www.cruiseexperts.org

www.cliauk.co.uk

Southampton | 18 - 20 May 2016

JOIN THE #CRUISEREVOLUTION

WITH THANKS TO PROGRAMME SPONSOR CRUISE BALTIC

Thank you to our Headline, Media and Port Sponsors

JOIN THE #CRUISEREVOLUTION

For over 20 years, we’ve had our fingers firmly on the pulse of adventure travel, and have worked hard to make it beat faster by offering the widest selection of affordable small-group tours, safaris and expeditions across the world.

We thrive on bringing together curious travellers from all over the globe and make travel meaningful by thinking small, thinking local, and thinking about what benefits the traveller, the trip, and the planet best.

gadventures.co.uk

Singapore is a bustling cosmopolitan city full of strangely unique and wonderfully diverse experiences. Home to a harmonious blend of culture, cuisine, arts and architecture, Singapore is rich in contrast and colour.

As a cruising hub that is ideally located at the heart of Southeast Asia, Singapore is the perfect place from which to take off and explore the old-world charms as well as exciting new world attractions of neighbouring cities and beyond.

yoursingapore.com

The Mail is a UK and Global success story. In the UK alone, the Mail reaches over 25 million UK adults making the Mail the number one newsbrand.

What this means for you is the Mail can deliver unique opportunities of showcasing your cruises to our readers and delivering broadcast reach at the same time. The UK’s leading direct response market place, weekly editorial, cruise specials and travel supplements all contribute to a market leading travel section.

Travel Weekly Group is the largest travel trade media company in the UK, with a market-leading portfolio of print, digital and events brands.

The group’s coverage of the cruise sector is unrivalled – with four editions of Travel Weekly Cruise magazine and the annual Cool Cruises supplement published every year in addition to comprehensive news and features in Travel Weekly and on travelweekly.co.uk.

travelweekly.co.uk

ABP Southampton has been synonymous with cruising for over 175 years providing four dedicated cruise terminals and welcoming millions of passengers through Europe’s premier turnaround port.

With over 1.6 million cruise passengers expected through the port this year, our dedicated team are committed to providing a warm welcome and providing a seamless transfer from ship to shore!

abports.co.uk

We are delighted that you can join us for our special 10th Anniversary Conference where we once again celebrate the opportunities that are offered by our exciting, innovative, fast moving and fast growing cruise industry.

In 2006 we developed the idea of an event that would combine ship visits with training and networking and so in 2007 launched the then named ‘UK Cruise Convention’. Since then we have seen the UK cruise industry grow to 1.8 million ocean cruisers and over 150,000 river cruisers, and our event is now the UK’s largest travel agent event.

We are fortunate again this year to have wonderful ships to visit, some of the most influential and inspirational keynote speakers, a record number of cruise lines and sponsors, and our largest travel agent audience ever!

I really want to thank the people who make this event so special – you!

Thank you for giving us your time and your company for the three days, for your commitment to learning, for wanting to make new friends and new work colleagues, for your inquisitiveness in learning about new products, destinations and companies, and for your enthusiasm in seizing the opportunity.

Working together we can continue to demonstrate that cruising is the ultimate choice of a holiday – and we look forward to sharing details of the opportunities that lay ahead in Southampton at our 10th Anniversary CLIA Conference.

Andy Harmer, VP Operations & Director, UK & IrelandCLIA Europe

Welcome to the 2016 CLIA Conference!

#TEAMANDY

Badges & LanyardsAccord

Thank you to our Key Sponsors

JOIN THE #CRUISEREVOLUTION

Printed ProgrammeCruise Baltic

Evening EntertainmentPrincess Cruises

Crew ShirtsTitan Travel

Pre-Dinner Drinks ReceptionSilversea

Conference BreakoutFred. Olsen Cruise Lines

Street Party BarHolland America Line

Gala Dinner WineWendy Wu Tours

Charity of ChoiceMercy Ships

Street Party SponsorEmerald Waterways & Scenic

Street Party SponsorNorwegian Cruise Line

Street Party SponsorCruise & Maritime Voyages

Street Party SponsorAvalon Waterways

Street Party SponsorRocky Mountaineer

Technology PartnerTraveltek

ADAM M. GOLDSTEINPresident & COORoyal Caribbean Cruises Ltd.

Adam Goldstein is President and Chief Operating Officer of Royal Caribbean Cruises Ltd. In this role, he works side by side with Richard Fain, Chairman and CEO, on the company’s strategic direction.

His portfolio also includes Human Resources, Information Technology, Supply Chain, Corporate Communications, Safety & Environment, Government Relations, Guest Port Operations and Commercial Development. Previously, Goldstein was President & CEO of Royal Caribbean International. Goldstein has served in positions with similar responsibilities since 2002, and has been with the company since 1988.

