9608 9611g user guide
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Avaya one-XDeskphone H.323 9608 and9611G User Guide
Release 6.2
16-603593Issue 3
February 2012
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2012 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that theinformation in this document is complete and accurate at the time ofprinting, Avaya assumes no liability for any errors. Avaya reserves theright to make changes and corrections to the information in thisdocument without the obligation to notify any person or organization ofsuch changes.
NoteUsing a cell, mobile, or GSM phone, or a two-way radio in closeproximity to an Avaya IP telephone might cause interference.
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Documentation means information published by Avaya in varyingmediums which may include product information, operating instructionsand performance specifications that Avaya generally makes availableto users of its products. Documentation does not include marketingmaterials. Avaya shall not be responsible for any modifications,additions, or deletions to the original published version ofdocumentation unless such modifications, additions, or deletions wereperformed by Avaya. End User agrees to indemnify and hold harmless
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AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THEAPPLICABLE AVAYA AFFILIATE ( AVAYA).
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License types
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Shrinkwrap License (SR). Customer may install and use the Softwarein accordance with the terms and conditions of the applicable licenseagreements, such as shrinkwrap or clickthrough licenseaccompanying or applicable to the Software (Shrinkwrap License).
(see Third-party Components for more information).
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Except where expressly stated otherwise, no use should be made ofmaterials on this site, the Documentation, Software, or Hardwareprovided by Avaya. All content on this site, the documentation and theProduct provided by Avaya including theselection, arrangement anddesign of the content is owned either by Avaya or its licensors and isprotected by copyright and other intellectual property laws including thesui generis rights relating to the protection of databases. You may notmodify, copy, reproduce, republish, upload, post, transmit or distributein any way any content, in whole or in part, including any code andsoftware unless expressly authorized by Avaya. Unauthorizedreproduction, transmission, dissemination, storage, and or use withoutthe express written consent of Avaya can be a criminal, as well as acivil offense under the applicable law.
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Certain software programs or portions thereof included in the Productmay contain software distributed under third party agreements (ThirdParty Components), which may contain terms that expand or limitrights to use certain portions of the Product (Third Party Terms).Information regarding distributed Linux OS source code (for thoseProducts that have distributed the Linux OS source code), andidentifying the copyright holders of the Third Party Components and theThird Party Terms that apply to them is available on the Avaya SupportWeb site: http://support.avaya.com/Copyright.
Preventing Toll Fraud
Toll fraud is the unauthorized use of your telecommunications systemby an unauthorized party (for example, a person who is not a corporateemployee, agent, subcontractor, or is not working on your company'sbehalf). Be aware that there can be a risk of Toll Fraud associated with
your system and that, if Toll Fraud occurs, it can result in substantialadditional charges for your telecommunications services.
Avaya Tol l Fraud Int erven tion
If you suspect that you are being victimized by Toll Fraud and you needtechnical assistance or support, call Technical Service Center TollFraud Intervention Hotline at +1-800-643-2353 for the United Statesand Canada. For additional support telephone numbers, see the AvayaSupport Web site: http://support.avaya.com. Suspected security
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vulnerabilities with Avaya products should be reported to Avaya bysending mail to: [email protected].
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Downloading Documentation
For the most current versions of Documentation, see the AvayaSupport Web site: http://support.avaya.com.
Contact Avaya Support
Avaya provides a telephone number for you to use to report problemsor to ask questions about your Product. The support telephone numberis 1-800-242-2121 in the United States. For additional supporttelephone numbers, see the Avaya Web site: http://support.avaya.com.
Warning
The handset receiver contains magnetic devices that can attract smallmetallic objects. Care should be taken to avoid personal injury.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing tothe outside plant.
VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.If this is used near a radio or television receiver in a domesticenvironment, it may cause radio interference. Install and use theequipment according to the instruction manual.
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Contents
Chapter 1: Introduction to the 9608 and 9611G deskphones.......................................... 7Overview................................................................................................................................................... 7
Navigation tips........................................................................................................................................... 10
About icons............................................................................................................................................... 10Administrative messages.......................................................................................................................... 12
Telephone stand........................................................................................................................................ 12
Viewing Network Information.................................................................................................................... 13
Chapter 2: Avaya Menu....................................................................................................... 15Options & Settings.................................................................................................................................... 16
Call Settings..................................................................................................................................... 17
Application Settings.......................................................................................................................... 22
Screen & Sound Options.................................................................................................................. 24
Advanced options............................................................................................................................. 28
Browser..................................................................................................................................................... 30
Accessing your browser................................................................................................................... 30
Chapter 3: About Features................................................................................................. 31Accessing the Features menu................................................................................................................... 31
Feature Table............................................................................................................................................ 31
Calling a person from the directory........................................................................................................... 32
Configuring simultaneous ringing for multiple phones using EC500......................................................... 33
About Call Recording................................................................................................................................ 33
Chapter 4: Answering a call............................................................................................... 35Chapter 5: Making a call..................................................................................................... 37
Making an emergency call........................................................................................................................ 37
Clearing a number..................................................................................................................................... 38
Redialing a number................................................................................................................................... 38
Making a call using edit dialing................................................................................................................. 38Calling a person from the contacts list...................................................................................................... 39
Calling a person from the call history........................................................................................................ 39
Using voice dialing.................................................................................................................................... 40
Making a call using a Click to dial link....................................................................................................... 41
Chapter 6: Standard Call-Related Features...................................................................... 43Putting a call on hold................................................................................................................................. 43
Muting a call.............................................................................................................................................. 43
Transferring a call..................................................................................................................................... 44
Using the conference feature.................................................................................................................... 44
Setting up a conference call............................................................................................................. 45
Adding a person on hold to a conference call.................................................................................. 45
