A Look into Nonprofit Organizational Behavior

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A view of nonprofit organizational behavior including a business analysis of both Healing Haiti, a small nonprofit, and CaringBridge, a large nonprofit.

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<ul><li> 1. Clare Healy, Matt Stern, Bret Day, Brad Plombon 4/30/2014 BUSINESS ANALYSIS: HEALING HAITI </li></ul><p> 2. 4/30/2014 1 BUSINESS ANALYSIS: HEALING HAITI History and Background At the young age of 25, the founder of Healing Haiti Jeff Gacek, inherited his family business called Diversified Graphics. During Jeffs years of leadership at Diversified Graphics, he described himself as an extremely driven and hardworking individual. While building his success from a young age, Jeff found himself setting many goals for both himself and the business. Over time, he realized that reaching his goals would provide happiness, however, this happiness was only temporary. Chasing happiness (goals) only gives you temporary happiness while finding joy in something is eternal. Jeff and his wife donated to Haiti at the end of each year, but never would go on a mission trip. Finally, Jeff sold the family business in 2006 and could not come up with an excuse not to go to Haiti. Jeffs first time in Haiti was a life changing experience that led to the beginning of Healing Haiti. Healing Haitis mission is to empower and transform lives through Christ. Unlike other nonprofit organizations, Healing Haiti is classified as being a faith based nonprofit organization. Their faith is exhibited in their values: Spirit Empowered, Gospel Led, Holistic Approach, Generous Spirit, and Leading through Empowering. A description of each value and their accompanying Bible verses can be found in Appendix A. Healing Haiti Organizational Structure Unlike other nonprofit organizations, Healing Haitis organizational chart is quite different due to being classified as a faith based nonprofit. According to the founder Jeff Gacek, Healing Haitis actions come directly from God. While founding Healing Haiti there was no plan that was created, rather, each day Jeff wakes up and lets 3. 4/30/2014 2 God dictate where the organization goes. It is important to note that Jeff does not take credit for the work his organization does; he gives all credit to God. Discussion Questions 1) In what ways does this organization structure contribute to the service delivery? a) Be sure to discuss how faith affects Healing Haitis structure. 2) In what ways could this organization change their structure to be more effective? Organizational Services Healing Haiti believes to lead others well, we must help them to reach their potential. They are committed to continuously creating an environment that invites freedom for others to take initiative, make decisions, and exercise their strengths within their area of responsibility and within the identified boundaries of the ministry. Empowering people accept their responsibility for their empowerment, rather than blaming others for what they do not have is imperative. Healing Haiti is prepared to grow, change and be stretched. Financially, each year the organization receives about two million dollars in donations; come from other organizations, from individuals who donate, and from leading mission trips. According to Jeff, 96% of every dollar received actually goes into Haiti which means they have a very low overhead cost. Healing Haiti doesnt have an office, rather, Jeff conducts meetings at coffee shops which helps them keep administrative costs down to a bare minimum. Here are some quick facts about Healing Haiti before we begin our discussion Healing Haiti is a 100% volunteer, faith based, organization There are NO paid Americans that are a part of Healing Haiti Employs 125 Haitian guides There is a 70% return rate for volunteers Currently there are more than 4,500 volunteers In 2010 there were a total of 5 mission trips completed. In 2014, they expect to complete over 90 mission trips. Discussion 1) Based upon what you know so far, perform a SWOT Analysis of Healing Haiti. 4. 4/30/2014 3 Strengths Weaknesses Opportunities Threats Organizational Effectiveness Healing Haiti is committed to serving the poor and the vulnerable through our time, talents, and treasures. As Americans the least important to us unconsciously is our time, we are giving our time and energy to the people that need it the most, the children of Haiti. We give our talents to the Haitian people through their everyday needs. Using physical labor to get the Haitians a helping hand however possible, helping with filling water jugs at the water truck to patching up the homes of several in need. And lastly our treasures, not necessarily bringing money and giving a hand out to the people of Haiti but giving them a hand up and putting a smile on their faces through items and accessories; young Haitians love soccer, so soccer balls have been widely known as an item to bring. The service that Healing Haiti brings is to the Haitian people is to give a hand up rather than a hand out, We dont do to Haitians what they do for themselves. Discussion 1) Using what you know of traditional business structure, how do these nonprofits compare and which do you prefer? 