aashto council on public transportation 2017 winter ...€¦ · dynamic schedule updates messaging:...
TRANSCRIPT
![Page 1: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/1.jpg)
AASHTO Council on Public Transportation 2017 Winter Meeting, Austin, Texas
Session: “Technology and Transit”Presenters: Debbi Howard, Alaska DOT & PF Date:Wednesday, November 15, 2017
Time: 3:15 - 5:00 pm
![Page 2: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/2.jpg)
2017 AASHTO – PTC Winter Meeting
2
Today’s Agenda
Overview
Partnerships
Today’s Technology
Technology’s New Future
Conclusion
![Page 3: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/3.jpg)
Fairbanks North Star Borough (NSB)
3
Overview
Location: Known as “Golden Heart of
Alaska”
Founded: 1964
Population: 97,581 (2010 Census)
Fairbanks – Alaska’s second largest city
Area: 7,444 square miles ( just smaller than
New Jersey)
Urban Area: Fairbanks and North Pole
![Page 4: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/4.jpg)
Fairbanks North Star Borough (NSB)
4
Overview
Key Service Areas:
University of Alaska
Downtown Fairbanks
North Pole
US Army – Fort Wainwright
US Air Force – Eielson AFB
Fairbanks International Airport
East Fairbanks Shopping District
West Fairbanks Shopping District
Downtown Fairbanks Transit Center
Fairbanks Memorial Hospital
Alaska Railroad Station (summer only)
Fairbanks North Pole
![Page 5: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/5.jpg)
Fairbanks North Star Borough (NSB)
5
OverviewFairbanks NSB Transportation - Services:
Metropolitan Area Commuter System (MACS) - Fixed
Route services (urban area and Fort Wainwright)
9 Fixed Routes, traveling 500,000 miles/year
Videos:
MACS: https://www.facebook.com/macstransit/videos/vb.50091
0383340884/628814827217105/?type=2&theater
AK Man: https://www.facebook.com/macstransit/videos/vb.50091
0383340884/852130154885570/?type=2&theater
VanTran – ADA Complimentary Paratransit Services
Traveling approximately 130,000 miles/year and
more than 130,000 unlinked passenger trips in
2016 services
![Page 6: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/6.jpg)
Fairbanks NSB - Today’s Technology
6
Fairbanks NSB Enterprise TransitManagement Platform
![Page 7: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/7.jpg)
7
Fairbanks NSB – Today’s Technologyall Modes of Transportation
• Single Application – Fixed and Demand� Single Database� Single Integrated Mobile Data Interface� Single Traveler Information Solution
• Enterprise Solution� Fixed Route � Demand Response� In-Vehicle Peripherals� Real Time Passenger Information� Flexible & Highly Configurable� Open Architecture� Federally Compliant and Secure� Current: Hosted service/cloud available
![Page 8: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/8.jpg)
8
Fairbanks NSB – Today’s Technology
Real-Time Service Management
• Automated Dispatching – direct connection to our Mobile Data System
• Vehicle Location
• Real Time Data Capture
• Real Time Alerts
• Real Time ETA
• AVL and Event Playback
Customizable and
Advanced GIS and Location Based Tools
Automated Vehicle
Tracking and Monitoring
Automated
Dispatching and Alerting
Integrated Google
Earth Address Views
![Page 9: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/9.jpg)
9
Fairbanks NSB – Today’s Technology
Reporting
We Leverage Credible Verified Data for Many Reports:
• Operating statistics
• Vehicle miles & hours
• Passenger mile
• Passenger mile & pick-up charge
• Geographical zonal rate
• Revenue Mile (Revenue Hour)
• Flat Rate
• Shared revenue / shared mileage
• Units of service
• Reporting
• Trip Status Reports
• Billing Batch Identifier
• Tracking costs across funding
sources
• GIS Distance calculation Trip cost
(shortest path)
• Calculate total fare – percentage by
funding source
![Page 10: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/10.jpg)
10
Fairbanks NSB – Today’s Technology
• Standard Reports
� Operational
� Billing, Performance Monitoring
� NTD / S-10 / Others
� Day To Day Management
� Manifests (Detail Summary)
• Report Builder
� Create Ad-hoc Query Based Reports
• Report Formats / Exportable
� PDF, Word, CSV, (Data files Import /
Export)
� Print / E-mail / Alerts w/ Automation
Reporting
![Page 11: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/11.jpg)
11
Fairbanks NSB – Today’s Technology
Mobile Data System
![Page 12: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/12.jpg)
Fairbanks NSB – Today’s Technology
12
• Automated Vehicle Location (AVL) – components:� Speed, Heading & Idle Alerts� Track & Locate Vehicles within Seconds
� Planned Route vs. Actual Route Comparisons
� Vehicle / Driver Validation and Route & Event Playback
• Mobile Data Computing (MDC) – components:� Driver interface for all of our services!
