A CommunITy lIFelIne

2008 AnnuAl RePoRT

Dear Friend,

As we imagine the future of Community Voice Mail, we envision a community

lifeline - supporting individuals, social service agencies, and whole communities to

solve problems, ease suffering, and make the most of resources.

So many people count on Community Voice Mail to help them reconnect and

restore their lives. In their stories I see the extraordinary and transformational

impact that connection has on their sense of hope, and on their concrete prospects

for success. Their stories energize us to create new uses of Community Voice Mail

technology.

On behalf of the Board of Directors and myself, thank you for your leadership, your

support, and your compassion for the people who rely on Community Voice Mail

as a vital lifeline. With your support, we can continue to advance together to reach

many thousands more. With your support, we can continue to make our vision real.

Sincerely,

Jennifer BrandonExecutive Director

ToDAy, CommunITy VoICe

mAIl hAS gRoWn InTo A

nATIonAl neTWoRK WhICh

ConneCTS moRe ThAn 40,000

PhoneleSS PeoPle AnnuAlly

To The ReSouRCeS They neeD

To ReSToRe DIgnITy AnD

STAbIlITy To TheIR lIVeS.

leTTeR FRom The exeCuTIVe DIReCToR

2008 hIghlIghTS

In 2008, 46 host agencies in 346 municipalities provided CVm services

to 41,078 people in crisis and transition via a network of 2,108 health and

human services agencies.

RECOnnECTIng ThOuSAnDS OF pEOplE EVERy DAy

In ADDITIon To ConneCTIng

ThouSAnDS oF PeoPle To

mIllIonS oF VoICe mAIl

meSSAgeS, CommunITy

VoICe mAIl:

• Launched 6 new sites:

TulSA, AlbuqueRque,

FT. lAuDeRDAle, AKRon,

CoWlITz CounTy (WA) AnD

The InlAnD emPIRe (CA).

• sent 1,800 broadcast

VoICe AnD emAIl meSSAgeS

To ClIenTS (46%

emPloymenT RelATeD).

Boston

New York City

Philadelphia

Washington DC

Richmond

Raleigh

AikenCounty

Atlanta

Orlando

South Florida

Pinellas County

ChattanoogaMemphis

Tulsa

Chicago

Detroit

Twin Cities

Denver

Cleveland

Summit County

Albany

DallasFort Worth

Austin

Houston

San Antonio

Albuquerque

Phoenix

Inland Empire

San Diego

Los Angeles

Santa ClaraCounty

Salem

Portland

BellinghamSkagit County

North Central WA

South Central WASpokane

Cowlitz-Wahkiakum

Island CountySnohomish County

SeattleTacoma

OlympiaVancouver

2008 hoST AgenCIeS

Community Info & Referral phoenix, AZ

Inland Empire United Way Inland Empire, CA

Weingart Center los Angeles, CA

Community Technology Alliance Santa Clara County, CA

Multi-Link Telecom Denver, CO

Homeless Services Network of Central Florida Orlando, Fl

2-1-1 Tampa Bay Carespinellas County, Fl

Coalition to End Homelessness Broward County, Fl

Samaritan House Atlanta, gA

Inspiration Corporation Chicago, Il

Heading Home Boston, MA

Jewish Vocational Services (JVS) Detroit, MI

Twin Cities CVM Minneapolis-St. paul, Mn

Wake County Human Services Raleigh, nC

Metropolitan Homelessness ProjectAlbuquerque, nM

City of Albany Albany, ny

Partnership for the Homeless new york, ny

NEOCH & United Way of Greater Cleveland Cleveland, Oh

Info Line, Inc.Summit County, Oh

Tulsa Day Center for the HomelessTulsa, OK

CommunITy VoICe mAIl

PARTneRS WITh CommunITy-

bASeD AgenCIeS To hoST

CVm SeRVICeS ACRoSS The

CounTRy AnD enSuRe ThAT

CommunITy VoICe mAIl

ReACheS The PeoPle Who

neeD IT. The CollAboRATIon

beTWeen CommunITy VoICe

mAIl AnD hoST AgenCIeS IS

eSSenTIAl To ouR mISSIon.

