a program management approach to business continuity
TRANSCRIPT
![Page 1: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/1.jpg)
A Program Management Approach for BCMBryan Strawser
Principal Consultant & CEO, Bryghtpath LLC
![Page 2: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/2.jpg)
2
![Page 3: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/3.jpg)
Case Study: Fortune 500 Financial Services Firm
3
Program Team has grown organically over time
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
Vice PresidentEnterprise Resiliency
Sr. Manager, Business
Continuity
Sr. Manager, Business
Continuity
Sr. Manager, Business
ContinuityAnalyst
Sr. Manager, Incident
Management
Executive Assistant
Business LinesBusiness Impact
AnalysisDisruptions
![Page 4: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/4.jpg)
Case Study: Fortune 500 Manufacturing Firm
4
Global Hardgoods Manufacturer
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
Vice PresidentBusiness
Continuity
Director, Crisis Management
Director, EMEA Director, APAC Director,
AmericasAssistant VP,
India
Executive Assistant
Acquisitions, later regionally alignedAcquired
outsourcing firm
First internal growth
![Page 5: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/5.jpg)
Challenges with an Organic Growth Approach
• Growth of the team and program are often a result of circumstances rather than strategy
• Individuals and teams forced to work on both strategic growth of the program through projects and the team’s ongoing lifecycle
5
Isn’t this the way things should be?
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 6: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/6.jpg)
6
![Page 7: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/7.jpg)
7
![Page 8: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/8.jpg)
8
Program Management
![Page 9: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/9.jpg)
Program Management Lifecycle
9
Project Management Institute: The Standard for Program Management
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 10: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/10.jpg)
Program Management
• Ongoing set of projects that share a common program structure, aligned against a set of business strategies
• Common Program Structure– Governance– Communication– Benefits Delivery
10
Overview
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 11: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/11.jpg)
Program Management Lifecycle
11
Project Management Institute: The Standard for Program Management
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 12: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/12.jpg)
Project / Program Management Standards
• Project Management Institute– Project Management Book of Knowledge– Program Management Standard– Portfolio Management Standard
• ISO 21500: Guidance on Project Management
• PRINCE2• Agile/Scrum• IPMA Competence Baseline (ICB)
12
Standards to live by
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 13: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/13.jpg)
Professional Certifications
• Project Management Institute– Certified Associate in Project Management (CAPM)– Project Management Professional (PMP)– Program Management Professional (PgMP)– Portfolio Management Professional (PfMP)– Specialty Project Management Certifications (ex: PMI-ACP)
• PRINCE2– Foundation, Practitioner, Professional
• IPMA Certifications• Association for Project Management (APM)• Australian Institute of Project Management• ISO 21500 Certifications
– Implementer, Lead Implementer, Auditor, Lead Auditor
13
Project Management
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 14: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/14.jpg)
Case Study: Program Management
14
Minneapolis based Fortune 500 Services Company
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
• Business Strategy– Retain current clients while winning new business
• Program Goal– Multi-year development and roll-out of new business intelligence tool that provides analytics to
clients
• Program Components (Projects)– Infrastructure – environment & upgrades– Development of core offering– Data loading processes– Go to Market strategy– Operational handoff / onboarding
• Realized Value– Customer Satisfaction Score– Retained Business– New Business
GovernanceSteering Committee
Program Sponsor
Program TeamProgram Manager
Communications Leader“Troubleshooter”
![Page 15: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/15.jpg)
15
![Page 16: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/16.jpg)
Program Management / Business Continuity
• Governance Process– Steering Committee / Program Committee– Executive Sponsor / Program Sponsor
• Ongoing processes that could be projects– Ex: Business Impact Analysis (Annual / Bi-Annual)
• Communication that occurs at a program level
16
Commonalities
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 17: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/17.jpg)
A Program Management Approach
17
Business Continuity
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
BCM Program Leader
Program Management Operations
![Page 18: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/18.jpg)
Breaking Down BCM Program Management
• BCM Lifecycle• Typically: Managers or Analysts aligned against
business units• Typical tasks:– Business Impact Analysis– Plans– Training– Exercises
18
Operations Team
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 19: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/19.jpg)
Breaking Down BCM Program Management
• Owns all program management elements– “How do we grow / mature our strategy…”
• Ex:– Business Impact Analysis – 2016 Process– Application tiering for high availability project– ISO 22301 Maturity and Accrediation
19
Program Management Team
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 20: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/20.jpg)
Using Program Management in BCM
• What are the biggest challenges facing our program in the year to come?
• How do we mature our program beyond where we are today?
• What are the business strategies that we are expected to support?
• What risks at an enterprise level can we mitigate through a stronger BCM program?
20
Strategic Framing Questions
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 21: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/21.jpg)
21
![Page 22: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/22.jpg)
22
![Page 23: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/23.jpg)
23
Program Communication
![Page 24: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/24.jpg)
Communication at a Program Level
• Most BC programs are focused on reporting the news rather than telling a strategic story
• Program Dashboards– Core BC Metrics– Maturity– Strategic Alignment• Ex: Major Strategic Priority / Business Strategy• Ex: Alignment against 10-K risks
24
Telling your Story
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 25: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/25.jpg)
A Large BCM Program Structure
25
Fortune 500 Corporation using a Program Management Approach
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
VPBusiness Continuity
Director, Incident Management
Security Operations Center (24x7)
Incident Management Team
Director, Business Continuity
Management
BCM Managers & Analysts
Director, BCM Program Management
Office (PMO)
Project Managers
Metrics Analyst
Communications
Governance
Executive Assistant
![Page 26: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/26.jpg)
A Large BCM Program Structure
26
Fortune 500 Corporation using a Program Management Approach
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
• Annual Program Management Process– Defined strategy for maturity using a ISO 22301
Maturity Model– Year over year assessment of progress– Specific strategic projects aligned against maturing
the program and corporate strategies– Budgets allocated at a program level
• BCM Managers responsible for business facing operation (aligned against existing businesses)
![Page 27: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/27.jpg)
Flexibility through Program Management
27
Strong governance allows for a more flexible team
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
• Ongoing governance process allows for regular review of business value of specific efforts
• Governance at a program level allows for reallocation of resources in the PMO as needed– Ex: Acquisition
![Page 28: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/28.jpg)
28
![Page 29: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/29.jpg)
Contact Information
Contact Bryan:Bryan StrawserPrincipal Consultant & CEOPhone: +1-612-235-6435E-Mail: [email protected]: @bryanstrawser
Learn More:Website: www.bryghtpath.comTwitter: @bryghtpathFacebook: facebook.com/bryghtpathllc
29
Bryan Strawser - Bryghtpath LLC
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | [email protected]
![Page 30: A Program Management Approach to Business Continuity](https://reader035.vdocuments.mx/reader035/viewer/2022062515/55c351b8bb61eb57378b45f1/html5/thumbnails/30.jpg)
A Program Management Approach for BCMBryan Strawser, MBCP, MBCI, PMP, PgMP, PfMP, CEM, CPP, CISSP
Principal Consultant & CEO