9-1-1 cell phone routing - c.ymcdn.com · santabarbaraca.gov 9-1-1 cell phone routing •1967...

SantaBarbaraCA.gov

FIRE DEPARTMENT

9-1-1 CELL PHONE ROUTING

Fire Chief Pat McElroy

1

SantaBarbaraCA.gov

9-1-1 Cell Phone Routing

• 1967 President Johnson’s Commission on

Law Enforcement and Justice recommend

a creation of a single number to report

emergencies

2

SantaBarbaraCA.gov


3

SantaBarbaraCA.gov


• 35 days later the first 9-1-1 call was

placed in Haleyville, Alabama

4

SantaBarbaraCA.gov


• California 1973 Ronald

Reagan signed the Warren

9-1-1 Assistance Act into law

• Established California’s state

run 9-1-1 system

• Established State Emergency

Telephone Number Account

(SETNA)

5

SantaBarbaraCA.gov

E 9-1-1

• When you called 9-1-1 from a landline,

the dispatcher was given the address

where you were calling from and

dispatched accordingly

6

SantaBarbaraCA.gov


• In 1970s a new wrinkle appears in the

9-1-1 system: The Mobile Phone

7

• Most of these phones were

in cars, it was assumed they

would be reporting problems

on the roadways

• Because of that, all calls

were routed to the California

Highway Patrol (CHP)

SantaBarbaraCA.gov

• By 2010, 250 million

9-1-1 calls were made

each year

• By 2015, 80% of those

calls were coming

from wireless phones


8

SantaBarbaraCA.gov


• In California, 25 million 9-1-1 calls are

made each year

9

• Over 80% (and climbing)

are made from cell phones

• There are 35 million cell

phones in use in California

• Virtually one for every man woman and

child in the state

SantaBarbaraCA.gov

California – 20,000,000 9-1-1 cell calls a year

10

25 CHP

PSAPs in

California,

handle 49%

of 9-1-1

calls

425 additional

PSAPs

handle the

remaining

51%

55,000 calls per day

SantaBarbaraCA.gov


• There are over

300,000 wireless

antennas in

California

11

• Carriers are

continually

updating or

installing antennas

SantaBarbaraCA.gov

What happens when you call 9-1-1 on a cell phone

12

• Your call is routed to a cell

tower

• That tower will have multiple

antenna from a variety of

carriers

• Each antenna is assigned an

ESN (Emergency Service

Number)

• An ESN is a 3 digit number, that determines which PSAP

will handle your call. For example ESN #123 might be the

CHP. Whereas ESN #456 might be for Santa Barbara

PD.

SantaBarbaraCA.gov

• When a new

antenna is installed

a coverage map

shows that

anticipated

coverage of that

antenna

13

• A decision is made and the wireless service

providers are then instructed which ESN is

assigned to that tower

SantaBarbaraCA.gov

Transfers versus Optimal Routing

14

• The 9-1-1 wireless infrastructure in

California needs to be continually audited to

ensure the correct routing of 9-1-1 calls

SantaBarbaraCA.gov

WHY SHOULD YOU CARE?

15

SantaBarbaraCA.gov16


?

SantaBarbaraCA.gov

American Heart Association

Chain of Survival

18

?

SantaBarbaraCA.gov

What does failure look like?

• Santa Barbara 2014 Jordan Soto

19

2 Engines

and

ambulance

dispatched to

this location

Emergency

was actually

here

City of Santa Barbara


State St., Santa Barbara


Isla Vista 2011

SantaBarbaraCA.gov

• May 23, 2014 a

mass murder takes

place in Isla Vista

22

• 6 killed

• 7 wounded by gunfire

• 7 struck by assailants

car

SantaBarbaraCA.gov

• Dozens of 9-1-1 calls are picked up by that cell site

• All of them are still routed 40 miles away to the Ventura

CHP

23

SantaBarbaraCA.gov

April 2015

• Assemblymember Das

Williams requests that the

state 9-1-1 office investigate

that cell site

24

• In May 2015 the 9-1-1 office reports cell

site has been routed correctly

• Assemblymember Williams sends out a

press release announcing the change

SantaBarbaraCA.gov

Isla Vista

• In August 2015 test calls are

made that reveal the cell site

still routes calls to Ventura

CHP

• It is reported again and fixed

within 12 hours

• There is no quality control in

place

25

SantaBarbaraCA.gov

Challenges to the SETNA Fund

26

SantaBarbaraCA.gov

Who are our customers?