� Estimated Time of Arrival
� Electronic Manifests
� Dynamic Schedule Updates� Messaging: 2-way Communications� Real-Time Data Capture / Verification
� Increase Data Accuracy / Reporting� Navigation aids – in/out of coverage� Operational Analysis (dwell times, break times, etc.)� Integrate with payment, onboard Wi-Fi, other services
Mobile Data System
![Page 13: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/13.jpg)
Fairbanks NSB – Today’s Technology
13
Empowering the Passenger
• MACS/VanTran Website
• Social Media
• MACS:
o Where’s my bus? Real-time bus tracking (http://macs.fnsb.us:8080/portal/fr2/index.jsf)
o Electronic Passenger Information (transit center LCD displays)
o Google Transit
![Page 14: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/14.jpg)
Fairbanks NSB – Today’s Technology
14
Empowering the Passenger
• VanTran:
o Online Trip Reservations & Response - customer trip reservation request and confirmation
o Interactive Voice Response (IVR) – customer call outs
![Page 15: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/15.jpg)
Fairbanks NSB – Today’s Technology
15
Challenges
• Inconsistent Internet and Limited Service Providers. Several routes go in and out of Internet coverage while on route (specific to Fairbanks only).
• Hosted Service - Hardware. Outdated servers require constant updates (specific to Fairbanks only).
• Time Difference. This is an issue only during upgrades.
![Page 16: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/16.jpg)
Fairbanks NSB – Today’s Technology
16
Lessons Learned
• Technology is only as good as your oldest component.
• Support & Maintenance. Annually budget to constantly update technology, such as tablets, modems, cell service, etc.
• Fairbanks NSB is learning this issue the hard way. We are still utilizing aging Toshiba tablets and do not have spare components on hand to repair.
• Cell Service continues to be an issue in our area as we do not have the same capabilities as the Lower 48.
![Page 17: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/17.jpg)
Technology’s New Future
17
Mobility App
• Single Mobile Interface for
multiple mobility options
• Personalize each ride
• Be informed – notifications
• Manage trips anytime!
• Streamline scheduling &
dispatching
• Expands business hours
• Enhances customer service
• Integrates with fare payment
![Page 18: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/18.jpg)
Technology’s New Future
18
• Single Payment System
• Leverages mobile data system infrastructure
• Multiple fare payment options –mobile,
card, tap, NFC, pre-paid account
• Online account management
• Reward Programs
• Beacons –Creating convenient bus payment options
• Interfaces with all other open technology systems
Automated Fare Collection
![Page 19: AASHTO Council on Public Transportation 2017 Winter ...€¦ · Dynamic Schedule Updates Messaging: 2 -way Communications Real-Time Data Capture / Verification Increase Data Accuracy](https://reader036.vdocuments.mx/reader036/viewer/2022062604/5fc1f824ef4923775e68db0b/html5/thumbnails/19.jpg)
Questions & Comments
Thank You!
[email protected] | 919.676.8327
Todd AllenDirector of
Government &
Community
Relations
todd.allen@routema
tch.com
(919) 676-8327
Michelle FelixTransportation
Manager, MACS
Transit & VanTran
(907) 459-1196
Debbi HowardAlaska Transit
Coordinator,
AK DOT & PF
debbi.howard@Alaska
.gov
(907) 465-2883