group Configuration Using the Device Manager .................................................................................. 422

Universal Serial Bus (USB) Storage Devices....................................................................................................... 427

Prerequisites for Backing Up to Removable Drives ........................................................................................... 428

Filter Libraries ................................................................................................................................................... 429

Removable Drive Support ................................................................................................................................. 430

How CA ARCserve Backup Supports Write Once Read Many (WORM) Media ................................................. 431

DLTSage Error Handling..................................................................................................................................... 432

How CA ARCserve Backup Cures Tape Drive Errors .......................................................................................... 436

How CA ARCserve Backup Integrates with Secure Key Manager ...................................................................... 436

How to Ensure that CA ARCserve Backup Spans Media in a Single Drive Autoloader ...................................... 438

Media Assure .................................................................................................................................................... 439

How Uninterrupted Drive Cleaning Works ....................................................................................................... 440

Implement Logical Block Protection ................................................................................................................. 441

How to Optimize Tape Usage ............................................................................................................................ 442

How Media Pools Work ............................................................................................................................................ 448

Contents 13

Save Sets and Scratch Sets ................................................................................................................................ 450

Serial Numbers .................................................................................................................................................. 451

GFS Media Pools................................................................................................................................................ 452

Media Maximization in GFS Rotation Jobs ........................................................................................................ 453

Media Pool Manager ......................................................................................................................................... 457

Create Media Pools ........................................................................................................................................... 458

How You Can Create a Rotation ........................................................................................................................ 459

Media Management Administrator (MM Admin) .................................................................................................... 460

Media Management and Tape Service ............................................................................................................. 460

Media Management Administrator Terms ....................................................................................................... 461

MM Admin Interface ................................................................................................................................................ 461

MM Admin Toolbar ........................................................................................................................................... 462

MM Admin Window .......................................................................................................................................... 462

Schedule Object ................................................................................................................................................ 463

Reports Object .................................................................................................................................................. 465

Find Media in Vault Object ................................................................................................................................ 467

Status Object ..................................................................................................................................................... 467

Reset the Status of Vault Processing ................................................................................................................. 467

How the Media Management Process Works .......................................................................................................... 468

Vault Management ........................................................................................................................................... 469

Create Schedules ............................................................................................................................................... 471

Modify Schedules .............................................................................................................................................. 471

Delete Tape Volume Movement Schedules ...................................................................................................... 472

How You Can Manage Tape Volumes and VCDs ............................................................................................... 472

Tape Volume Retention Policies ....................................................................................................................... 474

Slot Detail and Status Information .................................................................................................................... 477

Find Specific Media in a Vault ........................................................................................................................... 479

How to Manage Cloud Storage ................................................................................................................................ 480

Cloud Storage Limitations ................................................................................................................................. 480

Configure Cloud Connections ............................................................................................................................ 481

Create Cloud-Based Devices ............................................................................................................................. 483

Browse Cloud Folders........................................................................................................................................ 486

Format Cloud-Based Device .............................................................................................................................. 488

Erase Cloud-Based Device ................................................................................................................................. 489

Online and Offline Cloud-Based Device ............................................................................................................ 489

Specify Compression on Cloud-Based Device ................................................................................................... 490

Migrate Data to Cloud Storage in a Staging Backup Job ................................................................................... 490

Configure Throughput to Eucalyptus-Based Cloud Media ................................................................................ 492

Chapter 8: Administering the Backup Server 493

How CA ARCserve Backup Engines Work ................................................................................................................. 493

14 Administration Guide

How Engine Status Affects CA ARCserve Backup Operations ........................................................................... 494

Service State Icons ............................................................................................................................................ 495

Stopping and Starting CA ARCserve Backup Services ........................................................................................ 495

CA Antivirus Maintenance ................................................................................................................................. 501

Configure CA ARCserve Backup Engines .................................................................................................................. 508

Job Engine Configuration .................................................................................................................................. 509

Tape Engine Configuration ................................................................................................................................ 512

Database Engine Configuration ......................................................................................................................... 523

Alert Configuration ............................................................................................................................................ 527

Additional Server Admin Functions .......................................................................................................................... 529

Modify the CA ARCserve Backup System Account ............................................................................................ 529

Reconfigure Node Tier Assignments ................................................................................................................. 530

