a hotel that eliminates fees, more pet peeves, and the hope … · 2020-06-07 · in excess of the...

A Hotel That Eliminates Fees, More Pet Peeves, and the Hope Flight Foundation - The Travel Guys

http://www.travelguysradio.com/2014/08/31/2216/[9/2/2014 11:36:23 AM]

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A Hotel That Eliminates Fees, More Pet Peeves, and the HopeFlight FoundationBY THE TRAVEL GUYS · AUGUST 31, 2014

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A Hotel That Eliminates Fees, More Pet Peeves, and the Hope Flight Foundation - The Travel Guys

http://www.travelguysradio.com/2014/08/31/2216/[9/2/2014 11:36:23 AM]

We’ve talked a lot of the show about how hotels are copying the airlines and charging their guestsall kinds of creative fees to pump up profits. But we’ve found a hotel that’s doing the opposite. Theyeliminated resort fees of all kinds. The GM of the Whiteface Lodge at Lake Placid joins us to explainhow less can be more.

Mark has a list of the ten ways hotels annoy their guests. We bet some of your pet peeves are onthe list. There’s big run in Old Sacramento through Monday and we have details.

Finally, many times we think of travel as only being for business or pleasure. Sometimes it can savea life. The Hope Flight Foundation is making life easier for Northern California children and theirfamilies who need to care for them.. Hope Flight provides air transportation for sick kids. Weintroduce you to a company that is doing a lot of good in and around our community.

HighlightsWhiteface Lodge at Lake Placid10 Ways Hotels Annoy Their GuestsHope Flight FoundationMayor says ‘ridiculous’ parking signs must goMimicking the airlines, hotels get fee-happyCarlsbad Caverns National Park & the Albuquerque Balloon FiestaMythBusters debunks dilemma of how airlines board planes

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10 Delicious Daiquiris to Make Your Summer Complete | Fox News Magazine

http://magazine.foxnews.com/food-wellness/10-delicious-daiquiris-make-your-summer-complete[8/25/2014 10:17:02 AM]

T

10 Delicious Daiquiristo Make Your SummerCompleteBy FOX News Magazine, August 15, 2014

here’s one drink, overflowing withsmooth rum and sun-kissed citrus fruit,

which can instantly awaken every singletaste bud with its bold sweet-meets-tartflavor.

READ: The Ato Z ofForgottenCocktails

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(Mixologist Zachary Blair of Whiteface Lodge in Lake Placid,New York.)

Add all ingredients in a mixing glass. Add iceto mixing glass. Shake and strain intomartini glass. Garnish with a lime wheel.

MOUNTAINSIDE MANGO DAIQUIRIIngredients

2 oz. white rum1 oz. mango syrup2 oz. saffron, mango and cardamom juice.75 oz. lemon juice3 candied lime twists1 oz. strawberry liquor puree (1/2 oz.pureed strawberry and ½ oz. FragoliStrawberry Liqueur)

••••••



(Jade Bar at Sanctuary at Camelback Mountain in Arizona.)

Preparation

Blend all ingredients, except for thestrawberry liquor puree, with 10 oz. ice.Place strawberry puree in bottom of coupeglass. Pour mango mix into coupe forswirling effect.

LOLA'S DAIQUIRIIngredients

2 oz. fresh pineapple juice infused withground cinnamon1 oz. fresh orange juice ½ oz. simple syrup2 oz. Bacardi Rum1 charred pineapple slice

•

••••

Some hotels are ditching the much-maligned resort fees

http://www.breakingnewsdir.com/travel/some-hotels-are-ditching-the-much-maligned-resort-fees-h36944.html[8/25/2014 12:59:01 PM]

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Some hotels are ditching the much-maligned resortfeesBucuti & Tara Seashore Resorts, an adult-only luxury home on Aruba’s Eagle Seashore, saythat friends were obtaining fed up with resort charges.Bucuti & Tara Beach Resorts TheWhiteface Lodge, an all-suite luxury home in...

