A little about Lotus Home Care

Home Care With Love

2

Home Care With Love

3

Lotus Home Care is a friendly and compassionate premium home care provider operating across Yorkshire and the Humber in Barnsley, Wakefield, Huddersfield, Leeds, Sheffield, Goole, Rotherham, York and Selby.

Our skilled team provide personalised care and assistance at home to the elderly. We individually tailor our services through care plans to cater for specific needs. We always aim to bring a unique, personalised and expert angle to the domiciliary care we provide our customers.

Our fundamental ethos is to provide Home Care With Love to our customers.

With our wide range of services, we provide our clients with:

Personalised care and assistance at home

Individually tailored care plans

A regular review of the services we provide

A truly adaptable approach to the delivery of care

4

Tailored To You

What We Provide

At Lotus Home Care, we recognise that being a carer is about more than just practical support.

Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’.

With nine offices based in Yorkshire and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.

5

CareTrack is the name of our market-leading software that tracks electronically and in real-time the delivery of care.

CareTrack offers peace of mind to family members, who are notified that a carer has arrived to provide care to their loved one.

CareTrack is a tracking portal where our carers notify our online portal that they have arrived at our clients’ home, making sure everyone is happy.

6

Why Choose Lotus Home Care?We treat each service user as an individual, working with families, GPs, hospitals and local authorities to tailor our services to suit their requirements.

If those needs should change, our plans are easily amended, ensuring a bespoke care package for all. Our aim is to make each person as comfortable and happy as possible in the comfort of their own home.

ServiceWe promise to treat your loved ones exactly as we would expect to be treated, giving them the time and care they deserve. A shoulder to cry on or someone to make a cup of tea, as well as all the other practicalities of life – each individual gets the dedication they require.

StaffOur team is experienced and highly qualified, making them the best people to look after your family on paper. But it takes something truly special to be a really great carer – every member of our staff has been picked for their compassionate and understanding nature.

7

CQCThe Care Quality Commission registration gives you peace of mind that your loved ones are in good hands. Their stringent guidelines and code of conduct ensures we always provide top quality service that we can be proud of.

TechnologyAt Lotus Home Care we invest heavily in state-of-the-art technology. From being a paperless organisation to using the latest tracking software for our carers. We know that some home care providers are quite old fashioned in how they use technology – but we are a breath of fresh air.

IndependenceOur job is to promote independence for our clients. We are here to help them keep their independence and carry on living the life that they are used to.

We are also an independent company. We aren’t a franchise, which a lot of home care providers are. This means we don’t have to answer to any one else – just ourselves.

8

A Range Of ServicesWe’re known for the quality of our care and pride ourselves on being a completely relationship-led care service.

Domiciliary Care

Palliative Care

Hospital To Home Care

Complex Care

Disability Care

Respite Care

Children Care

Companionship

9

Locations Across Yorkshire and the HumberOur ethos and outstanding delivery of care has made us a recommended provider with clients, local authorities and the NHS.

We want as many clients to experience the love we have got to give and as such we operate from several branches in Yorkshire and the Humber. We’re an independently owned company and our priority is and always will be client satisfaction. We will continue to grow organically without the pressure aggressive sales targets.

Selby selby@lotushomecare.co.uk 01757 322 321

Goole goole@lotushomecare.co.uk 01405 955 495

Leeds leeds@lotushomecare.co.uk 0113 493 1993

Sheffield sheffield@lotushomecare.co.uk 0114 303 6000

York york@lotushomecare.co.uk 01904 501 998

Barnsley barnsley@lotushomecare.co.uk 01226 611 116

Huddersfield huddersfield@lotushomecare.co.uk 01484 598 988

Rotherham rotherham@lotushomecare.co.uk 01709 242 777

Wakefield wakefield@lotushomecare.co.uk 01924 950 990

10

11

Recommended By Our ClientsDon’t just take our word for it – read what our clients have to say about their experience with us.

My Mum has always been independent and a stroke rendered her incapable of looking after herself. I have always been reluctant to get carers due to horror stories that you hear on the news. I was recommended Lotus Home Care who met me at the hospital and introduced themselves. Their professionalism and compassion won me over. Lotus advised that they would liaise with the discharge team and occupational therapists to ensure that my mum had the equipment she needed to live comfortably at home.

I just wanted to thank Lotus Home Care for taking wonderful personal care. They provide personal care with a gentle approach that makes my aging parents feel independent and in control.

Lotus Care Home Limited Head Office Headway Business Centre, Denby Dale Road, Wakefield, WF2 7AZ CRN: 09540376

hello@lotushomecare.co.uk lotushomecare.co.uk

Home Care With Love