2) Compare and contrast CaringBridge and Healing Haiti. Which structure is more effective? 5. 4/30/2014 4 Appendix A: Healing Haiti Values Spirit Empowered: Acts 1:8 - But you will receive power when the Holy Spirit comes on you; and you will be my witnesses in Jerusalem, and in all Judea and Samaria, and to the ends of the earth. John 14:26 - But the Advocate, the Holy Spirit, whom the Father will send in my name, will teach you all things and will remind you of everything I have said to you. Gospel Led: John 14:6 - Jesus answered, I am the way and the truth and the life. No one comes to the Father except through me. Acts 4:12 - Salvation is found in no one else, for there is no other name under heaven given to mankind by which we must be saved. Holistic Approach: Matthew 25:31-46 - 31 When the Son of Man comes in his glory, and all the angels with him, he will sit on his glorious throne.32 All the nations will be gathered before him, and he will separate the people one from another as a shepherd separates the sheep from the goats. 33 He will put the sheep on his right and the goats on his left. 34 Then the King will say to those on his right, Come, you who are blessed by my Father; take your inheritance, the kingdom prepared for you since the creation of the world. 35 For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in, 36 I needed clothes and you clothed me, I was sick and you looked after me, I was in prison and you came to visit me. 37 Then the righteous will answer him, Lord, when did we see you hungry and feed you, or thirsty and give you something to drink? 38 When did we see you a stranger and invite you in, or needing clothes and clothe you? 39 When did we see you sick or in prison and go to visit you? 40 The King will reply, Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me. 41 Then he will say to those on his left, Depart from me, you who are cursed, into the eternal fire prepared for the devil and his angels. 42 For I was hungry and you gave me nothing to eat, I was thirsty and you gave me nothing to drink, 43 I was a stranger and you did not invite me in, I needed clothes and you did not clothe me, I was sick and in prison and you did not look after me. 44 They also will answer, Lord, when did we see you hungry or thirsty or a stranger or needing clothes or sick or in prison, and did not help you? 45 He will reply, Truly I tell you, whatever you did not do for one of the least of these, you did not do for me. 46 Then they will go away to eternal punishment, but the righteous to eternal life. Generous Spirit: 1 Timothy 6:17 - Command those who are rich in this present world not to be arrogant nor to put their hope in wealth, which is so uncertain, but to put their hope in God, who richly provides us with everything for our enjoyment. 6. 4/30/2014 5 Luke 12:48 - But the one who does not know and does things deserving punishment will be beaten with few blows. From everyone who has been given much, much will be demanded; and from the one who has been entrusted with much, much more will be asked. Leading Through Empowering: Ephesians 4:12 - to equip his people for works of service, so that the body of Christ may be built up Appendix B: Healing Haiti Interview Transcript Interviewee: Jeffrey Gacek Interviewer(s): Brad Plombon &amp; Bret Day 1) What drew you to working in the non-profit sector? Took over family company at the age of 25 Spent most of his life chasing success; that was his primary goal Achieving his goals meant success; this got old after a while. Found an emptiness in chasing success after so many years Looked to God only when he needed help, when everything was going right, Jeff felt he didnt need God in his life. Finding joy is something that is eternal, happiness is temporary. 2) What skills and traits do you think have allowed you to thrive in a nonprofit setting? Healing Haiti does not do for the Haitians for what they cannot do themselves. Gods Three Blessings: (Americans value treasures the most, Haitians value time) o Time o Talent o Treasures 100% volunteer organizations - havent paid a penny to any Americans Website is just like selling products No vision, no five year plan, only followed Gods plan 3) What organizational features do you think sets nonprofits apart from traditional for profit business? Faith based organization: CEO receives no salary 7. 4/30/2014 6 Non-faith based organization: CEO receives salary and provide services like a for profit business. We need a customer who is going to buy this product. 