a telework guide - prince william county, virginia
TRANSCRIPT
A Telework Guide Accessing County IT Remotely
Version 1.2 03.18.2020
DOIT TELEWORK ACCESS GUIDE
This guide provides County employees with help, links, and instructions to help you find and use technology resources from the field, and to help you work remotely.
Table of Contents
Overview of Available Tools………………. Page 1
How To Use the Tools………………………... Page 2
Access to Internal Applications…………. Page 3
Frequently Asked Questions……………... Page 4
i
DoIT Customer Service Team is Here To Help 24/7
Email [email protected]
Call Us(703) 792 - 7447
Be Prepared To TeleworkPWC is Cloud Ready, Cloud Safe
Select From These Telework Options, From Whichever Device You Are Using
Having difficulty getting connected? We are here to help.
• Email: [email protected]• or call (703) 792 - 7447
O365 Applications VPN Software
NetMotion AnyConnect
Collaboration Software
Skype WebExMail Office Apps OneDrive
Email & Productivity
What Can I Do?
Access your work email and OneDrive files from home
What is required?Internet Access
How Do I Access It?
Go to Office 365 ( www.Office.com )
Login using your County email address and password
If I Have:
County-Issued Device
Personal Device
Real-Time Collaboration
What Can I Do?
Access audio and video meeting apps
What is required?Internet Access
How Do I Access It?Small Groups: Skype (using Office 365)Larger Groups: Webex (pwc-doit.webex.com)
If I Have:
County-Issued Device
Personal Device
Internal Applications
What Can I Do?
Access to internal Speed Dial Apps(e.g. PWConnects & ASCEND, StarGarden, EnerGov, AssetWorks, InforEAM, Intelli-Site, etc.)
What is required?Internet Access + VPN Software
How Do I Access It?Use VPN to connect to PWC network; Launch PWConnects as usual
If I Have:
County-Issued Device
Personal Device
1
Using Our ToolsFor Telework
From a County-Issued Device:For Email & O365 Apps access, use your Outlook Client [ ] orconnect to email and apps from a web browser: Office365
On this page you will find specific instructions for using technology remotely. Clickable Links are also provided to assist you.
On the next page you will find a list of apps requiring VPN access (Virtual Private Network) software from your work PC.
Internal Applications
Email & Productivity
Real-Time Collaboration
From a Personal Device:1. Connect to the Internet2. Browse to: Office365 3. Enter your County email address andyour County email password
You now have access to your email, office apps, and OneDrive from anywhere
From a County-Issued Device:1. Connect to the Internet (Internet access
is required)2. Open Skype [ ] and connect with
colleagues online, or3. Go to https://pwc-doit.webex.com enter County email address and password, and use Webex to schedule audio and video meetings
From a Personal Device:1. Follow Steps 1-3 above2. Open Skype [ ] and connect with colleagues online, or3. Go to https://pwc-doit.webex.com enter County email address and password, and use Webex to schedule audio and video meetings
You can now initiate group chats, or conference calls from any internet connection
From a County-Issued Device:1. Connect to the Internet2. Enable your VPN software (for help,
please review special VPN instructions)3. Access Internal Applications directly
from browser, or through PWConnects
Can’t be accessed from Personal Device
Internal Applications require VPN access.
NetMotion AnyConnect
One of these VPN applications is installed on your Laptop computer:
What is a VPN?VPN stands for virtual private network. It allows devices to access the County network privately and securely.
Guidance for VPN:1. Locate your VPN software by
typing “Mobility Client” or “AnyConnect” in the search bar at the bottom left of your Windows desktop.
2. Then, Launch the app and follow the instructions displayed on the screen.
2
Access to Internal Applications
Some applications may only be accessed remotely using VPN software.1. Connect to PWC’s Internal Network using your VPN software.
2. Use the links below to access internal applications. Or, use your usual bookmarks for internal apps.
Application Link Application Link Application Link
Ascend Go InforEAM (Fleet) Go Ultimus Go
PWConnects Go InforEAM (B&G) Go EnerGov Go
Parks & Rec Go InforEAM (ADC) Go Struxureware Go
HRIS & Payroll (SG) Go Enterprise Reports Go Documentum Go
AssetWorks Go Valerus Go
3
VPN is not Required for Access to PWC University. Access PWCU from any internet browser, on any device. Review these instructions for more information about signing in and using PWCU. PWC
University
Go
Frequently Asked Questions (FAQs)
4
Q1 – What should I do to prepare for telework?Before working from home, use this checklist to make sure you are ready.• Internet is available at your remote location.• Review the list of applications on Pg. 3 to see if VPN access is needed.• Test access from your remote location using links in this file.
Q2 – How do I get more detailed information about using these tools?
Q3 – Will the VPN impact my home WiFi settings?No. The VPN client works with your home WiFi but does not modify it in any way.
Q4 – How do I determine when to use my VPN software?On Page 3 (the previous page) there is a list of internal applications. To use these, you need to connect to our internal network. To connect to our internal network, you must use your VPN software.
Keep in mind:• Whenever in public or using public Wifi (at a coffee shop), TURN ON your VPN to protect you from cyberattack.• For your browsing privacy at HOME: Connect to VPN only when you need to access internal applications. When done
with an internal application, simply log off the VPN or close your VPN application using the instructions below.
Q5 – How do I access PWC University from home?You can access PWCU from any device, anywhere by following the instructions outlined in this Guide.
