Wipro Presentation Template*
© 2008 Wipro Ltd - Confidential
Where are we spending?
Profitability…
Regulatory Compliance….
How to ensure my assets are managed in line with regulatory requirements ??
Operational Efficiency…
How effectively am I using my resources ??
Customer Retention & Loyalty…
How can I identify, retain and develop my high-yielding customers and
win business from other modes of transport???
Modernization…
Key Challenges – As we know
Business experience shows that sub-optimal use of maximum train capacity can be due to technical
parameters but also to poor operational capacity management.”
“The continued growth in demand for freight services due to the increased amount of manufacturing in
developing regions will be a key growth driver for the industry moving forward.” – Datamonitor
•“We are unable to manage our users across all of our applications, databases, and systems and our
auditors require that we have comprehensive tracking of our user lifecycle. We have many databases
and DBAs. It is impossible to manage their accounts effectively across our enterprise.”
Confidential © 2008 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Dependency on Legacy Systems
Critical business processes (reservations, operations, cargo operations) depend on legacy systems that are hard to modify, costly to maintain, and run on aging expensive hardware
Complex Application Environments
Years of custom development and decentralized solutions have led to complex application environments with multiple data sources, complex integrations, and several point solutions with poor documentation and support
Ageing Fragile Infrastructure
Strong focus on costs and low investments have left railways with aging server, PC, and network
infrastructure making it difficult to support 24*7 operations across multiple continents
Shrinking IT Budgets
Shrinking IT budgets leave little room for new investments in platforms although need to replace and improve their aging applications and IT infrastructure
Technical Challenges – As we know
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Leverage Information Asset
Process expertise
How to reduce cost?
How increase operational efficiency?
How to retain high value customers?
What-If a new route gets added?
Who, How, Why
e.g. Forecasting, Performance Measurement, Optimization Etc.
Moving Ahead
Data Governance
Metadata Management
Triggers
Develop an active decision support environment
Integrate data from existing systems for the purpose of query, analysis and reporting
Provide ready access to relevant information sources and tools for analysis, manipulation and presentation of data by users at all levels
Allow for the rapid response to requests for information from many sources
Integrate and cross-relate information from disparate sources for cross-selling and up-selling
To use the corporate data warehouse infrastructure for implementing corporation’s CRM vision and strategies
Transformation Programs
500–600(200) 100-200(25)
2000-2500(1000) 1000-1200 (100)
4000-5000(2000) 1800-2000 (200)
Disparate source systems
Data quality issues with respect to customer data, leading to inaccurate customer appreciation and promotions
Falling customer satisfaction levels and Call Center productivity
Large lead time for campaign analysis due to integration challenges
Large scale manual intervention
High Maintenance costs of IT systems, high costs due to third party involvement for running campaigns
Confidential © 2008 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Phase 1
Phase 2
Phase 3
EDW setup to be the single repository for all enterprise data for reporting
70% of all customers integrated into SCV
Single Platform for Customer Services
Single premium payment reminder instead of multiple letters
MIS / DSS Reporting
Enhanced MIS / DSS Reports
Lead generation, Data Mining
Event Driven Reporting
Predictive Modeling
Customer profitability
Campaign effectiveness
“ Program implemented by Wipro is projected to achieve five year ROI in the first year by enhancing customer responsiveness & satisfaction “
z
DATA
STORAGE
SOURCE
SYSTEMS
Enterprise
Data
Warehouse
TIBCO RV BUS
Phase I
Business Logic exposed as web service
Separate Access Control in COBOL
Procurement & General Services section
Data Migration
Migrate data at branch
Health Professionals Licensing Department
Training & Support for Rollout
Provide rollout scripts in easy to use form
Support queries from Rollout
Data model changes
Modify FEAP interfaces for DO operation
Modify print & reporting for local print
Introduce multi-lingual support
Enhance feedback system
Implement BSS @ ZO
Rollout to a DO & ZO
Setup Central Office & Training
Implement CCC for administration
Implement CHD for Support
Training for support & rollout
Scope of Work
Design and implement a state of the art new FEAP system.
Introduce Open Standards compliant J2EE Web based User Interface.
Identify Web Services to be accessible by internal and external users subject to authentication and access privileges.
Introduce SOA, transforming existing COBOL applications into WEB Services.
Recommend the ideal RDBMS for the final centralized system.
The new FEAP should be the core of all services and eliminate any duplication of services between COBOL FEAP and non-COBOL systems like Portal.
Implement RDBMS system replacing existing COBOL files for efficient data storage and retrieval.
