a solution architects fairytale with sap mobility
DESCRIPTION
Say you want to mobilize service management functionality to field service engineers - how hard can that be? But: - what if SAP continuously changes its mind - what if the engineers already built their own solution - what if you have outdated SAP systems - ... A fairytale of a solution architect that tries to bring relief to field service engineers. What solution is being realized, how did he get so far and now what.TRANSCRIPT
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An architects fairy tale on how to bring relief to Field Service Engineers sitMAN, September 14, 2013
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Prelude
what is Twan doing here?
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Field Service Engineer Cast
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Solu?on Architect Cast
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The Company Cast
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Once upon a time ...
chapter 1
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Engineers Working space Cleanroom with highly complex machines
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Highly educated employees Pioneers in bringing innova8ve products to customers
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Business provides IT solu?ons In stead of talking about requirements
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Current IT landscape
• SAP ECC 6 • SAP CRM 4
• No mobility
Tradi8onal IT versus innova8ve business
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Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC CRM (MyQ)
Mobile plaSorm
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
laptop
TW app
Anywhere
EPS
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Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC CRM (MyQ)
Mobile platform
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
Bring the func?onality to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
laptop
TW app
Anywhere
EPS
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Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC MyQ
Mobile plaSorm
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
Bring the func?onality to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab 2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required
2
laptop
TW app
Anywhere
EPS
Currently only via FTP
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Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC MyQ
Mobile plaSorm
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
Bring the func?onality to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab 2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required 3. To prevent database replica?ons, a synchroniza?on and
filtering mechanism needs to be in place
Currently only via FTP
2
Filter info to machine/FSE
3
laptop
TW app
Anywhere
EPS
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The Challenge
• Common Of The Shelf • Back to standard SAP • Reuse exis?ng func?onality
• Flexible but stable architecture • Working on and offline
Guidelines, star8ng points
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Sketching ... chapter 2
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Layered solu?on architecture Separate applica8on, integra8on and presenta8on logic
Flexibility
Stability
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Custom web applica?on server
ECC CRM
TW web applica?on
laptop
Web applica?on server
SAP Gateway
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Custom web applica?on server with Tibco
ECC CRM
TW web applica?on
laptop
Web applica?on server
Tibco
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Hybrid Web Container with SMP
ECC CRM
TW app
SAP Gateway
laptop
SAP Mobile PlaSorm
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Disconnected na?ve app with SMP
ECC CRM
SAP Gateway
laptop
SAP Mobile PlaSorm
TW app TW app
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Intermezzo
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SMP
Syclo
???
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Meanwhile … Design the user experience
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Almost there? chapter 3
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ECC CRM
laptop
SAP Mobile PlaSorm
Agentry Add on
Container
Time Wri?ng applica?on
Container
Time Wri?ng applica?on
Selected solu?on direc?on Meta Data Driven Approach
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Time Wri?ng applica?on User Experience design
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Current Agentry UI features Time for another intermezzo?
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Not so happy L Preview on new release WPF
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And now ... chapter 4
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Puzzled … “The next major release” ??? Teaming with SAP, Mee8ng requirements, Co-‐development
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Maintenance Manager Entry point for Field Service Engineers
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Maintenance Manager Integra8on of SAP and non SAP func8onality
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A look into the future Unclear … what will SMP3.0 with OpenUI bring?
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SAP Mobile PlaSorm 3.0 Planned capabili8es
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Epilogue
what was Twan doing here?
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Key takeaways
• Involve end users • Involve SAP • Involve all stakeholders
• and … listen • and discuss business requests to really, really understand
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Some insights Love to hear your thoughts and ideas
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Welcome to sitNL – November 23rd
#sitNL November 23rd
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Contact informa?on
• Ciber – Principal Technology Officer SAP – Scrum master / coach SAP projects (2009) – SAP NetWeaver solu?on architect (2007)
• SAP related – SAP project experience since 1995 – SAP Mentor – Blogger on scn.sap.com
• Web – www.twanvandenbroek.nl – nl.linkedin.com/in/tbroek – twiler.com/tbroek
Thank you!
Twan van den Broek
m: +31 6 29 735 952
t: +31 40 232 90 90
f: +31 40 232 90 91
www.twanvandenbroek.nl
@tbroekCiber Nederland BV
Meerkollaan 15Postbus 843
5600 AV Eindhoven
www.ciber.nl