Putting a conference call on hold..................................................................................................... 45Muting a person on a conference call.............................................................................................. 46
Dropping the last participant from a conference call........................................................................ 46
Dropping a person from a conference call....................................................................................... 46
About forwarding calls............................................................................................................................... 47
Forwarding calls............................................................................................................................... 47
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Send All Calls................................................................................................................................... 48
Enabling and disabling the call timer........................................................................................................ 48
Chapter 7: Using bridged call appearances..................................................................... 49Answering a call on a bridged line............................................................................................................ 49
Joining a call on a bridged line.................................................................................................................. 49
Making an outgoing call on a bridged line................................................................................................. 50
Independent alerting for each Bridged Call Appearance.......................................................................... 50
Chapter 8: Using the contacts feature.............................................................................. 51Searching for a contact............................................................................................................................. 51
Viewing a contact's details........................................................................................................................ 51
Adding a new contact................................................................................................................................ 52
Editing a contact........................................................................................................................................ 53
Deleting a contact..................................................................................................................................... 53
Chapter 9: Call History....................................................................................................... 55Viewing the call history.............................................................................................................................. 55
Viewing call history details........................................................................................................................ 56
Adding an entry from the call history to your contacts list......................................................................... 56
Removing an entry from call history.......................................................................................................... 56Clearing all call history entries.................................................................................................................. 57
Turning off call history............................................................................................................................... 57
Chapter 10: Using USB Flash Drives wi th your phone.................................................... 59Adding contacts from an external file to your contacts list........................................................................ 59
Replacing your contacts list with an external file...................................................................................... 60
Copying your contacts list to a USB flash drive........................................................................................ 61
Temporarily using a USB contacts list....................................................................................................... 61
Using pictures from your USB device as a screensaver........................................................................... 62
Chapter 11: Receiving your messages............................................................................. 63Logging into your voice mail..................................................................................................................... 63
Chapter 12: About Logging In and Logging Out.............................................................. 65
Logging in to your deskphone extension.................................................................................................. 65Logging in as a guest user........................................................................................................................ 66
Logging out of your deskphone extension................................................................................................ 66
Index..................................................................................................................................... 67
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Chapter 1: Introduction to the 9608 and
9611G deskphones
Your deskphone provides many features, including a Phone screen to view and manage your calls, call
History, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your
Voicemail. You can also attach up to three button modules to your telephone, to expand the available
number of call appearances and features; multiple button modules must all be the same type and model.
The 9611G deskphone has a color display, while the 9608 model provides has a black and white
display.
The letter G in 9611G indicates the presence of a built-in Gigabit Ethernet adapter which speeds data
transmission. The 9608 deskphone has a smaller display area than the 9611G deskphone. Unless
specifically stated elsewhere in this guide, the two models are essentially the same in terms of featuresand functionality.
All the functions and features described in this user guide might not be available on your deskphone. If
you find that a function or feature is not available, please contact your system administrator.
Overview
The following section describes the display, keys, buttons, and the associated features that
are available on the deskphone.
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The following table provides button/feature descriptions for the 9608 and 9611G deskphone.
No. Name Description
1 USB Port If administered, you can insert a USB device such as a
memory stick, thumb drive, or flash drive to transfer
contacts between your phone and an external data source.
See Importing and Exporting Contacts using USB
Deviceson page 59 for more information. The USB port
can be used also for login and as a picture source for
screensaver.You can also recharge some battery-powered
devices by connecting the device to the USB port of the
deskphone using a USB cable.Note: The 9608 does not
have a USB port.2 Message
Waiting
Indicator
An illuminated red light in the upper-right corner of your
phone indicates you have voicemail messages waiting. If
Visual Alerting is enabled, this light flashes when you
receive an incoming call. In addition to the Message
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No. Name Description
Waiting Indicator, the Messagebutton is also illuminated
when you have voice mail messages waiting,
3 Phone
Display
The first line shows status information such as the time and
date, primary extension, error indications, and missed
calls. The second line, called the Status Line, providesinformation, such as when you can use the right or left
navigation arrows to view alternate screens or menus. The
Status Line also provides messages related to the current
application or the actions that must be performed on a
screen. Call appearances appear below the Status Line.
The number of call appearances available to make or
receive calls depend on how your system is
administered.
4 Features and
Call
Appearance
Lines
The line buttons with integrated LEDs show which lines are
in use and correspond to the lines on the display. Press the
line button to select that line. In case of an incoming call,
the green LED blinks. While the Deskphone is off hook,both the red and the green LED glow. Lines also indicate
if a feature, is enabled or disabled in the Feature, view. The
green LED glows to indicate that a feature is enabled.
When you turn off the feature, the LED turns off.
5 Softkeys Use the softkeys to act on the highlighted line on the
screen. The softkey labels show you the action that each
key produces. The labels and the actions vary depending
on the screen being displayed.
6 OK and
Navigation
Arrows
The OKbutton performs the action of the highlighted
option of a menu.
Use the right and left navigation arrows to navigate from
one screen to another, or to move the cursor during textinput. Use the up and down navigation arrows to move
from one line to another. However, if you are using the half-
width mode, the up and down navigation arrows move one
screen at a time, instead of one line at a time.
7 Phone Press Phoneto view the Phone screen. During a call, you
can access the following options from the Phone screen:
Hold
Conference
Transfer
End call
8 Message Press the Messagebutton to connect directly to your voice
mail system. This button is illuminated when you have
voice mail messages waiting.
Overview
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No. Name Description
9 Contacts Press the Contactsbutton to view the entries in your
contact list.
10 Home Press Hometo access the Avaya Menu to configure
options and settings, access the browser and or any
applications available to you, log out, or view networkinformation.
11 History Press History to view the history of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. The top line
shows the Missed Callicon and the number of calls that
you have missed.
12 Volume While on an active call, press +or -on the Volumebutton
to adjust the volume of your handset, headset, or speaker.
While you are not on an active call, pressing these buttons
will adjust the ringer volume.
13 Mute Press the Mutebutton to mute a call in progress. To takea call off mute, press Muteagain.
14 Speaker Press the Speakerbutton to use the speakerphone. To
take a call off speakerphone, lift the handset or press the
Headsetbutton.
15 Headset Press the Headsetbutton to use the headset if connected.
Note: Only HIS headset cords are compatible with your
phone.