Goldstein served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) in 2001 and has been inducted into the Travel Industry Hall of Leaders.

Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.

LARRY PIMENTELPresident and CEOAzamara Club Cruises

Larry Pimentel, President & CEO of Azamara Club Cruises, is a high profile, international travel and tourism industry figure who is widely known for his acumen in marketing up-scale travel products.

His unique body of knowledge on the subject complements exceptional skills as a forceful and compelling educator, speaker, writer and frequent lecturer. Pimentel has a well-earned reputation as one of the foremost experts on the topic of selling and marketing to discriminating travelers.

Prior to joining Azamara Club Cruises in January 2010, he was President, CEO and Co-Owner of SeaDream Yacht Club (2001-2009). Earlier he served as President & CEO of Cunard Line and Seabourn Cruise Line (1992-2001) and before that as President & CEO of Classic Hawaii, a tour operating company (1983-1992).

CINDY D’AOUSTPresident and CEOCLIA

Cindy D’Aoust is President and CEO of Cruise Lines International Association (CLIA). In this role, she oversees the management of global operations and the CLIA leadership teams.

Cindy joined CLIA as Executive Vice President of Membership and Operations in December 2014, and has successfully built teams and structures to enhance CLIA’s member services, as well as launched management systems to create efficiencies and more seamless member experiences.

Cindy is a recognized leader in the meetings and travel industry, and has worked in the industry for more than 20 years. Prior to joining CLIA, Cindy served as Chief Operating Officer at Meeting Professionals International (MPI), the largest global meeting planning association in the industry. In that role, she was responsible for global operations, marketing and member deliverables.

ARNOLD DONALDCEOCarnival Corporation

Arnold W. Donald has been a director of Carnival Corporation since 2001 and a director of Carnival plc since 2003. Mr Donald has been President and Chief Executive Officer of Carnival Corporation & plc since July 2013.

He was President and Chief Executive Officer of The Executive Leadership Council, a professional network of African-American executives of major U.S. companies, from 2010 to June 2012. He previously served as President and Chief Executive Officer of Juvenile Diabetes Research Foundation International from 2006 to 2008.

From 2000 to 2005, Mr. Donald was the Chairman of the Board of Merisant Company, a manufacturer and marketer of tabletop sweetener products, including the Equal® and Canderel® brands. From 2000 to 2003, he was the Chief Executive Officer of Merisant Company.

From 1998 to 2000, he was Senior Vice-President of Monsanto Company, a company which develops agricultural products and consumer goods, and President of its nutrition and consumer sector. Prior to that, he was President of Monsanto Company’s agricultural sector.

KEYNOTE SPEAKERS

Travel Weekly Groupthe industry leader for news, analysis and networking

150 print publications per year

7 digital brands

88 face-to-face events

Top Story

News

Travel Weekly Business Plus

Morgan: Give us

back Cosmos

Holidays

Aito Agents sales

record: domestic

conference

Wells: Runway

constraints hold

back UK growth

Face to Face page 16

Operator News page 30

Readers’ Lives page 54

Competitions page 50

Jobs page 97

page 4

page 19

back page

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● ‘Nip discounting in the bud’ page 6

● Outlook bright, says Royal page 14

● 2016 cruise calendar page 60

Don’t turn backCruise agents implored not to revive

discounting culture as the sector

sets sail for another big year

Inside this Cruise Special Edition:

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small hands on deckLuxury cruising for families hits its stride on land and sea

want to feel good?

james morrison

Wellbeing Escapes creates club to make

you feel and sell well

The singer talks holidays while sitting in business class

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STOP SHOP

SOUTHAMPTON IS A

FOR ALL YOUR CRUISE NEEDS

PASSENGERS PASS THROUGH THE PORT EVERY YEAR

SOUTHAMPTON ISEXPECTING A RECORD

CRUISE CALLS IN 2016

WORKING IN PARTNERSHIP TO ENHANCE

PASSENGERS’EXPERIENCES

VOTED THE

SEVEN YEARS RUNNING

UK’S BESTDEPARTURE PORT

ABP7955 CLIA Conference Advert 210x210 V3.indd 1 26/04/2016 12:21

Travel Weekly Groupthe industry leader for news, analysis and networking

150 print publications per year

7 digital brands

88 face-to-face events

Top Story

News

Travel Weekly Business Plus

Morgan: Give us

back Cosmos

Holidays

Aito Agents sales

record: domestic

conference

Wells: Runway

constraints hold

back UK growth

Face to Face page 16

Operator News page 30

Readers’ Lives page 54

Competitions page 50

Jobs page 97

page 4

page 19

back page

A

TrA

vel

Wee

kly

Gro

up

lTd

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| iS

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2,30

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.uk

1

4 Ja

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016

cruiSeSpeciAl ediTio

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● ‘Nip discounting in the bud’ page 6

