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A thriving third sector
Specialist Support to Build Resilience: Summary
With constant pressure on public funds, the landscape for the third sector is challenging. Charities, voluntary groups and social enterprises must be resilient in order to survive and thrive. The good news is that there are many organisations who provide support to help third sector organisations to build resilience, and much of this support is free or low-cost.
The Funding Centre was commissioned by The National Lottery Community Fund to create the first map of the third sector support landscape in Wales, and to inform the wider discussion about how best to support the sector in the future.
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A summary of our directory of specialist support is provided here. It should be viewed as a snapshot of a complex support environment, rather than an exhaustive list. The full report will be available from The National Lottery Community Fund later this year, and there are plans to publish the directory online.
Financial and Organisational Resilience
To some, “resilience” can mean merely coping with adversity. We’ve used The National Lottery Community Fund’s definition of resilience, which goes beyond this:
We want civil society organisations to have the confidence, capacity and capability to determine their own path and have the right resources to achieve their mission. But to effectively seize opportunities and meet challenges head on, they also need to be able to adapt and respond to the changing environment they work in.
This means that they will have a clear understanding of their purpose, an operating model that sustainably supports their activities, and the financial flexibility and resources to achieve their goals.
About the Directory
Our search parameters for the directory included a number of areas which are thought to have a bearing on a third sector organisation’s financial and organisational resilience:
Board Development Business Planning and Strategy
Compliance Digital Innovation
Evidence and Impact Finance
Fundraising and Funding Governance
HR Leadership, Mission and Vision
Legal Management
Volunteering
The directory includes providers from the public, private and third sector. For private sector providers, we excluded suppliers of bespoke professional services and consultancy, with the exception of standalone services available on a free basis.
Findings
The directory includes 88 providers offering support which can be accessed by the third sector in Wales to build resilience. There are the dedicated infrastructure bodies – WCVA , Wales Co-op Centre, and the 19 county voluntary councils – who are best placed to be the first port of call for an organisation seeking help. Beyond this there are providers offering a full programme of support covering a number of areas of need, and others who specialise.
One to one support with a diagnostic element emerged from the interviews as being particularly effective. Peer support was seen as highly valuable when done well, but has low uptake. It was also noted that charities need to be actively encouraged and supported to engage with more interactive types of support. We learned that
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a key challenge for support providers is charities’ lack of capacity to engage. This is particularly true for areas of need falling into the “important but not urgent” category.
Funding challenges are the most urgent problem that charities wish to address, but support providers sometimes feel these are symptomatic of other organisational needs such as problems with financial management, a lack of business planning, leadership and governance, mission drift and poor use of evidence and impact measurement.
We were encouraged to discover how much support is available to the sector and how wide-ranging it is. There are some differences in availability between urban and rural communities, but the vast majority of support is available throughout Wales to organisations of all sizes. There is surprisingly little duplication, with the exception of online toolkits. Even where there is crossover, the need and, to some extent, the demand for support appears to outstrip supply.
Looking to the future
All of the resilience support providers we spoke to welcomed the research and agreed that closer collaboration and coordination would benefit the sector. Organisations are keen to share evidence of good practice and positive impact, to discuss emerging and changing needs and to plan as to how to address future challenges.
Brexit may create uncertainty around some EU-funded programmes, but nearly all of the providers we spoke to are committed to continuing to offer their support. For programmes that are funded externally, there appear to be plans in place to secure funding for continuation.
Although charities on the whole seem to value the support they have received, it is unclear what the collective impact of this support activity is across Wales. More robust research is needed to assess the impact and effectiveness of the programmes and interventions underway. Some progress is being made – for example, an evaluation of PQASSO (now called Trusted Charity) will be published on 21 Mar 2019 – but evaluations have not been published for most of the work.
There is also scope for further research into mapping the specific offer of the county voluntary councils. Although the Third Sector Support Wales Network has a core offer, individual CVCs do vary in the size and capacity of their staff team, and this has a bearing on what regional variation there is in Wales.