Navigation tips
A navigation icon appears in the telephone display to indicate that you can scroll to more
options or information. Use the right and left navigation arrows to go to other screens when
the paging icon (left- and right-facing arrows) displays on the title line or to move the cursor
right or left when entering text.
About icons
The icons in the following table indicate the state of a call, navigation choices, or the status ofa team member whose presence you are tracking.
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Icon Description
Indicates a missed call on your phone
Incoming call; indicates you have answered this call.
Outgoing call; indicates you have made this call.
Indicates that EC500 has been activated.
Incoming call is alerting.
Call is active.
Call is on hold.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see additional
pages/screens/options.
Scroll left for other options.
Scroll right for other options.
Scroll up or down when there is more information than
can display in the application area.
End of a list; scroll up to see choices.
The icon shown applies to the 9608 only. The call in
progress is muted.
The icon shown applies to the 9611G only. The call in
progress is muted.
The icon shown applies to the 9608 only. The ringer
volume is off due to pressing - on the Volumebutton
until the volume turns off. To reinstate volume, press +
on the Volumebutton.
The icon shown applies to the 9611 only. The ringer
volume is off due to pressing - on the Volumebutton
until the volume turns off. To reinstate volume, press +on the Volumebutton.
Team icon indicating this team member is available.
Team icon indicating this team member is busy on a call
and not available.
About icons
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Icon Description
Team icon indicating this team member is not on a call
but is forwarding incoming calls.
Team icon indicating this team member is busy on a call
and is forwarding incoming calls.
Your administrator may place this icon on one of your
softkeys as an energy-saving measure. Pressing this
softkey turns the display backlight off. When the
backlight is off, any activity on your telephone turns it
back on.
Indicates that your phone is in an Unnamed
Registration state, caused by not entering an extension
within 60 seconds of being prompted for one or not
entering a password. In this situation, your phone may
register with its call server but will show only one call
appearance, no features, and will allow only outgoing
calls. To switch from the unnamed registration state,login with a valid extension and password.
Administrative messages
Your administrator can send important messages such as notification of an early office shut
down due to inclement weather or information about an imminent service interruption to your
deskphone.
These types of messages can take any of the following forms:
a text message streaming across the top display line, accompanied by an audible alert
an audible alert broadcast through the Speaker or the headset if that device is active
an interruptscreen notifying you that you are receiving an audio alert
While receiving an audible alert, you can switch between the Speaker, handset, and headset,
can terminate the pushed audio content by going on-hook, and can adjust the volume, as you
normally would during a call.
Telephone stand
The phone can be placed on the stand in a flat position or at an angle.If you have placed the
phone vertically for wall mounting, reverse the tab located under the switchhook in the top ear
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piece pocket on the phone to ensure that the handset is in the correct position. You need a
small screwdriver to lift the tab after it is reversed.
Viewing Network InformationYour system administrator might ask you to check certain phone or network settings to
investigate problems. You can obtain network information from the Home Screen.
Network Information has five different screens for viewing the options:Audio parameters, IP
(Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous.
Use the right and left navigation arrows on the navigation button to view the network related
information on the various screens.
Your system administrator will instruct you further as to which network information options and
settings are needed.
Viewing Network Information
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Introduction to the 9608 and 9611G deskphones
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Chapter 2: Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings for your telephone, access
additional Web-based applications, get information about your phone and network settings, and log out.
When you press the Home button, you see one of the following menus, depending on how your
administrator has set up your system and on the applications available to you:
Note:
The menus and sub-menus that appear depend on how your extension was administered. Someoptions or sub-menus may not be available. Contact your System Administrator if you have anyquestions.
Sample Menu 1 Sample Menu 2
> Options & Settings> Browser
> Network Information
> VPN Settings
> Guest Login
> Log Out
>About Avaya one-X
> Your 1st Web Application> Phone Settings
> Log Out
>About Avaya one-X
> My Pictures
Note:
On menus with WML applications, select Phone Settingsto access the standard telephone Options& Settings menu.
Options & Settingsor Phone Settings, if your menu is customized,lets you change your call settings,personalize button labels, adjust brightness and contrast, select your ringing pattern, and more. See
Options & Settingson page 16 for more information.
The Browser menu contains additional web-based applications. (If no web applications are available for
your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. See Viewing Network Informationon page 13 for information. If your administrator
has set up Web applications, this option appears under the Phone Settings menu instead.
VPN Settingsoption is available only if you are an authorized VPN user and if your deskphone is part of
a Virtual Private Network and if you have authorization to view or change associated settings. If you require
information on how to set up VPN, see the VPN Setup Guide for 9600 Series IP Telephones DocumentNumber 16602968.
About Avaya one-X provides the release number of your telephone software.
Guest Login lets you log in to a phone to which you are not normally assigned, to access your own contacts
and features.
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Log Outlets you sign off the phone, to protect your settings or to allow another user to log in. Log out
does not display unless your phone (and any associated button module) is in an idle state.
My Pictureslets you use pictures from a USB device as your telephone screensaver, but is only available
on those deskphones with a USB interface.
Options & Settings
The Options & Settingsmenu contains choices for:
Call Settings
Appl ication Settings
Screen & Sound Options
Advanced Options
Network Information
Call Settingsincludes choices for automatically displaying the Phone screen when you get
an incoming call, when you place a call, or when you answer a call, turning call timers on or
off, controlling how Redial works, turning Visual Alerting on or off, and more.
Appl ication Sett ings includes choices for personalizing button labels, turning call Historyon
or off and including bridged calls in your call History.
Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, language selection, and button clicks and tones.
Advanced Options includes choices for backing up and restoring your settings, options andbutton labels. You can also set AGC (Automatic Gain Control) for your headset, handset, and/
or speaker audio.
Network Informationhas a sub-menu with five different viewing options: Audio parameters,
IP (Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous. Your
system administrator may ask you to use this option to check certain phone or network settings
to investigate problems.
