a new way to comfortably and accurately monitor, optimize and allocate your telecom costs gertrude...
TRANSCRIPT
A new way to
comfortably and accurately
monitor, optimize and allocate
your telecom costs
GERTRUDEGestion
Environnement
Réseau
Télécom Ressources
Utilisation
Dépenses
Evolution
Information
Actions
BenefitsData
Data
Data
FROM DATA TO BENEFITS
GERTRUDE - Solving your telecom-costs management challenge 2Version 72e
Who is Toni Lazazzera - Tmanco – GERTRUDE ?
Toni Lazazzera (see www.linkedin.com for full curiculum)
HES electronic engineer, postgraduate in IT & Telecom (EduSwiss)
1988-1999: 11 years at LOGITECH. Last 6 years as telecom manager (Europe then Global)
1999-2002: 4 years at INS as telecom consultant for large customers (see www.ins-group.ch)
Feb.2003: founded own company Tmanco
Tmanco – Telecom Management Competence (see www.tmanco.com)
Expertise in all areas of Telecom management
Special focus on cost management, contract negotiations and process optimization
Core value: independence from any service provider or product manufacturer
GERTRUDE (see also www.tmanco.com > GERTRUDE)
A new type of tools called TTCM (Total Telecom Cost Management)See also http://www.aberdeen.com (search for “TTCM”)
Gestion Environnement Réseau Télécom: Resources, Utilisation, Dépenses, Evolution(Management of Telecom Network Environment - Resources - Usage - Spending – Evolution)
Born in 1997 and continuously improved1997: initial version, developed for own needs as telecom manager, as part of a diploma-work
1999-2002: improvements and usage for large administrations
Since 2002: packaged and positioned by Tmanco as a solution for telecom cost management
Modules for various providers / services (fix telephony, mobile, leased lines, etc.)Family of modules expanded according to market trend and demands
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GERTRUDE - Solving your telecom-costs management challenge 4Version 72e
Other’s goal: manage spending to reduce costsG
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Your goal: optimize costs, automate cost allocation, ...?
Ensuring proper management of the telecom budget, means:
Pay only what we orderedCheck invoices against orders, check discounts/conditions against contracts
Order only what we use, and use only what we needCost-awareness and self judgment, delegate cost-supervision
Choose the most adequate technologies, services, providersProper mix of cost, quality, reliability, flexibility
Ensuring proper cost allocation, means:
Accounting through internal systems (eg: SAP) to the business-units, efficient and accurate process
What are your goals ? What are your priorities ?
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Other’s reality: new tool/philosophy to manage Telecom costsR
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Your reality: high number of invoices, loosing visibility, ...?
What is your reality ? What are your challenges or difficulties ?
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The GERTRUDE approach to addressing this challenge
Use the data available from providers
Electronic bill details, real costs charged
Advantages compared to conventional “Call accounting” systemsDoesn’t require hardware to collect CDR generated by the PBXs
Doesn’t require to maintain rate-tables (time-consuming, inaccurracies).
Includes all phone lines & extensions, in all locations, even if not going through a PBX.
Includes all phones: conventional, VoIP, mobiles.
Structure the data available from the client
Inventory of legitimate invoices, phone-lines, mobiles, leased-lines and other objects appearing on the provider’s invoices
Combine both provider’s and client’s data
Cross-link, structure the data, prepare for flexibility
Exploit OLAP functionalities to explore that data
OLAP = Online Analytical Processing (technology used by Business Intelligence tools such as Business Objects, Cognos, SAS, etc.)
Drill-down, slice, dice, dynamic, interactive, intuitive, fast
Enables discovery of often overlooked information, easy setup of custom reports
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GERTRUDE - Solving your telecom-costs management challenge 9Version 72e
GERTRUDE turns your data into information
More than just a tool: a process and activities assisted by a tool !The tool automates the integration of provider’s and client’s data,and enables extensive reporting
Preparing good data & interpreting reports are essential to getting quality and valuable information.
This is why Tmanco recommends to take GERTRUDE as a service and not just acquire it as a tool.
