A GOAL IN EVERY CUP

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OA

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EV

ER

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UP

THE L

AVAZ

ZA FA

MILY

HAS

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N IN

THE B

USIN

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E 189

5.

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UT T

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RE O

UR Q

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TY B

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AB

OUT

OUR

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OYEE

S AND

ABO

UT T

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R CO

FFEE

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SUST

AINA

BLE D

EVEL

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ENT G

OALS

AND

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L GOA

LS A

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WIT

H A

LAVA

ZZA

GROU

P CO

RE VA

LUE:

TO

TH

E FA

RM

ERS

WHO

TEND

COFF

EE B

EANS

UND

ER TH

E SHA

DE

OF TH

E FOR

EST C

ANOP

Y AN

D TH

E RAY

S OF T

ROPI

CAL S

UN.

TO

OU

R E

MP

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SE FU

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ENTA

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HTS,

WEL

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AND

PERS

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ELOP

MEN

T IS O

UR PR

IORI

TY.

TO

TH

E C

UST

OM

ERS

WHO

SHAR

E OUR

CONC

ERNS

AND

COM

MIT

MEN

T TO

CREA

TING

A

MOR

E FAI

R AN

D SU

STAI

NABL

E FUT

URE.

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RE CO

MM

ITTE

D TO

ADV

ANCE

THE G

LOBA

L GOA

LS.

THE

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ENTI

CITY

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UR M

ISSI

ON IS

DEM

ONST

RATE

D BY

OUR

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OTIO

N TO

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KING

ON

THE

GROU

ND

AND

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HE C

OMM

UNIT

IES

WHE

RE O

UR B

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AND

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OUND

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ORLD

. W

E ENG

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ITH

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LE EV

ERYW

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AUSE

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ELIE

VE EV

ERY

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AN P

LAY

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IGHT

Y RO

LE IN

HE

LPIN

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R CL

IMAT

E, EC

ONOM

Y AN

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AND

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ARE A

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UTUR

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UR PL

ANET

AND

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ETY.

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’S W

HY W

E ARE

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MIT

TED

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INES

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PERA

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UR W

ORK.

RE

SP

ON

SIB

ILIT

Y.

AT L

AVAZ

ZA, W

E CO

MM

IT T

O OP

ERAT

ING

RESP

ONSI

BLY

IN

ALL

ASPE

CTS

OF O

UR B

USIN

ESS.

WE

ARE

STAY

ING

TRUE

TO

OUR

VALU

ES A

ND F

AMILY

ROO

TS. W

E AR

E ST

AYIN

G TR

UE...

A GO

AL IN EVERY CUP

A GOAL IN EVERY CUPTHE LAVAZZA FAMILY HAS BEEN IN THE BUSINESS OF CARING SINCE 1895.

WE CARE ABOUT THE COMMUNITIES WHERE OUR QUALITY BEANS ARE GROWN, ABOUT OUR EMPLOYEES AND ABOUT THE PEOPLE WHO ENJOY OUR COFFEE.

U.N. SUSTAINABLE DEVELOPMENT GOALS

AND THE GLOBAL GOALS ALIGN WITH A LAVAZZA GROUP CORE VALUE:

TO THE FARMERS WHO TEND COFFEE BEANS UNDER THE SHADE

OF THE FOREST CANOPY AND THE RAYS OF TROPICAL SUN.

TO OUR EMPLOYEES WHOSE FUNDAMENTAL RIGHTS, WELLBEING

AND PERSONAL DEVELOPMENT IS OUR PRIORITY.

TO THE CUSTOMERS WHO SHARE OUR CONCERNS AND COMMITMENT TO CREATING

A MORE FAIR AND SUSTAINABLE FUTURE.

WE ARE COMMITTED TO ADVANCE THE GLOBAL GOALS.

THE AUTHENTICITY OF OUR MISSION IS DEMONSTRATED BY OUR DEVOTION TO WORKING ON THE GROUND AND IN THE COMMUNITIES WHERE OUR BEANS ARE GROWN AND WHERE OUR COFFEE IS PRODUCED AND

ENJOYED AROUND THE WORLD. WE ENGAGE WITH PEOPLE EVERYWHERE BECAUSE WE BELIEVE EVERY PERSON CAN PLAY A MIGHTY ROLE IN

HELPING OUR CLIMATE, ECONOMY AND SOCIETY.