Avaya Menu
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Call Settings
Setting Go To Phone Screen on CallingAbout this task
Set Go To Phone Screen on Callingto Yes to automatically display the Phone screen whenyou place a call.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Go To Phone Screen on Calling.
7. Press Changeor OKto set the option to Yes or No, depending on the current
setting.
8. Press Save.
Setting Go To Phone Screen on Ringing
About this task
Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen whenyou get an incoming call.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Go to Phone Screen on Ringing.
7. Press Changeor OKto set the option to Yes or No.
Options & Settings
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8. Press Save.
Setting Go To Phone Screen on Answer
About this task
Set the Go To Phone Screen on Answeroption to Yes to automatically display the Phonescreen when you answer a call.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Go to Phone Screen on Answer.
7. Press Changeor OKto set the option to Yes or No, depending on the current
setting.
8. Press Save.
Displaying call timers
About this task
You can set your call settings to display the duration of calls. You can turn the call timer displayon or off.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Display Call Timers.
7. Press Changeor OKto change the setting.
Avaya Menu
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8. Press Save.
Setting redial options
About this task
To display a list of the last numbers you dialed, or to dial the last number you dialed, you canuse the Redialoption.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Select Call Settings.
4. Press Selector OK.
5. Select Redial.
6. Press Changeor OKto toggle between One Number and List.
7. Press Save.
Configuring visual alerts
About this task
When the Visual Alerting option is turned on, incoming calls cause the LED in the top rightcorner of the phone to flash. You can turn Visual Alerting on or off.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Visual Alerting.
7. Press Changeor OKto turn Visual Alerting on or off.
8. Press Save.
Options & Settings
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Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an on-
hook call.If your system administrator has set up auto-answer, incoming calls are also
answered on the default audio path you designate here.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. SelectAudio Path.
7. Press Changeor OKto change the Speaker or Headset setting.
8. Press Save.
Setting contact names to d isplay during calls
You can set your phone to show the contact's name rather than the calling party name for an
incoming or answered call, a transferred call, or conference call when a calling or called party
number matches a number on your Contacts list.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Pair Contacts to Calls .
7. Press Changeor OKto change the setting to On or Off.
8. Press Save.
Avaya Menu
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Changing the voice dialing language
Procedure
1. Press Home.2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. SelectVoice Dialing Language.
6. Press Changeor OK.
7. Select the language you will speak to search for and dial your contacts.
8. Press Selector OK.
9. Press Yesto confirm the selected language.
Changing the voice dialing setting
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. Select Voice Dialing.
7. Press Changeor OKto set the option to on or off. Voice-initiated dialing is set to
on by default.
8. Press Save.
Setting dialing options
About this task
Your phone has two dialing options. You can dial as you normally would, for example, pick upthe handset, get a dial tone, and dial the number you want (off-hook dialing). Or, you can set"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
Options & Settings
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number, backspace to correct a digit if needed, and when ready, initiate the dialing processusing a softkey.
Note:
Edit dialing may not be available to you, depending on how your system is administered.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Call Settings.
5. Press Selector OK.
6. SelectEdit Dialing.
If your telephone does not display this option, your administrator has not made this
feature available.
7. Press Changeor OKto change the setting to On (Enabled) or Off (Disabled).
When on-hook dialing is in effect, dialpad (edit dial) searches are not available.
8. Press Save.
Application Settings
Act ivating call log history
You can activate the call log history through the Settings menu so that the calls made to, or
from the phone can be tracked and used to make outgoing calls again.
Procedure
1. Press Home.
2. Select Options and Settings.
3. SelectAppl ication Settings .
4. Select History.The option is set to Off by default. Press Changeto change the setting to On.
5. Press Saveto save the change.
Avaya Menu
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Act ivating call log for bridged calls
You can activate the call log for bridged calls through the Settings menu so that the calls made
to, or from the bridged call appearances can be tracked.
About this task
To activate the call logs or history for bridged call appearances on your phone
Procedure
1. Press Home.
2. Select Options and Settings.
3. SelectAppl ication Settings .
4. Navigate to Log Bridged Calls.
The option is set to No by default. Press Changeto change the setting to Yes.
5. Press Saveto save the change.
Personalizing labels
About this task
You can change the labels that are displayed for your extensions, features, and abbreviateddial or speed dial buttons. For example, you can change the label for your extension to MyLine. If you have a button module attached to your deskphone, you can change any of thoselabels. For example, you can change a Help Desk extension to read Help Desk.
Procedure
1. Press Home.
Note:
To edit a label on an attached Avaya BM12 Button Module, press the Edit buttonon the module and proceed to Step 10.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. SelectAppl ication Settings .
5. Select Personalize Labels.
6. Press Changeor OK.
7. Select the label you want to edit.
Options & Settings
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If the label you want to edit is on the Features menu, scroll right to access the
Features menu, and select the label you want to edit.
8. Press Edit.
9. Edit the label.
Press Morethen Clearto clear all text fields and start over.
10. PressSaveorOK.
11. You may revert back to the default button labels by selecting Home> Options &
Settings>Appl ication Settings> Restore Default Button Labelsand pressing
Changeand then Default.
Restoring default button labels
About this task
If the button labels on your deskphone have been customized, you can restore the defaultbutton labels. Availability of this feature depends on how your deskphone is administered. Seeyour system administrator for more information.
Procedure
1. Press Home.
2. Select Options and Settings.
3. SelectAppl ication Settings .
4. Navigate and select Restore Default Button Labels.
5. Press Change.
6. Press Default.
Screen & Sound Options
Adjust ing the brightness or contrast of the display
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
Avaya Menu
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4. Select Screen & Sound Options.
5. Press Selector OK.
6. Select Brightness or Contrast.
Note:
Contrast adjustment applies only to a button module attached to a deskphonewith a color display screen. You cannot adjust the contrast of the deskphone'scolor display screen itself.
7. Press Changeor OK.
8. Select Phoneor an attached Button Module.
9. Scroll to the right or left to adjust the brightness or contrast.
10. PressSaveor OK.
Turning button click sounds on and off
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Screen & Sound Options.