ThAnK you To ouR PARTneRS Who bRIng CVm To TheIR CommunITIeS eVeRy DAy

Transition Projects, Inc. portland, OR

Northwest Human Services Salem, OR

Travelers Aid philadelphia, pA

Aiken County HelpLine/2-1-1 Aiken, SC

Chattanooga Regional Homeless Coalition Chattanooga, Tn

Partners for the Homeless Memphis, Tn

Austin Travis County MHMR Austin, TX

The Stewpot Dallas, TX

Catholic Charities Fort Worth, TX

Coalition for the Homeless of Houston/Harris County houston, TX

Catholic Charities San Antonio, TX

Gilpin-Jackson Center Richmond, VA

Opportunity Council Whatcom County, WA

Lower Columbia CAClongview, WA

Opportunity Council Island County, WA

Solid Ground King County, WA

Skagit County CACSkagit County, WA

Volunteers of AmericaSnohomish County, WA

Benton Franklin CAC South Central Region, WA

Spokane Neighborhood Action Program Spokane, WA

Metropolitan Development Council Tacoma, WA

Council for the Homeless Clark County, WA

Chelan Douglas CAC north Central Region, WA

CVMN Olympia and Bremerton, WASan Diego, CA

DC Central Kitchen Washington, DC

ThAnK you To ouR PARTneRS Who bRIng CVm To TheIR CommunITIeS eVeRy DAy

CARolyn

ImAgIne The ImPACT oF

A SoCIAl SeRVICe Tool

ThAT TRAnSFoRmS lIVeS

AnD RemInDS uS oF The

ImPoRTAnCe oF humAn

ConneCTIon.

“I COulD nOT hAVE DOnE IT WIThOuT ThE hElp OF COMMunITy VOICE

MAIl. I COulDn’T hAVE SECuRED DOCTORS’ AppOInTMEnTS, ApplIED FOR

JOBS, lOOKED FOR An ApARTMEnT OR STAyED In TOuCh WITh pEOplE.” — CAROlyn, CVM ClIEnT

Carolyn was working her dream job as an in-home day care provider when her

dream quickly disintegrated. She lost her job and soon after lost her home.

After a period of living out of her car and in a variety of area shelters, Carolyn

almost lost hope. her faith and community saved her. Among the services she

received was her Community Voice Mail number.

Determined to get her life back on track, Carolyn searched for jobs using her

Community Voice Mail number to complete housing and job applications as well as

manage doctors’ appointments and maintain contact with friends and family.

Carolyn’s hard work soon paid off. A year after becoming unemployed, she found a

job as a pre-school teacher and now has an apartment. She also volunteers her time

reading to children giving her an ideal way to give back to the community.

ReConneCTIng PeoPle

WeIngART CenTeR

“AlOng WITh OuR MAny EMplOyMEnT SERVICES, WE hAVE FOunD ThAT

hAVIng A COMMunITy VOICE MAIl ACCOunT IS CRITICAl FOR JOB SEEKIng

AnD lAnDIng A pOSITIOn.” — RIChARD CAInES, DIRECTOR OF WORKFORCE DEVElOpMEnT

In the current economic environment, with national unemployment nearing 10%,

an increasing number of people who have never known life without a phone

are finding out just how isolating and damaging it can be to have no means of

communicating with the outside world.

Through the Community Voice Mail program, the Weingart Center Association,

a human services agency, distributes 1,750 voice mail accounts— a vital

communication tool— to homeless and low income individuals throughout los

Angeles County. Since its inception in 2001, the program has provided a direct link

to opportunities for more than 5,000 men and women in need.

The Weingart Center knows that having a job is critical to living self-sufficiently, and

working plays a major role in self-esteem. having a Community Voice Mail number

is critical for job seeking and landing a position.

ImAgIne A CommunITy WheRe

CVm IS A STAnDARD PART oF

The job PlACemenT Tool

KIT AlloWIng emPloyAble,

PhoneleSS PeoPle To SeeK

WoRK WITh ConFIDenCe AnD

To FInD emPloymenT FASTeR.

ReConneCTIng SeRVICeS

ImAgIne A VeRSATIle

TeleCommunICATIonS

neTWoRK ConneCTIng

PeoPle To A CARIng humAn

neTWoRK, VITAl InFoRmATIon

AnD neW oPPoRTunITIeS.

“JuST BECAuSE yOu ARE In pOVERTy OR In CRISIS DOESn’T MEAn yOu

DOn’T DESERVE TO hAVE ACCESS TO TEChnOlOgy – BECAuSE TODAy

TEChnOlOgy IS WhAT MAKES uS A COMMunITy.” — SCOT, CVM MAnAgER

Communities are rich with resources and information. The challenge is how to

connect to those resources at the right time and in the right way.

Working with thousands of phoneless people through a network of 140

participating Community Voice Mail agencies in houston, CVM Manager Scot

More has seen how something so basic to most of us has become a lynch pin

for houston’s response to homelessness. “Without a phone number you are

alone. you lack any kind of community.” Working with people who have become

homeless, Scot sees the role that connection to community plays in building lives

back from crisis. “Somehow, having a phone number restores people’s sense of

being an individual at the same time it makes them feel less alone.”

CVm houSTon ReConneCTIng CommunITIeS

CISCO SySTEMS

Cisco Systems has contributed more than $3.5M of product, hundreds of employee

hours, and significant grant dollars to Community Voice Mail, modeling

extraordinary corporate citizenship and working side by side with us to customize

cutting-edge technology for social good. These transformational capital

investments and operational support have poised us to double the number of

people served. We are extremely grateful for the support of Cisco Systems

Foundation, product Donations, and numerous employees who have contributed to

our cause.

ThAnKS To The FolloWIng CISCo VolunTeeRS

Ed Masters

Melissa Keough

Ty Thorsen

Isabelle Kuhlmeyer

Ryan Bloom

Mike Nguyen

Cleo Raulerson

Sheila Saddora

Glenn Inn

Darren Massey

Steve Molinari

Jeff Lindborg

Michael Begeman

Michael Chaney

Michael McCann

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CISCoReCognITIon

2008 SuPPoRT

FOUNDATIONSCisco Systems FoundationCommunity Foundation of greater ChattanoogaCommunity of new york Foundationhegi Family FoundationKirkpatrick Family Foundation

IN-KINDCisco Systems FoundationBoyntunesDavis Wright Tremaine llp

CORPORATECompsecFat Cat StudiosiContact

INDIVIDUALSTom Alberg & Judi BeckDan & Susan AlbertsonSteve & Monica AlbertsonChristina AmanteDayna Bateman

Doug Beighle & Kathleen pierceRobert & Royann BonnellSherri BoydJenn Brandon & Ken gordonJon & Bobbe Bridgelorenzo BurlesonDaniel CheeverJennifer Choate-SchwartzJim ClarkeMeryl CohenJennifer & peter ColeRichard & Dorothy ColeWilliam ColleranTed & patricia Collinsgretchen CorbinFrank CostaMark CraemerChuck & Marygay CrossJose & pam DavidSusan DunnMaryel DuzanBill & lee EllisDebbie FaulknerJulia FieldBarbara & Tim Fielden

ImAgIne geTTIng A meSSAge

WITh WoRDS oF WISDom oR

juST SImPle enCouRAgemenT

To helP you FACe The

ChAllengeS beFoRe you.

ThAnK you To All oF ouR 2008 SuPPoRTeRS

Jennifer FlanaganSandra & Adam price FriedStuart gastonR.B. gillmorJane ginsburgFred & Rolleen Erickson gockelpaul & Shannon Sperry goodrichBrian goreKeith grochowVijay gurusamyg Travis harperJan & Fred hegipaul & Irene henriksonEston hensleyStacy & Kelli Robson holmesAndrew houckEthan huggBlake Irvingharold Kawaguchinatasha KhamashtaJohn KidderJonathan & Elizabeth Curran King

David KnowltonRichard KoffmanDiane KoontzEd Kostenbauderphillip & Diane lankfordBrantley larewTimothy learmontVimmie lee IVRuss leonardDebbi lewangDW lewisEric & Caroline libbyJon littellDonald & JoEllen loebpeter & Kate Modic lucasEd & Carol MastersKathy McAllisterZan & Tara McCulloch-lussierCarl McgrathJohn & Marie McIntyreCarolyn MeyerSarah MeyerJennie Mildespeng MokKristina & Tom Montague

Scot MoreKarl MuddKen MyerAki namiokaAmber neillDavid & Susan Baer nicastropatrick nolanBetsy & Dan norton-MiddaughAnne phillips & Carol Brown Mary pigottFrances poselSamatha powellllew & Jonie pritchardKeith privettlucy & herb pruzanBard & Julie RichmondTheresa RooneyJeffrey RueckhausMike SandersJoyce & Robery Scherpelzlaura Seaver & Tom grenonMark SeritusAlisha SieminskiDave Sieminski & Joan Sharp

Joyce SieminskiDonald SirkinSteven & Margaret SmithRobin SnelsonDavid & Caroline SochaKeith & Ewa SpainAaron StadlerDavid & laurel StitzhalJanesh Surtilarry & Rebecca Sykespaul SytmanKathryn TerryToby ThomasTroy TidwellVanessa Velapeter Vergenzlaura VernumScott Walkerphil WhithersBecky WillardTok yiKatherine young

