8/14/2019 Aarooj Mallick- Resume

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Aarooj MallickHouse # 60, Street # 101,Humak Model Town, Kahuta Road,

Yamaha Chowk, Zimni, Islamaad, !akistan

Cell" $%&0'()&)*)+*6', 0'%1)'*'')'

mail" aroo-malli.k/ahoo.om

Career Objective:

To .ontinue 2ro3essional 4rowth and otain a .hallen4in4 -o, .ommensurate with m 5uali3i.ation and 2ro3essional

e2erien.e 7in Facilities Management, Customer Care, Property Handover, Administration, Sales & Marketing 8,

wherein m worth knowled4e, .om2uter skills, edu.ation and 2ro3essional trainin4 .an e e33e.ti9el utili:ed

Professional Skills:• Creati9e, inno9ati9e and 2ra.ti.al solution de9elo2er 

• .ellent or4ani:ational skills

• !ro3i.ient with !rima9era 2edition, R! ;ra.le, MS ;33i.e, MS <indows

•

Stron4 ailit to set and 2rioriti:ed 4oals and the ailit to moti9ate a team

•  =ilit to mana4e multi2le tasks and 2riorities

• ;utstandin4 troule shootin4 and dia4nosti. skills

• .ellent written and 9eral .ommuni.ation skills in n4lish

<ork 2erien.e"

  maar !ro2erties !>SC 7wwwemaar.om?2akistan8

7maar !ro2erties is one o3 the i44est de9elo2ers o3 the re4ion with 16 o33i.es a.ross 4loe@e9elo2er o3 the worldAs tallest uildin4 in @uai B Dur- Khali3aA8 <orkin4 on a residential and

.ommer.ial hi&rise 2ro-e.t in Kara.hi and Islamaad The 2ro-e.t in9ol9es desi4n and .onstru.tion o30* residential ?.ommer.ial tower uildin4s 7E%+ Floors8 lo.ated in Kara.hi and Gillas andTownhouses in Islamaad 7'00 a.res8

%00* B !resent Executive Customer Care & Property Hanover 

•  =ssist Senior Mana4er, Customer Care in u2datin4 2oli.ies and 2ro.edures, o-e.ti9es, K!Is, a.tion 2lans

and take 2art in .ontinual im2ro9ement 2ro.ess

• Re2ort .om2le issues and .ustomer .om2laints to Mana4er Senior Mana4er, Customer Care, 2ur2ose

re.ommendations 3or im2ro9ement

• nsure that we 2ro9ide .ustomers with hi4h le9el o3 ser9i.e as 2er a4reed de2artment S=s and MD;s to

a.hie9e *)J .ustomer satis3a.tion

• @ealin4 with .om2le .ustomers issues and ensure de2artment 2er3orman.e standards are met

• Handlin4 di33i.ult .ustomers and ensure the are dealt with in a timel 3ashion s.alate .ustomer Issues to

Mana4er and Senior Mana4er Customer .are i3 re5uired, make re.ommendations 3or e.e2tional .ases

• Ins2e.t the 9illas 3or 5ualit assuran.e to maintain world .lass standards, in terms o3 5ualit and durailit o3

the 2rodu.t

• Geri3 .ontents o3 the .e2tion FormsA and .he.k the e9iden.e 2rior to 2resentin4 e.e2tional .ases 3or

mana4ement a22ro9al

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• Re2ort on a re4ular asis all ma-or .ustomer issues and su44estions 3or im2ro9ement to =ssistant Mana4er

and Mana4er, Customer Care

• Sumit monthl re2orts 3or ma-or .ustomer issues the end o3 ea.h month

• Res2onsile 3or the .olle.tion o3 5uarterl installments in the 3orm o3 2a orders, .he5ues and demand dra3ts

nsurin4 maimum re.o9er o3 5uarterl installments throu4h written reminders, 2hone .alls et.

•  =ssist the =ssistant Mana4er and Mana4er, Customer Care in im2ro9in4 strate4ies, 2oli.ies 2ro.edures 3or

the de2artment

• Condu.t 2er3orman.e mana4ement re9iews and a22raisals as 2er 4i9en deadlines

De3ore ein4 2romoted to this 2osition in Customer Care?!ro2ert Hando9er @e2artment, I ser9ed in maar !akistanin the 3ollowin4 de2artments"

 Coorinator !acilities Mana"ement

#uties an $esponsibilities:• Mana4ed all as2e.ts o3 3a.ilities mana4ement

• Res2onsile 3or essential .entral ser9i.es su.h as .ommunit ser9i.es, se.urit, maintenan.e o3 assets, mail,

.leanin4, waste dis2osal, lands.a2in4, lo4isti.s, et.

• Su2er9ised 3a.ilities maintenan.e strate4i. dire.tion

• Su2er9ised 3a.ilities maintenan.e sta33 to .o9er 9arious areas o3 res2onsiilit

• To meet .ustomers on our 2remises to dis.uss their re5uirements

•  =ttend to walk&in .ustomers with minimum waitin4 time

• Coordination with outside 2arties 3or meetin4s and deli9erales et.

• Formed .entral ar.hi9in4 se.tion 3or all de2artments hard?so3t .o2 data ar.hi9in4

•

iaise with 2ro-e.t en4ineers, .onsultants and .ontra.tors as re5uired

I was hired as a 3irst dedi.ated em2loee 3or 3a.ilities mana4ement when 2oli.ies and 2ro.edures were notestalished ein4 a .ore memer o3 the team I de9elo2ed strate4i. dire.tions o3 newl 3ormed 3a.ilities mana4ementde2artment in maar !akistan

Ac%ievements:

• !lanned and im2lemented all as2e.ts o3 Fa.ilities Mana4ement

• @esi4n and de9elo2 2oli.ies and o2erational standards rele9ant to the 3a.ilities de2artment

• stalished 3a.ilities mana4ement strate4i. dire.tion

• !romote our 3a.ilities to new and eistin4 .lients throu4h a 2ro&a.ti9e a22roa.h

• Initiated illin4 2ro.ess?sstem o3 our utilities to our .ommunit residents

Coorinator Sales & Marketin" #epartments

#uties an $esponsibilities:• Communi.ate and .oordinate on ehal3 o3 @ire.tor Sales Marketin4

• Mana4in4 the routine .orres2onden.e and .oordinate entire Sales and Marketin4 a.ti9ities

• Meetin4 with hi4h end .lients to 2it.h and .lose the deals 3or luurious 2rodu.ts o33ered maar !akistan

• Mana4in4 the in9entor o3 marketin4 materials and ensurin4 all are u2 to date

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Professional -rainin"s.Certificates:

• Primavera Contract Mana"er maar !akistan

• -%e !loor )s /ours !resentation skills trainin4 T; 7The earnin4 ;r4ani:ation8

• Oracle E$P Essential -rainin" K!ME

• -ime Mana"ement -ime 0eners

Personal )nformation:

• @ate o3  Dirth" >une %$, 1$*+

• Marital Status" Sin4le