5. Press Selector OK.
6. Select Button Clicks.
7. Press Changeor OKto turn sounds on or off.
8. Press Save.
Turning error tones on or of f
Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
Options & Settings
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4. Select Screen & Sound Options.
5. Press Selector OK.
6. Select Error Tones.
7. Press Changeor OKto turn error tones on or off.
8. Press Save.
Turning large text on or off
About this task
Use this procedure to increase the font size that the deskphone displays.
Note:
This feature is available only for the English fonts.
Procedure
1. Press Home.
2. Select Options & SettingsorPhone Settings.
3. Press Selector OK.
4. Select Screen & Sound Options.
5. Press Selector OK.
6. Select Text Size.
Note:The Text Size option is available only if it is enabled through the settings file.
7. Press Changeor OK to change the text size.
If the screen width on page 26 is set to Half, the Text sizeoption would not be
available. In this case, if you prefer a split screen, you must turn off large text.
8. Press Save.
Setting the Phone screen width
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
Avaya Menu
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4. SelectScreen & Sound Options.
5. Press Selector OK.
6. Select Phone Screen Width.
7. Press Changeor OKto change the screen width from Full where each call
appearance or feature occupies the entire width of a line to Half mode each callappearance or feature occupies half the width of a line, effectively splitting the
screen in half or Half to Full.
8. Press Save.
Changing the ring pattern
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Select Screen & Sound Options.
4. Press Selector OK.
5. Scroll to and select Personalized Ringing.
Two ring tone categories are available Classic or Rich. Each category contains
eight distinctive ring patterns. The ring tone currently selected displays on the status
line and a list of all eight ring tones within that category displays with a checkmark
next to the pattern currently selected. The first softkey indicates the other ring tone
category, to allow you to switch between categories.
6. Select a displayed ring pattern, or press the alternate ring tone category softkey
(labeled either Rich or Classic) to select from the eight alternative ring patterns.
Tip:
Use the Rich/Classic softkey to toggle between the two sets of patterns.
7. If necessary, scroll through the patterns and select one. After selecting a pattern,
press OKto listen to it.
8. Repeat the last step until you find the ring pattern you want.
9. Press Saveto make it your ring pattern.
Options & Settings
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Changing the display language
Procedure
1. Press Home.2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. Select Screen & Sound Options.
5. Press Selector OK.
6. SelectLanguage.
7. Select a display language.
8. Press Selector OK.
9. Press Yesto confirm the selected language.
Advanced options
Backing up and restoring your data files
In addition to the automatic backups of telephone information whenever you change or update
options and settings, and depending on how your system is administered, you can initiate amanual backup of your data files. Data files are personal settings like contacts, favorites,
personalized labels for your phone and any applicable button modules, call history, ring tones,
and any other options and settings you may have set using the Avaya Menu. Likewise, if
administered, you can restore your data files to their previous settings using the manual restore
option. Performing a manual backup or a manual restore of backed up files is not usually
necessary, but your system administrator may ask you to do this in the event of system
problems.
Procedure
1. Press Home.
2. Select Options & Settingsor Phone Settings.
3. Press Selector OK.
4. SelectAdvanced Options .
5. Press Selector OK.
Avaya Menu
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6. Select Backup/Restore.
7. Ensure that the Manual Backupline is selected, then press Backupto start the
data file backup.
The top line displays messages to inform you the backup is in progress and when
the backup is complete. When the backup is complete , it will show message
Backup successful or Failed depending on the bruri parameter values in thesettings file.
8. To restore your data from a backup file, be sure the Manual Restoreline is selected,
then press Restore.
The top line displays messages to inform you that data restoration from the backup
file is in progress and when the restoration is finished. Your options and settings
now reflect their previous values.
Turning automatic gain contro l on or offAbout this task
The automatic gain control (AGC) automatically adjusts the audio output level to achieve aconstant and better quality audio.
Procedure
1. Press Home.
2. Select Options & Settings.
3. Press Selector OK.
4. SelectAdvanced Options .
5. Press Selector OK.
6. SelectAutomatic Gain Control .
7. Press Selector OK.
8. Select the Handset, Headset, or Speaker for which you want to turn AGC on or
off.
9. PressChangeor OK to turn AGC on or off.
10. PressSave.
Options & Settings
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Selecting handset audio equalization
About this task
For most people, this option is not relevant. For certain people with hearing difficulties,
however, this option can change the audio characteristics of the deskphone and make it easierto hear the far end.
Procedure
1. Press Home.
2. Select Options & Settings.
3. SelectAdvanced Options .
4. Navigate to Handset Equalization.
5. Press Change.
6. Select the setting you want by pressing the button against the setting.Defaultwillbe standard audio performance unless otherwise modified by your administrator.
Audio Opt.is standard audio performance, regardless of what your administrator
has chosen. HAC Opt.is Hearing Aid Compatibility performance.
7. Press Save.
Browser
Your deskphone includes WML Web browser capability to use additional applications. The
applications available through the Web browser vary depending on how your system
administrator has configured your deskphone. If you have any questions, contact your system
administrator.
Access the browser through the Avaya Menu. If you do not see the Browser option on the
Avaya Menu, Web applications are not available for your deskphone.
Accessing your browser
Procedure
1. Press Home.
2. Press Browseror OK.
Avaya Menu
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Chapter 3: About Features
This chapter describes the features of your deskphone. Your administrator might have set up your
deskphone with the features and the call appearances on one screen. The Features menu gives you
access to Speed Dial buttons and advanced telephony features, such as Directory, Abbreviated Dial, and
Call Forwarding. Using the Directory, you can dial other users on your system. You can use Send All Calls
and Call Forward features to forward incoming calls to other numbers. When you enable the EC500, you
can forward calls from your desk phone to your cell phone. The features available depend on what your
administrator has assigned to your phone.
In addition to the Features menu, your administrator might also provide selected features on softkeys on
the call appearance (Phone) screen. For more information about what features and options are available
for your extension, contact your system administrator.
