Siebel Release Notes / Known IssuesVersion 8.1December 2012

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Siebel Release Notes contain the most current information on known product anomalies and workarounds for Siebel CRM 8.1. This ReleaseNotes document includes important known issues as of version 8.1.1.9. The information contained in the current version of the Siebel ReleaseNotes document supersedes the content of all documentation provided with or for the Siebel Programs. It is important that you thoroughly reviewthe Release Notes prior to the installation and use of the software to ensure a smooth installation and upgrade process. For a legal notice thatapplies to Siebel Release Notes, see 547098.1 (Doc ID) onMy Oracle Support

In some cases, Oracle's Siebel products and features are not available in the release or are not available with certain databases, SiebelEnterprise Server operating systems, or Siebel international localizations. Many of these limitations are due to third-party product supportlimitations. Product and feature availability exceptions are not documented in the Release Notes database, but are instead recorded in the SiebelSystem Requirements and Supported Platforms document, available on Oracle Technology Network (OTN).

Release Notes CategoriesAutomotiveCall CenterComm Media EnergyConnectors / EAIConsumer SectorCustomer Order ManagementData QualityFinancial ServicesGeneralLife SciencesLoyaltyMarketingMobile SolutionsPartner Relationship MgmtPublic SectorSalesServiceSiebel E-CommerceSiebel E-Commerce for CommsSiebel eMail ResponseSiebel E-SupportSiebel Self Service CommonTravel & TransportationUser InterfaceWeb Service

AutomotiveSiebel eDealer Store Dashboard: Team's CalendarCategory: Automotive TopSubcategory: eDealer DashboardProduct Version: Siebel 8.1Last Modified: Monday, May 7, 2012Bug No.: 12826391

The Siebel eDealer Dashboard screen, Store Dashboard view, Team's Calendar applet throws an error on Employee Name drilldown: An errorhas occurred creating business component 'Calendar Users' used by business object 'eAuto Store Dashboard'.

Workaround1. In Siebel Tools, go to Business Objects. 2. Query for 'eAuto Store Dashboard' and lock the object. 3. Create a new Business Object Component record and add 'Calendar Users'. 4. Save this new record and save the Business object record. 5. Compile 'eAuto Store Dashboard' business object to the srf

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External exception occurs in data transfer utilitiesCategory: AutomotiveSubcategory: Warranty ClaimsProduct Version: Siebel 8.1Last Modified: Friday, November 9, 2012Bug No.: 15857705

1. Navigate to Site Map -> Warranty Claims -> Work Orders .2. The "eAuto WMS My Work Order List View" appears.3. In the Work Orders list applet, create a new record by clicking New. 4. Enter all the required fields. 5. Save the record. 6. In the Work Order form applet, click "Create Claim". 7. A new warranty claim record is created from this work order and the Warranty Claims -> Claims list view appears. 8. In the Repair Line list applet, create a new record. 9. Click New. 10. Open the Pick applet for the list column "Work Order Line#". 11. Select a record and click OK in the pick applet. 12. An error pops up saying, "External exception occurs in the Data Transfer Utilities."

Workaround

Make these repository changes: 1. Login to Siebel Tools. 2. Select Business Component. 3. Query for the Business Component "eAuto WMS Supplier Recovery Claim Item" and lock it. 4. Change the following Business Component User Properties: Name: Named Method 11 Old Value: "WO_DeleteInsertSuppTotalParts", "INVOKESVC", "eAuto WMS Supplier Recovery Claim Item", "FINS Data Transfer Utilities","DataTransfer", "'DataMapObj'", "WorkOrderPartToSuppRecClaimPart", "'InitBO'", "eAuto WMS Supplier Recovery Claim", "'InitBC'", "eAutoWMS Supplier Recovery Claim Item", "'Operation'", "Insert", "'&WOItemId'", "[Work Order Item Id]" New Value: "WO_DeleteInsertSuppTotalParts", "INVOKESVC", "eAuto WMS Supplier Recovery Claim Item", "FINS Data Transfer Utilities","DataTransfer", "'DataMapObj'", "WorkOrderPartToSuppRecClaimPart", "'InitBO'", "eAuto WMS Supplier Recovery Claim", "'Operation'","Insert", "'&WOItemId'", "[Work Order Item Id]" 5. Compile the Business Component "eAuto WMS Supplier Recovery Claim Item" onto the srf. 6. Restart the server.

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Call CenterSiebel Chat not supported in Siebel 8.1.1.9Category: Call CenterSubcategory: ChatProduct Version: Siebel 8.1Last Modified: Thursday, September 6, 2012Bug No.: 14590050

Siebel Chat does not work in Siebel 8.1.1.9.

WorkaroundIf you are using, or planning to use, Siebel Chat, the recommended fix pack is Siebel 8.1.1.8 currently, and Siebel 8.1.1.10 when it is generallyavailable.

