a simple guide to understanding iso standards
DESCRIPTION
http://qualitymanagementsystem.com/what-is-iso/a-simple-guide-to-understanding-iso-standards/ISO standards are really a Quality Management System with very specific rules on documentation and record-keeping. ISO is not a replacement for Total Quality Management. In fact, they can co-exist quite peacefully, since ISO is focused on consistency and record-keeping, while TQM is focused on employee involvement and product improvement. Both claim to be customer satisfaction and continuous-improvement oriented, but Total Quality Management is really the better forum for this. In fact, it is the goal of the TQM process. ISO requires that the same things be done the same way all the time, and it is hard to squeeze customer satisfaction out of that process.TRANSCRIPT
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International Organization for Standardization International Organization for Standardization Guidelines on how to document the
processes in specific industriesprocesses in specific industries The goal:
Consistency◦ Consistency◦ Set of complete, easy to follow instructions
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ISO standards are really a Quality ISO standards are really a Quality Management System
With specific rules on documentation and With specific rules on documentation and record-keeping
Is not a replacement for Is not a replacement for Total Quality Management (TQM)(TQM)
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They can co-exist They can co-exist ISO focuses on consistency and record-
keepingkeeping TQM focuses on employee involvement &
product improvementproduct improvement
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ISO is methodical and rigorous ISO is methodical and rigorous Break production process down into key steps
Each process is then analyzed Each process is then analyzed
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Measure each process to meet quality Measure each process to meet quality standard
Document the process to Standard Operating Document the process to Standard Operating Procedure
Performs audits Performs audits
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Review 21 elements for each key process Review 21 elements for each key process Detailed plan for applied elements
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Employee training Employee training Written standard operating procedures
Management buy in Management buy-in Tool calibrations and records
I l & l di i Internal & external auditing Document control Input material quality verification Plans for handling non-conforming product
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Ensure the production follow the procedure Ensure the production follow the procedure Ensure the product is consistent
Assures consistency not quality Assures consistency, not quality
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ISO is a rigorous method of ensuring QMS ISO is a rigorous method of ensuring QMS ISO certification proves quality control
Important for other businesses and Important for other businesses and customers
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