A trusted partner to help you meet

IT and Telecom challenges in Africa

CONNECTIVITY SECURITY HOSTING

Companies today are facing many challenges: the importance of customer relationships, increasing competition, large

amounts of sensitive data which needs protecting, business digitalisation, international compliance, etc.

The key to success lies in their ability to meet their customer’s requirements. Companies need to concentrate on their

core business whilst facing increasingly complex systems, a major issue in certain areas. It is therefore essential that IT and

telecom networks are secure, reliable and able to adapt to changes in their environment.

This is where SONEMA comes in.

SONEMA is committed to supporting you by providing a one-stop-shop approach which offers a wide range of tailor-made

connectivity, security and hosting services plus effective hybrid network solutions. Committed to our values of partnership

and constantly going above and beyond expectations, our teams are available on a daily basis to provide support and to help

grow your company.

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Sonema, what a story!

It all started one evening

in the autumn of 1996.

Back then, Sonema was a

fledgling company selling

telecommunications

equipment in Monaco.

We decided to turn our focus to Africa, in order to help

developing enterprises and institutions by providing secure

reliable satellite telecommunications services.

We told ourselves that our primary value would be freedom,

the freedom to work everywhere and to offer the very best

to our customers. That we would be respectfully and humbly

listen to them to better identify their needs. And that we

would continually work to find the very best solutions to assist

them with their development. Along the way, we made friends

with our partners and our clients. We fell in love with Africa

and its people.

Over the years, we have invested in more efficient facilities;

we built our own teleports and developed new solutions. We

have constantly sought to improve the quality of our services

and the performance of our solutions.

Today, we are a service provider and hybrid network operator

operating in over 40 countries with a network of loyal and

efficient partners. For the past 20 years, we have managed

telecommunications networks for nearly 100 international

companies both in Africa and Europe. And we continue to

provide support and assistance to meet the new challenges

faced by African companies as we grow with them.

It’s a great story born from a great idea which remains faithful

to our initial dream of providing independence and quality!

SONEMA’s value proposition is built on understanding

the issues faced by our clients and our ability to provide

tailor-made solutions which meet their individual

requirements.

Since 1997, SONEMA has designed, installed and

provided maintenance for business telecommunications

services, providing secure application and IT data

transport and offering robust hosting, security and

connectivity services.

As a dependable long-term partner, SONEMA is able to

guarantee a quality of service and network availability

which exceeds our customer expectations.

Being a trusted partner for our clients is one of SONEMA’s

top priorities.

This commitment is based on 3 key areas:

A LETTER FROM THE PRESIDENT SONEMA: A NETWORK SERVICE PROVIDER

A TRUSTED PARTNER

Our insistence on service quality

Our one-stop-shop approach

A wide range of tailor-made services

Bernard Delorme

President of the SONEMA Group

A commitment to stringent SLAs:

•Maximumavailabilityratesguaranteed• GuaranteedRecoveryTimes• Latencyperiods

Secure facilities

SONEMA owns several facilities guaranteeing maximum

service levels:

• 2teleports:20 C and Ku band antennas with comprehensive European

and African coverage

• ATierIII-designDatacentre:Electricalandinfrastructureredundancy,accesscontrol,fireprevention

• Atrainingcentreforcustomers: Fully connected amphitheatre with multimedia equipment

24/7 network operations

In direct contact with our clients, the multilingual team

of technicians at our NOC actively supervise and manage

more than 100 networks in Africa and Europe on a 24/7

basis. SONEMA also has a network of certified African

partners who carry out procedures onsite.

Robust network design

Overseeing networks from design to deployment,

SONEMA meets customer requirements and guarantees

optimal service quality via:

Qualifiedengineersandprojectmanagers:

• Requirementstudyandanalysis• Tailor-madeandscalablenetworkarchitecture• Solutionsvalidatedwithamockup

A portfolio of telecom services which meets the

requirements created by the interdependent layers

of connectivity, security and hosting which are vital to

business operations.

SONEMA offers a wide range of services.