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CTI Toolbar not refreshed on FireFox browser TopCategory: Call CenterSubcategory: CTIProduct Version: Siebel 8.1Last Modified: Wednesday, December 21, 2011Bug No.: 10512098

CTI Toolbar is not refreshed on FireFox browser. This behavior is only observed on Solaris.

WorkaroundUse Netscape browser on Solaris.

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Application logs off when indexing category with parentheses () in its nameCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1

Last Modified: Friday, December 16, 2011Bug No.: 10530596

Configure for Search: Navigate to Administration - Search, and then Index Settings. The Solution Category has parentheses () as part of seeddata. When a category with parentheses in its name is indexed, the application logs off.

WorkaroundCorrect: Solution - Call Center Incorrect: Solution (Call Center) Incorrect: Solution [Call Center]

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Search result displays in LHS when search performed in search appletCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Friday, December 16, 2011 TopBug No.: 13365490

SI+: Search result is displaying in the LHS when a search is performed in the search applet, although the same page is set as False. Afterclicking Go, the Search dropdown option disappears.

WorkaroundWhen the SamePage parameter value is set as FALSE for Search lookin applet in SI/SI+ mode, make sure that the property: Target View Framehas value as _sweview.

In Siebel Tools, navigate to Applet > Search lookin Applet.For the above applet, in 'Controls', select 'Search' (with caption:GO).For the above control, change the Target View Frame property from blank to _sweview.For SamePage=TRUE mode, the Target View Frame property value should be empty.

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Similar or near duplicate results not being returnedCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, June 22, 2011Bug No.: 12648185

Check the values for Dupremoved flag. Dupmarked: Not used currently by Siebel. Dupremoved: If set to 'true', duplicates and near duplicates or similar results will be filtered out from the results. If this is set to false, duplicatedand near duplicates or similar results will also be returned. The default value is set to true.

WorkaroundIf users want all results to be returned, they must ensure that Dupremoved is set to false.

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SearchCenter does not display fields of selected Business Components in SeachCenter pop-upCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, December 21, 2011Bug No.: 10515782

OnInboundCallReceived SearchCenter displays without Search fields.Top

WorkaroundNavigate to another Business Component in Search Center, such as Contacts, and select Service Request again. All fields are displayed withOwner populated in Owner field as per the CTI configuration.

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Chat window not visibleCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Friday, December 2, 2011

Bug No.: 10545712

Chat window is not properly visible when resolution is set to 800 by 600 pixels.

WorkaroundSet resolution to a value higher than 800 x 600.

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Error after Binocular Search to query within Date fieldCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Friday, December 16, 2011Bug No.: 10538479

When users attempt a Binocular Search to query within the Date field, they receive the following error message: "The query could not be runbecause there is an invalid character in the field '<?>'. Please ensure that the value in the field is formatted correctly with only valid characters. Missing quotes around the search criteria or unnecessary punctuation will often cause an error (SBL-DAT-00403) when they query a Date fieldwith condition < '1/1/2004'. These syntax do not work either: < 1/1/2004, < '2004-01-01', < 2004-01-01. The same search syntax works in 7.5.3.

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TopError message displays when clicking Save SearchCategory: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Friday, December 16, 2011Bug No.: 10527536

(VC7/IE 6.0): Clicking the Save Search button causes an error message to be displayed.

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Not able to resize search center in Sun Mozilla 1.7.1 / Solaris 10 U2Category: Call CenterSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Friday, December 16, 2011Bug No.: 10528343

SI+: Not able to resize the search center in Sun Mozilla 1.7.1 / Solaris 10 U2

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Smart Answer will not support Windows 2008 in 8.1.1.5 FPCategory: Call CenterSubcategory: Smart Answer will not support Windows 2008 in 8.1.1.5 FPProduct Version: Siebel 8.1Last Modified: Friday, December 16, 2011Bug No.: 11780738

Smart Answer will not support Windows 2008 in 8.1.1.5 Fix Pack.

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Comm Media EnergyCUT_AccountDetails BI Publisher Report: Created Date not displayed under Quotes & Proposal sectionCategory: Comm Media EnergySubcategory: Accounts TopProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012

Bug No.: 10537898

CUT_AccountDetails BI Publisher Report: Created Date is not displayed under Quotes & Proposal section. This is due to the mismatch in thetype field between integration and business component tields.

WorkaroundAdd Type (from System to Data) for the following fields in the Integration Object Definition. 1. IO=XMLP UT Account Detail, IC=Proposal, Field=Created 2. IO=XMLP UT Account Detail, IC=Quote, Field=Created

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Bulk Request having more than one Instance does not generate multiple line itemsCategory: Comm Media EnergySubcategory: Bulk RequestProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13538717

With ACR 499, submitting a Bulk Request having more than one Instance (that is, two different service IDs or contact IDs) generates orders orquotes with only one line item created for the last instance (service ID or contact ID). For example:1. Install ACR 499 2. Create an Asset "Wireless Data" for an account "3 Com" 3. Create Bulk Request with: Action Set: Account = 3 Com Type = New Service Account = 3 Com Child Type = Service Id Scope = Include Instances: (created via New button) Service Id = 1234567 Service Id = 1234568 Actions: Action Code = Add Base Product = Wireless Data 4. Submit the bulk request.The Bulk Order status will change to Complete. The Order is created, but has only one line item: Product=Wireless Data, Service id=1234568 It should create one order line per service ID. Only one contact is used, if in Step 3, only one contact ID is used.

