A Process-Centric Approachto NGOSS

Tim Jacobs

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Agenda

• Introductions• The BT Wholesale environment• TCP project• Business issues• IT architecture for Wholesale• Approach to the project• Business benefits & deliverables• Futures

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Introduction

• Programme manager, BT Exact– Workflow Services Division– 6 years’ experience in BPM solutions

• TCP– Workflow consultant– Lead supplier– Project manager

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BT Wholesale

• Role & responsibilities– Provision of bandwidth to UK operators– Provision of bandwidth to other divisions of

BT: Global Services, Retail, …– In essence, BT’s engine room

• Business strategy– Standardization of systems’ strategy– Emphasis on eBusiness

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Network Design and Implementation (ND&I)

• Approximately 5,000 employees nationwide– Regionally based

• Significant 3rd Party involvement– External build agents– Network Build

• Job delivery via “Job Pack”

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ND&I: Business Issues

• Hugely complex business process– Even more than typical fixed-line operators

• Slow time to market• Cost• Inflexibility• eBusiness imperatives

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TCP: Objectives

• End the ‘Stovepipe’ approach to systems’ development

• Overcome the limitations of incremental development of systems

• Enable national standards for records• Provide systems capability for geographical

independence• Systems design to support radical organizational

change options

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TCP: Focus of Project

• Radical new approach– Process-led methodology

• Tracking & control– Process improvement

• Single virtual system– BEA Portal

• “information anywhere”– Seamless systems’ integration

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Pre-TCP

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Post-TCP

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TCP Architecture

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Architectural concerns

• ARIS selected to enable definition of processes from business perspective

• BEA selected for Portal and middleware components

• BUT …• The gap between the two was too wide:

– Needed complex process execution software to integrate process, people & technology

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Approach to TCP project

• Substantial diligence• References• Proof of Concept

– integration with ARIS– integration with BT Internal Systems– integration with CIMAGE– integration with Process Monitor– transactional integration with WebLogic

• “Proof of Process”

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Process Lifecycle

designing, analyzing and optimizing

measuring and evaluation

process-oriented implementation

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Integrating ARIS & Staffware

• ARIS models must conform to TIBCO protocols– Attribute mappings– Technical terms

• Needs rigorous change control

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Key Features of TIBCO Staffware Process Interchange Manager (SPIM)

• All standard TIBCO features definable• Black box steps• Process version validation

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Integrating ARIS & TIBCO

From this…

…to this

TIBCO StaffwareProcess Suite

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Stage 1 Converter Functionality

• Aris Process Model designed• SW Converter imports Process

Model into “Internal Model”• Internal Model them modified as

required• Initial SW Process Definition

created• SW Process Definition made

executable (add forms & data)

ARIS ProcessModel

SWConverter

Tool

SW ProcessDefinition

1

2

33

4

55

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Change Resolution Functionality

• ARIS (and SW) Process modified• SW Converter imports ARIS

Process Model into “Internal Model”

• SW Converter imports SWProcess Definition into “Internal Model”

• Conflicts on either side are then resolved (i.e. accept change / reject change)

• New SW Process Definition exported

• New Steps in SW Process Definition made executable

ARIS ProcessModel

SWConverter

Tool

SW ProcessDefinition

1

2

44

3

66

5

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Sample Portal TIBCO Worklist

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Sample TIBCO Portal Work Item

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Sample TIBCO Queue Summary

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Project strategy & roadmap

• TCP project must be completed by end 2004/2005

• Process automation using TIBCO Staffware Process Suite is key

• Pre-requisite for key sister programmes within BT

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TCP: Business Benefits

• Annual cost savings• Process standardization• Geographical independence• Multi-skilling• Improved time to market

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Summary

• TCP project crucial to BT Wholesale’s strategy

• TIBCO delivers complex process execution capability

• Major improvements in productivity & much tighter control of the process

• Delivers business agility & enhanced profitability

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Futures

• Single sign-on through Portal• Use of rules engine to simplify process• Major project management• Expansion of BPM use within BT?