These services are structured around 3 key areas:

Premium service quality

•Maximumnetworkavailability and resiliency

•Guaranteedbandwidthrates with no overbooking

Tailor-made solutions

•Betterunderstandingofissues

•Betterintegrationofdifferentsolutions

QUALITY OF SERVICE

ONE-STOP-SHOP

TAILOR-MADE SERVICES

2

3

1BEN

EFITS

BÉN

ÉFICES

Availability plus a local presence

•Scalablesolutionstomeetrequirements

•Localpartnersforrapidintervention

A streamlined purchasing process

•Supplychainoptimisation

•Dedicatedexpertcontacts

Commitments which exceed expectations

•Equipmentguaranteesforthe duration of the contract

•Managementoftheequipment repair process

Enhanced maintenance

•Servicelevelcommitments

•Networkperformanceimprovements

HOSTING

SECURITY

CONNECTIVITY

Ongoing support in all phases of network

implementation from design to deployment, to ensure

24/7 operations and maintenance.

A key factor for business success is the ability to offer

new specific and secure products and services tomeet

customer and partner requirements. Customers expect

both their local and centralised IT applications to perform

in all circumstances.

There are multiple challenges: application, network and

architecture complexity, increasing dependence on IT

tools, digital transformation etc.

It is vital for businesses to be able to depend on a partner

who can guarantee:

• Permanent and secure connectivity for traffic and

data

• Seamlessresiliency

• Maximumapplicationperformance

• Servicecontinuity

SONEMA offers tailor-made solutions using different

technologies fully-mastered by our teams.

We provide a global connectivity service using

complementary terrestrial, VSAT and hybrid solutions.

Solutions are chosen based on the customer’s

requirements, application constraints, geographical areas

and budgetary options.

Whether we’re providing a simple Internet access or

interconnecting multiple agencies based in several

countries with or without sharing joint resources,

SONEMA offers tailor-made solutions to meet the

requirements of each of our customers.

SONEMA also offers solutions which optimise and

prioritisecustomerapplicationflows.

AN ESSENTIAL REQUIREMENT ROBUST HYBRID NETWORKS

Maximum resiliency

•Alternativetransmissionpathswithautomated dynamic switching

•Upto100%availability

BENEFITS

Enhanced performance

•Dynamicbandwidthallocationwithadditionalbandwidth as required

•Forecastandmanagementofnetworkcongestion

Better cost management

•Enhancedoperationalcosts

•Optimisationoftrafficbetweenremotesites

«SONEMAiscommittedtoprovidingservice

qualityandongoingavailabilityforyour

networks.Businessesneedpowerful,

consistentandscalablesolutions. »

CONNECTIVITY

High availability

networks

HYBRIDThe best of terrestrial

and satellite

to maximise

performance

DedicatedlocalInternetaccessandMPLSnetworks

with several

resiliency options

From a simple Internet

access to complex

networks with dynamic

bandwidth

TERRESTRIAL SATELLITE

VALUE-ADDED SERVICES

Network Booster Visio Sky View

Managed optimisation,

prioritisation and

applicationflowcontrolsolutions

Network integration of

videoconferencing

solutions with a range

of terminals

Customer web

interface to view

network

performance

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Information Systems (IS) are at the heart of business

procedures. Used in all professions and networks, they

are constantly evolving to assimilate and treat ever-

increasing amounts of sensitive data each day.

At high risk of malicious attacks from organisations and

individuals using software available on the Internet, IS

now need to push past their traditional boundaries and

expandtheperimetertoprotectwhenitcomestofighting

external threats.

From threat management to IT risk prevention, IS

protection is a key issue. It’s no longer a case of if will you

be attacked, instead it’s when will you be attacked? So, in

addition to preventing attacks, we also need to ensure

service continuity and business recovery after an attack.

To take advantage of specialised solutions, businesses

can work with external companies who offer managed

services. They will define and implement risk analysis

procedures and a cyber-security strategy.

SONEMA offers a global approach to security for IT

systems and networks and ensures continuity of service

and asset protection for its clients. As telecommunication

networks provide support for IT facilities, it is vital to

protectclientdata,trafficandapplications.

Within our support framework, SONEMA will help you

to define, implement and check the compliancy of your

global IT security systems policy. This analysis allows us

to identify any weaknesses in the architecture.

Additionally, SONEMA has created a managed service

offer, which aims to protect businesses from cyber-

attacks and malicious software using the latest threat

prevention technologies.