Workaround

1. Create ABO Bulk Request Order Integration Object: Log in to Siebel Tools. Click on Integration Object in the Object Explorer.Query for SIS OM Order. Right-click SIS OM Order IO and choose Copy Record. Name the new record ABO Bulk Request Order. Select Integration Component MACD Order Entry - Line Items in IO ABO Bulk Request Order. Click Integration Component User Prop in OBLE and add the following record, Name: SelectiveChildQuery Value: Y Right click ABO Bulk Request Order and choose Compile Selected Objects to compile the IO. 2. Revise and edit ABO Bulk Request - Inclusive Process Action Sub-Process Workflow. Add Input Arguments: Input Argument: OutputIntObjectName Type: Literal Value: ABO Bulk Request Order Input Argument: MapName Type: Literal Value: Bulk Request Order IO Map Save changes and publish and activate the workflow.

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Auto asset of products not automaticCategory: Comm Media EnergySubcategory: IntegrationProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 13628075

TopIf a compound product is auto-assetted, part or whole of the complex product is missing in the Installed Assets applet in Account Summary view.

The root cause is that the Status field in the Asset Mgmt - Asset (Order Mgmt) business component is blank for those line items and hence notshown in the user interface.This happens as a result of "Partial Update" triggered on updating the Name field in the same business component. The solution is to have Status field updated from IO (SIS OM Asset - Auto Asset) only after the Name field is updated so that the Status field willobtain the value from the IO in all cases. The configuration changes are described in the Workaround.

Workaround

Business Component Changes: BC: Quote Item 1. Log in to Siebel Tools. 2. Query for the IO "SIS OM Asset - Auto Asset". 3. Query for the IC "Line Item". 4. Query for the field "Status" 5. Add the following entry in IC user property for this field. Name - FieldDependency Value - Name 6. Save the changes in this IO. 7. Compile the changes to the srf.

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Error message displays while releasing variable mapsCategory: Comm Media EnergySubcategory: Order ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10595009

An error message displays while releasing two variable maps ‘Default Pricing Variable Map - Row Set’ and ‘Default Pricing Eligibility VariableMap - Row Set’ because the active variable map is versioned incorrectly.

Workaround1. Login to the Siebel Application.2. Go to the site map.3. Navigate to Administration - Order Management, and then Variable Maps.4. Query for variable maps, "Default Pricing Variable Map - Row Set". 5. Rename this variable map to "Default Pricing Variable Map - Row Set - original" .6. Copy this variable map from the applet-level menu. 7. Name this map "Default Pricing Variable Map - Row Set".8. Lock and release the map. 9. Follow the above steps for the "Default Pricing Eligibility Variable Map - Row Set" variable map.

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Address picklist not bi-directional in HebrewCategory: Comm Media EnergySubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10536405

Address picklist is not bi-directional in Hebrew

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Cannot add promotion to Shopping Cart with default options selectedCategory: Comm Media EnergySubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10532589

Self Service: When a user selects a configurable promotion, the products or options that are a part of the CP will have defaults set, whichconsists of the most common configuration. The user should be able to select "Add to Cart" without clicking "+" to configure the customizableproduct. Currently, a user does this, an error appears indicating the need to click "+" to configure the product.

WorkaroundClick the plus sign (+) and then click "Add to Cart" to get all of the default options.

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Self Service - Communications - Modify due date in Change Equipment orderCategory: Comm Media EnergySubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10534407

In Change Equipment ABO process flow, the Calendar value selected from the Calendar pop-up on Modify Due Date page is not saved. Thisoccurs on the Client OS: Mac OS X 10.4 and Browser: Safari 3.0

WorkaroundYou can enter the date manually in the Modify Due Date field rather than select from the Calendar pop-up.

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Connectors / EAILarge integration message causes data map to have a runtime errorCategory: Connectors / EAI TopSubcategory: Data Transformation EngineProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12426360

When an integration message has more than 2000 integration component instances (rows) a data transformation will fail with the error,"Unhandled Exception: Cannot operate on null object Object.CSSEAIIntCompIn_NextRecord line: 579 Service.... Service.EAICallMapFn ... Service.EAIExecuteMap ..."

WorkaroundBreak the message into smaller parts where each part is less than 2000 instances (rows).

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Java Runtime Version 6 required for Siebel JAVA APICategory: Connectors / EAISubcategory: JAVAProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 11660496

Clearly mention Java JRE, Version 6, support for each supported operating system platform.

WorkaroundFor IBM AIX, Version 5 has to be used, that means no 8.1.1.4 Fix Pack application.