Accessing the Features menu
Procedure
1. From the Phone screen, use the navigation button and scroll to the right side to
access the Featuresmenu.
For models with LEDs, the LED next to the feature name indicates if the feature is
currently on or off. If the light is on, the feature is on.
To return to the main Phone screen, press Phoneor scroll to the left.
2. Scroll down to see the features that have been administered for your extension.
The green LED next to the Feature button indicates if the feature is currently on or
off. If the light is on, the feature is on. The red LED next to the Feature button blinks
while the feature label is displayed on the screen.
Feature TableThe names of features are often abbreviated to fit into the display area of your deskphone orbutton module. Refer to the following table to know some standard feature names and theirabbreviations. All the features described here might not be available on your extension. Fordetailed information about a feature, contact your system administrator.
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Feature Name Abbreviation
Automatic Dialing Autodial or AD
Automatic Intercom Auto Icom or AI
Automatic Callback Auto Callback, AutoCB
Call Forwarding All Calls Cfrwd or CFwrd
Call Forwarding Busy/Don't
Answer
CFBDA
Park a Call Call park
Call Pickup Call pickup
Calling Party Number Blocking CPN Block
Calling Party Number Unblocing CPN Unblock
Dial Intercom Dial Icom
Directed Call Pickup Dir Pickup
EC500 EC500
Exclusion (Calling Party) Exclusion
EC500 Extended Calling Extend Call
Extended Call Pickup Ext Pickup
Malicious Call Tracing Activation MCT Act
One-step Recording Audix Record
Priority Calling Priority Call
Send All Calls SAC
Whisper Page Whisper Act
Note:
Your phone displays the personalized label instead of the feature abbreviations if you haveadded personalized labels for any of the features.
Calling a person from the directory
About this task
If your system administrator has set up a corporate directory and has made this featureavailable to you, you can dial other users in your system by name.
About Features
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Procedure
1. From the Phone screen, scroll right to access the Features menu, select
Directory, and press Selector OK.
2. Use the dialpad keys to start spelling the last name of the person you want to call.
Press each dialpad key once for each corresponding letter. For example, for Hill,press 4,4,5,5.
3. Select Nextto view the names alphabetically in the directory, if necessary.
4. Press OKor enter the next letter.
5. Select Make Callwhen you see the name you want.
6. Press OKto dial the call.
Configuring simultaneous ringing for multiple phones using
EC500
About this task
Using the EC500 feature, you can program your deskphone in such a way that the deskphoneand your cell phone rings simultaneously when there is an incoming call. With this feature, youcan answer office calls while you are away from your desk. The system administrator has toadd your cell phone number and program the desk phone.
Procedure
1. From the Phone screen, scroll right to access the Featuresmenu.
2. Select EC 500.
3. Press OKto turn simultaneous ringing on or off.
About Call Recording
Your administrator can enable recording for the calls made on your deskphone. If call recording
has been enabled for the calls on your deskphone, a beep can be heard into the audio stream
at regular interval, typically about 15 seconds. The beep indicates that the call is being
recorded.
Configuring simultaneous ringing for multiple phones using EC500
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About Features
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Chapter 4: Answering a call
About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if youare already on a call or if you receive more than one incoming call at a time, you may need to select thecall you want to answer manually. If you do not have the Go to Phone on Ringing option enabled, youmust press Phoneto choose a line or view call options.
Note:
If your telephone is administered with non-typical settings, you may experience call handling differencesfrom the steps described here. Also, note that the phone will auto-scroll in certain instances to presentyou with significant incoming calls.
Procedure
Answer an incoming call in one of the following ways:
If you are not on another call, lift the handset, or press Speaker, OK, orAnswerto answer
the call using the speakerphone, or press Headsetto answer using the headset.
If you are on another call and the telephone does not automatically display the incoming call,
from the Phone screen scroll to the line with the incoming call and pressAnsweror OK. If
you are on another call and the telephone does automatically display the incoming call, you
can pressAns Holdto automatically put the first call on Hold when you answer the new call.
Alternately, you can pressAns Dropto automatically drop the first call when you answer the
new call.
To quickly move to the top of your call appearance list to answer an incoming call on your
primary line, from the Phone screen press the Phonebutton. You can then press the line for
the incoming call or scroll to it.
To automatically display the Phone screen whenever you receive an incoming call, set the
Go to Phone Screen on Ringingoption to Yes. See Setting the Go to Phone Screen on
ringingon page 17.
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Answering a call
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Chapter 5: Making a call
About this task
If you are not on a call, simply dial the number you want to call. Use the Phone screen to view and managecalls. Press Phoneto view the main Phone screen at any time. When the Phone screen is displayed,press Phone to move to the top of the call appearance list.
Procedure
1. Lift the handset, or press Speakeror Headset(if applicable) or a line button for an available
line.
2. Dial the number you want to call.
Making an emergency call
About this task
You do not have to be logged in to make an emergency call. If emergency calling was set upby your system administrator, the Phone screen has an Emergency softkey to immediatelyconnect you with a preset emergency services number.
Your system administrator can configure the PHNMOREEMERGNUMSparameter in thesettings file for your extension with ten additional emergency numbers. If a user dials any oneof the specified emergency numbers, the deskphone will handle the call as an emergency calleven if the telephone is in the locked or unregistered state.
Avaya recommends that for phones connected to SES, only one emergency number shouldbe defined. For use with third-party gateways, refer the relevant Application Notes fornecessary provisioning to enable the configuration.
Procedure
1. Press the Emerg.softkey.
2. To end the emergency call, press the Dropsoftkey or press the Speakerbutton.
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Clearing a number
Procedure
Press Clearto erase all dialed digits and enter a new number.
Redialing a number
Procedure
1. From the Phone screen, press Redial.The last number is redialed or a list of the most recent numbers that you have dialed
appears from which you can select a number to redial. For information in redial
settings, see Setting Redial Optionson page 19 .
2. If you are working with a redial list, scroll to the number you want to call and press
Callor OK.