Bucuti & Tara Seashore Resorts, an adult-only luxury home on Aruba’s Eagle Seashore, saythat friends were obtaining fed up with resort charges.Bucuti & Tara Beach ResortsThe Whiteface Lodge, an all-suite luxury home in Lake Placid, New York, gave up vacation resort

fees.The Whiteface Lodge

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At any time considering that lodges started tacking on vacation resort service fees to place prices,

attendees have been kvetching on comment cards and in TripAdvisor opinions.

“Guests loathe, hate, dislike vacation resort fees,” states Barbara DeLollis, the Washington D.C.-

based mostly hospitality expert who established Vacation Update.

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Usually thought of the most insidious of resort fees, the resort cost is a necessary charge not involved

in the marketed prices that ostensibly addresses features these types of as your morning newspaper

or entry to the pool or health club.

But guest complaints can fall on deaf ears in an market where vacation resort expenses and

surcharges make up an at any time-increasing slice of the earnings pie. Inns in the U.S. collected an

believed $2.one billion in service fees in 2013, about double the amount from a 10 years back,

according to analysis from the Preston Robert Tisch Center for Hospitality, Tourism and Athletics

Management at New York University.

A lot of luxury properties that cost a resort charge will also cost for Wi-Fi, valet parking, and in some

cases even self-parking. They may possibly demand you to stop by the spa and use the sauna or

steam area, or to make s’mores by the fire pit.

In excess of the a long time, many friends and business gurus have come to be resigned to motels

charges being right here to continue to be. “Resort house owners are utilised to the revenue that

arrives in from them, so they are gradual to give them up,” suggests DeLollis.

In truth, it’s exceptionally complicated to locate illustrations of qualities that have bitten the bullet and

given up on the nickel and diming. And but when a lodge does choose the leap of faith, it can flip out

to be a really excellent transfer.

“It was one particular of the smartest selections we made,” states Chris Pulito, common supervisor at

The Whiteface Lodge, an all-suite luxury property in Lake Placid, New York. Nearly three many years

back, the plush Adirondacks vacation resort commenced wanting at methods to enhance guest

expertise by including worth and enjoyable protocols.

Initial to go was the resort fee, which had been $forty a night time for a a single-bedroom suite and

greater for larger lodging. “We commenced to receive favourable comments practically quickly,”

suggests Pulito. “We did at a single issue cost for spa utilization and we received rid of that. We did

not incorporate breakfast in the area price and we included that.” Amid the vast array of exciting

complimentary features at the Whiteface Lodge are a bowling alley and a 56-seat film theater that

screens loved ones-pleasant flicks a few times everyday. Even the popcorn is free of charge.

“The comments we get are unbelievable,” suggests Pulito. “Guests really feel greater about currently

being here because when they get there they by now have a selection in their head about what they

are heading to invest per night time, and that variety does not get exponentially larger for trivial

items.”

One more vacation resort with no regrets about dropping its resort payment is Bucuti & Tara Seaside

Resorts, an grownup-only luxurious home on Aruba’s Eagle Beach front. “People get so aggravated

by further expenses,” states Ewald Biemans, the resort’s operator and controlling director. “We

applied to get feed-back that guests required us to get rid of them.”

So, about a yr back, Biemans built the selection to get rid of the resort charge and bundle additional

worth into the base rate. Now 1 flat level involves lodging, breakfast, Wi-Fi, taxes, assistance, and

even nearby cellphone phone calls.

“When you shell out a higher room rate, and then you have to pay $fifteen a day for Wi-Fi and one

more $35 for the breakfast buffet, guests turn out to be dissatisfied,” says Biemans.

Both of those The Whiteface Lodge in Lake Placid and Bucuti & Tara Resorts in Aruba lifted their

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prices rise a bit when they dropped their vacation resort service fees. And in both equally situations, a

person danger was that other competitive resorts would now show up significantly less pricey in

comparison—at least right up until it is time to check out out.

But there’s a whole lot to be said for transparency. “Guests really appreciate being aware of how

much they are going to have to fork out,” says Biemans. “I’ve stayed in inns exactly where the space

charge is almost doubled by all the added costs by the time you examine out. We do not give our

guests any surprises when they check out.”