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BizTalk: Validation of the MSMQIN workflow not workingCategory: Connectors / EAISubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10509577

Validation of the MSMQIN workflow is not working. Therefore, BizTalk is not supported from 8.0 onwards.

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Consumer SectorThe Baseline Data button does not perform properlyCategory: Consumer SectorSubcategory: Trade PromotionsProduct Version: Siebel 8.1Last Modified: Monday, December 5, 2011Bug No.: 10532619

Baseline Data button had two specific issues leading to performance concerns. These issues were corrected for the 7.8 release, and this fix isbeing made available to the 7.5 release.

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Customer Order ManagementUngrouping (AutoExplode) Order Line items does not properly reprice MRC/NRC fieldsCategory: Customer Order ManagementSubcategory: Asset Based OrderingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12582095

The use of Auto Explode, or ungrouping, of Order Line Items is not configured properly to reprice all associated Line Items.

Workaround1. Open Tools. 2. Lock the SIS OM Base Architecture project.3. Click on Workflow Process in the Object Explorer. 4. Query for the SIS OM Edit Service Order Line Item workflow and revise the workflow. 5. Add a new Process property with the following details: Name In/Out Business Object Data Type IsExploded None Order Entry (Sales) String 6. Add a new Output argument to the Explode Order Line Item step, with the following details:Output Arguments: Property Name Type Output Argument IsExploded Output Argument IsExploded7. Modify the Ensure New Line Items step with the following details:Properties: Name Business Service Name Business Service Method Ensure New Line Items SIS OM PMT Service Set Multiple Field Values Input Arguments: Input Argument Type Value Property Name ConditionFieldNames Literal Action Code,Id ConditionValues Expression LookupValue("DELTA_ACTION_CODE","Add") +',' Field Names Literal Integration Id,Id Generate New Id Literal Y SiebelMessage Process Property EAI Dest Prop Values Literal DummyIntegId,DummyId Output Arguments: Property Name Type Output Argument EAI Dest Prop Output Argument SiebelMessage 8. Modify the connector 'No' that starts from the step 'Compute Service Charge?' and ends at the step 'Sync Order Line Item'. Change the 'Tostep Name' of the connector to 'Added any service charge?'.9. Modify the connector 'Yes' which starts from the step 'Added any service charge?' and ends at the step 'Ensure New Line Items'. Delete theexisting condition of the connector and add the following condition: Compare To Operation Value Expression All Must Match (Ignore Case) [&AddedServiceCharge] = 'Y' or [&IsExploded] = 'Y'10. Publish and activate the revised workflow.

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Avoid incrementing line number value of Quote Line ItemCategory: Customer Order ManagementSubcategory: ConfiguratorProduct Version: Siebel 8.1Last Modified: Thursday, February 16, 2012Bug No.: 12564112

The line number value is incremented when the Quote Line Item is customized (click on Done). To avoid incrementing the line number value ofQuote Line Item, under IC field Sequence Number activate the NoUpdate User property with value Y.

TopWorkaround1. Launch Siebel Tools2. In the Object Explorer, go to the Integration Object 3. Query for 'SIS OM Quote' IO - SIS OM Quote IC - MACD Quote Item IC Field - Sequence Number IC Field User Prop 'NoUpdate' and its value 'Y' (Make it active)

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Unable to create new sales order in global deployment environmentCategory: Customer Order ManagementSubcategory: OrdersProduct Version: Siebel 8.1 TopLast Modified: Wednesday, January 11, 2012Bug No.: 10510800

Unable to create new sales order in global deployment environment such as Japanese or German. Due to inactive list of values or missingtranslations, the error SBL-DAT-00225 might display when a user creates a sales order in a given language. To support a global deploymentenvironment, create data in S_ORDER_TYPE, S_PARTMVMT_TYPE and S_ORDTYP_MVTTYP for all supported languages.

Workaround1. In Administration - Data, then List of Values: Activate the following LOVs for supported languages: FS_ORDER_TYPE FS_ORDER_TYPE_CODE FS_ORDPART_MVMT_TYPE 2. In Administration, then Order Management: In Order Action Types view, recreate the entries for all languages; in Order Types view, recreateall order types in all languages, and then for each of them, recreate the corresponding associated action types in the same language.

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Error in Configurator when clicking Done without changing attribute valueCategory: Customer Order ManagementSubcategory: PricerProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10507921

An error occurs in Configurator when a user clicks Done without changing the attribute value. This error occurs when ABO is enabled for theapplication and Multiple Dimension Attribute Pricing is enabled with the "Show Error for invalid Combination" flag. During CP Runtime, if the userchooses an attribute that does not have Attribute Adjustment conditions defined, then the user is prompted with an error message as expected. Ifthe user chooses to ignore it, and then clicks Done before selecting the correct attribute combinations, the error message "Cannot Find ActiveBuscomp" appears.

WorkaroundCorrect the attribute selection during CP Runtime before clicking Done.