Manage CA ARCserve Backup Component Licenses ......................................................................................... 532

Release Licenses from Servers .......................................................................................................................... 534

Configure Multiple Network Interface Cards .................................................................................................... 535

Authentication Levels for CA ARCserve Backup Services, Components, and Applications ...................................... 536

CA ARCserve Backup Services, Components, and Applications that Require Administrative Privileges .......... 536

CA ARCserve Backup Services, Components, and Applications that Require the Highest Available Privileges ........................................................................................................................................................... 542

CA ARCserve Backup Domains ................................................................................................................................. 547

Manage Domain Users and Groups Using the ca_auth Command Line Utility ................................................. 547

Create caroot Equivalence ................................................................................................................................ 548

How to Manage Multiple Domains Using the Job Status Manager .................................................................. 548

How to Process Computer Name Changes in an ARCserve Domain ................................................................. 551

Manage User Profiles Using the User Profile Utility................................................................................................. 563

Add a User Using the User Profile Utility .......................................................................................................... 563

Delete a User Using the User Profile Utility ...................................................................................................... 564

Change a User Password Using the User Profile Utility .................................................................................... 564

Assign Roles to Users Using the User Profile Utility .......................................................................................... 565

Suspend Users Using the User Profile Utility .................................................................................................... 565

Restore the CA ARCserve Backup Job Queue ........................................................................................................... 566

Manage ARCserve Servers Using the Server Configuration Wizard ......................................................................... 568

Tasks You Can Perform Using the Server Configuration Wizard ....................................................................... 570

Data Migration Limitations in a CA ARCserve Backup Domain ......................................................................... 571

Start the Server Configuration Wizard .............................................................................................................. 573

Promote a Member Server to a Primary Server ................................................................................................ 574

Demote a Primary Server or Stand-alone Server to a Member Server ............................................................. 577

Move a Member Server to a Different CA ARCserve Backup Domain .............................................................. 581

Change the Password for the CA ARCserve Backup Domain Administrator (caroot) Account ......................... 582

Repair the CA ARCserve Backup Configuration ................................................................................................. 583

Repair the ARCserve Database Connection on a Primary Server ...................................................................... 584

Repair the ARCserve Database Connection on a Member Server .................................................................... 585

Contents 15

Register Virtual Clusters as CA ARCserve Backup Domain Member Servers .................................................... 586

How CA ARCserve Backup Protects Active Directory Data on Domain Controller Servers ...................................... 588

Back up the Active Directory ............................................................................................................................. 591

Restore Active Directory Objects ...................................................................................................................... 592

Microsoft Exchange Server 2010 Mailboxes Appear as Legacy Mailboxes After Recovering the Active Directory ........................................................................................................................................................... 598

Reset Microsoft Exchange Server User Passwords After Recovering the Active Directory .............................. 598

Install and Uninstall CA ARCserve Backup Server Based Options ............................................................................ 599

Discovery Configuration ........................................................................................................................................... 600

How the Discovery Service Detects Other Computers ...................................................................................... 601

IP Subnets/Windows Domains Discovery ......................................................................................................... 602

Enable Discovery Using TCP/IP Subnet Sweep .................................................................................................. 603

Discovery Configuration for the SAN Option .................................................................................................... 606

Discover Client Agent Systems with Non-default IP Addresses ........................................................................ 606

CA ARCserve Backup Maintenance Notifications ..................................................................................................... 607

Disable Maintenance Notification Messages .................................................................................................... 608

Enable Maintenance Notification Messages ..................................................................................................... 609

Apply CA ARCserve Backup Component Licenses .................................................................................................... 609

Managing Firewalls .................................................................................................................................................. 610

Allow CA ARCserve Backup Services and Applications to Communicate Through the Windows Firewall ........ 610

How to Configure Your Firewall to Optimize Communication .......................................................................... 611

Chapter 9: Managing the Database and Reporting 613

How to Manage the Database and Reports ............................................................................................................. 613

Database Manager ................................................................................................................................................... 614

Database Views ................................................................................................................................................. 614

Enable Media Pool Maintenance ...................................................................................................................... 617

How to Protect the CA ARCserve Backup Database ................................................................................................. 617

Agent for ARCserve Database ........................................................................................................................... 618

How the Database Protection Job Works ......................................................................................................... 623

