Komunikasi EfektifAgus Pramono

Komunikasi EfektifEffective communication is more than a description of facts, it is largely about developing a strategy for transmitting a specific message (Stacey Edwards, 2012).

Simple StepWhat will you sayHow will you say itSaying it

Output Komunikasi Efektif(Steward L. Tubbs & Sylvia Moss)Minimal menghasilkan 5 hal: PengertianKesenanganPengaruh pada sikapHubungan yang makin baikTindakan

Hukum Komunikasi REACHRespect (sikap menghargai)Empathy (memberi empati)Audible (dapat didengarkan atau dimengerti dengan baik)Clarity (jelas)Humble (rendah hati)

Tips Komunikasi Efektif (Shannons Model)

BarriersSenderMessageReceiverMessage Feedback

Tips Komunikasi Efektif :Reduce BarriersNon-assertive behaviorAnger or frustrationPersonal biasLack of confidenceInappropriate prioritiesOrganizational structureInterruptionsRank differences, dll

Tips Komunikasi Efektif :MessageUse correct terminology (standard commands).Speak clearly.Time the message to be sent when the receiver is able to listen.Use appropriate vocal tone and volume.Be relevant to the receiver, not a distraction. Informational means it is something that the receiver needs to know.

Tips Komunikasi Efektif :SenderState one idea at a time.State ideas simply.Explain when appropriate.Repeat if appropriate.Encourage feedback.Read between the lines.

Tips Komunikasi Efektif :ReceiverIt is important that senders understand what the receivers want and why they want it.Active ListeningFocus attention on the message, giving it momentary priority. If possible, look at the sender.Listen and look for the indirect message content (nonverbal) as well as hearing the words.Keep an open mind and suspend judgment.Verify what was heard.

Tips Komunikasi Efektif :Message FeedbackAcknowledgment.ParrotingParaphrasing

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