● Outlook bright, says Royal page 14

● 2016 cruise calendar page 60

Don’t turn backCruise agents implored not to revive

discounting culture as the sector

sets sail for another big year

Inside this Cruise Special Edition:

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THE LUXURY TRAVEL CLUB FROM TRAVEL WEEKLYAs

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As

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Issue 21 • Decem

ber 2015

Issue 21 • December 2015

LU

XU

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small hands on deckLuxury cruising for families hits its stride on land and sea

want to feel good?

james morrison

Wellbeing Escapes creates club to make

you feel and sell well

The singer talks holidays while sitting in business class

TWE_ASPDEC15_001.indd 1

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Coach Transfers from Conference Hotels depart at 8.30am

09.30 Check-In & Embarkation at Ocean Terminal P&O Cruises Ventura Tour

12.00 Opening Ceremony with special guests Hosted by Andy Harmer and Lucy Huxley

12.30 Lunch in the Bay Tree Restaurant

From 14.30 Debarkation & Coach Transfers to Conference Hotels Free Time to freshen up for the evening17.30 Coach Transfers from Conference Hotels

18.00 Conference TRADE FAIR at Mayflower Terminal20.15 Conference 2016 STREET PARTY at Mayflower Terminal

22.30 Close & Coach Transfers to Conference Hotels

Wednesday 18 May

P&O CruisesVENTURA

ANDY HARMER

Andy first joined the Association in 2006, launching the first Conference the following year. He became the director of CLIA UK & Ireland in 2011, during which time travel agent and cruise line membership reached record levels and the association achieved City & Guilds accreditation. In 2016, Andy was promoted to Vice President of Operations to CLIA Europe.

Thank you to all Sponsors and Speakers

LYNNNARRAWAY

Lynn’s career spans most sectors of the travel industry. Having been with Carnival Corp since 1999, Lynn was

appointed as MD of Seabourn and Holland America Line in 2011. In addition, Lynn is the current Chair of the CLIA Executive Committee.

KATHRYN BEADLE

Kathryn entered the cruise sector with Hurtigruten, becoming Managing Director. In 2014 she joined

Uniworld as Managing Director with the responsibility of establishing a UK office and is a member of the Executive Committee at CLIA.

PHIL NUTTALL

Phil has been in the industry all his life having started by stamping brochures for his grandad and getting paid 10p

for every 100! He has had a passion for cruising ever since his first cruise aged 8 and opened the UK’s first cruise only retail shop in 2002.

PAUL SHARP

Paul has worked within the world of cruise for over 15 years now. He moved into the world of river cruising five years ago

and has not looked back since. He now works for Avalon Waterways and is incredibly proud to be National Trade Sales Manager.

LUCY HUXLEY

Lucy spearheads editorial content across the group’s portfolio, including Travel Weekly, Travel Weekly Business, Travolution, Aspire, TravelGBI and gazetteers.com. She joined in 2010, following 12 years at Travel Trade Gazette, the last three as editor. Lucy is involved in all aspects of the group, particularly Travel Weekly’s events portfolio which includes hosting the company’s many awards ceremonies.

A2B TransfersABP SouthamptonAccordAmaWaterwaysAPT - River Cruises & Guided ToursA-ROSAAvalon WaterwaysAzamara Club CruisesBelleairCarnival Cruise LineCelebrity CruisesCruise Club Marseille ProvenceCruise & Maritime VoyagesCruise BalticCruise NorwayCruise Trade NewsCrystal CruisesCunardDisney Cruise LineEmerald WaterwaysGreater Fort Lauderdale Convention & Visitors BureauFred. Olsen Cruise LinesG AdventuresGreat Rail JourneysHolland America LineJTA NeedacruiseMail NewspapersMercy ShipsMiki TravelMore Than A Tour

MSC CruisesNorwegian Cruise LineOceania CruisesP&O CruisesPaul Gauguin CruisesPrincess CruisesPuerto Rico Tourism CompanyRegent Seven Seas CruisesRiviera TravelRocky MountaineerRoyal Caribbean InternationalSaga CruisesSCENICSeabournSilverseaSingapore AirlinesSingapore Tourism BoardSwan HellenicTAB – Transfer & Activity BankTauckThomson CruisesTitan TravelTraveltekTravel WeeklyTravelCubeUniworld Boutique River CruisesVoyages of DiscoveryVoyages to AntiquityVoyages-SNCFWendy Wu Tours

CLIA CONFERENCE 2016 SPONSORS and MODERATORS

Thursday 19 May

Coach Transfers from Conference Hotels depart at 8am

08.30 Big Cruise Networking Breakfast Informal Networking Breakfast at Hilton at the Ageas Bowl

10.30 Conference Part 1 Speakers include Larry Pimentel and Lynn Narraway Moderated by Andy Harmer and Lucy Huxley 12.30 Lunch