How to Back Up the CA ARCserve Backup Database ........................................................................................ 624

Modify, Create, and Submit a Custom Database Protection Job ...................................................................... 624

Specify Microsoft SQL Server 2008 Express Backup Options for the CA ARCserve Backup Database .............. 627

Specify Microsoft SQL Server Backup Options for the CA ARCserve Backup Database .................................... 629

Start the CA ARCserve Backup Database Protection Job .................................................................................. 633

Access Requirements ........................................................................................................................................ 634

Delete the CA ARCserve Backup Database Protection Job ............................................................................... 634

Re-create the CA ARCserve Backup Database Protection Job .......................................................................... 635

Re-initialize the CA ARCserve Backup Database ............................................................................................... 636

How to Restore the CA ARCserve Backup Database ......................................................................................... 638

Recover the CA ARCserve Backup Database Using ARCserve Database Recovery Wizard ............................... 639

16 Administration Guide

Recover the CA ARCserve Backup Database Using the ca_recoverdb Command ............................................ 642

Specify Microsoft SQL Server 2008 Express Edition and Microsoft SQL Server Database Restore Options .............................................................................................................................................................. 645

Restore the CA ARCserve Backup Database (Different Domain) ...................................................................... 656

How to Recover the ARCserve Database When the SQL Server Instance Hosting the ARCserve Database is Not Functional ............................................................................................................................... 659

How ARCserve Database Recovery Wizard Works ............................................................................................ 659

How the Catalog Database Works ............................................................................................................................ 660

Catalog Browsing............................................................................................................................................... 662

Catalog Database Pruning ................................................................................................................................. 662

How a Centralized Catalog Database Works ..................................................................................................... 663

Configure the Catalog Database ....................................................................................................................... 663

Move the CA ARCserve Backup Catalog Database to a Different Location ....................................................... 664

Using Microsoft SQL Server as the CA ARCserve Backup Database ......................................................................... 668

Microsoft SQL Server Database Considerations................................................................................................ 668

Remote Database Considerations ..................................................................................................................... 669

Specify ODBC Communication for Remote Database Configurations............................................................... 670

How to Calculate the Number of Required SQL Connections ........................................................................... 671

How to Enable TCP/IP Communication on Microsoft SQL Server Databases ................................................... 671

Database Consistency Checks ........................................................................................................................... 671

Specify a CA ARCserve Backup Database Application .............................................................................................. 672

Configure Microsoft SQL Server as the CA ARCserve Backup Database ........................................................... 672

Move the CA ARCserve Backup Database to a Different System or Instance ................................................... 674

Configure Microsoft SQL Server 2008 Express as the CA ARCserve Backup Database ..................................... 677

CA ARCserve Backup Logs and Reports .................................................................................................................... 677

Activity Log Data ............................................................................................................................................... 678

Tape Log ............................................................................................................................................................ 678

Job Log .............................................................................................................................................................. 678

Report Manager ................................................................................................................................................ 679

Report Manager Reports................................................................................................................................... 681

Custom Report Job Scheduling ......................................................................................................................... 689

Create Custom Reports Using the Report Writer Utility ................................................................................... 690

Report Generation for Multiple CA ARCserve Backup Servers ......................................................................... 691

CA ARCserve Backup Diagnostic Utility .................................................................................................................... 692

Diagnostic Utility Components.......................................................................................................................... 692

Configure Computers Running Windows Vista and Windows 7 Operating Systems to Communicate with the Diagnostic Wizard ............................................................................................................................... 693

Create Reports Using the Express Mode Diagnostic Utility .............................................................................. 694

Create Reports Using the Advanced Mode Diagnostic Utility ........................................................................... 695

View Reports Using the Diagnostic Report Manager ........................................................................................ 696

CA ARCserve Backup Infrastructure Visualization .................................................................................................... 697

Infrastructure Visualization Software Requirements ........................................................................................ 698

Contents 17

Infrastructure Visualization Operations ............................................................................................................ 698

Infrastructure Visualization Color Scheme ........................................................................................................ 699

CA ARCserve Backup Infrastructure Visualization Views .................................................................................. 699

Dashboard Integration with Infrastructure Visualization ................................................................................. 713

Chapter 10: Using the Alert Manager 715

How the Alert Manager Works ................................................................................................................................ 715