“We seriously pay back consideration to as a lot of of the luxury visitor services scientific tests as we

can get,” suggests Pulito, who sees an easing of charges as just portion of the benefit equation. Just

after tackling surcharges, he and his team investigated techniques to additional rest the guest

expertise at the Whiteface Lodge.

“We in no way billed for valet parking but we applied to give a ticket,” states Pulito. “But research

exhibit it leads to strain. From the minute you pull into the lodge, you’re afraid of dropping the ticket

and not having your motor vehicle back.” Now when a guest requires her auto, she can basically

phone the front desk and the valet will pull the auto about.

The Whiteface Lodge has even taken absolutely free Wi-Fi a phase more. “Even if it is no cost, it

shouldn’t be challenging,” states Pulito. “So we got rid of the logon monitor and password to make

accessing the Web seamless.”

What Pulito phone calls the ‘resort-inclusive experience’ is about maximum value and relieve of use

of all the features. “When you want to make s’mores by the fire pit, you really don't have to go acquire

a kit first,” he claims. “When you go fishing below, you really do not have to indicator out a fishing

pole at the trout pond.” As a consequence, he claims, guests expertise a additional tension-totally

free and hospitable remain.

It turns out that a little bit of excellent karma can generate massive, tangible success. “All these

changes have compensated off in each individual measurable way probable, including elevated

earnings,” states Pulito. “Not only have our previous guests become more recurrent site visitors but

we now get additional and a lot more new attendees by means of referrals instead of by way of pricey

internet marketing campaigns. Company return and explain to their good friends, and it pays for by

itself several occasions above.”

Suzanne Rowan Kelleher is the relatives vacations skilled at About.com.

Source: Foxnews

12 August 2014 Tuesday 05:59

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Some hotels are ditching the much-maligned resort fees | Fox News

http://www.foxnews.com/travel/2014/08/12/industry-insiders-say-much-maligned-resort-fees-are-major-turn-off/[8/25/2014 10:09:02 AM]

By Suzanne Rowan Kelleher

Published August 12, 2014

FoxNews.com

0 0

F A M I L Y T R A V E L


Ever since hotels began tacking on resort fees to room rates, guests have been kvetching on commentcards and in TripAdvisor reviews.

“Guests hate, hate, hate resort fees,” says Barbara DeLollis, the Washington D.C.-based hospitalityexpert who founded Travel Update.

- BREAKING NEWS -

ACTIVE SHOOTER REPORTED AT FORT LEE IN VIRGINIA

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Bucuti & Tara Beach Resorts, an adult-only luxury property on Aruba’s Eagle Beach, say that guests were getting fed up with resort

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Often considered the most insidious of hotel fees, the resort fee is a mandatory charge not included inthe advertised rates that ostensibly covers amenities such as your morning newspaper or access to thepool or gym.

But guest complaints can fall on deaf ears in an industry where resort fees and surcharges make up anever-growing slice of the revenue pie. Hotels in the U.S. collected an estimated $2.1 billion in fees in2013, about double the amount from a decade ago, according to research from the Preston RobertTisch Center for Hospitality, Tourism and Sports Management at New York University.

Many luxury properties that charge a resort fee will also charge for Wi-Fi, valet parking, and sometimeseven self-parking. They may charge you to visit the spa and use the sauna or steam room, or to makes’mores by the fire pit.

Over the years, many guests and industry experts have become resigned to hotels fees being here tostay. “Resort owners are used to the revenue that comes in from them, so they're slow to give them up,”says DeLollis.

Indeed, it’s extremely difficult to find examples of properties that have bitten the bullet and given up onthe nickel and diming. And yet when a hotel does take the leap of faith, it can turn out to be a very goodmove.

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“It was one of the smartest decisions we made,” says Chris Pulito, general manager at The WhitefaceLodge, an all-suite luxury property in Lake Placid, New York. Nearly three years ago, the plushAdirondacks resort began looking at ways to improve guest experience by adding value and relaxingprotocols.