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North WalesAssociation of Voluntary Organisations in Wrexham (AVOW) Cymdeithas Mudiadau Gwirfoddol Wrecsam www.avow.org
Community and Voluntary Support Conwy (CVSC) Cefnogaeth Gymunedol a Gwirfoddol Conwy www.cvsc.org.uk
Denbighshire Voluntary Services Council (DVSC) Creu Cymunedau Cryf trwy Weithredu Gwirfoddol (CGGSDd) www.dvsc.co.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence and impact
Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
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Mantell Gwynedd www.mantellgwynedd.com
Flintshire Local Voluntary Council (FLVC) Cyngor Gwirfoddol Lleol Sir Flintwww.flvc.org.uk
Medrwn Môn www.medrwnmon.org
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence and impact
Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
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Mid and West WalesCarmarthenshire Association of Voluntary Services (CAVS) Cymdeithas Gwasanaethau Gwirfoddol Sir Gâr (CGGSG) www.cavs.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence and impact
Fundraising and funding
Governance and board development
Volunteering
Ceredigion Association of Voluntary Organisations (CAVO) Cymdeithas Mudiadau Gwirfoddol Ceredigion www.cavo.org.uk
Neath Port Talbot Council for Voluntary Service (NPT CVS) Cyngor Castell-nedd Port Talbot ar gyfer Gwasanaethau Gwirfoddol www.nptcvs.wales
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
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Pembrokeshire Association of Voluntary Services (PAVS) Cymdeithas Gwasanaethau Gwirfoddol Sir Benfro www.pavs.org.uk
Powys Association of Voluntary Organisations (PAVO) Cymdeithas Mudiadau Gwirfoddol Powys www.pavo.org.uk
Swansea Council for Voluntary Service (SCVS) Cyngor Gwasanaeth Gwirfoddol Abertawe www.scvs.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
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South East WalesBridgend Association of Voluntary Organisations (BAVO) Cymdeithas Mudiadau Gwirfoddol Sir Penybont www.bavo.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
Cardiff Third Sector Council (C3SC) Cyngor Trydydd Sector Caerdydd www.c3sc.org.uk
Glamorgan Voluntary Services (GVS) Gwasanaethau Gwirfoddol Morgannwg www.gvs.wales
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
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Gwent Association of Voluntary Organisations (GAVO) Cymdeithas Mudiadau Gwirfoddol Gwent www.gavo.org.uk
Torfaen Voluntary AllianceCynghrair Gwirfoddol Torfaenwww.tvawales.org.uk
Interlink Rhondda Cynon Taf www.interlinkrct.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence and impact
Fundraising and funding
Governance and board development
Volunteering
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Wales-wideArts & Business Cymru Celfyddydau & Busnes Cymru www.aandbcymru.org.uk
Voluntary Action Merthyr TydfilGweithredu Gwirfoddol Merthyr Tudful www.vamt.net
Business Wales Busnes Cymru www.businesswales.gov.wales
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence and impact
Fundraising and funding
Governance and board development
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Marketing and communication
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Fundraising and funding
Governance and board development
Marketing and communication
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Online Resource Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Fundraising and funding
Online Resource Governance and board development
1 to 1 support Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Digital Innovation
Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
Club Solutions (Sport Wales) Atebion Clwb (Chwaraeon Cymru) www.clubsolutions.wales
Development Trusts Association Wales Cymdeithas Ymddiriedolaethau Datblygu Cymru www.dtawales.org.uk
Ethnic Minorities and Youth Support Team Wales Tîm Cymorth Lleiafrifoedd Ethnig a Ieuenctid Cymru www.eyst.org.uk
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Social Business Wales Busnes Cymdeithasol Cymru www.businesswales.gov.wales/socialbusinesswales
Social Firms Wales Cwmnïau Cymdeithasol Cymru www.socialfirmswales.co.uk
Social Investment Cymru Buddsoddiad Cymdeithasol Cymru www.wcva.org.uk/funding/social-investment-cymru
Social Value Wales Gwerth Cymdeithasol Cymru socialvaluewales.co.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
Marketing and communication
1 to 1 support Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Governance and board development
Marketing and communication
Resilience grants / loans Fundraising and funding
Online Resource Evidence & Impact
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Volunteering WalesGwirfoddoli Cymru www.volunteering-wales.net
Resilience grants / loans Compliance, legal, HR, finance
Training and networking Volunteering
