When it comes to service,we give you the whole package.

QUESTIONS? CALL US AT 888-717-7511

TABLE OF CONTENTS

OUR MISSION FOR YOUR SUCCESS

TURNKEY SOLUTIONS

WHY CHOOSE FULFILLMENT WORKS?

SERVICES

■ Direct to Consumer, eCommerce Fulfillment, Product Fulfillment

■ Literature Fulfillment, Direct Response, Business to Business and Retail Fulfillment Services

■ Inventory Management, Kitting Services

■ Logistics Management

ONLINE FULFILLMENT MANAGEMENT

WAREHOUSING SERVICES

RESULTS

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TABLE OF CONTENTS

OUR MISSION FOR YOUR SUCCESS

Fulfillment Works’ mission is to provide outstanding turnkey fulfillment services to the B2C and B2B Direct Marketing and E-commerce industry. We stand behind our commitment to this business, our clients, associates and friends with our mission. These are the core values and principles that drive our company: A recognition that our employees largely contribute to our success. We provide a safe and healthy environment where sta� members don’t simply come to work but come to excel. Where colleagues are friends, and initiative and enthusiasm are honored. We are committed to providing opportunities for employee advancement and are dedicated to ensuring that all employees, clients and associates are treated with honesty and respect. We maintain long-term client relationships through open communication and integrity. To our community and industry, we maintain exemplary corporate citizenship and demonstrate energetic and ethical business practice.

PAGE 1 OUR MISSION FOR YOUR SUCCESS

The path to growth is only a discussion away.

PAGE 2 TURNKEY SOLUTIONS

TURNKEY SOLUTIONS

When we say "full-service fulfillment" we mean it. Fulfillment Works provides every imaginable order fulfillment service, including:

EAST AND WEST COAST WAREHOUSES

FDA registered, climate-controlled, bi-coastal facilities in Reno, NV and

North Haven, CT.

ONLINE FULFILLMENT MANAGEMENT

Clients can manage accounts from anywhere, and customize reporting

outputs.

RESULTS99.9% warehouse inventory

accuracy, and the industry’s fastest turnaround times.

PAGE 3 WHY CHOOSE FULFILLMENT WORKS?

WHY CHOOSE FULFILLMENT WORKS?

Since 1999, Fulfillment Works has specialized in creating customized solutions for clients across the United States and around the world. Customization means we take the time to learn your needs like no other fulfillment company does. It means discussing your goals, asking smart questions, and understanding your business and the challenges it faces as if they were our own. That’s what makes us the best 3PL provider around. Clients never fail to notice that our sta� loves what they do, and love doing it well.

Because we’re detailed, e�icient, and statistically close to perfection, we’re prepared to meet whatever challenge our clients may be facing. Whether you are a start-up or a Fortune 500 company, Fulfillment Works makes it easy for you to respond to new orders, surprise contracts, or new opportunities with total peace of mind.

Whether you’re considering outsourcing fulfillment for the first time, or are concerned with the risk involved in switching to a new 3PL provider, we give you our guarantee that our customized approach will help you save money, solve problems, reduce costs, and increase productivity. Your success is our goal, and as our loyal clients will attest, we deliver. We hope to make you a believer that we’re “the best fulfillment center” for your business’s needs.

OURPERSONAL

GUARANTEE

When it comes to service, we give you the whole package.

SERVICES

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PRODUCT FULFILLMENT

Fulfillment Works tailors product fulfillment solutions to meet each client’s individual business requirements and specific needs. As a full-service 3PL provider, we are experienced in shipping a multitude of products, including:

■ Health & Beauty products■ Entertainment & Education products■ Electronics

■ So� & Hard Goods■ Non-perishables■ And more

Our pick, pack and ship services are managed by our fully-automated and integrated order processing and inventory control system. We process your orders upon receipt, and they ship within 24 hours.

DIRECT TO CONSUMER

Fulfillment Works understands the complexity and challenges of B2C order fulfillment and has the resources in place to help businesses increase sales and customer satisfaction. You can count on us for fast, accurate shipping of your products, direct to consumers anywhere in the world.

ECOMMERCE FULFILLMENT

Fulfillment Works is a proven leader in ecommerce fulfillment for all sizes and types of businesses. We understand that when you are fully devoted to running an ecommerce business, you need a fulfillment house that provides turnkey e-commerce fulfillment services; a 3PL provider who you can rely on to keep your inventory properly managed, your orders e�iciently shipping, and your customers happy and coming back again and again. When it comes to ecommerce order fulfillment, we give you the whole package! We process all open orders, print customized packing slips with your company logo and information, and ship the orders worldwide – no matter the size.

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LITERATURE FULFILLMENT

Fulfillment Works provides superior literature fulfillment services that allow clients to process and ship thousands of orders each day. Whether it’s books, catalogs, sales kits, sales and marketing materials - our flexible approach allows us to tailor our literature fulfillment services to meet each client’s individual business requirements and needs.Orders are accepted through a variety of data exchanges like real-time processing through API calls, real-time XML feeds, batch order files in a multitude of formats, EDI, fax, and mail.

DIRECT RESPONSE

As direct response fulfillment experts, we know that delivering your products correctly and on time is important in achieving satisfied customers and repeat business. Your success is our goal, and as our loyal clients attest, we deliver.

BUSINESS TO BUSINESS AND RETAIL FULFILLMENT SERVICES

Fulfillment Works o�ers retail fulfillment services for large and small business alike. Our B2B solutions meet the EDI fulfillment and routing requirements of big box retailers throughout America. That’s one of the many reasons we ship to some of the largest retail chains in the country. We understand that retail fulfillment is deadline sensitive and attention to detail is critical – there is no margin for error. Fulfillment Works ensures that your products arrive on time, with complete accuracy, every time!

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INVENTORY MANAGEMENT

Fulfillment Works provides inventory optimization services that allow you to manage your inventory according to your current business conditions. Our state-of-the-art system is fully automated to help you manage your inventory by sending out real-time “low level” inventory alerts, movement history reports and current usage analysis reports. Additionally, our inventory control management team ensures the availability of the right products at the right times to meet varying customer demands during periods of business as usual, promotional spikes, and seasonal volume increases.

KITTING SERVICES

Fulfillment Works provides an array of pick and pack and kitting services to meet your needs. From sales and marketing kits, giveaways, or gi�-with-purchase orders, we have the equipment and the skilled warehouse team to handle kit assembly e�iciently and cost e�ectively. Fulfillment Works’ kitting services include simple kits, where a few items are placed in a package, or complex kits that include several components to be placed in custom die-cut boxes with trays, custom inserts, wafer seals, custom wrapping, and just about anything else. Whatever kind of unboxing experience you want to create - our kitting services team can make it happen! Our kitting services include both on-demand kitting and pre-assembly for the creation of in-house stock items. Pre-assembled kits are inventoried and warehoused, awaiting pick and pack order processing.

LOGISTICS MANAGEMENT

Using our logistics management experience, we help companies lower their costs and improve shipping e�iciencies. Our skilled supply chain management team knows how to find the best shipping method to get your goods delivered expeditiously and economically.

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ONLINE FULFILLMENT MANAGEMENT

Fulfillment Works’ Client Access Center provides a secure online fulfillment management portal where clients’ can manage all aspects of their account, from any internet connection worldwide including mobile devices.

Through our online fulfillment management portal, clients can manage inventory, orders, backorders, receiving, inventory reorder levels, shipments, shipment confirmation emails, shipping history, sales and marketing reports, and much more – all in real-time. Additionally, the interactive site allows clients to enter or edit orders, enter incoming inventory purchase orders, and cancel pending orders.

Customized logins provide di�erent levels of access for all members of your team. Additionally, each user can customize their views and reporting outputs to only display information that is beneficial to his/her daily operations.

We do it brilliantly or not at all.

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INTEGRATION

Have an integration platform that we didn't list? Let us know and we will look into it.

In addition to our ecommerce integrations, our system has a fully-featured real-time SOAP XML API that allows a client's programming team to write their own integration with us to do the following:

■ Add orders■ Get order information, including shipment and tracking data, in real time.■ Get real-time inventory counts■ Add advanced inventory receipt information electronically into our system.■ And much more.

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WAREHOUSING SERVICES

Fulfillment Works provides warehousing services out of our FDA-registered, climate-controlled, state-of-the-art managed warehouse facilities – one on the west coast in Reno, NV and one on the east coast in North Haven, CT. We guarantee that your products are stored securely in all of our warehouse spaces and handled e�iciently throughout every phase of the fulfillment process. Our fulfillment warehouses are fully-automated and insured, with tight security and camera monitoring at all times.

Delivering real, measurable results through hard workand solid analysis.

PAGE 11 WAREHOUSING SERVICES

EAST COAST

Our east coast warehouse in Connecticut is ideally situated, with close proximity to New York City and fast access to the ports of New York and New Jersey and major distribution points up and down the coast, across the country and around the world. Some features of our east coast fulfillment center include:

■ Located directly o� of major highway/interstate - easy access truckload and small PVA carriers■ Easy access truckload and small package carriers■ Climate controlled■ Fully automated (including RF, conveyer systems, etc.)

■ 225,000 sq. �.■ FDA-registered facility■ 24-hour security■ Secure storage

WEST COAST

Our west coast warehouse in Reno, Nevada is strategically located with access to 5 major ports, less than 1-day ground service to 8 states, and 2-day ground service to all 11 western states. Some features of our west coast fulfillment center include:

■ Located directly o� of major highway/interstate - easy access truckload and small PVA carriers■ Easy access truckload and small package carriers■ Climate controlled■ Fully automated (including RF, conveyer systems, etc.)

■ 100,000 sq. �.■ FDA-registered facility■ 24-hour security■ Secure storage

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PAGE 13 RESULTS

We take the time to learn your needs like noother fulfillment company does.

99.9% WAREHOUSE INVENTORY ACCURACY, AND THE INDUSTRY’S FASTEST TURNAROUND TIMES.

ATTENTION TO DETAIL, IMMACULATE WAREHOUSE AND A GREAT RELATIONSHIP

"They have not only provided top-notch service and care, they have become a partner to us rather then simply a vendor. The quality of business that I provide is greatly accelerated by the outstanding management and service delivered by Fulfillment Works."

A GROWTH PARTNER - NOT JUST A FULFILLMENT VENDOR

"As Associate Producer of one of New York's largest annual fundraising events, Fulfillment Works has been a lifesaver for me. They have not only provided top-notch service and care, they have become a partner to us rather then simply a vendor. The quality of business that I provide is greatly accelerated by the outstanding management and service delivered by Fulfillment Works."

QUESTIONS? CALL US AT 888-717-7511

© 2018 FULFILLMENT WORKS, LLC

FULFILLMENT WORKS, LLC (WEST)900 N HILLS BLVD, SUITE 300RENO, NV 89506

FULFILLMENT WORKS, LLC (EAST)297 STATE STREET, BLDG. 1NORTH HAVEN, CT 06473