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Net Price not calculated properly for promotion componentsCategory: Customer Order ManagementSubcategory: Promotion PricingProduct Version: Siebel 8.1Last Modified: Wednesday, October 10, 2012Bug No.: 14545715

If you have applied ACR 620 and AIA for Communication-related ACRs (ACR 463 and 474), you might encounter this issue: When you have promotional pricing for products in a bundled product, then Net Price does not calculate properly. The Net Price still does notcalculate properly when you clear your cache, add the product in a quote or order, and associate the promotion to the product.

WorkaroundPerform the Promotion Discount step independently of the AIA System Preference. In the Promotion Discount step, add this input argument:On Match 1 : {Row.Temp Current Type} = {Match.Type}

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Promotion Not Correctly Applied in Sales OrdersCategory: Customer Order ManagementSubcategory: Promotions TopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12582120

A configuration change is required in order to apply the promotion to a sales order line upon pick promotion.

Workaround

1. Open Siebel Tools by connecting to the same database that Siebel Server is running. 2. In the Object Explorer, select Business Component. Query for the following business components: Order Entry - Line Items 3. Right click and select "Lock Object" 4. Expand the business component in the object explorer. Query for the following field: Prod Prom Name 5. Expand the field in the object explorer. Select Pick Map under Field 6. Set the Sequence for the fields in the following order Prod Prom Id: 1

Prod Prom Name: 2 Product Id: 3 7. Compile the "Order Entry - Line Items" business component to the SRF file that's used by Siebel Server. 8. Restart the Siebel server.

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Slow performance in quotes while clicking on quote name (drilldown) or adding line items to quoteCategory: Customer Order ManagementSubcategory: QuotesProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10531090

This issue is observed on DB2 v9 only with dictionary sort (UCA400).

WorkaroundUse Oracle database where dictionary sort is supported.

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Data QualityData Quality matching DLL files changedCategory: Data QualitySubcategory: DeduplicationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10549168 Top

Data Quality matching DLL files have changed.

WorkaroundContact Oracle Support for the latest DLL files.

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Batch deduplication on Data Quality Matching ServerCategory: Data QualitySubcategory: DeduplicationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10551358

New .dll files for Data Quality Matching Server are required to fix batch deduplication.

WorkaroundContact Oracle Support for new .dll files and instructions about how to apply them.

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Financial ServicesProduct Configurator Views in FSI Group Policy application do not display properlyCategory: Financial ServicesSubcategory: Customer Order ManagementProduct Version: Siebel 8.1Last Modified: Tuesday, October 2, 2012Bug No.: 14701506

Group Policy > Plan Design > Product Attributes > Customize Plan button, Configurator view displays without buttons.

Workaround TopMake the following configuration changes: 1. Log into Siebel Tools. 2. Navigate to Views and Query for view 'FINS Group Policy Complex Product Runtime View (JS)' 3. Go to View WebTemplate and query for 'eCfg View Basic (JS)' 4. In the View WebTemplate Item applet below, change the Name and Applet field values as follows: a. 'Cfg Cx Runtime Hidden Frame' to 'Cfg Cx Runtime Hidden Frame (HI)' b. 'Cfg Cx Runtime Instance Frame (JS)' to 'Cfg Cx Runtime Instance Frame (JS HI)' 5. Compile the repository and replace the srf to the servers.

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Index All function ends with error if component does not have recordsCategory: Financial Services

Subcategory: OtherProduct Version: Siebel 8.1Last Modified: Friday, December 16, 2011Bug No.: 10523327

If a component does not have records, the "index all" function ends with an error. The error message recieved is, "Error message: RecordCount is zero.(sbl-srh-00230)".

To reproduce this message, set up the the available components but ensure that one of them does not have any records. For example, nocontacts, but Accounts and the following components after Contacts have records. Then click on the Index All. Accounts will be Indexed but theprocess will quit with the error above when it tries to process Contacts. It will not proceed to the component following Contacts.

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Configuration Changes Required for FINS Group Policy Configurator ViewCategory: Financial ServicesSubcategory: Siebel Product ConfiguratorProduct Version: Siebel 8.1Last Modified: Friday, September 21, 2012Bug No.: 14562917

Configuration changes required for the FINS Group Policy Configurator view.

WorkaroundMake the following configuration changes: 1. Log into Siebel Tools2. Navigate to Views and query for view 'FINS Group Policy Complex Product Runtime View (JS)' 3. Go to View WebTemplate and query for 'eCfg View Basic (JS)' 4. In the applet for View WebTemplate Item, change the Name and Applet field values as follows: a. 'Cfg Cx Runtime Hidden Frame' to 'Cfg Cx Runtime Hidden Frame (HI)' b. 'Cfg Cx Runtime Instance Frame (JS)' to 'Cfg Cx Runtime Instance Frame (JS HI)' 5. Compile the repository and replace the srf to the servers.

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GeneralActivation of Webmaster files fails after repeated deployments TopCategory: GeneralSubcategory: Application Deployment ManagerProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10515145

If there are repeated executions of Webmaster activations, then these might fail with the following error in the Siebel Management Agent log file:"ACTIVATION_FAILED: New Version specified already exists (SBL-SWP-00138)".