Online Resource
Wales Co-operative Centre Canolfan Cydweithredol Cymru www.wales.coop
Wales Council for Voluntary Action (WCVA) Cyngor Gweithredu Gwirfoddol Cymru www.wcva.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Digital Innovation
Fundraising and funding
Governance and board development
Marketing and communication
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Training and networking Digital Innovation
Online Resource Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
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Welsh Sports Association Cymdeithas Chwaraeon Cymru www.wsa.wales
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Governance and board development
Volunteering
England, Wales and beyond ACEVO www.acevo.org.uk
Arts Marketing Association (AMA) www.a-m-a.co.uk
Association of Chairs www.associationofchairs.org.uk
1 to 1 support Marketing and communication
Training and networking
Online Resource
Training and networking Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Governance and board development
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Governance and board development
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Association of Independent Museums (AiM ) www.aim-museums.co.uk
BOND The International Development Network www.bond.org.uk
Centre for Charity Effectiveness at Cass Business School www.cass.city.ac.uk/cce
Centre for the Acceleration of Social Technology (CAST) www.wearecast.org.uk
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Training and networking Evidence & Impact
Online Resource Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence & Impact
Fundraising and funding
Marketing and communication
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Fundraising and funding
Governance and board development
1 to 1 support Digital Innovation
Training and networking
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Charities Evaluation Service (NCVO) www.ncvo.org.uk
Charity Commission Comisiwn Elusennau www.charitycommission.gov.uk
Charity Governance Code Cod Llywodraethu i Elusennau www.charitygovernancecode.org
CharityJob www.charityjob.co.uk
1 to 1 support Evidence & Impact
Training and networking
Online Resource Governance and board development
Online Resource Governance and board development
Online Resource Volunteering
Charity Finance Group (CFG) www.cfg.org.uk
Chartered Institute of Marketing (CIM) www.cim.co.uk
1 to 1 support Compliance, legal, HR, finance
Training and networking
Online Resource
1 to 1 support Digital Innovation
Training and networking Marketing and communication
Online Resource
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Clore Social Leadership www.cloresocialleadership.org.uk
Training and networking Business planning, strategy, leadership and management
Online Resource
Chartered Institute of Personnel & Development (CIPD) www.cipd.co.uk
Coalition For Efficiency www.cfefficiency.org.uk
1 to 1 support Compliance, legal, HR, finance
Training and networking
Online Resource
1 to 1 support Evidence & Impact
Online Resource
The Coalfields Regeneration Trust www.coalfields-regen.org.uk
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Evidence & Impact
Training and networking Fundraising and funding
Governance and board development
Cranfield Trust www.cranfieldtrust.org
1 to 1 support Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Evidence & Impact
Governance and board development
Marketing and communication
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CriSeren Foundation www.criserenfoundation.co
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Fundraising and funding
Governance and board development
Digital Social Innovation (DS4EU) www.digitalsocial.eu
Training and networking Digital Innovation
Online Resource Fundraising and funding
Directory of Social Change www.dsc.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
Do-it www.do-it.org
Ella Forums www.ella-foundation.org
Online Resource Volunteering
Training and networking Business planning, strategy, leadership and management
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Ethical Property Foundation www.ethicalproperty.org.uk
1 to 1 support Compliance, legal, HR, finance
Online Resource
Groundbreakers www.charitygroundbreakers.org.uk
Training and networking Business planning, strategy, leadership and management
The Fore www.thefore.org
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Training and networking Fundraising and funding
The FSI www.thefsi.org
Hospice UK www.hospiceuk.org
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Training and networking Evidence & Impact
Online Resource Fundraising and funding
Governance and board development
Marketing and communication
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ICSA The Governance Institute www.icsa.org.uk
Institute of Digital & Direct Marketing www.theidm.com