First to go was the resort fee, which had been $40 a night for a one-bedroom suite and higher for largeraccommodations. “We began to receive positive feedback almost immediately,” says Pulito. “We did atone point charge for spa usage and we got rid of that. We didn’t include breakfast in the room rate andwe added that.” Among the wide array of fun complimentary features at the Whiteface Lodge are abowling alley and a 56-seat movie theater that screens family-friendly flicks three times daily. Even thepopcorn is free.

“The comments we get are unbelievable,” says Pulito. “Guests feel better about being here becausewhen they arrive they already have a number in their head about what they are going to spend per night,and that number does not get exponentially larger for trivial items.”

Another resort with no regrets about dropping its resort fee is Bucuti & Tara Beach Resorts, an adult-onlyluxury property on Aruba’s Eagle Beach. “People get so aggravated by extra charges,” says EwaldBiemans, the resort’s owner and managing director. “We used to get feedback that guests wanted us toget rid of them.”

So, about a year ago, Biemans made the decision to eliminate the resort fee and bundle more value intothe base rate. Now one flat rate includes accommodations, breakfast, Wi-Fi, taxes, service, and evenlocal phone calls.

“When you pay a high room rate, and then you have to pay $15 a day for Wi-Fi and another $35 for thebreakfast buffet, guests become dissatisfied,” says Biemans.

Both The Whiteface Lodge in Lake Placid and Bucuti & Tara Resorts in Aruba raised their rates riseslightly when they dropped their resort fees. And in both cases, one risk was that other competitiveresorts would now appear less expensive in comparison—at least until it is time to check out.

But there’s a lot to be said for transparency. “Guests really appreciate knowing how much they’re goingto have to pay,” says Biemans. “I’ve stayed in hotels where the room rate is almost doubled by all theextra charges by the time you check out. We don’t give our guests any surprises when they check out.”

“We really pay attention to as many of the luxury guest service studies as we can get,” says Pulito, whosees an easing of fees as just part of the value equation. After tackling surcharges, he and his teaminvestigated ways to further relax the guest experience at the Whiteface Lodge.

“We never charged for valet parking but we used to give a ticket,” says Pulito. “But studies show it

http://thewhitefacelodge.com/http://thewhitefacelodge.com/http://www.bucuti.com/



causes stress. From the minute you pull into the hotel, you’re afraid of losing the ticket and not gettingyour car back.” Now when a guest needs her car, she can simply call the front desk and the valet will pullthe car around.

The Whiteface Lodge has even taken free Wi-Fi a step further. “Even if it’s free, it shouldn’t be difficult,”says Pulito. “So we got rid of the logon screen and password to make accessing the Internet seamless.”

What Pulito calls the ‘resort-inclusive experience’ is about maximum value and ease of use of all theamenities. “When you want to make s’mores by the fire pit, you don’t have to go buy a kit first,” he says.“When you go fishing here, you don’t have to sign out a fishing pole at the trout pond.” As a result, hesays, guests experience a more stress-free and hospitable stay.

It turns out that a little bit of good karma can yield big, tangible results. “All these changes have paid off inevery measurable way possible, including increased revenue,” says Pulito. “Not only have our previousguests become more frequent visitors but we now get more and more new guests via referrals instead ofthrough expensive marketing campaigns. Guests return and tell their friends, and it pays for itself manytimes over.”

Suzanne Rowan Kelleher is the family vacations expert at About.com.

