9 simple ways for winning back the lost customers
TRANSCRIPT
![Page 1: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/1.jpg)
9 Simple Ways for Winning Back the Lost Customers
![Page 2: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/2.jpg)
Introduction
• Basically, customer churn arises when customers stop buying or using your product or service. • It is an important metric since it is quite inexpensive to retain existing customers than it is to get new customers.• The growth rate of a company, measured by the number of new customers, should be higher than its churn rate. • Thus, decreasing churn rate is a vital task for any business. • A negative churn rate here denotes to an increase in your customer base surpasses the revenue you are losing because of churn.
![Page 3: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/3.jpg)
Listen to Your CustomersHire the Right PeopleUse the Feedbacks ReceivedOffer Various OptionsKnow the Reason Customer LeftKeep Updated Customer DatabaseUse Virtual NetworkingAvoid Delayed ResponsesOffer Multi-Channel Customer Support
Tips to Win Back Churned Clients
![Page 4: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/4.jpg)
1. Listen to Your Customers
• Let your customers talk, the fact that someone is making an effort to listen to them makes a huge difference.
• On one hand where it is important to solve customer complaints, it is also important to follow-up with them and confirm that the problem has been solved.
• Being accountable is indeed essential. • Occasionally you might have to make an apology and let them know
that you are taking personal interest to resolve their issues. • Always remember when the customers get a quick reply or even an
acknowledgment about the receipt of their request, they will feel contended.
![Page 5: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/5.jpg)
2. Hire the Right People
• Hiring the right staff is crucial for your business. • Your team should be prepared to cope with tense situations or
tedious work days.• They should be able to recognize customer apprehension and
should aim at resolving their problems. • It is vital for your support team to do so for inbound calls, but it is
equally important for them to use this method for outbound calls (specially to win churned customers).
![Page 6: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/6.jpg)
3. Use the Feedbacks Received
• It is important, to study the feedbacks received and take an action accordingly. • Unless there is a change, that has taken place on your side, nothing would really change between you and the customer. • It will only get worst with time and will be tougher for you to get them believe in you.
4. Offer Various Options
• Some customers might leave due to lack of options or should we term it as lack of variety.
• This make it important for your business to keep them updated about new arrivals.
• Don’t do it before segmenting them in terms of size and other variants.
• Up selling and cross selling products and bifurcating customers is easier, if you have the best telemarketing software in house
![Page 7: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/7.jpg)
5. Know the Reason Customer Left
• If you could possibly find out why they left at the first place. • Was it the price that they were unsatisfied with? • If it was the price, then there is a lose end between what you are
offering and the value they perceive. • Find the reason and ask them what you could do to improve. • If you are unable to win them back, you’d still have information
which can be used to improve and hold on to other customers with the same thoughts.
![Page 8: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/8.jpg)
6. Keep Updated Customer Database
• You should make a customer database and instrument the key features of products.
• Every time the customer uses the listed feature, add it to your log. • This will help you create a customer engagement score that will
indicate which customers are happy with your products and are unlikely to churn.
• Additionally, your customer support staff can call/email customers about how they can use the product.
• So, be sure to make it customer oriented with customer contact center software solutions.
![Page 9: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/9.jpg)
7. Use Virtual Networking
• It is always sensible to make virtual networking available to your agents, as that makes it easier for them to connect with your business.
• This improves their enthusiasm to work and lets them to work at their own desired timings.
• Virtual call center software let’s employees work from home, or any location of their choice with integrated features like menu systems, hold times and more.
8. Offer Multi-Channel Customer Support
• Though, providing customer support on phone and via emails is significant, new customers are looking ahead to bond through social media, chat, instant messaging and much more.
• Ensure you have a cloud contact center software that will allow you to exude automated surveys, generate leads and provide call support with its add-on feature – free shared storage.
![Page 10: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/10.jpg)
9. Don’t Give Delayed Reasons
• Delayed response is one amongst many reasons for churning. • With technical developments, customers expect a quick response. • They expect companies to deliver service on channels that they find
convenient. • Simultaneously, they anticipate for user friendly ways of getting in
touch with your business. • You could use an outbound call center software to integrate a
live chat option and make customer dealings more convenient.
![Page 11: 9 Simple Ways for Winning Back the Lost Customers](https://reader036.vdocuments.mx/reader036/viewer/2022070510/58ac4d431a28ab99028b6239/html5/thumbnails/11.jpg)
Your Free Trial is Just A Click AwayYour Free Trial Is Just A Click Away