Workaround1. Stop the Web server. 2. Delete the folders created with swfver* under eappweb/public/<lang>. 3. Start the Web server. 4. Carry out ADM copy and activate steps.

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Error code not set correctly for failure of verify commandCategory: GeneralSubcategory: Application Deployment ManagerProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10527856

When the 'verify' command returns with an error, the error code (returned to the command shell) is not set correctly. Success or failure of theverify command results in the error code always being set to Zero (success).

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Cannot select a pick applet on Deployment Filter field with SmartScript content objectCategory: General

Subcategory: Application Deployment ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, October 19, 2011 TopBug No.: 10511955

While creating a new Deployment Project for "SmartScript" as Datatype Name, clicking on the "Deployment Filter" picklist field displays thefollowing error, "The data type 'SmartScript' may have special query syntax, please type your deployment filter manually."

WorkaroundInstead of using a PDQ from the picklist, manually enter the filter.

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In Deployment Project, ADM rejects PDQs > 250 characters in deployment filterCategory: GeneralSubcategory: Application Deployment ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10578292

The ADM Deployment Filter of Deployment Project cannot have more than 250 characters; if it does, you will receive an error trying to save orstep off the record: The data value for the Deployment Filter field is larger than the 250-character limit defined in the database. Please type inless information to ensure that your data is committed to the database. (SBL-DAT-00362)

WorkaroundDo not enter more than 250 characters into the Deployment Filter field.

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ADM Deployment fails on 8.1.1.4 Fix Pack on AIX 6.1Category: GeneralSubcategory: Application Deployment ManagerProduct Version: Siebel 8.1Last Modified: Thursday, January 19, 2012Bug No.: 12567476

ADM deployment fails on 8.1.1.4 Fix Pack on AIX 6.1 with Java 1.6. The Copy command hangs. This issue only occurs on AIX6.1 environment.Top

WorkaroundConfigure ManagementAgent only after applying the 8.1.1.5 patch. 1. Install Enterprise (Siebel Gateway, Siebel Server, Siebel Management Agent). 2. Prior to configuration, apply the 8.1.1.5 patch. 3. Configure the Enterprise (Siebel Gateway, Siebel Server, Siebel Management Agent). 4. Set the classpath and libpath explicitly as shown below for for JAVA1.6 on AIX6.1: setenv LIBPATH /usr/java6/jre/lib/ppc:/usr/java6/jre/bin:/usr/java6/jre/bin/j9vm:${LIBPATH} setenv PATH /usr/java6/jre/lib/ppc:/usr/java6/jre/bin:/usr/java6/jre/bin/j9vm:${PATH}

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Unable to double-click and open a pre-existing AKB fileCategory: GeneralSubcategory: Business RulesProduct Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10513980

Unable to double-click and open a pre-existing AKB file.

WorkaroundInstead of double-clicking the AKB file, open Haley and then open the existing AKB file from Haley.

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TopHaleyAuthority will not work without Siebel Client installedCategory: GeneralSubcategory: Business RulesProduct Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10549202

The Siebel object importer plug-in requires that the Siebel client (dedicated or mobile) is installed on the same machine running HaleyAuthority.

WorkaroundInstall the dedicated or mobile Siebel client on the machine where HaleyAuthority is installed.

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The calendar always shows 12:00 AM as the start of the day instead of the start time chosen in the user preferencesCategory: GeneralSubcategory: CalendarProduct Version: Siebel 8.1Last Modified: Friday, January 27, 2012Bug No.: 10569748

Calendar always shows 12:00 AM as the start of the day instead of the start time chosen in the user preferences.

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Time format incorrect for Korean localeCategory: GeneralSubcategory: CalendarProduct Version: Siebel 8.1 TopLast Modified: Wednesday, May 23, 2012Bug No.: 13733241

The time format is incorrect for the Korean Locale; it shows a 12-hour clock.

Workaround The 24-hour display is set in locale settings.

To change the locale settings: 1. Navigate to site map > Administration - Data > Locale.2. Query for the Korean language.3. In the form applet, immediately below the language grid, click the 24-hour check box. 4. Save changes. 5. Restart the Siebel server.

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Clicking Calendar hyperlink multiple times in Site Map causes application to failCategory: GeneralSubcategory: CalendarProduct Version: Siebel 8.1Last Modified: Friday, January 27, 2012Bug No.: 10514366

When users launch the application in Internet Explorer 7, navigate to Site Map > Calendar, and click the Calendar hyperlink multiple times, theapplication fails.

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When users drill down on a calendar item, the threadbar is not updated correctlyCategory: GeneralSubcategory: CalendarProduct Version: Siebel 8.1Last Modified: Friday, January 27, 2012Bug No.: 10565424

When drilling down on a calendar item, the thread bar is not updated correctly. Top

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Default workdays are U.S.-centricCategory: General

Subcategory: CalendarProduct Version: Siebel 8.1Last Modified: Wednesday, May 30, 2012Bug No.: 14137813

In the 2012 Innovation Pack, there is new calendar functionality to allow the administrator to specify the default days of the week by Locale. Forexample, U.S. would be Mon-Fri, Hebrew would be Sun-Thu, and so forth. However, the OOB seed data is U.S. Centric: the work week is Mon-Fri for all locales.