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Labor Day Weekend Deals Your Family Will Love - MiniTime

http://www.minitime.com/trip-tips/Labor-Day-Weekend-Deals-Your-Family-Will-Love-article[8/25/2014 12:45:03 PM]

Labor Day Weekend Deals Your Family Will Love

Summer Vacation Deals

Tradewinds Island Grand Resort in St. Pete Beach, Florida (Tradewinds Resorts)

Hoping to get away for Labor Day weekend? There’s still time to score a budget-friendly escape. The three-day

holiday weekend is the perfect chance for one last summer family fling, as destinations and resorts around the

Saint Pete Beach Family Travel Guide

Kid-Friendly Hotels in Saint Pete Beach

Saint Pete Beach Family Attractions

Family Trip Plans to Saint Pete Beach

Explore Family Vacations

Home Trip Tips Labor Day Weekend Deals Your Family Will Love

Great deals on your next Labor Day Weekend family getaway. By Suzanne Rowan Kelleher

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country roll out end-of-summer events and activities. Here’s where to bid a fond farewell to summer:

Tyler Place Family Resort (Highgate Springs, Vermont)

Tyler Place Family Resort in Highgate Springs, Vermont (Tyler Place)

This marvelous all-inclusive family camp-style resort in northwestern Vermont has the best children’s program

we’ve run across, with nine age-staggered groups from babies to teens and a stupendous array of activities for

grownups, too. If you’ve got preschoolers and can turn the holiday weekend into an entire week’s vacation, then

you can take advantage of late-season rates and save 30 to 50 percent off your stay.

(MORE: Find other exciting kid-friendly getaways for the summer.)

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Whiteface Lodge (Lake Placid, New York)

Whiteface Lodge in Lake Placid, New York (Whiteface Lodge)

This grand mountain retreat—the only all-suite property in the Adirondacks—is luxurious without ever being

stuffy or pretentious. Families can enjoy the heated indoor-outdoor pool, nature trails, catch-and-release fishing

pond, movie theater, games room, bowling alley, nightly s’mores, and more. Book the 3-night Stay & Play

Rewards Credit Package and receive $100 in daily resort credit.

Pointe Hilton Squaw Peak Resort (Phoenix, Arizona)

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Pointe Hilton Squaw Peak Resort in Phoenix, Arizona (Hilton Hotels & Resorts)

Rates at this plush desert resort start at just $139 a night with a two-night minimum stay over Labor Day

weekend. Families can splash into a weekend of fun in the sun at the resort’s four-acre River Ranch water park

complete with a half-mile lazy river, water slide, sport pool, mini golf, and more. During the holiday weekend,

families can enjoy double dive-in movies and an outdoor hoedown with music, dancing and poolside activities.

Tradewinds Island Grand Resort (St. Pete Beach, Florida)

This popular Gulf Coast oceanfront resort throws a beach party every Labor Day weekend that’s complete with

music, carnival games, and fireworks. The Endless Summer package includes a three-night stay in a deluxe

guestroom, free use of a beach cabana, and tickets to the resort's Sunday beach party and fireworks.

(MORE: Find more money-saving deals for your family summer getaway.)

Resort at Squaw Creek (Lake Tahoe, California)

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Read More about Saint Pete Beach >

Resort at Squaw Creek in Lake Tahoe, California (Resort at Squaw Creek)

This plush Tahoe resort offers a ton of family fun, from its four pools and 120-foot waterslide to hiking, mountain

biking, horseback riding, tennis, and fly fishing. Kids ages 4 to 12 can attend the Mountain Buddies program and

golf-loving families can play an easy round on the front nine holes from family tees. The Labor Day in Lake

Tahoe package includes a $50 food and beverage credit.

Suzanne Rowan Kelleher, a family travel expert, contributed this to MiniTime.

More to Explore

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New York's Whiteface Lodge packages for Adirondack adventures | World Golf News

http://www.worldgolf.com/newswire/browse/86578-Whiteface-Your-Way-Whiteface-Lodge-Rolls-Out-Experiential-Packages-Adirondack-Adventure[8/25/2014 1:02:03 PM]

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Golf News for Monday, August 4, 2014 | Travel

New York's Whiteface Lodge packages for Adirondack adventures

RECENT NEWS FROM TRAVEL

LAKE PLACID, N.Y. -- Whiteface Lodge, the award-winning all-suiteresort in Lake Placid, N.Y., allows guests to do the Adirondacks theirway. Customizable packages bring the four-season destination to lifewith on-and off-property activities to enhance every Whitefacegetaway.