Alert Manager Components ..................................................................................................................................... 717

Set Up Alerts ............................................................................................................................................................. 717

Alert Manager Configuration ................................................................................................................................... 719

Ports Option ...................................................................................................................................................... 719

Broadcast Alerts ................................................................................................................................................ 720

CA Unicenter TNG ............................................................................................................................................. 720

Email Notification .............................................................................................................................................. 722

Windows Event Log Notification ....................................................................................................................... 723

Alert Manager Pager Options ........................................................................................................................... 724

Configure SMTP Notification ............................................................................................................................. 725

SNMP Notification ............................................................................................................................................. 725

Trouble Tickets .................................................................................................................................................. 726

Event Priorities .................................................................................................................................................. 726

Message Testing ................................................................................................................................................ 727

Alert Activity Details .......................................................................................................................................... 727

Chapter 11: Managing Agents Using Central Agent Admin 729

How the CA ARCserve Backup Central Agent Admin Works .................................................................................... 729

Manage Agents ........................................................................................................................................................ 730

Modify Agents ................................................................................................................................................... 730

Configure Agent Security .................................................................................................................................. 730

Start or Stop Agent Services .............................................................................................................................. 731

Start Agent Deployment from the Central Agent Admin .................................................................................. 731

Configure Agents ...................................................................................................................................................... 732

Add Computers ........................................................................................................................................................ 733

Add Nodes ................................................................................................................................................................ 733

Manage Agent Logs .................................................................................................................................................. 735

Configure SRM PKI .................................................................................................................................................... 737

Configure SRM Exclude Paths .................................................................................................................................. 738

Configure Node Tiers ................................................................................................................................................ 739

Chapter 12: Using Deduplication 741

How Data Deduplication Works ............................................................................................................................... 741

18 Administration Guide

How to Plan a Deduplication Installation ................................................................................................................. 743

Deduplication Considerations .................................................................................................................................. 744

Supported Functions Matrix ............................................................................................................................. 745

Licensing Requirements for Deduplication ....................................................................................................... 747

Create Data Deduplication Devices .......................................................................................................................... 747

Deduplication Device Group Configuration ............................................................................................................. 750

Device Commands for Data Deduplication Devices ................................................................................................. 750

Back up Data with Deduplication ............................................................................................................................. 750

How Regular Backup Jobs Work with Deduplication ........................................................................................ 751

How Staging Jobs Work with Deduplication ..................................................................................................... 751

How to Back Up Deduplication Devices ............................................................................................................ 755

Back Up Data Using Global Deduplication ........................................................................................................ 762

Recover Deduplicated Data ...................................................................................................................................... 763

Restore Deduplicated Data ............................................................................................................................... 763

Scan Jobs with Deduplication ............................................................................................................................ 765

Merge Jobs with Deduplication ........................................................................................................................ 766

GFS Rotation Jobs on Deduplication Devices .................................................................................................... 766

Deduplication Device Purge .............................................................................................................................. 767

Delete Deduplication Backup Sessions ............................................................................................................. 768

Deduplication Reports .............................................................................................................................................. 769

Chapter 13: Raw Backup and Restore of Physical Disks and Volumes 771

Overview of Raw Backup and Restore ..................................................................................................................... 771

Licensing Requirements for Raw Backup of Physical Disks and Volumes ......................................................... 771

How Raw Backup Works........................................................................................................................................... 772

Supported Functions ......................................................................................................................................... 772

Limitations on Performing Raw Backup and Restore Operations ..................................................................... 772

Naming Convention of Physical Disks and Volumes ......................................................................................... 774

Enable Raw Backup and Restore .............................................................................................................................. 775

Perform Raw Backup of a Physical Disk or Volume .................................................................................................. 775

Entire Node Backup ........................................................................................................................................... 776

Raw Backup Restore ................................................................................................................................................. 776

Restore to an Alternate Location as a File ........................................................................................................ 777

Restore to the Original Location ....................................................................................................................... 777

Restore to Another Physical Disk or Volume .................................................................................................... 778

Chapter 14: Backing Up and Recovering CA ARCserve D2D Data 779

Specify CA ARCserve D2D Backup Options ............................................................................................................... 779

How CA ARCserve Backup Processes Encrypted CA ARCserve D2D Backup Sessions .............................................. 780

