a guide to the furniture leasing scheme
DESCRIPTION
Furniture. The best pieces of furnitureTRANSCRIPT
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Rent advice - Birtley, Springwell, Wrekenton, Leam Lane,Low Fell, Old Fold and FellingCall: 0191 433 5811 Fax: 0191 433 5354E-mail: [email protected]
Rent advice - Gateshead town centre, Sheriff Hill, Teams,Dunston, Whickham, Lobley Hill, Blaydon, Ryton, RowlandsGill, Chopwell and HighfieldCall: 0191 433 6150 Fax: 0191 433 5354E-mail [email protected]
Rent advice - former tenantsCall: 0191 433 5364/5834. Fax: 0191 433 5354.E-mail: [email protected]
You can contact any of the teams by texting RENT and yourmessage to 0762 480 4167.
Investment TeamCall: 0191 433 5490. Fax: 0191 433 5354.Text: IW and your message to 0762 480 4167.E-mail: [email protected]
Neighbourhood nuisanceCall: 0191 433 5327. Fax: 0191 433 5354.Text: ASB and your message to 0762 480 4167.E-mail: [email protected]
Customer Involvement TeamCall: 0191 433 5357. Fax: 0191 433 5354.Text: INVOLVE and your message to 0762 480 4167.E-mail: [email protected]
Please note: For training and quality purposes, all calls to Tyne andWear Homes and HomeRepairs are recorded and may be monitored,in order to assess and improve our services.
Other useful housing company contacts
Other languages
A Gateshead Housing Company disponibiliza informaes em impresso ampliada, suporte udioe Braille. Tambm coloca disposio intrpretes, atravs do servio Language Line, e informao nas lnguas faladas na comunidade para os clientes cuja primeira lngua no o Ingls. Se necessitar de ajuda na compreenso de alguma das nossas cartas, folhetos ou outras publicaes, informe-se junto do Gabinete de Habitao ou telefone para os nmeros 0191 433 5380 ou 0191 433 5382. Tambm pode enviar um e-mail para [email protected] ou usar o nosso website - www.gatesheadhousing.co.uk
Information is also available in large print, Braille and You can also fax to 0191 433 5354,
or text to ENQ and your
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The housing company has afree guide to the range ofservices it offers.
The guide also shows thestandards of service you canexpect, and also how we willcheck we are meeting thosestandards.
The guide is available athousing offices, online atwww.gatesheadhousing.co.uk/about-us/the-services-you-can-expect or by calling 0191 433 5353.
The services you can expect from us
Council Tax and Housing Benefit enquiriesCall: 0191 433 4646.E-mail: [email protected]
Bulky waste collection serviceCall: 0191 433 7000. Fax: 0191 478 1138.E-mail: [email protected]
Gateshead PoliceCall: 0191 454 7555.
Northumbria WaterCall: 0845 717 1100.
Other useful contacts
Language Line
0191 433 5380 0191 433 5382 [email protected]
www.gatesheadhousing.co.uk
audio on request. Call 0191 433 5353 for more information. e-mail [email protected]
message to 0762 480 4167.
Chinese
Urdu
FarsiKurdish
soran
iTu
rkish
Offices at, Gateshead Civic Centre, Leam Lane and Wrekenton are
open from:
Monday - 8.45am to 5pmTuesday - 8.45am to 5pm
Wednesday- 8.45am to 3.45pmThursday - 8.45am to 5pm
Friday - 8.45am to 4.30pm.
Offices at Birtley, Blaydon and Dunston are open from:
Monday - 9am to 5pmTuesday - 9am to 5pm
Wednesday - 9am to 3.45pmThursday - 9am to 5pm
Friday - 9am to 4.30pm.
The office at Felling is open 9am to 12 noon, Monday to Friday.
Please note:Cash counters at Birtley, Blaydon, Dunston and Leam Lane open
at 9am and close 30 minutes before the times above. Cash counters at
Gateshead Civic Centre and Wrekenton open at 8.45am and close 30 minutes
before the times above. Felling housing office is not a payment office.
HomeRepairs:
To report a repair visit www.gatesheadhousing.co.uk/repairfinder
You can also call 0800 408 6008 Monday to Friday between 8am
and 5pm (or until 6.30pm on a Monday).
Emergency repairs can be reported at any time, seven days a
week.
You can also:
E-mail: repairs@gateshead housing.co.uk
Text: REPAIR and your message to 0762 480 4167
Fax: 0191 433 5354.
Tyne and Wear Homes:
Call: 0191 433 5345. Fax: 0191 433 5354.
Text: CBL and your message to 0762 480 4167.
E-mail: [email protected]
Web: www.tyneandwearhomes.org.uk
How to contact us - housing offices How to contact us - housing offices
Dunston - Dunston Activity Centre, Ellison Road, Dunston,
Gateshead, NE11 9SS. Tel: 0191 433 8888. Fax: 0191 488 7652.
E-mail: [email protected]
Felling High Street Hub - 58 High Street, Felling, Gateshead,
NE10 9LT. Tel: 0191 433 5888. Fax: 0191 433 8077.
E-mail: [email protected]
Gateshead Civic Centre- Regent Street, Gateshead, NE8 1JN.
Tel: 0191 433 2730. Fax: 0191 477 8373.