ThAnK you To All oF ouR 2008 SuPPoRTeRS

2008 FInAnCIAlS

for the year ended December 31, 2008

Support & Revenue 2008 2007grants and Donations $911,626 $373,604 In-Kind Contributions $66,944 $37,750 In-Kind Contributions of Voice mail System $587,189 $360,710 earned Income $384,656 $206,647 Interest $30,419 $17,684 Total Support & Revenue $1,980,834 $996,395 Operating Expenses Program $1,263,308 $977,188 Voice mail System Depreciation $840,314 $755,184 Administration $172,354 $127,348 Fundraising $86,010 $90,458 Total Operating Expenses $2,361,986 $1,950,178 Increase/(Decrease) in Restricted Funds $(477,176) $(842,956)Total Change in Net Assets $(381,152) $(953,783)

2008 exPenSeS

PRogRAm 89%

FunDRAISIng 4%

ADmInISTRATIVe 7%

PRogRAm $2,103,622

FunDRAISIng $86,010

ADmInISTRATIVe $172,354

TOTAL $2,361,986

STATemenT oF ACTIVITIeS

for the year ended December 31, 2008

Assets 2008 2007Cash & Investments $854,600 $896,398 grants & Corporate Donations Receivable $43,803 $108,699 Voice mail System (net of Depreciation) $2,528,979 $2,841,840 other Assets $39,535 $9,483 Total Assets $3,466,917 $3,856,420 Liabilities & Net Assets liabilities $20,995 $29,346 unrestricted net Assets $930,402 $834,378 Temporarily Restricted net Assets $2,515,520 $2,992,696 Total Liabilities & Net Assets $3,466,917 $3,856,420

2008 audited financial statements prepared by Voldal Wartelle & Co., P.S.

STATemenT oF FInAnCIAl PoSITIon

boARD oF DIReCToRS

“ThE COMMunITy VOICE MAIl nATIOnAl BOARD IS DEDICATED TO

pROVIDIng A COMMunICATIOnS SOluTIOn FOR pEOplE WhO ARE

hOMElESS, In TRAnSITIOn, OR FACIng OThER ChAllEngES In ThEIR lIVES.

OuR FERVEnT hOpE IS ThAT AS A nATIOn WE CAn EVEnTuAlly REDuCE

AnD ElIMInATE hOMElESSnESS AnD pOVERTy, BuT unTIl ThAT DREAM

IS FulFIllED, CVM WIll STRIVE TO pROVIDE OuR SIMplE BuT ESSEnTIAl

COMMunICATIOnS SERVICE TO AnyOnE WhO nEEDS A MEAnS TO STAy

COnnECTED.” — DAVE SIEMInSKI, CVMn BOARD pRESIDEnT

David SieminskipresidentSeattle, WA

Debbie FaulknerVice presidentSeattle, WA

Debbi lewangTreasurerSeattle, WA

Maryel DuzanAt-large DirectorSeattle, WA

gary leafAt-large DirectorSeattle, WA

Sarah MeyerAt-large DirectorSeattle, WA

Jason MitchellAffiliate Directorlos Angeles, CA

Scot MoreAffiliate Directorhouston, TX

Bard RichmondAt-large DirectorSeattle, WA

larry SykesAffiliate Director Dallas, TX

In 2008, 70% oF CVm ClIenTS

RePoRT AChIeVIng one

oR moRe oF TheIR goAlS,

InCluDIng:

• empLoyment

• housing

• heaLthcare

• safe communication

• access to sociaL services

mISSIon

Jennifer BrandonExecutive Director

Steve Albertsonnew Initiatives Director

Daniel CheeverAdministrative Coordinator

Jessica Dallyhelp Desk Technician

Stacy holmesDeputy Director

nick Jenningsnetwork Administrator

Anna landaprogram Development Coordinator

Kathy lynnFinance Manager

Kathy McAllisterBusiness Manager

Shannon TerrySenior network Administrator

2008 CVM nATIOnAl COnFEREnCE CommunITy VoICe mAIl

(CVm) helPS PeoPle lIVIng

In PoVeRTy, TRAnSITIon

AnD homeleSSneSS RebuIlD

TheIR lIVeS by ConneCTIng

Them To jobS, houSIng,

InFoRmATIon AnD hoPe. We

Do ThIS by CuSTomIzIng

AnD DISTRIbuTIng

CommunICATIonS

TeChnology VIA A nATIonAl

neTWoRK oF CommunITy-

bASeD SeRVICeS.

*

larry SykesAffiliate Director Dallas, TX

STAFF

CVM National Office2901 Third Avenue, Suite 100Seattle, Washington 98121

206.441.7872info@cvm.orgwww.cvm.orgcommunityvoicemail.blogspot.com

501 (c) (3) organization Federal ID # 91-1609789

Photos by Rajiv Kapoor ©2009 * unless otherwise indicated

Phone lIneS =lIFe lIneS

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