WorkaroundUsing the Locale Administration view, update the Locale values as appropriate for each deployed Locale.

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7 Day Calendar missing weekday names in Japanese environmentsCategory: GeneralSubcategory: CalendarProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 13733223

The 7 Day Calendar is missing the weekday names in Japanese environments.

Workaround1. Navigate to the Administration - Data > Locale view. 2. Query for Japanese.3. In the field "Long Date Format", add "dddd" to the String.4. Restart the Siebel Service.

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Excel Range method causes runtime error and memory growthCategory: GeneralSubcategory: COM interfacesProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12831268

When executing the Range method in a Microsoft Excel spreadsheet in eScript, a runtime error occurs with the text "Unhandled Exception." TheCOM object is then unresponsive and the Excel.exe process must be manually terminated.

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Custom Contact / Proposal objects do not generate properlyCategory: GeneralSubcategory: CorrespondenceProduct Version: Siebel 8.1Last Modified: Thursday, December 8, 2011Bug No.: 10546110

After configuring Proposals for the Contact entity, navigate to Contact Proposals view, create a new Proposal record, and then click GenerateDraft. The context to the Contact record is then lost.

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Tooltip on New button does not reflect folder typeCategory: GeneralSubcategory: CRM Desktop TopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586531

The New toolbar button tooltip shows "New Contact", even if the folder is Opportunities, Accounts, or some other custom object.

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Timeout during initial package retrieval causes download failureCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 13568060

When downloading a metadata package, the user may receive an error stating, "siebel_service: SOAP response has unexpected structure." This will appear in the balloon help and the General Log.

WorkaroundIncrease the timeout used by the CRM Desktop client as follows: 1. Go to Start > Run on the client installation machine2. Type in "regedit" to open the Registry Editor3. Go to the DWORD value LogoutTimeout under path HKEY_CURRENT_USER\Software\Oracle\CRM Desktop\ 4. Double click the value and increase the value to 100000 Note: The default value is 10000 milliseconds5. Restart the CRM Desktop client.

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Custom objects print on standard Outlook reportsCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10596432

TopA user is able to print an Account, Opportunity, or other custom object from within Outlook with CRM Desktop installed. However, the reportformat is a simple "Memo" format standard to Outlook.

WorkaroundThis is expected behavior, CRM Desktop does not support any print features.

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CRM Desktop and SSSE Outlook Add-in not compatibleCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13112649

If CRM Desktop in installed on a machine where the SSSE Outlook Add-in has been installed, the CRM Desktop client will not function properly.

WorkaroundUninstall the SSSE Outlook Add-in before installing the CRM Desktop client.

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Outlook reading pane shows Contact form for custom CRM objectsCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586945

When the Outlook "Reading Pane" is turned on, the pane shows the standard Outlook Contact form, even if a custom object, such asOpportunity or Account, is selected in the list applet.

WorkaroundTurn off the reading pane for custom objects. Top

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Unable to share contacts if no Outlook Address Book is definedCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012

Bug No.: 11770881

If a user attempts to share a native Outlook calendar entity and there is no Outlook Address Book defined, the user will be unable to share thecontact in offline mode.

WorkaroundThe user must specify an Outlook Address Book in order to share in offline mode. Typically, this would be the Offline Address Book providedby the Exchange Server, but could also be the user's Contact folder. Review the Microsoft Outlook documentation for information on definingan Outlook Address Book.

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Missing and Incorrect metadata files imported during installationCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 11804504

There are several metadata files missing from the seed data for CRM Desktop, including: autoresolver.js forms.js forms_11.ja_JP.xml forms_12.ja_JP.xml md5.js mvg_dialogs.js toolbars_11.xml toolbars_12.xml toolbars_14.xml

There are also several unnecessary records, including: toolbars.xml control_utils.js event_disable_controller idle_processing.js

Workaround1. Manually add the following records as LOVs of type PIM_METADATA_FILE_TYPE: OL 2003 Forms JPN OL 2007 Forms JPN OL 2003 Toolbar Definitions OL 2007 Toolbar Definitions OL 2010 Toolbar Definitions OL Autoresolver OL Form Script OL MD5 Scripts OL MVG Dialog

2. After adding these values, refresh the LOV Cache.

3. On the CRM Destkop Administration Screen / Metadata File Types View, add the following records: FILE TYPE FILE NAME OL 2003 Forms JPN forms_11.ja_JP OL 2007 Forms JPN forms_12.ja_JP OL 2003 Toolbar Definitions toolbars_11 OL 2007 Toolbar Definitions toolbars_12 OL 2010 Toolbar Definitions toolbars_14 OL Autoresolver autoresolver OL Form Script forms OL MD5 Scripts md5 OL MVG Dialog mvg_dialogs 4. Delete the following obsolete Metadata File Types: FILE TYPE FILE NAME OL Control Utilities control_utils.js OL Event Disable Controller event_disable_controller.js OL Idle Processing idle_processing.js OL Toolbar Definitions toolbars.xml

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Right-click options for custom objects are not context-sensitiveCategory: General TopSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012

Bug No.: 10586949

If a user right-clicks in the view area in a list view when viewing custom CRM objects in Outlook, such as Opportunity or Accounts, the optionsfor new objects assume that the list view shows contacts rather than the custom objects.

