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A Competitive Advantage for Professionals Both individuals and companies benefit from the variety of professional education programs offered through Ricoh University. Our programs offer many distinct advantages that are beyond compare. All Ricoh University Programs assure the highest level of quality and relevance. Partner with Ricoh University to develop long-term strategies to meet your education needs for success.

• Progressive, Flexible Training System - Sales and Service

• Expansive Curriculum - Sales, Technology and Professional Skills Development

• Easy to Do Business With - Online Enrollment • Top Ranked Train-The-Trainer Program

Valued Education “Over the years I’ve attended many training programs, both in this industry and outside, and never have I attended one that was more cohesive and enthusiastically taught as yours.” - Student Feedback - “...This was a great course at the right time in my career at Ricoh. I thanked my manager for sending me.” - Student Feedback -

Industry Focused Courses at Ricoh University blend product information, selling techniques, success stories and proven field strategies. Ricoh University provides sales and service staff the opportunity to balance the time spent on education with the time spent with customer service. Programs focus specifically on skills needed to succeed in the Office Products Solutions Market.

Learning Strategy

Balanced Education We at Ricoh University strive to offer courses in a blended learning environment which includes both instructor-led training and computer-based courses when classroom hands-on exercises and/or live instruction is not required. This mix of delivery methods enables students to get the education needed, while limiting time away from our valued customers.

“I have already begun implementing some of the tools I brought back from class. During a recent canvass call I was able to exhaust all of her put-offs and secure a follow-up appointment that in the past would have had me tucking tail and scurrying away empty-handed.” - Student Feedback -

Ricoh Four Floor Strategy

Planned Growth and Development

First Floor This first level will prepare students to connect products in order to expand customer solution options. Second Floor Customer needs now require familiarity with network terminology, Windows printing solutions and network integration possibilities. Third Floor Document volume now expands to include high volume printing, enterprise printing and specialty printing, such as, host printing and variable data capture. Fourth Floor Sophisticated customer needs involve enterprise-wide document management solutions. Multiple departmental applications must be considered along with a mastery of consultative selling skills.

The Office Productivity Solutions Market is undergoing a transformation and customers are demanding an increased level of sophistication from the vendors who offer document management solutions. The Ricoh Four Floor Strategy provides the framework for the progressive shift from standalone unit sales to enterprise-wide document management systems. Ricoh University has embraced this model to assist Sales and Technical Professionals in designing their education path so they can progressively increase the skills and knowledge needed to recommend increasingly complex solutions. Similar to a college degree both sales and technical students can advance through levels of the Four Floor Model by obtaining the appropriate number of credits at each level.

62 Credits Total

Year 1 Year 2 Year 3 Year 4 Year 5+

Fourth Floor15 Credits Needed

5 Year Career Training Path

Third Floor15 Credits Needed

Second Floor15 Credits Needed

First Floor17 Credits Needed

62 Credits Total

Year 1 Year 2 Year 3 Year 4 Year 5+

Fourth Floor15 Credits Needed

Fourth Floor15 Credits Needed

5 Year Career Training Path

Third Floor15 Credits Needed

Third Floor15 Credits Needed

Second Floor15 Credits Needed

Second Floor15 Credits Needed

First Floor17 Credits Needed

First Floor17 Credits Needed

Core Skills Specialty Sales/Product Softskills Certifications For more information and course descriptions visit http://www.ricohuniversity.com

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Standalone DevicePPC (AD/BC Conversion)

Printing SolutionsMFP/Printer & Solution S/W, Consultation

Document SolutionsDocument Management S/W, eCabinet,Consultation, Customization

Network Connected DeviceMFP, Printer, Scanner, Utility

Sales

• Sales Reps need to initially focus on standalone devices and small workgroups that meet basic customer needs.

• Sales reps then need to work with customers to network devices and recommend software applications.

• Networked customers now need to address their needs for hardware, software and custom applications.

• High level sales involve enterprise-wide document management solutions and must integrate hardware and software solutions to meet customer applications.

Sales Education Path

“This was the best sales class I have ever taken in my 11 year career in the industry.” - Student Feedback -

For more information and course descriptions visit http://www.ricohuniversity.com

Sales Professionals Students progress through the Four Floor Education Path through a combination of suggested core technology focused training, sales education, professional development offerings and industry certification programs.

Elements of Success,

Small WorkgroupSelling

Sales Dev.Training Program,Digital Cop/Fax,Basic Network,Understanding

Color

Connecting withCustomers,Discovering

BusinessDocuments

1

ProductionSelling

StrategiesPresentation

Skills

ImageManagementCertification

MultifunctionProd. Solutions,

SellingDocumentSolutions

2

Selling Host Printing,

MicroPress

High Volume,Wide Format

Controller

Capturing TotalDocument

VolumeNetwork+Server+3

ConsultativeSelling,

AdvancedVertical Market

AdvancedDocumentSolutions

Negotiating CDIA+4Floor Core Specialty Softskills Certification

Sales Engineer Sales Engineer Professionals A Sales Engineer blends technical expertise and refined consultative sales skills to “bridge the gap” for existing and potential customers. Both sales and technical skills development are essential to the ongoing success of the Sales Engineer.

• Sales Engineers need to understand the technical aspects of a solution sale.

• The involvement of the Sales Engineer provides credibility to the sale from a technical standpoint.

• Sales Engineers also provide technical information and support to sales teams.

• They need to develop skills to successfully position solutions throughout the Four Floor Model.

Sales Engineer Education Path

For more information and course descriptions visit http://www.ricohuniversity.com

Service Plus,Presentation

Skills

Digital Cop/Fax,Discovering

Business Docs.

ProductionSelling

StrategiesA+1

Fiery,Security (1+2),

Selling Doc.Solutions

Communication,Personal Dev.

Network+,Image

ManagementCertification

MultifunctionProd. Solutions,

ConnectedOffice Env.,

Desktop Apps.2

Adv. ConnectedOffice Env.

Wide FormatController,

Intro Unix/Linux,EFI/MicroPress

ProjectManagement,

Capturing TotalDocument

Volume

MCPLinux+iNet+3

eCabinetScanRouter Doc.

Solutions,GlobalScan

ConsultativeSelling

CDIA+MCSAMCSE4

Floor Core Specialty Softskills Certification

Service Service Professionals Service Professionals use their technical expertise to address both hardware and software system issues. They must install, service and troubleshoot devices in a variety of customer environments.

• First floor service professionals focus on servicing standalone products and basic technology.

• Service then expands to include connected products and networking technology.

• Skilled Service Professionals will provide support for unique printing solutions and applications.

• High level fourth floor service includes enterprise-wide document solutions, software installation and configuration.

Service Education Path

For more information and course descriptions visit http://www.ricohuniversity.com

“I also wanted to mention how informative I found the MFP Solutions course to be. I would not have even attempted this install had I not been through the class. When I left, they were printing and scanning to e-mail.” - Student Feedback -

Service Plus,Customer

Service Skills

Segs. 1-3,Core Basics,B003, G080,

Color Basics,Fax Basics,SP Product,

Scan SP

B132/B200,B070/SR90,A258/A257,B186, B140,C223/C244,B125, B010,Dig. Dup. SP

A+1

Fiery,Security (1+2),

Selling Doc.Solutions

Communication,Personal Dev.

Network+,Server+

MultifunctionProd. Solutions,

ConnectedOffice Env.,

Desktop Apps.2

Adv. ConnectedOffice Env.

Wide FormatController,

Intro Unix/Linux,EFI/MicroPress

ProjectManagement,

Capturing TotalDocument

Volume

MCPLinux+iNet+3

eCabinetScanRouter Doc.

Solutions,GlobalScan

Coaching andSupervision

CDIA+MCSAMCSE4

Floor Core Specialty Softskills Certification

BUSINESS SKILLS Customer Service Skills Communication Skills Personal Development Skills Project Management and Consulting Skills Coaching and Supervision Management and Leadership Desktop Application Skills

CERTIFICATION AND IT SKILLS Networking and Computer Skills (including A+ and Network+) CompTIA iNet+ CompTIA Server+ Microsoft Certified System Administrator (MCSA) Windows 2000 CompTIA Linux+

Available 24/7 365 days a year Skill Assessments

Using the power of the Internet, eLearning provides a faster and convenient alternative to learning the career skills people need to succeed. Through eLearning individuals are empowered to expand their knowledge and skills, giving each a competitive advantage in today’s business world where change is the only constant.

Knowledge Management Ricoh Corporation recognizes the power of information and is focused on orchestrating an effective delivery system in real time across your organization. Ricoh has developed an information delivery solution, RFG-eSource, an internet-based content management system designed to facilitate the creation, management, access and publication of information from a secure centralized web-based repository.

Additional Benefits

Train-The-Trainer The Spire Program (Train-the-Trainer) is offered through Ricoh University and provides assistance in training a large number of service or sales staff on specific products or programs. This cost saving training alternative provides the flexibility to train as often as needed at a facility of your choice.

http://www.rfg-esource.com

Sales Success Stories The Success Story Toolbox contains a collection of success stories based on vertical markets, which assist in developing future strategies to win sales. Meeting future prospects with this knowledge assures an edge over the competition. Success stories help customers understand the many diverse solutions that meet their business needs.

http://www.ricohuniversity.com

Learning Centers World Class Instructors and Facilities

Ricoh University Mission

Pine Brook, New Jersey

Education CampusRegional Center

Duluth, Georgia

Tustin, CaliforniaPine Brook, New Jersey

Education CampusRegional CenterEducation CampusRegional Center

Duluth, Georgia

Tustin, California

Our mission is to satisfy the education and training needs of our business partners through the development of innovative learning opportunities by leveraging technology and information to energize continuous growth, creating exceptional value for our organization, business partners and end-users.

CONTACT US: Ricoh University Main Number: 973-882-2200

Key Contacts Theresa Riverso - Manager, Customer Service Support

[email protected] 973-882-5209 Tom McLoughlin - Manager, Ricoh University-East

[email protected] 973-882-5823 Marilyn Bloom - Manager, Ricoh University-West

[email protected] 714-566-3683 Woody Pritchard - Manager, Ricoh University-South

[email protected] 770-840-4835 Ed Mossuto - Manager, Ricoh University-Extension

[email protected] 714-566-3506 Marian Janes - Manager, Knowledge Center

[email protected] 973-882-3907 Reuben Dismukes - Manager, Design and Development

[email protected] 973-882-5265 Teresa Ciarcia - Project Manager

[email protected] 941-637-6863 Beverley Patterson - Director, Ricoh University [email protected] 973-882-5787

http://www.ricohuniversity.com

Ricoh University West 1231 Warner Avenue Tustin, CA 92780

Ricoh University East 19 Chapin Road, Building C Pine Brook, NJ 07058

Ricoh University South 2405 Commerce Avenue, Suite 600 Duluth, GA 30096

“Thank you for creating the program and investing the time and effort in the sales force.” - Student Feedback - “Great class. I learned a lot more than I expected.” - Student Feedback -

http://www.ricohuniversity.com

rfg#017685