Submit Backup Jobs of CA ARCserve D2D Nodes ..................................................................................................... 781

Submit Backup Jobs of CA ARCserve D2D Nodes Through Proxy Servers ................................................................ 782

Contents 19

Submit Static Backup Jobs Containing CA ARCserve D2D Data ................................................................................ 784

Submit Dynamic Backup Jobs Containing CA ARCserve D2D Data ........................................................................... 786

Recover CA ARCserve D2D Data at File Level Granularity ........................................................................................ 788

Recover CA ARCserve D2D Data at Application Level Granularity ........................................................................... 790

Recover Files and Folders From CA ARCserve D2D Recovery Points ....................................................................... 796

Recover CA ARCserve D2D Data from Raw Sessions ................................................................................................ 798

Configure CA ARCserve Backup to Generate CA ARCserve D2D Catalog Files ......................................................... 801

Chapter 15: Using Synthetic Full Backup 803

Overview of Synthetic Full Backup ........................................................................................................................... 803

How Synthetic Full Backup Works ............................................................................................................................ 804

Submit a Synthetic Full Backup Job .......................................................................................................................... 807

Specify the Synthetic Schedule for a Synthetic Full Backup ..................................................................................... 809

Submit a D2D2T Synthetic Full Backup Job Using a Rotation Scheme ..................................................................... 809

Submit a D2D2T Synthetic Full Backup Job Using a GFS Scheme ............................................................................. 815

Submit a D2D2T Synthetic Full Backup Job Using a Custom Schedule ..................................................................... 821

Run a Real Full Backup on the Next Full Backup Day ............................................................................................... 826

Submit an On-Demand Synthetic Full Backup .......................................................................................................... 827

Scan Synthetic Full Backup Session Only .................................................................................................................. 827

How the Purge Policy and a DB Pruning Job Works for Synthetic Full Backup ........................................................ 828

How Makeup Jobs Work for Synthetic Full Backup .................................................................................................. 828

Point In Time Restore ............................................................................................................................................... 829

Synthetic Full Backup Considerations ...................................................................................................................... 832

Working with Synthetic Full Backup ......................................................................................................................... 833

Chapter 16: Using CA ARCserve Backup in a Storage Area Network 837

How to License the Storage Area Network (SAN) Option ........................................................................................ 837

The SAN Environment .............................................................................................................................................. 838

How CA ARCserve Backup Works in a SAN ....................................................................................................... 838

Server Management in a SAN ........................................................................................................................... 840

Backup Plans ..................................................................................................................................................... 840

Benefits of Using the Option ............................................................................................................................. 840

Terminology ...................................................................................................................................................... 840

Install the SAN Option .............................................................................................................................................. 841

Operating System Compatibility ....................................................................................................................... 841

Installation Prerequisites .................................................................................................................................. 841

SAN Option Installation ..................................................................................................................................... 843

Uninstall the Storage Area Network Option ..................................................................................................... 844

Using the SAN Option ............................................................................................................................................... 844

Storage Area Network (SAN) Configuration ...................................................................................................... 844

Create Shared Device Groups ........................................................................................................................... 845

20 Administration Guide

Data Backup and Restore in a SAN Environment .............................................................................................. 846

Device Management ......................................................................................................................................... 847

Media Management .......................................................................................................................................... 847

Control of Job Runtime ..................................................................................................................................... 848

Reports and Logs ............................................................................................................................................... 848

ARCserve Virtual Libraries ................................................................................................................................. 849

Appendix A: Troubleshooting 851

Log in Problems ........................................................................................................................................................ 851

Unable to Log In After Changing the caroot Password ..................................................................................... 851

Makeup Jobs Created When the Media is Full .................................................................................................. 853

Unable to Log In to CA ARCserve Backup After Changing the Computer Name ............................................... 853

CA ARCserve Backup Cannot Communicate after Changing the IP Address of a CA ARCserve Backup Server ................................................................................................................................................................ 854

Authentication Problems ......................................................................................................................................... 859

Authentication Security Settings ....................................................................................................................... 859

Restricted Users Cannot Access the Activity Log and the Audit Log ................................................................. 861

Authentication Errors Occur When Stopping and Starting the CAportmapper Service .................................... 864

Credential Problems with Cloud Conne