1800-Got-Junk? One mans trash is another mans treasure

One Mans Junk

• The story of 1800-Got-Junk?• How we work – what we do• What happens to the junk? • 1800-Got-Junk? Commercial Partnerships • Q&A

The 1800-Got-Junk? Story• 1989 - Brian Scudamore invests $700 in an old pickup truck starting the

Vancouver-based junk removal service • 1996 -The Rubbish Boys hits $1 million in annual revenue. • 1998 - The Rubbish Boys changes its name and phone number to 1-800-GOT-

JUNK? and is recognized by Profit Magazine as one of Canada’s 100 fastest growing companies

• 1999 - First 1-800-GOT-JUNK? Franchise opens in Toronto, Ontario.• 2002 - 1-800-GOT-JUNK? moves the call center and head office into a 9,000

square foot ex-Dot Com space, officially called The Junktion. Annual sales forecasted at $7 million.

• 2004 – New website and online booking system are launched and 100th franchise is sold.

• 2005 - $55 million in revenue . 1-800-GOT-JUNK? is ranked No. 1 in a survey of Best Companies to Work for in BC for the second consecutive year. First Australian location opens in Sydney

• 2006 - 1-800-GOT-JUNK? case study is published by the Harvard School of Business.

• 2008 - Brian Scudamore is recognized as International Franchise Association’s Entrepreneur of the Year.

• 2010 - $100 million in revenue - Online booking exceeds 30% of revenue. • 2011 - Season 3 of Hoarders makes the 1800-Got-Junk? brand a household

name. in North America (now showing in Australia)

The 1800-Got-Junk? Story

• GROWTH NUMBERS - Last 10 Years• 1999 $1.0 Million

• 2000 $2.1 Million

• 2001 $5.4 Million

• 2002 $7.5 Million

• 2003 $13.0 Million

• 2004 $31.1 Million

• 2005 $55.5 Million

• 2006 $90.4 Million

• 2007 $119.3 Million

• 2008 $110.6 Million

• 2009 $85.4 Million (GFC)

The 1800-Got-Junk? Story

The story right now:•Revenue $100m per annum system-wide

•200 Franchises around North America, Canada and Australia

•1500 employees system-wide

•1000 trucks system-wide

•200% growth in Australia last year

•Now operating in Sydney, Melbourne, Brisbane, Gold Coast, Adelaide and Perth (Oct 11)

•Growth in Australia focused on “sticking to the basics” , exceeding customer expectations, and developing commercial partnerships.

The 1800-Got-Junk? Story• Marketing & PR successes• Dr Phil

• Oprah

• Hoarders TV show

• Sydney Morning Herald

• Courier Mail

• A Current Affair

What we do• 1800-GOT-JUNK? is a full-service junk removal company. We offer junk

removal services for home or business including offices, retail locations, constructions sites, and more..

• Old furniture• appliances• office equipment• electronics, • construction debris, • green waste

• 1800-GOT-JUNK? can take away almost any material we can fit in our trucks, without you ever lifting a finger. We’ll remove junk from wherever it’s located, and we clean up after we’ve finished.

What we doHere’s how our junk removal service works:

•Customers book a no-obligation appointment online or call 1800-468-586. Customer is given a 2 hour “promise window” for their appointment.• We generally are able to offer same-day service and our truck teams call the customer 15-30 minutes before your scheduled 2 hour arrival window.

• When we arrive, just point to the junk you want removed and our friendly uniformed truck teams will provide you with an upfront, all-inclusive price. We charge by how much space you take up on our truck, not how long it takes!

• We load all the items you want removed – wherever they are located – into our truck, and finish by cleaning up the area. All labour, mileage, recycling and disposal fees plus our extraordinary customer service is included in our price.

• It’s not just junk to us! We do our best to donate and recycle as much as we can. Since 1989, we’ve saved over 800 million kilograms of junk from the landfill, and counting.

What we doSo how we can help your customers?

•Same day service if required - no need to wait for next hard rubbish collection or spend the weekend driving to and from the tip

•2 hour promise window so your customers aren’t waiting around all day

•We do all the work – So no need to drag anything out of the garage, office, attic, crawl space

•Pay only for the room taken up on the truck

•Friendly, professional, uniformed Truck Team members

•We recycle and donate whenever possible

What we do Is this one of your customers?

What we do Or is this one of your customers?

What happens to the junk?

• Environmental responsibility is important at 1-800-GOT-JUNK?.

• We recycle , reuse, or donate as much as possible. We are committed to improving our environmental practices and have a system to measure how many tonnes of waste we divert from the landfill.

• Currently 61% of everything we collect is diverted from landfill and our goal is to increase this to 75% by 2014.

What happens to the junk?1800-Got-Junk? 2010-2011 Environmental Audit

• Junk Type % Disposal Facility Direct Indirect

• Green Waste / Biomass 3.7% Landfill 12.2% 38.7%• Household / Office Items 47.2% Transfer Station 47.5% 0.0%• Construction/ Builder Debris 14.5% Waste-To-Energy 10.0% 16.2%• Metals 12.5% Recycling Depot 23.9% 32.0%• Glass 0.3% Salvage 1.4% 8.1%• Plastics 4.5% Green Waste / Biomass 0.5% 0.5%• Paper / Paperboard 6.9% Donation / Charity 4.5% 4.5%• Tires 0.1% Other 0.0% 0.0%• Universal Waste 4.4% Total 100.0% 100.0%• White Goods 2.3%• Other 3.6%• Total 100.0%

What happens to the junk?

Recycling - How does it work each day?

•Items are sorted on the trucks for recycle/reuse– the way it’s “stacked”

•List of Charity locations, Transfer Stations, Metal/Cardboard/Glass recyclers around town are all listed on each truck for immediate delivery

•Trucks swaps – bricks, metal, furniture for empty trucks

•Trucks dropped at depot where they are sorted later for recycling or donations

What happens to the junk?What can be recycled? - Almost anything!!

• Metal –Fridge/Stove• Builders waste • Cardboard• Bottles• Clothes• Toys• Furniture

What happens to the junk?Charities we work with.•Salvos•Vinnie•Lifeline•Brotherhood for St Lawrence – (fridge repairs)•Playgroups, Schools, Community Groups•Second Chance Toys

Challenges: Charities are a lot fussier now on what they will accept (EERN)

1800-Got-Junk? Commercial Partnerships

• Commercial Partnerships• Moving companies• Storage Facilities• Charities• Real Estate• Professional Organisations

• AAPO?

Summing Up

What can we do for AAPO customers?

• Provide a professional, quick, reliable, convenient, cost effective junk removal solution to your customers

• Environmentally responsible junk disposal• Discount off our service for any AAPO

members customers

Some weird junk we’ve collected!

• An antique birthing chair

• Trophies from a nudist colony

• Clark Gable’s piano (Hollywood)

• John Wayne’s bible from an estate cleanout of his sons (Hollywood)

• A one-month old kitten named ‘Freon’ rescued from a old fridge

• 400 brand new wedding dresses

• Five moose heads

• A couch full of bees

• A full shed of roller skates and bowling balls

• 18,000 cans of expired sardines

• A mechanical bull

• A full McDonald’s Playland set

• 50 Garden Gnomes

• A truckload of denture moulds

• A research project amounting to a 1/4 truckload of used Nappies

Thank You – Q&A

•