AnyConnect VPN: Instructions Skype: Instructions Webex: Instructions
NetMotion VPN: Instructions O365 Tools: Instructions
Cisco AnyConnect VPN QUICK START GUIDE for Windows Users
The Cisco AnyConnect VPN does not start automatically upon login.
Use the Windows Start Menu to start the client.
From the drop-down, select “Prince William County” and press the Connectbutton.
Start The Cisco AnyConnect VPN Client Manually1
Select Prince William County And Click Connect2
What is a VPN?A VPN (Virtual Private Network) connects your PC securely over the Internet to the PWC County Enterprise Network, providing you with secure access to all the same resources that you have when you are in one of our County buildings.
Select “0-PWC-Teleworker”
Enter your Email address and password, then click the OK button.
Select “0-PWC Teleworker”, Login Details, Click OK3
When you are finished using the VPN to access internal applications or resources, you can disconnect using the client interface or simply logoff or shutdown your PC. See the steps below.
From the icons in the windows taskbar, bring up the active applications icons. Select the “AnyConnect” icon to bring up the application.
Click the “Disconnect” button to terminate the VPN session.
When you see the “Connect” button, it means that you are no longer connected to the internal PWC network.
Successful8
Select Disconnect7
Bring Up the AnyConnect VPN Client Interface6
Shutdown the VPN Connection5
Successful Connection
When you see the “Connected” message, you are connected to the PWC internal network.
4
5
To verify you are connected, open your system tray as shown, which is located in the lower right side of your desktop task bar.
Once your system tray has been accessed, look for the NetMotion app, and ensure the light is green.
Green means that you are connected to our internal network.
NetMotion VPN Troubleshooting Guide for Windows Users
Check Network Connectivity?Turn off my VPN while at home?
If you see this message on screen, it indicates that your computer is not connected to the internet and not connected to the County network.
This is also a way to turn off your VPN when you do not need to access internal county resources.
Please ensure your machine is connected and click on the Keep Trying button.
!
NetMotion VPNQUICK START GUIDE for Windows Users
What is a VPN?A VPN (Virtual Private Network) connects your PC securely over the Internet to the PWC County Enterprise Network, providing you with secure access to all the same resources that you have when you are in one of our County buildings.
NetMotion Will Connect Automatically1
Check To See if the NetMotion Icon is Green2
6
Cisco WebexQUICK START GUIDE for Windows Users
7
Navigate to Our Webex Site1Visit our Webex site - https://pwc-doit.webex.com. Click “sign in” at top right
Cisco WebexQUICK START GUIDE for Windows Users
8
Sign-In Using County Email2
Enter your County email address and password information.
Cisco WebexQUICK START GUIDE for Windows Users
9
Begin Using Your Personal Room3You can now start a meeting and explore options in your personal room.
Cisco WebexQUICK START GUIDE for Windows Users
For an additional Webex Instructions, Click these links:
Webex Tutorial (3 Minutes)
From your Web Broswer
Adjust Your Video and Audio Settings4You may choose to use video and audio features built into WebEx or you can disable them using these instructions.
After you join a meeting or call in WebEx Teams, you can turn off your video if you don’t want to show it. You will still see video from other people in WebEx Teams who have theirs turned on, but they won’t see you.
Want to Disable Video?
CLICK THIS ICON TO DISABLE VIDEO. Red means disabled.
Note: When this button is red your Video camera is disabled.
Want to Disable Microphone?
After you join a meeting or call in WebEx Teams, you can choose to join the audio portion of the call through WebEx or you can disable your computer microphone and use the dial-in information instead.
CLICK THIS ICON TO CHOOSE YOUR AUDIO SETTINGS
Audio Connection
When your button is Red, Audio is disabled.
Connect to audio
Use computer for audio
Call me
Call in
10
13
PWC UniversityQUICK START GUIDE
Navigate to PWC University1Click PWC University in the Speed Dial area of the PWC Connects desktop. If accessing from a non-county computer, use the following link for access. https://pwcu.skillport.com
PWC University will open and prompt you for your User ID password.
Enter your User ID (Employee ID#) - Employee Number can be found in the upper right-hand corner of your paystub.
Enter your Password. If this is your first time using PWC University your password is Welcome1
Click Login to SkillPort.
Enter Your User ID & Password2
The Prince William County University main screen will appear.
Click the Search Content tab. Enter the name of the training you want to complete and click the magnifying glass to search.
Search Available Training3
This will take you to the search results page.
14
PWC UniversityQUICK START GUIDE
View List of Courses4From the search results page, click on Courses for a list of the online courses available for your search result.
When you find the correct course, click on LAUNCH
You may get a prompt at the bottom of the screen after clicking launch to allow the pop-up one or options for this site.
Launch a Course5
Click options for site and Always Allow.
15
PWC UniversityQUICK START GUIDE
Start the Course6 View Transcript7
A pop-up should appear now. Click Start Course to begin your selected training
Click either the blue play button at the center of the screen or the small one at the bottom of the screen to start the training.
To print/save you certificate of completion. Return to the homepage for PWC University and click on Learning Transcript.
16
PWC UniversityQUICK START GUIDE
Print Certificate of Completion9This page shows you the status of all started courses. Find the class you want the certificate for from this list.
Click the Actions button next to the course you want the certificate for and select View Certificate. Certificates will only show for fully completed courses.
When the certificate opens, select the Print function from the top right.
View Certificate of Completion8
Print as normal, or to save to your computer select Print to PDF in the print options.