E-mail: [email protected]
Gateshead Council @ Birtley- 16 Durham Road, Birtley, DH3 1LE.
Tel: 0191 433 6102. Fax: 0191 433 6127.
E-mail: [email protected]
Gateshead Council @ Blaydon- 5 Wesley Court, Blaydon,
Gateshead, NE21 5BT. Tel: 0191 433 6202. Fax: 0191 433 6227.
E-mail: [email protected]
Gateshead Council @ Leam Lane- 129 Cotemede, Leam Lane,
Gateshead, NE10 8QH. Tel: 0191 433 5888. Fax: 0191 433 5885.
E-mail: [email protected]
Wrekenton- 143-145 High Street, Wrekenton, Gateshead,
NE9 7JR. Tel: 0191 433 5822. Fax: 0191 433 5833.
E-mail: [email protected]
All housing offices can be contacted by texting ENQ and your
message to 0762 480 4167.
Furnitureleasing schemeWant to make your house into a home?
GHCL-FURNITURE LEASING SCHEME - PRINTED MARCH 2014
The Gateshead Housing Company manages nearly 21,000 homes in the North East of England on behalf of Gateshead Council.
We work with residents and the wider community to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.
Regular updates can be found at:
www.gatesheadhousing.co.uk
www.facebook.com/gatesheadhousingcompany
www.twitter.com/gatesheadhc
Got a smartphone? Scan this QR code to find out more.
Do your bit for recycling by passing this on to a neighbour when you have read it.
Available in large print,Braille and audio.BilgiInformao Informacje
Informcie
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What is the Furniture Leasing Scheme?
My choices
What furniture can be provided?We are able to provide furniture that will enable you to live comfortably in your home.
This can include a cooker, fridge, table and chairs, settee, armchair, wardrobe, chest of drawers and beds.
Who maintains the furniture?The furniture is provided by Newcastle Furniture Services (NFS).
If there is a fault or issues with the furniture you receive you must contact the Furniture Leasing Team on 0191 433 5345 or e-mail [email protected]
We will then arrange for a replacement item if necessary.
How do I apply?There are fi ve packages available, each with a varying number of points and costs (prices correct from 1 April 2014).
Mini: 60 points maximumCost - 12.31 per week
Option 1: 110 points maximumCost - 20.43 per week
Option 2: 160 points maximumCost - 27.88 per week
Option 3: 200 points maximumCost - 35.33 per week
Option 4: 240 points maximumCost - 42.74 per week.
Each item in the scheme has a points value.
Choose the items you need, then add them up to see which option you may require.
You may be able to order more than one of some items, like single beds. Your property and household size will be taken into account.
Once you have selected a package complete an application form at your housing offi ce to determine whether you are eligible for the scheme, and if applicable, confi rm a delivery date.
Please note you must meet the eligibility criteria for the scheme.
Where can I get advice?Contact the Furniture Leasing Team on:
Tel: 0191 433 5345 or [email protected]
You can also contact the team by: Fax: 0191 433 5354 Text: CBL and your message to 0762 480 4167.
The Furniture Leasing Scheme aims to help tenants by providing basic items of furniture. Customers can opt in to the scheme and pay a weekly charge to cover the furniture they require. Packages cost from 12.31 per week.
Use this space to work out your choices before deciding on a nal pack.
Important: The furniture remains the property of NFS and must not be removed from the property without prior permission.Please note that members of the companys existing Furnished Tenancy Scheme are not eligible to apply for this scheme.
Please note: All images are for illustration purposes only and may differ from actual products. The company also reserves the right to substitute products for those of an equal or superior quality.
Bedroom
6 Double bedding set (one per bed)
7 Bunk beds including mattresses(top bunk not for use by children under the age of 6)
8 Travel cot, including mattress and bedding
5 Double divan bed(add a headboardfor an extra 5 points)
12
9
9
18
12
1428
12
Please note: All images are for illustration purposes only and may differ from actual products. The
Other
7 6 2
Vacuumcleaner
Steam iron andironing board
Three-piecetowel set
My choices
Kitchen
16
18 10
5
10
15
15
1 Electric cooker
2 Fridgefreezer
or underbenchfridge withfreezer box
3 Washing machine
4 Condenser dryer
5 Microwave
6 Kitchen pack (includes kettle, 16-piece cutlery
and crockery sets, seven-piece utensil set, fi ve-piece pan set and three tea towels)
Points
Please note: Choices are dependent on the maximum number of bedrooms and people in the household.
Living1 Two-seater brown
leatherette sofa (maximum of two)
2 Easy chair in brown leatherette
(maximum of two)
3 Two-seater fabricsofa (chocolateor beige)(maximum of two)
4 Easy chair infabric (chocolateor beige)(maximum of two)
5 Double head board
6 Single head board
7 Cream rug(182cm x 265cm)
8 Dining table
9 Dining chair(each - maximum offour)
10 Coffee table
22
14
14
5
4
20
4
9
6
2
Points
Points
Points
Garden pack
18
Lawnmower, strimmer, hand shears, spade, fork, RCD and extension cable.
Points
1 Wardrobe
2 Chest of drawers
3 Single divan bed (add a headboard for
an extra 4 points)
4 Single bedding set (one per bed)
Points
Total: