he Geneva Four Seasons Hotel des Bergues: the absolute luxury

Built in 1834, the Geneva Four Seasons Hotel des Bergues is the oldest luxury hotel in Switzerland. This outstanding living place combines modernity, warmth, and tradition. The property is ideally located in front of the Lake Geneva with a magnificent view over the snowy peaks of the Alps. The Four Seasons Hotel des Bergues features 115 rooms, 40 suites of classic elegance, a spa, a pool, a fitness room, and 2 gourmet restaurants. The establishment is distinguished by the personalised assistance of each customer and its unmatched service.

he maintenance management to ensure the service quality

“8 technicians carry out all

maintenance work on the hotel's infrastructure, as the hot or cold water production units, the sanitary facilities, the kitchens, the ventilation system, the electrical installations, and the safety devices and fire protection systems.

Subcontractors only intervene for the specialised maintenance on equipment such as lifts, induction ovens, boilers, or gas stoves.” explains Cédric Brocard, Technical Manager of the establishment.

When he joined the company in 2010, the organisation in place was not giving complete satisfaction to the management.

The maintenance work was entirely carried out by external service providers and the hotel had no software to monitor their activity. “We must make sure that everything always works.” Concerned to be more efficient, Cédric

Brocard decided to implement a CMMS solution to: - Optimise the monitoring of the maintenance activity. - Increase the availability of the hotel's infrastructure (rooms, pool, etc.) - Ensure the traceability of requests and of the work carried out. - Capitalise on experience feedback. - Ensure the safety and reliability of the equipment.

Technical specifications

FOUR SEASONS

GroupApplication:

Micro Maint

115 rooms 40 suites

470 pieces of equipment to maintain

8 employees in the technical department

Hospitality

Micro Maint plays a key role in the efficient maintenance of the equipment at the Geneva Four Seasons Hotel des Bergues.

icro Maint for an Excellence service

Having used a DIMO Maint's CMMS solution during a previous professional experience within the Four Seasons Group, the technical manager naturally renewed his confidence in the publisher and selected Micro Maint, the most economical solution. Easy to use and fast to deploy, Micro Main meets the main functional requirements of the specifications: - Rapid creation of a tree containing the 470 equipment of the establishment, - Management of the work requests issued by the housekeepers, or directly by the alarms of the centralised technical management (CTM) system, - Management of the preventive maintenance and monitoring of the regulatory controls, - Monitoring of the subcontracting activity. “The maintenance we carry out is more conditional than preventive. Indeed, a round of the equipment is carried out every day, thus ensuring optimal responsiveness of the teams.

Similarly, the CTM system triggers alarms when a fault is reported at meter level and automatically triggers a work request.” says Cédric Brocard. Cédric Brocard prints and gives the work orders to the technicians every day. Once the work carried out, the echnician draws up the intervention report with information such as the time spent, the parts used, etc. The technical manager then takes care of closing the requests on the basis of the report.

hotel maintenance efficient and effective

The commercial success of the hotel does not solely depend on the good greeting by the receptionists or the quality of the catering, but also on the effectiveness of the maintenance department's work behind the scenes. Customer loyalty is also conditioned by the quality of the facilities and equipment of the hotel. Micro Maint is today a major contribu-tion to the management of an adapted maintenance strategy and to a sound policy for the renewal of the equip-ment. The investment decisions are now based on the life-cycle cost of the equipment: maintenance cost, cost of use…