Your system administrator can disable Redial functionality.
Making a call using edit dialing
Before you begin
Your system administrator has to authorize this function. To set up edit dialing, see Settingdialing optionson page 21.
About this task
Using Edit dialing feature, you can edit the number before actually dialing by using the Bkspsoftkey. Using the Bkspsoftkey, you can edit the number before actually dialing it.
Procedure
1. From the Phone screen, enter the number you want to call.
2. To edit the number, press the Bkspsoftkey to erase the previous character, one
character at a time. To remove the entire number, press Clear.
Making a call
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3. Press Callor OK.
Calling a person from the contacts list
About this task
You can call a contact in your contacts list by touching the name in the list. You can find a nameby scrolling to it, or by using the search box. Use the dialpad keys to enter the first few lettersof the name and the screen will scroll to the first match in your list.
Procedure
1. Press the Contactsbutton.
2. Select the person or primary number you want to call.
To call a non-primary number, select the person, press Details, then select thedesired number.
3. Locate the contact you want to call by typing the name of the person as listed.
For example, if you added John Smith to your contacts List as Smith, John, start
typing his last name rather than his first name. Each time you press the dialpad, the
list display shifts to match your input. Alternately, you can scroll up or down to locate
the contact.
4. Press Callor OK.
Calling a person from the call history
Procedure
1. Press the History button.
2. Scroll to the left or right to view a separate list of all calls, missed (unanswered)
calls, answered calls, or outgoing calls.
3. Scroll up or down to select the person or number you want to call.
4. Select the person or number you want to call.
5. Press the Callsoftkey or the OKbutton.
Depending on how your phone is administered, returning a Missed Call may result
in that call history entry being deleted when the call goes through.
Calling a person from the contacts list
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Using voice dialing
About this task
You can say a name to search for and call any contact when voice dialing is set to on. You canoptionally add a qualifier like "at home" or "mobile" with the name to get to a specific numberfor the contact. The first two times you use voice dialing, a help screen displays to assist youin using this feature.
Procedure
1. Press Contacts.
If Voice dialing is enabled, a Voicesoftkey displays.
2. If no tone is generated or if no green bar appears next to the Voicesoftkey, press
Voiceagain to restart voice dialing.
Note:
To make voice-initiated dialing available each time you access your contacts, seeChanging the voice dialing settingon page 21. To change the language you wantto use for voice dialing commands, see Changing the voice dialing languageonpage 21.
3. Within a few seconds or as soon as you hear the tone, say the name of the person
you want to call.
You can say the name in first name, last name order even if the name is displayed
as last name, first name order (and separated by a comma) in your Contacts list.
You can add a qualifier, for example, at home, at office, mobile phone, cell
phone, or say one of the contact number types (Home, Work, Mobile) with the
name. For example, to reach Sam Jones at his primary number you can simply say
Sam Jones. To reach Sam Jones at home, you might say Call Sam Jones at
home.
Note:
If you don't add a qualifier and multiple numbers exist for that contact, thetelephone always dials the first number listed.
4. When one or more contacts display:
Press Callor OKor the applicable line button to dial the highlighted number,
or scroll to select (highlight) a different number, then press Callor OKor the
line button.
Press Detailsto view the contact details associated with the highlighted entry,
or select (highlight) a different entry, then press Details.
If none of the matches represent the contact/number you want, press Retry
and repeat the voice-initiated dialing command from Step 3.
Making a call
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Press Cancelto exit voice dialing and return to the main contacts screen.
Making a call using a Click to dial link
Procedure
1. Select the line with the link for the person or number you want to call.
2. Press the line button corresponding to the line with the link or press OK.
The deskphone initiates a call to the person or number associated with the click to
dial link.
Making a call using a Click to dial link
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Making a call
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Chapter 6: Standard Call-Related Features
Your deskphone offers standard call-related features like muting a call, transferring a call, forwarding calls,
and conferencing.
Depending on the action you want to perform, either press the appropriate button on the phone or press
the appropriate softkey while on a call.
Putting a call on hold
Procedure
1. Press Phoneto view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
Note:
The phone might display a hold timer when you put a call on hold.For more
information, see Configuring call timerson page 18.
4. Press Resumeor the line button of the held call to retrieve the call.
Muting a call
About this task
While on a call, you can mute the microphone of your phone so that the other party cannothear you. You can configure your deskphone to alert you if your dekphone is on mute. The
alert can be an audible beep and a visible indication on the top line of your deskphone.Procedure
1. Press Muteduring a call so that the other person on the call cannot hear you.
2. Press Muteagain to unmute the call.
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Note:
If a call is on mute and you switch between the handset, headset, orspeakerphone, the mute is turned off. When the call is muted, the Mute buttonlight is on and the top line displays the Mute icon.
Transferring a call
Procedure
1. Fr om the Phone screen, if the call to betransferred is not already active
(highlighted), select the line on which the call to be transferred appears.
2. Press Transfer.3. Dial the telephone number, or call the person from the Contactslist, or call the
person from the History list.
4. If unattended transfers have been administered, you can hang up now if you do not
want to announce the call. Otherwise, press Completeor OK.
Using the conference featureYou can use conference calls to speak with people from different locations on the same call.
Additional conferencing options may be available through Expanded Meet-Me Conferencing.
Contact your system administrator for more information about this feature.
Related topics:
Setting up a conference callon page 45
Adding a person on hold to a conference callon page 45
Putting a conference call on holdon page 45
Muting a person on a conference callon page 46
Dropping the last participant from a conference callon page 46Dropping a person from a conference callon page 46
Standard Call-Related Features
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Setting up a conference call
Procedure
1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the
person from the History list.
4. When the person answers, press Joinor OKto add the person to the existing
call.
5. PressAddand repeat these steps to add another person to the conference call.
Adding a person on hold to a conference call
Procedure
1. From the Phone screen, select your active call.
2. Press Conf, orAddif you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resumeto take the call off hold.
5. Press Jointo add the person to the conference call.
Putting a conference call on hold
About this task
When you put a conference call on hold, the other parties can still talk to each other.