AND WE CARE ABOUT THE FUTURE OF OUR PLANET AND SOCIETY. THAT’S WHY WE ARE COMMITTED TO THE

THEY ARE A GLOBAL BUSINESS IMPERATIVE AND GUIDE OUR WORK.

RESPONSIBILITY.

AT LAVAZZA, WE COMMIT TO OPERATING RESPONSIBLY IN ALL ASPECTS OF OUR BUSINESS. WE ARE STAYING TRUE TO OUR VALUES AND FAMILY ROOTS. WE ARE STAYING TRUE...

GOAL 13CIimate Action

GOAL 12 Responsible

Consumption and Production

GOAL 8 Decent Work and Economic Growth

GOAL 5Gender Equality

25% of Espresso point

capsules are made of production scraps

Corporate Carpooling Program

66,773kmtravelled by Headquarters employees

+7%compared

to 2018

4,423

-30%indirect emissions

Lavazza committed in reforestation projects through the Foundation:

In Perù, conserving and reforesting

36,000 hectares of Amazon rainforest

In Colombia, more than 1million

coffee trees were planted in

agroforestry systems

kg of CO2

saved in a year

in 2019, in Ethiopia, with a reforestation

and conservation project in Yayu

Coffee Forest Biosphere

trees were planted29,000

-8% power consumption in Headquarters Nuvola

-6.7% specific energy

consumption

Despite Lavazza’s consumption growing in absolute terms thanks to the inclusion of new

production companies in the Group, the index decreased compared to 2018 thanks to the energy

management model that identified improvement activities to be adopted.

100% of electricity for Italian, French and Canadian

plants from renewable source

Luigi Lavazza SpA and Carte Noire Lavérune certified ISO 14001/2015

17 WALLS + 1

GOAL ZEROSpreading the Message

LAVAZZA FOUNDATION

+97,000 beneficiaries

17 Countries

24Projects

Agenda 2030 awareness initiatives addressed to: employees, students, suppliers, local communities

In Italy, Lavazza considers civil unions and marriage equivalent, in granting monetary bonus

12fathers

37mothers

enrolled in the program

Economic Growth

Increase in turnover: from 1.87 to 2.2 bil. ¤

+18%Profitability

+41%

Decent Work

In 2019

60 beneficiaries in

4 countries

Lavazza experts training disadvantaged youth

Lavazza committed on specific on human rights and child labor prevention projects along coffee supply chain with

Lavazza Top Employer 2019

Carte Noire Great Place

to Work 2019

CORPORATE RESPONSIBILITY TRACK - REPUTATION INSTITUTE

9°in the world in

a digital training program that transforms parenting into a professional development path

10young graduates

take part to the first Lavazza Graduate

Program

GOAL 13CIimate Action

GOAL 12 Responsible

Consumption and Production

GOAL 8 Decent Work and Economic Growth

GOAL 5Gender Equality

25% of Espresso point

capsules are made of production scraps

Corporate Carpooling Program

66,773kmtravelled by Headquarters employees

+7%compared

to 2018

4,423

-30%indirect emissions

Lavazza committed in reforestation projects through the Foundation:

In Perù, conserving and reforesting

36,000 hectares of Amazon rainforest

In Colombia, more than 1million

coffee trees were planted in

agroforestry systems

kg of CO2

saved in a year

in 2019, in Ethiopia, with a reforestation

and conservation project in Yayu

Coffee Forest Biosphere

trees were planted29,000

-8% power consumption in Headquarters Nuvola

-6.7% specific energy

consumption

Despite Lavazza’s consumption growing in absolute terms thanks to the inclusion of new

production companies in the Group, the index decreased compared to 2018 thanks to the energy

management model that identified improvement activities to be adopted.