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GERTRUDE turns your data into information
More than a tool: a set of tools to manage the various activities
Maintain inventories of invoices,phone-lines,leased-lines,mobiles, etc.Simple and decentralized lists (Excel files, decentralized, maintained by different people)
Structured, user-friendly and common philosophy to allow automatic re-usability
Encompass your various providers & servicesA module for each provider/service, all with common approach and structure
Flexibility to add or adapt to your changing environment (new provider, different data)
Including original tools to prepare and follow-up your budget or projectsHelps reduce the administrative overhead and increased accuracy of common tasks
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GERTRUDE - Solving your telecom-costs management challenge 11Version 72e
GERTRUDE aims to satisfy various types of customers
For the IT/Telecom manager
Know the costs, how they are distributed among services, the trend
Identify areas for optimization
Help prepare and control budgets
For the Telecom engineer/technician
Help for dimensioning, identify anomalies
Motivation/justification for upgrades, networking, cancellations
For the finance controller or accounting
Verification of invoices, check if legitimate, errors
Finance analytics, cost per dept, business unit, location, etc.
Automate internal cost allocation, reduce processing cost and improve reliability
For the department managers, or the managers of the cost centers
Receive detailed report on cost being allocated (eg: cost per mobile, per month).
Enables people to play an active role in cost-controlling and reduction
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Next steps with Tmanco and GERTRUDE
Initial spot-analysis and analysis-report
Tmanco uses its expertise and GERTRUDE to perform an in-depthanalysis of one or more services of your choice (fix telephony, mobile, both, etc.).
You receive a report presenting key findings and recommendations for potential cost-optimizations, anomalies or other improvements.
This analysis, based on a sample set of months, brings you an enormous level of insight into your spending, with minimum budget and resources. The report brings you immediate benefits with straight and pragmatic recommendations. It helps you make informed decisions and gives you more power for negotiations with providers.
Further analysis and custom environment
After the spot-analysis, you also have a better understanding of what you can get from Tmanco+GERTRUDE and what type of service is best for your organization.
Repeat the analysis at regular intervals and/or with other services (eg: mobile)
Adopt the GERTRUDE approach to transform your internal processes for the management of your telecom costs, from inventories-management, invoice verification, cost-allocation, cost-optimization. Tmanco can help you define, implement and run such an environment, including the processes, tools, training and coaching.
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What the analysis-report will tell you
How much can we trust the data and therefore the resulting reports ?
What is included or missing on the electronic bill ? (invoices, lines,...)
Does the electronic version match the paper version ? Are the reports plausible ?
What is included or missing in the client’s data ?
What is the big picture ?
Where is the money going ? Cost, minutes, calls, lines, etc. per category ?
What is the trend ? Can we observe a correlation with known events ?
View specific information or in specific ways relevant to the client’s context.
Where could I reduce the costs and how much ?
Zoom into high cost positions or categories, keeping the client’s context in mind.
Review areas which usually present high cost with good optimization probability (e.g.: fix-to-mobile, high fix costs for line-rental, traffic to own destinations, etc.).
Evaluate potential savings. Recommendations for action plan.
Are there any anomalies – Technical or Financial ?
Look for common anomalies such as: very long calls (24h), calls to premium nb. or other blocked nb., high nb. of calls, lines apparently not used, possible abuse,etc.
Check invoiced costs, applied tariffs, discounts.
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GERTRUDE Sample report
Client’s data: list of extensions
Links the extension to Organization, Department, Service, etc.
Other lists include invoices, phone-lines, locations, ...
Output:Provider’s data (cost)combined with client’s data
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Sample output (Fix telephony)
Costs per various levels of detail
Per invoice, per phone-line, per site, per category (eg: fix-to-mobile),per extension, etc.
Validation of legitimate objects (invoices, phone-lines)
Indicates invoices or phone-lines appearing on the invoice but not present in client’s data or outside the validity period defined by the client (eg: line has been cancelled but still billed)
Cost per phone-extension
Net cost per extension, per cost-centerAll extensions, even those with “hidden number”, for all extensions even if no PABX or SOHOFor each extension: longest call, most expensive, nb. minutes, nb. calls
OnNet Traffic
Indicates cost and traffic between client’s locations as well as to the group of client’s mobile phonesSupport for decisions such as networking, VoIP, CMN, GSM Gateways.
Extract a list of calls
Date, time, calling extension, called number, duration, cost, etc.
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Questions, feedback and next project checkpoint
Questions
Need further information ? Details ? Demo ?
Feedback
Was this presentation helpful to you ?
Do you feel the team Tmanco+GERTRUDE can help you “Solve your telecom-cost management challenges” ?
Do you feel a “Spot-analysis + exec. summary” can have an acceptable ROI ?
Next steps
What would be your preferred way to move forward with Tmanco+GERTRUDE ?
Do you feel ready to move forward ? Now ? Later ? When ?
Next checkpoint
Date, objective, participants, action-items
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Thanks for your attention
This presentation can be viewed and downloaded from www.tmanco.com > GERTRUDE