9TH ANNUAL OPERATIONS CONFERENCE

Indianapolis, Indiana – October 2010

Providing Value Through Service, Integrity and Trust

The Farm Bureau Way!

No one does business the way Farm Bureau does Customer relationships – close and personal Employee involvement and commitment

Multiple hats Lean operations

Each company as unique as we are similar Aspiring to fulfill the needs of our rapidly

changing customers, while at the same time meeting growth, profitability and expense goals

Primarily single state operations Independently operated companies with a

fierce connection to one another

Operations Conference

Value Benefits Planning Commitme

nt

Peer Interaction

Collaborate Consult Exchange Information

“Big”Potential

Economies of Scale Influence Purchasing power Efficiency

Networking

Lasting relationships with colleagues Mentoring Bouncing ideas Soliciting ideas Developing strategy

Share Experiences

Success What went

right? How you did it? What was

gained? What would you

do differently? Failure

Lessons learned

Industry Education

Presentations Experts Colleagues Market leaders Motivational

The Past…

Year Host 2002 AAIC

2003 Wyoming/Idaho

2004 Michigan

2005 N. Carolina

2006 Texas

2007 S. Carolina

2008 Farm Bureau Property & Cas. (AZ)

2009 Rural Mutual (WI)

2010 Indiana

The Future…

Year Host 2011 Mississippi

2012 Mountain West

2013 S. Carolina

2014 Tennessee

2015 Michigan

2016 N. Carolina

2017 Texas

2018 Farm Bureau Property and Casualty

2019 Oklahoma

2020 Georgia

AAIC Facilitation

Planning Committee Organization Support Directory Presentations/Partners

Commitment

Identify 2 new people to invite to 2011 Obtain an early commitment from your

company Provide detailed feedback for next year’s

planner Topics Challenges Meeting logistics