100% of electricity for Italian, French and Canadian

plants from renewable source

Luigi Lavazza SpA and Carte Noire Lavérune certified ISO 14001/2015

17 WALLS + 1

GOAL ZEROSpreading the Message

LAVAZZA FOUNDATION

+97,000 beneficiaries

17 Countries

24Projects

Agenda 2030 awareness initiatives addressed to: employees, students, suppliers, local communities

In Italy, Lavazza considers civil unions and marriage equivalent, in granting monetary bonus

12fathers

37mothers

enrolled in the program

Economic Growth

Increase in turnover: from 1.87 to 2.2 bil. ¤

+18%Profitability

+41%

Decent Work

In 2019

60 beneficiaries in

4 countries

Lavazza experts training disadvantaged youth

Lavazza committed on specific on human rights and child labor prevention projects along coffee supply chain with

Lavazza Top Employer 2019

Carte Noire Great Place

to Work 2019

CORPORATE RESPONSIBILITY TRACK - REPUTATION INSTITUTE

9°in the world in

a digital training program that transforms parenting into a professional development path

10young graduates

take part to the first Lavazza Graduate

Program

GOAL 13CIimate Action

GOAL 12 Responsible

Consumption and Production

GOAL 8 Decent Work and Economic Growth

GOAL 5Gender Equality

25% of Espresso point

capsules are made of production scraps

Corporate Carpooling Program

66,773kmtravelled by Headquarters employees

+7%compared

to 2018

4,423

-30%indirect emissions

Lavazza committed in reforestation projects through the Foundation:

In Perù, conserving and reforesting

36,000 hectares of Amazon rainforest

In Colombia, more than 1million

coffee trees were planted in

agroforestry systems

kg of CO2

saved in a year

in 2019, in Ethiopia, with a reforestation

and conservation project in Yayu

Coffee Forest Biosphere

trees were planted29,000

-8% power consumption in Headquarters Nuvola

-6.7% specific energy

consumption

Despite Lavazza’s consumption growing in absolute terms thanks to the inclusion of new

production companies in the Group, the index decreased compared to 2018 thanks to the energy

management model that identified improvement activities to be adopted.

100% of electricity for Italian, French and Canadian

plants from renewable source

Luigi Lavazza SpA and Carte Noire Lavérune certified ISO 14001/2015

17 WALLS + 1

GOAL ZEROSpreading the Message

LAVAZZA FOUNDATION

+97,000 beneficiaries

17 Countries

24Projects

Agenda 2030 awareness initiatives addressed to: employees, students, suppliers, local communities

In Italy, Lavazza considers civil unions and marriage equivalent, in granting monetary bonus

12fathers

37mothers

enrolled in the program

Economic Growth

Increase in turnover: from 1.87 to 2.2 bil. ¤

+18%Profitability

+41%

Decent Work

In 2019

60 beneficiaries in

4 countries

Lavazza experts training disadvantaged youth

Lavazza committed on specific on human rights and child labor prevention projects along coffee supply chain with

Lavazza Top Employer 2019

Carte Noire Great Place

to Work 2019

CORPORATE RESPONSIBILITY TRACK - REPUTATION INSTITUTE

9°in the world in

a digital training program that transforms parenting into a professional development path

10young graduates

take part to the first Lavazza Graduate

Program

GOAL 13CIimate Action

GOAL 12 Responsible

Consumption and Production

GOAL 8 Decent Work and Economic Growth

GOAL 5Gender Equality

25% of Espresso point

capsules are made of production scraps

Corporate Carpooling Program

66,773kmtravelled by Headquarters employees

+7%compared

to 2018

4,423

-30%indirect emissions

Lavazza committed in reforestation projects through the Foundation:

In Perù, conserving and reforesting

36,000 hectares of Amazon rainforest

In Colombia, more than 1million

coffee trees were planted in

agroforestry systems

kg of CO2

saved in a year

in 2019, in Ethiopia, with a reforestation

and conservation project in Yayu

Coffee Forest Biosphere

trees were planted29,000

-8% power consumption in Headquarters Nuvola

-6.7% specific energy

consumption

Despite Lavazza’s consumption growing in absolute terms thanks to the inclusion of new

production companies in the Group, the index decreased compared to 2018 thanks to the energy

management model that identified improvement activities to be adopted.

