a new window on the v ending world. t he v ending w orld – c ompany p rofiles riservato –...

A NEW WINDOW ON THE VENDING WORLD

THE VENDING WORLD – COMPANY PROFILES

RISERVATO – CONFIDENTIAL : Il presente documento è di proprietà della società elevend s.r.l.., che se ne riserva tutti i diritti 2

Business processes: Complex & Structured

•DG•Business Management•Marketing•Purchase Office•Administration•Stock•Technical Support•Maintenance

Software Management :

•Monitoring of sales•Stock Management•Customers•Staff•Administration

Controlling Center

Advanced Information technology tools, good process automation

Business processes: In place

•Management•Administration•Back Office•Stock•Technicians•Loaders

Software Management:

•Monitoring of sales•Stock Management•Customers & Administration

Good Information technology tools, some process automation

Controlling Center

Business processes: basic or none

•Company owner•Employee•Technician•Loader/s

Software Management:

•Customers•Administration

Manual administration of the technical department

None or basic Information technology tools (i.e. Excel…), no process automation

Large companies Middle-size companies Small-size companies

PRODUCT TARGET: SMALL-SIZE COMPANIES


VMC refilling is scheduled on empirical basis – loss of profit

VMC error detection and signaling is performed on-site by the customer – maintenance service delay, customer satisfaction may lower, loss of profit

Loaders paths are empirically determined – fixed and variable costs (fuel, vehicles, …) may significantly lower the earnings

Sales data are not collected, or are collected manually by the loaders – basic or none sales/products analysis

Table-top machines are generally not (or basically) tracked – no sales analysis

Lack of (or basic) information technology environment – operational company handling is empirical, error-prone, lack of management support tools can make company strategy short-termed, reducing growth perspectives

Small-size companies: key issues

TECHNOLOGY: WEB APPLICATIONS


EVA DTS Protocol

Alarms

Events

Statistics

M2M Platforms

Web Repository

Web Applications


The Web Solution for Vending Machines Management

RISERVATO – CONFIDENTIAL : Il presente documento è di proprietà della società elevend s.r.l.., che se ne riserva tutti i diritti

VLITE - KEY PRODUCT BENEFITS

6

VLite: Software as a Service

No start-up cost

Minimal system requirements – a Web browser

Cross-platform compatibility – PCs, Macs

Ease of product evaluation – demo user credentials

Simultaneous multi PC access allowed

Ubiquitous, highly-available, fast application access – Internet site

Immediate productivity – quick environment set-up

Secure system access, over a private data space

Data moves online

Enhanced data protection

Affordable solution price

Easy Management of VMC, Customers, Personel and Service Calls

Automatic software upgrades/updates

Complete alerting system – E-Mail and SMS alarms delivery

Predefined sales reports, with automatic e-mail delivery

New product features are automatically made available to users


KEY PRODUCT FEATURES

7

Registries

• Payment Systems• Vending Machines• Customers• Vending Points • Staff (Loaders,

Technicians)• Telemetry gateways• EVA-DTS Imports• EVA-DTS Events• Service Calls

Management

Relationships

• One or more Payment Systems per Vending Machine

• One or more Vending Points per Customer• One Loader and One Technician per Vending Point• Zero or One Open Service Call per Vending

Machine• Imported data are automatically converted to

Alarms or Statistical Reports


KEY PRODUCT FEATURES

8

Statistics• Reports on:• Cash• Sales• Cash collected• Alarms• Events• More to come…

• Search filters:• Date• By Customer• By Vending Point• By Vending

Machine

Integration

• Open integration of any further vending telemetry system

Management

• Automatic import of EVADTS data

• Automatic processing of telemetry-generated alarms

• Automatic synchronization with the telemetry gateways native registry

Management Telemetry


OTHER FEATURES

9

System• Well structured and protected database • Hardware redundancy• Possibility of backup services

EvaDts• Data import• Custom data format conversion and automatic import• Detailed representation of individual fields• Tracking of imports

Registries• Data management• Relational between the registries• Research services with complex filters


VLITE BASIC REGISTRIES

10

Management• Vending Machines• Payment Systems• Customers• Vending Points• Telemetry Gateways• Staff• Imports• Alarms• Service Calls

Query/search features• Auto-completion• Hardware Makers• Machine Models• Cross-references between

linked registries


STATISTICS/REPORTING

11

Reports• Cash• Sales• Alarms• Events• Vending Machine / Vending Point• Synthetic (summaries)• Analytical (detail by Vending Machine)• Self learning of the statistics resets• Growing set of freely-usable reports made

available by VLite platform evolution• Development and personalization of custom

reports on specific customer requests

Query/search features • For data aggregation• Time-based• For criteria more in keeping with filters set• Results interpolation for non-linear data• Tracking of individual fields• Tracking of individual imported data


STATUS CONTROL PANEL

12

Events & Alarms• Real Time status• Custom column sorting• Direct access to individual

Alarm entries for detailed description

• Screens detail on request

Service Calls• Real Time status• Custom column sorting• Direct access to individual

Service Call entries for detailed description


ALARMS AND NOTIFICATIONS

13

Alarms and Notifications

• Automatic generation by analysis on imported EVA-DTS data

• Lifecycle on each event (opening, lasting, closure)

• Automatic opening or update of a Service Call when a new alarm is received

• Query filtering over time period

• Query filtering by customer, vending point and vending machine detail

• View sorting by individual column


SERVICE CALLS

14

Management

•Automatic generation upon processing of events/alarms•Manual generation by direct data entry (i.e. upon a phone call from a customer)

•Automatic call assignment to the proper staff member (according to user configuration)

•Lifecycle on each service call (opening, renewal, partial closure, closure)

•Automatic closure of a service call when all its alarms close•Manual closure of a service call by direct data entry•Aggregation filters on query results

Service Calls Delivery

• Automatic E-Mail delivery to the configured staff member handling the source vending machine

• E-mail message on every service call lifecycle transaction (open, update, closure)

• E-Mail message details:• Reference date and time of the call• Customer name• Vending Point address• Alarmed vending Machine details• List of currently open alarms for the alarmed

vending machine• Service call closure may be notified by e-mail

reply


VLite Users

Internet

Web Browsers

Internet

E-Mail Service ReportE-Mail Service Call

VLite Server

SMS Service Call

Loader/TechnicianPhone/SmartPhone

EVADTS Audits

VLite Portal

Users E-Mail Accounts

Auto

m. P

DF/Ex

cel S

ales R

epor

ts

VLITE – STANDALONE USAGE

Customer

Printed Audits

Hand-written Audits

Key-based Audits

Customer Service Request

Web Browser

Service Calls

(Loader-retrieved)

(Loader-retrieved)


Client 1 Client 2

Internet

Vlite Portal Vlite Portal

Internet

Reports

Events

Telemetry modem

Internet

Service Report Service Calls

Internet

Telemetry modem

Telemetry modem

Configuration

VLITE - TELEMETRY

a new window on the v ending world. t he v ending w orld – c ompany p rofiles riservato –...

Documents

il presente documento

propriet della societ

vending points

process automation slide

machines customers

earnings sales data

loaders basic

open service