a case study on mr oberoi
TRANSCRIPT
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A Case Study On Mr Oberoi
Rai Bahadur ji
Guided By:
Jaishree Anand
(Professor)
Submitted By:
Ashish KumarHarsh Desai
Anjali Aggarwal
Komal Patel
Mentor: Mr. Suresh
Mathur (chief operating officer) ,JHM International,
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Rai Bahadur Ji
Born:August 15, 1898, Bhaun,Pakistan
A Dramatic Life -- full of difficulties and
hardships
https://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEwhttps://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEwhttps://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEwhttps://www.google.co.in/search?q=bhaun&stick=H4sIAAAAAAAAAGOovnz8BQMDAx8HsxKXfq6-gXFeYVpu0jmL0pmP3272OtxhXzxjapG8B7uWPwAcWi_5KwAAAA&sa=X&ei=9EgtUrunLIKVrAfUnYCoDw&ved=0CMABEJsTKAIwEw -
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He was only six months old when he lost his father
Shri A S Oberoi, a contractor in Peshawar.
Son of a very strong mother.
Began his education at the village school. Later, hewas sent to the nearby town of Rawalpindi and
enrolled in the DAV school from where he
matriculated.
Went to Lahore to join college and passed hisIntermediate Examination.
in 1922, as fate would have it, Mohan Singh, with not
much money in his pocket, had to flee Bhaun for the
sake of his child as plague broke in the township.
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Hotel Luxury
Hotel schools
International bran
Globalization
VISION
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Other notable firsts were the decision to employ women in his hotels and
to establish a chain of ancillary industries producing and supplying items
like consumables and stationery to ensure the highest quality. The Oberoi
Group was also the first to start flight catering operations in India, in 1959.
The Oberoi Flight Services, located in New Delhi, Mumbai, Cochin and
Chennai, provide in-flight meals of international quality to reputed
airlines.
Mr. Oberoi realised that the hotel and hospitality business is greatly
dependent on travel agents, a vital element in the distribution chain.
Therefore, he decided to establish his own travel agency. Mercury Travels,
part of The Oberoi Group, ranks amongst the leading travel agencies in
India.
With vision and imagination, Mr. Oberoi converted old and dilapidated
palaces, historical monuments and buildings into magnificent hotels such
as The Oberoi Grand in Calcutta, the historic Mena House Oberoi in Cairo
and The Windsor in Australia. It was, in fact, in the face of severe
opposition that the State Government of Victoria awarded Mr. Oberoi the
lease of The Windsor, a heritage building in Melbourne. He personally
supervised the restoration of the hotel to its original grandeur and later
acquired it. The Oberoi Cecil in Shimla, built in the early 20th century,
reopened in April 1997 after extensive and meticulous renovation.
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Qualities of Rai Bahadur Ji
EntrepreneurshipFailure to Success
Simplicity- Old Man Charm
Humility
Born to lead/win/failure was not anoption
Hotelier-cum-politician
Patient
Perseverance
Gratitude always thank you
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Accessible
Acumen fore selecting people
Globalization Patriot
Introduced women to hotel biz
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Personal Interaction of Mr.
Suresh Mathurwith Rai
Bahadur ji
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Meeting
Open to suggestions
Selection as management trainees Knew names
Attention to details
Perfectionist
Personal interest in business of every
hotel
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Check daily- question/point out errors
High energy
Benevolent God & Country always come above all
Humble, poor beginning in early part
of life prepared him for luxuries in thefuture
Customer Service-Rai Bahadur taughtus the value we bring to professional
hoteliers today
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Pioneering Effort For Today'sHospitality sector
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Pioneering Efforts
Future of industry 40 years of jet age
Expected to trips in next 20 years
Efficiency in Design & Construction
Sustainability
Innovation in food concepts Keeping in trends with customers
wants,needs desires
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Role of professional hoteliers
Imaginative amenities
Use of technology
Efficiency model for tier 2+3 cities
The YOTEL, NYC
High technology
Trendy
Cabin-style-room
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Moving bed
Strong shower
Environmentally concious
Extra luggage stored by a ROBOT
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The Role of emerging Educated
Owner HR shortage
Manager-skilled & semi-skilled