100% of electricity for Italian, French and Canadian

plants from renewable source

Luigi Lavazza SpA and Carte Noire Lavérune certified ISO 14001/2015

17 WALLS + 1

GOAL ZEROSpreading the Message

LAVAZZA FOUNDATION

+97,000 beneficiaries

17 Countries

24Projects

Agenda 2030 awareness initiatives addressed to: employees, students, suppliers, local communities

In Italy, Lavazza considers civil unions and marriage equivalent, in granting monetary bonus

12fathers

37mothers

enrolled in the program

Economic Growth

Increase in turnover: from 1.87 to 2.2 bil. ¤

+18%Profitability

+41%

Decent Work

In 2019

60 beneficiaries in

4 countries

Lavazza experts training disadvantaged youth

Lavazza committed on specific on human rights and child labor prevention projects along coffee supply chain with

Lavazza Top Employer 2019

Carte Noire Great Place

to Work 2019

CORPORATE RESPONSIBILITY TRACK - REPUTATION INSTITUTE

9°in the world in

a digital training program that transforms parenting into a professional development path

10young graduates

take part to the first Lavazza Graduate

Program

A GOAL IN EVERY CUP

A G

OA

L IN

EV

ER

Y C

UP

THE L

AVAZ

ZA FA

MILY

HAS

BEE

N IN

THE B

USIN

ESS O

F CAR

ING

SINC

E 189

5.

WE

CARE

ABO

UT T

HE C

OMM

UNIT

IES

WHE

RE O

UR Q

UALI

TY B

EANS

ARE

GRO

WN,

AB

OUT

OUR

EMPL

OYEE

S AND

ABO

UT T

HE P

EOPL

E WHO

ENJO

Y OU

R CO

FFEE

.

U.N.

SUST

AINA

BLE D

EVEL

OPM

ENT G

OALS

AND

THE G

LOBA

L GOA

LS A

LIGN

WIT

H A

LAVA

ZZA

GROU

P CO

RE VA

LUE:

TO

TH

E FA

RM

ERS

WHO

TEND

COFF

EE B

EANS

UND

ER TH

E SHA

DE

OF TH

E FOR

EST C

ANOP

Y AN

D TH

E RAY

S OF T

ROPI

CAL S

UN.

TO

OU

R E

MP

LOY

EES

WHO

SE FU

NDAM

ENTA

L RIG

HTS,

WEL

LBEI

NG

AND

PERS

ONAL

DEV

ELOP

MEN

T IS O

UR PR

IORI

TY.

TO

TH

E C

UST

OM

ERS

WHO

SHAR

E OUR

CONC

ERNS

AND

COM

MIT

MEN

T TO

CREA

TING

A

MOR

E FAI

R AN

D SU

STAI

NABL

E FUT

URE.

WE A

RE CO

MM

ITTE

D TO

ADV

ANCE

THE G

LOBA

L GOA

LS.

THE

AUTH

ENTI

CITY

OF O

UR M

ISSI

ON IS

DEM

ONST

RATE

D BY

OUR

DEV

OTIO

N TO

WOR

KING

ON

THE

GROU

ND

AND

IN T

HE C

OMM

UNIT

IES

WHE

RE O

UR B

EANS

ARE

GRO

WN

AND

WHE

RE O

UR C

OFFE

E IS

PRO

DUCE

D AN

D EN

JOYE

D AR

OUND

THE W

ORLD

. W

E ENG

AGE W

ITH

PEOP

LE EV

ERYW

HERE

BEC

AUSE

WE B

ELIE

VE EV

ERY

PERS

ON C

AN P

LAY

A M

IGHT

Y RO

LE IN

HE

LPIN

G OU

R CL

IMAT

E, EC

ONOM

Y AN

D SO

CIET

Y.

AND

WE C

ARE A

BOUT

THE F

UTUR

E OF O

UR PL

ANET

AND

SOCI

ETY.

THAT

’S W

HY W

E ARE

COM

MIT

TED

TO TH

E

THEY

ARE

A G

LOBA

L BUS

INES

S IM

PERA

TIVE

AND

GUI

DE O

UR W

ORK.

RE

SP

ON

SIB

ILIT

Y.

AT L

AVAZ

ZA, W

E CO

MM

IT T

O OP

ERAT

ING

RESP

ONSI

BLY

IN

ALL

ASPE

CTS

OF O

UR B

USIN

ESS.

WE

ARE

STAY

ING

TRUE

TO

OUR

VALU

ES A

ND F

AMILY

ROO

TS. W

E AR

E ST

AYIN

G TR

UE...