4) What has made this nonprofit successful? Has anything hindered that success? Looking at failures - use the tools that God gives us Failures are not failures, sees them as closed doors and God opens another door. Healing Haiti would not be successful if it didn't have people from the secular for profit world bringing their experiences to us. World tell us that success should be the goal - Healing Haiti helps you find significance 96% of every dollar brought in makes it to Haiti. Appendix C: Bibliography Gacek, Jeffrey. Healing Haiti. Creative Adrenaline, n.d. Web. 9 Apr. 2014. . Gacek, Jeffrey. Personal Interview. 9 April 2014 8. Clare Healy, Matt Stern, Brad Plombon, Bret Day 4/30/2014 BUSINESS ANALYSIS: CARINGBRIDGE 9. 4/30/2014 1 BUSINESS ANALYSIS: CARINGBRIDGE History and Background In 1997, before the age of technology, Sona Mehring was struggling with a personal crisis. Two close family friends had a daughter, named Brighid (pronounced Bridge), who was born prematurely. As with any medical difficulty, one of the most challenging things was keeping friends and family up-to-date on Brighids condition. Mehring wrestled with the idea; how does one spread a message across the country without any travel and limiting time spent making phone calls? The answer that comes simply to us, came more slowly to Mehring: the internet. The night that Brighid was born, so was CaringBridge. The first site launched was a blog-style website that allowed Mehring and Brighids family to write posts detailing what happened that day, how Brighid was progressing and other relevant thoughts. Claiming to be the first social media, CaringBridge remained a forum for others to find information about Brighids condition and send messages of support and love to her family. Not long after the site was launched, Brighid passed away. Inspired by what Mehring accomplished for their family, Brighids grandmother paid Mehring a visit; she brought money and a proposition- figure out a way to help other families that are also struggling with the inability to communicate with their loved ones. This was where CaringBridge began and since then, out of their Eagan, Minnesota office, the website has grown into a support network of millions. In 2001, CaringBridge established a board of directors and the next year they achieved federal nonprofit status. In 2009 CaringBridge expanded their network to include a Spanish website, reaching millions more users. Last year in 2013, there were over 46 million visits to CaringBridge websites. A full timeline can be found in Appendix A. CaringBridge Organizational Structure 10. 4/30/2014 2 Discussion 1) In what ways does this organizations structure contribute to their service delivery? a) Be sure to discuss how technology affects CaringBridges business strategy. 2) In what ways could this organization change its structure to be more effective? ORGANIZATIONAL SERVICES Their mission, To amplify the love, hope and compassion in the world, making each health journey easier, is reflected in their business strategy. McLean Donnelly, former COO of CaringBridge remarked, Concern for people rather than profit creates better product. [A full transcript of this interview can be found in Appendix A] All of CaringBridges values (compassion, integrity, innovation, community, and balance) reflect their focus on people and their welfare. By focusing on the people they are delivering to, CaringBridge serves families of medical patients in several ways. On the most basic level, CaringBridge provides a platform for users to journal about their medical experiences. This service, the actual CaringBridge is a personalize-able website where friends and family can read a patients journal entry and sign the guestbook showing support. They also offer Support Planning services which enable friends and family to coordinate supporting tasks like bringing meals, taking care of animals, house sitting, etc. The third service CaringBridge provides is Amplifier Hub. This service allows volunteers to make connections with other volunteers to increase awareness and organizational support. This ability to connect with other volunteers perpetuates the vision of CaringBridge which is to amplify caring throughout the world. Discussion 1) Based upon what you know so far, perform a SWOT Analysis of CaringBridge. Strengths Weaknesses Opportunities Threats 11. 4/30/2014 3 Organizational Effectiveness CaringBridge has a governing board of 14 members, 67 full time employees, and over 1,200 volunteers. Because of the breadth of technology they have presence in all 50 states and over 220 countries worldwide. The people who work and volunteer for CaringBridge have a passion to help others. Donnelly stated that Nonprofits have a different idea of what success is; for example, CaringBridges idea of success is how can they better peoples lives and how many people can they help. They have had great success by this measure. Over 46 million people visited their site in 2012 alone. Since its inception 408,000 personal sites have been created, and over 500,000 people connect through the site every day. CaringBridge operates almost solely on donations; last year alone they received over 118,000 donations from families and individuals using their s...</p>