13.45 Conference Part 2 Speakers include Arnold Donald and Cindy D’Aoust

15.15 Afternoon Coffee

15.45 Conference Part 3 Speakers include Adam Goldstein and Andy Harmer

16.30 Coach Transfers to Conference Hotels Free Time to freshen up for the evening18.45 Coach Transfers to Hilton at the Ageas Bowl

19.15 Drinks Reception at Hilton at the Ageas Bowl20.00 Gala Dinner & Entertainment at Hilton at the Ageas

00.00 Close & Coach Transfers to Hotels

Coach Transfers from Conference Hotels depart from 8.20amPlease check the Coach Timetable located at the Reception Desk of the Conference Hotels for confirmation of timings

09.00 Embarkation at City Terminal Royal Caribbean International Harmony of the Seas

09.15 Tour and Lunch onboard

14.15 Closing Ceremony with Special Guests Hosted by Andy Harmer and Lucy Huxley

15.45 Debarkation - Safe Journey Home! Coach Transfers to Conference Hotels and

Southampton Central train station

Friday 20 May

Royal Caribbean InternationalHARMONY OF THE SEAS

R I V E R C R U I S E S

European River cruising

Our Sponsors

JOIN THE #CRUISEREVOLUTION

SINGAPOREYour gateway to cruising in

Southeast Asia

www.yoursingapore.comwww.aseantourism.travel

Find out more at gadventures.com/agents or call us on 0344 272 2200* for more information, visit gadventures.co.uk

Proud Headline Sponsors of the

CLIA Conference 2016

SAVE

on selected

River Cruising

tours*

30%

River cruisingIntroducing our newly announced river cruises for 2016 on the Mekong, Ganges, Amazon and in Burgundy.

Polar ExpeditionLet your customers come with us on a polar experience of a lifetime aboard our ship, the G Expedition.

CLIA is once again delighted to be working with Princess Cruises to bring you some fantastic evening entertainment during our 10 Year Anniversary Dinner.

This has been a partnership in place since 2008, and this year we are delighted to present ‘Voice of the Ocean’ based on the global TV phenomena, and a concept being performed live on-board a selection of Princess Cruises ships.

After a day of auditions with our shortlist of travel agents held some weeks ago it now turns to you – the audience – to decide upon our ultimate winner.

Who will win? Team Andy, Team Lucy or Team Tony?

Find out more at gadventures.com/agents or call us on 0344 272 2200* for more information, visit gadventures.co.uk

Proud Headline Sponsors of the

CLIA Conference 2016

SAVE

on selected

River Cruising

tours*

30%

River cruisingIntroducing our newly announced river cruises for 2016 on the Mekong, Ganges, Amazon and in Burgundy.

Polar ExpeditionLet your customers come with us on a polar experience of a lifetime aboard our ship, the G Expedition.

Our business is helping the forgotten poor

Imagine a ship filled with volunteer surgeons, nurses, water engineers, agricultural and construction workers

Now imagine medical services offered onboard free of

charge to the poorest countries

Mercy Ships floating hospital sails to countries where free healthcare is needed most

Partners = Impact To partner with us please contact sarah.balser@mercyships.org.uk

Mercy Ships UK, 12 Meadway Court, Stevenage SG1 2EF

www.mercyships.org.uk

Tel: 01438 727800CLIA Charity of Choice

Registered Charity Numbers: 1053055 (England & Wales) andSCO39743 (Scotland) Company No. 3147724 (England & Wales)

/mercyshipsuk @mercyshipsuk

SOURCE: TGI CLICKSTREAM 2015 Q4

WE REACH MORE ACTIVE CRUISERSTHAN ANY OTHERNEWSBRAND.

MAIL BRANDS CLIA ADVERT.indd 1 28/04/2016 16:36

Our business is helping the forgotten poor

Imagine a ship filled with volunteer surgeons, nurses, water engineers, agricultural and construction workers

Now imagine medical services offered onboard free of

charge to the poorest countries

Mercy Ships floating hospital sails to countries where free healthcare is needed most

Partners = Impact To partner with us please contact sarah.balser@mercyships.org.uk

Mercy Ships UK, 12 Meadway Court, Stevenage SG1 2EF

www.mercyships.org.uk

Tel: 01438 727800CLIA Charity of Choice

Registered Charity Numbers: 1053055 (England & Wales) andSCO39743 (Scotland) Company No. 3147724 (England & Wales)

/mercyshipsuk @mercyshipsuk

A truly diverse cruise experience

cruisebaltic.com

Visit the Cruise Baltic stand and find out how to win a flight and hotel for 2in the Baltic Sea region!

cruise-baltic-ad-4.indd 1 30/03/16 10:44