Procedure
1. Press Holdduring a conference call.
2. Press Resumeor OKto resume the conference call.
Using the conference feature
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Muting a person on a conference call
You may be able to silence a person on a conference call using the Silence softkey. The
individual muting feature is not available on all systems. If you do not see Silencesoftkey when
you choose a person, you cannot mute that person.
Procedure
1. From the Phone screen, select the line of the person you want to mute during a
conference call.
2. Press Details.
3. Press Silence.
4. Press Silenceagain to take the person off mute.
Dropping the last participant from a conference call
About this task
Note:
This feature is applicable only for a conference call of the AST 1 type.
Procedure
1. From the Phone screen, select your active call.
2. Press Droponce the conference is up.
The telephone drops the last added person from the conference.
Dropping a person from a conference call
About this task
This feature is not available on all systems.
Procedure
1. From the Phone screen, select your active call.
2. Press Details.
Standard Call-Related Features
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3. Select the person you want to drop.
4. Press Drop.
About forwarding calls
You can forward your incoming calls to another number or to voice mail. The forwarding
features available on your phone depend on the options your system administrator has set.
For more information about the options available on your extension, contact your system
administrator.
Related topics:
Forwarding callson page 47
Send All Callson page 48
Forwarding calls
About this task
Your phone might have several forwarding features.
Procedure
1. From the Phone screen, scroll right to access the Features menu.
2. Select the forwarding feature you want to activate.
3. Press Selector OKto turn the call forwarding feature on.
When you turn on the Call Forwarding feature, you hear a tone prompting you to
enter the forwarding number.
4. Enter the number to which you want to forward your calls as the destination, then
press Enter or OK.
After you enter theforwarding number, you hear a confirmation tone and the
associated LED lights.
5. Press Selector OKto turn the call forwarding feature off if it is already on.
About forwarding calls
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Send All Calls
About this task
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefinedcoverage number, typically your voicemail. Incoming calls ring once at your extension and thengo directly to a number which is set by your system administrator. If the SAC feature isadministered on your phone, a Send Al lsoftkey appears on the Phone screen for idle calls.
Pressing Send Al l turns Send All Calls on. If it is already on, pressing Send Al l turns it off.
You can also turn Send All Calls on or off by using the telephone Features list.
Procedure
1. From the Phone screen, scroll right to access the Features menu.
2. Select Send All Calls .
3. Press Select or OKto turn Send All Calls on or off.
Enabling and disabling the call timer
If your administrator has enabled the call timer feature for your deskphone, you can turn on
the call timer to keep a track of the duration of your calls. A softkey labeled Timer Onappears
on the display screen when you are on a call.
Procedure
1. Press the Timer Onsoftkey to start the timer.
The Timer is displayed on the Status Line that is the second from the top and
increases each second until 59:59 is reached, at which point the timer stops.
2. Press the Timer Offsoftkey to stop the timer.
This action also changes the softkey label back to Timer On. The timer is removed
from the display five seconds after you turn the timer off.
Standard Call-Related Features
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Chapter 7: Using bridged call appearances
In addition to your own call appearances, your phone may show one or more bridged call appearanceson the display screen. A bridged call appearance is of another user and allows you to see if that callappearance is in use, answer calls on that appearance, or join a call in progress on that call appearancefrom your deskphone. You can also make outgoing calls on a bridged call appearance when it is not inuse.
Answering a call on a bridged line
About this taskAnswering a call on a bridged line is the same as a call on a primary line. If the ringing line isselected, you can answer by picking up the handset or by pressing Speakeror Headsetor
Answer.
Procedure
1. Select the bridged call that you want to answer.
The ringing line is selected automatically. If you are on another call when a call
comes in to a bridged line, you have to select the ringing line.
2. PressAnswer.
Joining a call on a bridged line
About this task
You can join an existing call on a bridged line.
Procedure
1. Select the bridged call in progress that you want to join.2. Press Bridge.
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Making an outgoing call on a bridged line
About this task
When you make a call on a bridged line, you are using another telephone users line. The callerID associated with the call you are making may show the call as coming from you or comingfrom the person whose line you are using. If you have any questions about how the name orextension displays to the person you are calling, contact your system administrator.
Procedure
1. Select the bridged line you want to use.
2. Press OKto get a dial tone.
3. Dial the telephone number, or call the person from the Contacts list, or call the
person from the History list.
Independent alerting for each Bridged Call Appearance
For you to access this feature, your system administrator must first enable this feature for your
extension.
The four options available are the following:
On: The default ringtone is played when there is a call on the bridged appearance.
Off: No alert is played.
Delayed: If the call on the bridged appearance is not answered, an alerting melody is
played after a delay. This delay can be configured by your administrator.
Abbreviated: There is a single beep to indicate the call on the bridged appearance.
Using bridged call appearances
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Chapter 8: Using the contacts feature
You can save up to 250 names and up to 3 telephone numbers per name. You can also import or export
a Contact list using a USB device; see Importing and Exporting Contacts using USB Flash Driveson
page 59 for information.
Note:
When you press the Contactsbutton you may not see all the functionality described in this chapter.This would be because your system administrator has disabled changes to Contacts.
Searching for a contactYou can search for any name as described here, or you can jump to a certain group of letters
in your Contacts list by pressing the associated dial pad button. For example, if you press 3,
the Contacts list might display entries starting with D, E, F or 3 depending on how you set up
your contacts and how many times you press 3in succession.
Procedure
1. Press Contacts.
2. Using the dialpad, start typing the name for which you want to search.
Keep in mind that a Contacts search is case-sensitive and how your Contact list isset up. If you set up your contacts as Last Name, First Name start typing the letters
of the last name. If you have set up your contacts using a different scheme, type
the most likely letter(s) that would match the contact you want to find.
3. Press Callto call the person or press Morethen Editto edit contact information.
Viewing a contact's details
Procedure
1. Press Contacts.
2. Select the contact you want to view.
3. Press Detailsto see the information available for that contact.
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