What are their expectations?

• Millennials are now more than

25% of the US population

• 53.5 % of the workforce in

2015

• Their view of what a smart

phone is, or does, is drastically

different from ours

• They will NEVER have a

landline

27

SantaBarbaraCA.gov

Google Maps knows where you are

28

SantaBarbaraCA.gov

Which of these people does not know where you are?

29

SantaBarbaraCA.gov

AB 1564

30

SantaBarbaraCA.gov

Please join the American Heart Association

American Medical Response

California American College of Emergency Physicians

California Fire Chiefs Association

California League of Cities

California Peace Officers’ Association

California Professional Firefighters

California State Sheriffs’ Association

County of Santa Barbara

Emergency Medical Services Administrators Assoc. of California

EMS Medical Directors Association of California

Fire Chiefs Association of Santa Barbara County

Fire Districts Association of California

in support of AB 1564Thank You

31

SantaBarbaraCA.gov

QUESTION & ANSWER

Additional information

32


PSAP To Receive

Wireless 9-1-1 Calls

Wireless

ESNCarrier

House

Number

House

Number

Suffix

Street Prefix

DirectionalStreet Name Field State Province

LEC Community

Abbreviation

Santa Barbara Police

Department

Ventura CHP-Santa

Barbara801 113 HARBOR WAY CW SANTA BARBARA


Department


Department813 113 HARBOR WAY CW SANTA BARBARA


Department

Ventura CHP-Santa



Department

Ventura CHP-Santa



Department




Department

Ventura CHP-Santa



Department

Ventura CHP-Santa



Department




Department

Ventura CHP-Santa



Department

Ventura CHP-Santa



Department




Department

Ventura CHP-Santa


Please return this routing sheet

completed to:

Faith Huston

Intrado Inc.

Wireless Operations

PO BOX 999

*This section to be completed with information that corresponds with your local exchange carrier's information. If you choose to have your Wireless MSAG look like a Wireline MSAG, then please put the

pertinent information in the appropriate columns. If y

PSAP to complete these Columns*

Provide and Format the Address as you prefer it to appear on the PSAP display.

(Important Note: Format is subject to your Local Exchange Carrier requirements, PSAP equipment and solution.)Carrier

Recommended

Routing (PSAP)


PSAP To Receive


Wireless

ESNCarrier

House

Number

House

Number

Suffix

Street Prefix


LEC Community

Abbreviation


Department


Department813 1123 N MILPAS ST CW SANTA BARBARA


Department




Department




Department




Department




Department




Department




Department




Department




Department




Department




Department




Department




Department




Department




completed to:

Faith Huston

Intrado Inc.

Wireless Operations

PO BOX 999

Longmont, CO 80502





Recommended

Routing (PSAP)


PSAP To Receive


Wireless

ESNCarrier

House

Number

House

Number

Suffix

Street Prefix


LEC Community

Abbreviation


DepartmentVentura CHP 801 200 E CARRILLO ST CW SANTA BARBARA










Department


Department813 200 E CARRILLO ST CW SANTA BARBARA






completed to:

Faith Huston

Intrado Inc.

Wireless Operations

PO BOX 999

Longmont, CO 80502





Recommended

Routing (PSAP)


PSAP To Receive


Wireless

ESNCarrier

House

Number

House

Number

Suffix

Street Prefix


LEC Community

Abbreviation


Department


Department813 29 CALLE LAURELES CW SANTA BARBARA


DepartmentVentura CHP 801 29 CALLE LAURELES CW SANTA BARBARA




Department








Department








Department








completed to:

Faith Huston

Intrado Inc.

Wireless Operations

PO BOX 999

Longmont, CO 80502





Recommended

Routing (PSAP)

9-1-1 cell phone routing - c.ymcdn.com · santabarbaraca.gov 9-1-1 cell phone routing •1967...

Documents