Implement the above tiers maintaining the independence of each tier from the other.
Develop data migration strategy and required software and implement the same for replacing COBOL files by RDBMS.
Enable FEAP to generate report (online / bulk) and have user-interface in Indian Languages
Identify the area in the applications where interfaces are to be introduced for work flow implementation.
New FEAP should have seamless integration with Non-COBOL systems like CADW and Portal, maintaining the independence of such systems.
For messaging between a processing center and the ODS or CADW the usage of TIBCO will continue.
Assist the Corporation in finalizing the Roll out strategy and its Implementation.
Implement the modernized system in selected pilot 10 branches, 10 divisional centers and corresponding DRS center.
Assist in setting up a Central Control Center for administering all the divisional and DRS centers.
Implement a centralized Help desk and troubleshooting center at SDC.
Improve the existing feedback system and integrate the same with the Help Desk and Troubleshooting setup.
Implement better software update/patch deployment system
Confidential © 2008 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Phase 2 – DO-ZO Architecture
Single stack Open Source (Sun) Solution for core features
Browser based local printing inspite of centralization @ DO
Centralized Command Center to monitor all solution components
Central Gateway Server with HTTPS for Internet users
Automation of batch processes at Divisions
Highly Available, Scalable DR solution with NR Time data replication
DB based archival & retention based on policies
Enhanced maintainability of new FEAP
Confidential © 2008 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Enabling healthcare - Impacting the lives of over 50 Million beneficiaries
First complete open source grounds up ERP development
Real-time healthcare and ERP solutions at over 2200 locations
Creation of one of the largest medical records database in the world – healthcare network of 150 hospitals, 1400 dispensaries catering to 50 Mn+ people
Largest roll out of Unique Biometric photo identification with Largest roll out of identity cards in India – 20 million
Largest fingerprints Database in India – 50 million
Largest e-Governance Project in India
4500+ person months of software development
Using multiple technologies --- Open Source, Microsoft, SAS !!
Software to run for 7000 concurrent users
4440 WAN links on MPLS !!
UPS and Backup power Inverters for 2008 locations !!
Rollout of 40000 desktops & 15000 peripherals across 2220 locations !!
Change Management & Training for 40000 employees
Confidential © 2009 Wipro Ltd
Environment based on the right architecture is vital.
The belief that "you build it, they will use it" is wrong.
Make the BI environment an integral part of the decision making process.
Set clear business objectives for the business intelligence solution.
Right BI Partner
Overview – IT Services and Products
CAGR of 34% in the last 5 years for IT services
Part of NYSE’s Technology-Media-Telecom (TMT) Index, NSE Nifty Index & BSE Sensex
Sustained
growth
191 Fortune 1000/ global 500 clients
840 active clients as on Sep 30, 2009 with a repeat business ratio of over 95%
840
One of the top 3 recruiters in India
50+
Emerging Technology Themes for FY 09-10:
Green, Cloud, Open Source , Mobility, Information Management, Collaboration, Social computing
Industry
expertise
54
Countries
* Includes IT services business and Products (2008-09)
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Confidential © 2008 Wipro Ltd
© 2008 Wipro Ltd - Confidential
Six Sigma and HR Process, Enterprise Architecture, IT Governance, e-Governance, Security Governance, Strategic Cost Reduction
Business Solutions
System Integration, Manage IT- Data Centre, End-user, Help Desk, Telecom Management, Application Support
IT, Process Strategy formulation and alignment to business
Professional Services
Infrastructure Products
Total Outsourcing
Services Diversity
Introducing Wipro
Consult Architect Integrate Manage Sustain
Enterprise
Telecom
BFSI
Government
Facets & Figures
India’s First Dedicated BI & IM Practice With Over 4500 Consultants & More Than 10 Years Existence
Strong Vertical Alignment
Innovative Engagement Models
Large Investments In Dedicated Center of Excellence (CoE)
More than 160 Clients
Telecom
Rated #1 in ‘Ability to execute BI & PM’ among Indian IT Service Providers - As per Gartner MQ 2008
BI & IM Center of Excellence
New Tools & Technology
Deepening of Skills
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Introduce Wipro’s BI Practice. From a services point of view highlight services around CDI/MDM and Business Analytics.
Highlight our rating as #1 in ‘ability to execute’ among Indian IT Service Providers
As per Gartner MQ 2008 for BI & PM Service Providers
Confidential © 2008 Wipro Ltd
© 2008 Wipro Ltd - Confidential
© 2008 Wipro Ltd - Confidential