Training and networking Governance and board development
Online Resource
Training and networking Marketing and communication
Online Resource
Impactasaurus impactasaurus.org
Online Resource Evidence & Impact
Inspiring Impact www.inspiringimpact.org
Institute of Fundraising www.institute-of-fundraising.org.uk
Institute of Chartered Accountants in England and Wales www.icaew.com
1 to 1 support Evidence & Impact
Training and networking
Online Resource
1 to 1 support Fundraising and funding
Training and networking
Online Resource
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource
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LawWorks www.lawworks.org.uk
1 to 1 support Compliance, legal, HR, finance
Online Resource
iProbono www.i-probono.com
The Kilfinan Group www.kilfinangroup.org
1 to 1 support Compliance, legal, HR, finance
1 to 1 support Business planning, strategy, leadership and management
Localgiving www.localgiving.org
1 to 1 support Digital Innovation
Training and networking Fundraising and funding
Online Resource
Lloyds Bank Foundation - Enhance www.lloydsbankfoundation.org.uk
1 to 1 support Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Digital Innovation
Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
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Media Trust www.mediatrust.org
1 to 1 support Marketing and communication
Training and networking
Online Resource
NCVO www.ncvo.org.uk
New Philanthropy Capital www.thinknpc.org
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Digital Innovation
Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Training and networking Digital Innovation
Online Resource Evidence & Impact
Fundraising and funding
Governance and board development
NESTA www.nesta.org.uk
Online Resource Digital Innovation
Evidence & Impact
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Probono Economics www.probonoeconomics.com
1 to 1 support Evidence & Impact
Training and networking
Online Resource
1 to 1 support Business planning, strategy, leadership and management
Training and networking
Online Resource
Pilotlight www.pilotlight.org.uk
1 to 1 support Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Project Oracle Children Children & Youth Evidence Hub www.project-oracle.com
PwC Social Entrepreneurs Club www.pwc.co.uk/social-enterprise
Training and networking Evidence & Impact
Online Resource
Open University - Centre for Voluntary Sector Leadership www.open.ac.uk/cvsl
Online Resource Business planning, strategy, leadership and management
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Reach Volunteering www.reachvolunteering.org.uk
Social Value UK www.socialvalueuk.org
Smarter Not Harder www.snh.training/charities
Online Resource Volunteering
Online Resource Evidence & Impact
Training and networking Business planning, strategy, leadership and management
Small Charities Coalition www.smallcharities.org.uk
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Digital Innovation
Fundraising and funding
Governance and board development
Social Replication Toolkit www.toolkit.springimpact.org
Online Resource Business planning, strategy, leadership and management
Evidence & Impact
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Tech Trust www.marketplace.tech-trust.org
Online Resource Digital Innovation
TPP Recruitment www.tpp.co.uk
1 to 1 support Governance and board development
Online Resource Volunteering
Sported Foundation www.sported.org.uk
Trusted Charity www.ncvo.org.uk/trustedcharity
1 to 1 support Business planning, strategy, leadership and management
Training and networking Compliance, legal, HR, finance
Online Resource Digital Innovation
Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
1 to 1 support Business planning, strategy, leadership and management
Online Resource Compliance, legal, HR, finance
Fundraising and funding
Governance and board development
Marketing and communication
Volunteering
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TrustLaw www.trust.org/trustlaw
1 to 1 support Compliance, legal, HR, finance
UnLtd www.unltd.org.uk
Weston Charity Awards www.westoncharityawards.org
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Training and networking Evidence & Impact
Online Resource Fundraising and funding
Governance and board development
Marketing and communication
Resilience grants / loans Business planning, strategy, leadership and management
1 to 1 support Compliance, legal, HR, finance
Training and networking Evidence & Impact
Fundraising and funding
Governance and board development
Marketing and communication
Worshipful Company of Management Consultants www.wcomc.org
1 to 1 support Business planning, strategy, leadership and management
Compliance, legal, HR, finance
Marketing and communication
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For more information call Advice line – 0345 4 10 20 30 or visit tnlcommunityfund.org.uk