Guests can make the most of a trip to Whiteface Lodge, tucked awayin the High Peaks, with its Adirondack Experience Stay and PlayPackage. The package includes a $100 Adirondack Experiencescredit for stays of two nights, and a $300 credit for stays of threenights or more, plus a $100 credit for each additional night. Thecredits are redeemable on-and off-property for activities andadventures booked through the resort. Whether guests want tounwind at the Spa followed by a cocktail at KANU, or explore theiradventurous side white water rafting in the Saranac River, WhitefaceLodge's Stay and Play Package gives guests the freedom to do theAdirondacks their way. Packages start at just $550 per night for thesummer season and rates also include full breakfast daily andaccess to all resort amenities and privileges, including, valet parking,pool, fitness center, game room, movie theater, and, on weekends,Kamp Kanu, the Lodge's supervised children's program.

Golf enthusiasts looking to spend some time on the green can retreat to the Whiteface Club to enjoy the beauty of theChampionship Golf Course with Whiteface Lodge's 19th Hole Golf Experience. Available as an add-on to any staythrough October, golfers can play the renowned 18-hole course and will also receive a cart, lunch and a drink at theCafé on the Green. The add-on is $105 per golfer and can be added to any new or existing reservation by phone or atcheck-in.

For reservations or more information visit www.theWhitefaceLodge.com or call (518) 523-0500.

About Whiteface LodgeWhiteface Lodge is situated adjacent to the alpine village of Lake Placid, New York, home to two Winter Olympicsgames. Conceived by a former Olympian and modeled after the Adirondack Great Camp, this rustic resort wascompleted in 2005. Whiteface Lodge is an all-suite property boasting 94 guestrooms, a three-story great room, KANU,a fine dining restaurant, Kanu Lounge, Spa Cafe, 24-hour room service, a grab-and-go retail outlet featuring regionalspecialties, Lake Placid's only resort spa and two hand-crafted, luxury lean-tos, unique to the Adirondacks. Forreservations or additional information, visit www.theWhitefaceLodge.com or call (518) 523-0500.

Contact:Jamie DonovanMiddleton & Gendron Inc.(212) [email protected]

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Cheers and Jeers: Aug. 4, 2014 » Opinion » Press-Republican

http://www.pressrepublican.com/0200_opinion/x1927905362/Cheers-and-Jeers-Aug-4-2014[8/4/2014 10:34:43 AM]

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August 4, 2014

Cheers and Jeers:Aug. 4, 2014Press-Republican

CHEERS to Anthony’s Restaurant andBistro in Plattsburgh, Interlaken Innand Restaurant in Lake Placid, IrisesCafe and Wine Bar in Plattsburgh, KanuDining Room at Whiteface Lodge inLake Placid and The View at Mirror LakeInn in Lake Placid for making WineSpectator magazine’s 2014 Awards ofExcellence list.

The list recognizes restaurants “offering aninteresting and diverse selection of winesthat are well-presented and thematicallymatch the restaurant’s cuisine in price andstyle.”

The complete list can be seen in the Aug.31 issue of Wine Spectator, but those fiverestaurants are the only localestablishments to make the 2014 edition,a notable achievement.

We raise our glasses to all of them forbringing the North Country some national prestige.

• • •

CHEERS to churches that make everyone feel welcome.

The nationally known Pew Research Center reported last year that the percentage of Americanswho say they “seldom” or “never” attend religious services (aside from weddings and funerals)had risen to 29 percent, up from 25 percent in 2003.

The share of people who said they attend services at least once a week had dipped slightly, aswell: 37 percent in 2013 as opposed to 39 percent a decade ago.

We don’t think you could find a church leader of any denomination in this area who hasn’t feltsome concern about attendance.

So why do some people still feel unwelcome in churches if they aren’t regular attendees? Isn’tgetting them in the door the first step to winning them over as longtime participants?

We bring this up after noticing a large banner in front of First Presbyterian Church in Glens Fallsthat proclaimed: “Our church family enthusiastically welcomes new members and friends.”

That was followed by the church website, FPCGF.com, where a prominent section is devoted to“Visitors Welcome.”

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