DATA AT THE HEART OF BUSINESS GLOBAL EXPERTISE

Security expertise

•Robustsecurefacilitiesofferinghighavailability

•Equipmentmanagementandset-up,incidentmanagementcarriedoutbycertifiedexperts

Innovative services

•Tailoredsolutionsforbusinessapplications

•Partnershipswithmarketleadersinsecuritytechnology

Management tailored to your requirements

•Managementofcustomerequipment

•Managedserviceshostedatourdatacentre

« SONEMAwillhelpyoudefineyourglobal

cyberdefencestrategyandwillprotectyour

networks,applicationsanddata. »

SECURITY

BENEFITS

Advanced

security solutions

AUDIT&CONSULTING

Support for the

implementation of

cyber-security policies

Privacyecosystemtoprotectagainst sophisticated and

ongoing cyber-attacks

DATAPROTECTION

NetworkProtection WebProtection MailProtection DDoSProtection

Advancedfilteringofnetworktraffic

for malicious

software

Advanced protection of

servers and web

applications against

malicious attacks

Multi-layered

protection of email

against sophisticated

threats

Advanced protection

against volumetric

and application

DDoSattacks

+VALUE-ADDED SERVICES

BENEFITS

IT plays a key role within any company, with users

needing ever-increasing amounts of storage space and

rapid information processing. Additionally, there are new

access methods to consider, particularly with regards to

mobility.

The increasingly complex nature of IT systems and the

growth of network technologies have had two major

impacts:

•The increase in investments and operating costs for

equipment and systems

•Theneedforadditionaltechnicalexpertise

Outsourcing IT tools allows companies to focus on their

core business. It also enables them to focus their staff on

less time-consuming tasks while reducing handling and

maintenance costs.

Butoutsourcingisasignificantstep.It’simportanttorely

onaqualifiedpartnerwhowillaccompanyyourbusiness

and future projects on a long-term basis.

SONEMA offers hosting solutions for customer IT

facilities in order to guarantee service continuity. We also

offerawiderangeofIaaS,PaaSandSaaShostingservices

to protect their critical data.

We provide you with access to our secure datacentre,

virtualisation facilities, network resources and a high-

performance SAN.

SONEMA can provide assistance for all types of hosting

project from colocation offers, IaaS hosting on virtual

machines or SaaS managed services and you can also

countonoursupportforyourBCP/DRPprojects.

MANAGING COMPLEX SYSTEMS TAILOR-MADE HOSTING

Predictable costs

•Pay-as-you-growinvoicing

•AllInclusive:nohiddencostsorinvestments

Tailor-made offers

•Dedicatedandscalablecapacity

•BCP/DRPplans

•Multi-platformenvironment

Access to our facilities

•Privately-owned,fullyredundantdatacentre

•TierIII-design-PCI-DSScertified

•Europe-AfricaBackbone

HOSTING

«SONEMAoffersyouscalablehostingsolutions

basedonrobustconnectivityandeffective

securitysolutions. »

Cloud computing

services

HOUSING

Leaseracksandprivate spaces in our

secure facility

Secure Cloud

environment for

virtual IT architecture

HOSTING

Virtual server Save&Restore Exchange® (SaaS)

IaaS virtual server offer

on multiple secure

platforms

Safeguarding of systems data

and rapid service restoration

in the event of a failure

Microsoft Exchange

external messaging system

hosted in France

+VALUE-ADDED SERVICES

WHY CHOOSE SONEMA

A solid commitment to meeting your requirements

Ongoing support by your side

for over 20 years

•Servicelevelagreementsforavailability

• Highlevelofsecurity:databackupandexternalhosting,regularauditsbyexperts

• PowerfulandreliableaccessforyourFrontandBack-officeapplications

Drive

innovation

•Constantmonitoringofnewtechnologiestointroducenewservices

•SupportinidentifyingyourtelecomandITneeds

•Ongoingeffortsforcostoptimisation

Increase

growth

Improve

productivity

• Supportfromapartnertohelpyouconcentrateonyourcorebusiness

•Removalofnetworkrestrictionsandaccesstoyourdata

•Freedomtofocusyourstaffoncustomerinnovations

With a network of technical and sale partners in over 40

countries in Africa, SONEMA works closely to meet its

customer’s requirements.

Network

performance

guarantee

In 2017, the hybrid networks

managed by SONEMA

achieved an availability

rate of 99,98%

99,98%

For more information

Contact our Sales Team:

+377 93 15 93 15

sales@sonema.com

SONEMA

7, Avenue d’Ostende

98000 Monaco

www.sonema.com

AspartofourCSRinitiative,theSONEMAGroupiscommitted

to ongoing environmental, social and economic actions as

an integral part of the organisation and its relationships.

SONEMAhassigneduptotheUnitedNationsGlobalCompact.CSR