WorkaroundCreate new objects using the custom CRM Desktop toolbar.

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Custom objects not available in the Outlook "Advanced Find" featureCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586563

When bringing up the Outlook "Advanced Find" feature (by a menu or Shift-Ctrl-F), the custom object types, such as "Account" and"Opportunity" are not listed in the "Look for" options.

WorkaroundAll custom objects, such as "Opportunities" and "Accounts" are searchable using the Outlook native "Contact" data type. Users can search for"Contacts" or "Any type of Outlook item" if they are looking for a non-Outlook-native item and it will be retrieved.

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Deleting last occurrence of series is not synched downstreamCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586901 Top

After creating a recurrent appointment in Siebel, if the last instance is deleted in Siebel, that is not reflected in CRM Desktop clients.

WorkaroundRather than delete the final instance, change the end date.

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Required field validation rule missing on "Task"Category: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586818

It is possible to save a Shared Task in Outlook without fields required by Siebel. This results in an error at sync time.

WorkaroundEnsure that all required fields are populated.

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Possible to move objects to invalid foldersCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586534

It is possible to drag an account into a contact folder (and other parallel scenarios). This does not throw an error, but record is no longer synced.

Workaround TopUsers should be instructed not to move the custom CRM items to other folders.

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Account Name not updated in quick linksCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1

Last Modified: Thursday, December 22, 2011Bug No.: 10564874

The hyperlinks to recently-viewed accounts on the Account Home Page in the Siebel user interface are not updated to reflect changes to theaccount name performed outside the Siebel user interface. For example, if an account name is modified in Siebel CRM Desktop, that change will be reflected on the actual account record (aftersynchronization), but not on the hyperlink on the Account Home Page. The reason for this behavior is that the hyperlinks are stored in the User Preference File on the Siebel file system, not in the database itself, andthat file is not updated outside the context of the Siebel user interface.

WorkaroundOnce a user drills down on the new account name within the Siebel user interface, the hyperlink will be updated.

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Estimation of objects on filter view incorrectCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586552

Open the Filter control panel and observe the estimations for objects. They are incorrect.

WorkaroundThere is no workaround available. It is not possible to accurately predict the number of child objects without actually performing the sync itself. Note that the estimation is more inaccurate for Child Objects than primary objects.

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FIELD LABELS ARE CLIPPED ON NON-ENU OUTLOOK CLIENTS TopCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 12675921

For non-ENU Outlook clients, some labels are clipped. This occurs when the translation to another language results in a string that is 30%+2characters longer than the original ENU string.

WorkaroundSeveral options are available: 1. Modify the existing "forms_XX.xml" files to increase the length of the offending labels. This may result in excessive white space on the ENUforms. 2. Create a language-specific "forms_XX_yy_ZZ.xml" file for each language where an issue is found, modify the form layout from the ENUversion to allow for additional space, without leaving additional space on the ENU form (where yy_ZZ is the ISO code for the language andlocale as described in siebel Bookshelf).3. Modify the package_res_yy_ZZ.xml files for the offending languages to provide an alternate or abbreviated translation. 4. A combination of the above. Reminder: After any changes to the metadata files, publish a new Metadata Package.

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Different Contact lists shown in different Outlook contact viewsCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 11770763

There are a different set of contacts shown in the Outlook client depending on the view the user selects in Outlook. The following Contact viewsare defined in Outlook as delivered by Microsoft:--Business Cards --Address Cards --Detailed Address Cards --Phone List --By Category --By Company --By Location Each of these has its own search specification, grouping characteristics, and so on.

CRM Desktop adds the following view: --CRM and Personal Contacts

This view displays all contacts shared with Siebel AND those contacts the user has elected not to share. It does NOT show "indirectly visible"contacts (that is, those assocaited to a user's account to which the user does not have direct visibility). If a user goes to a native view, thatuser will see not only the shared and personal contacts, but also all indirectly visible contacts. The reason for this is that it is not possible tochange the search specifications on the native Outlook views.

WorkaroundThere is no workaround, as this behavior is native to Outlook. It is recommended that users use the custom CRM Desktop view to avoid any confusion.

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"Save and New" does not inherit parent attributesCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012 TopBug No.: 10586559

When creating child objects (such as "Account Activities") from the part form (for instance, a particular account's form applet), the child objectinherits the parent attributes for the first item only. The second item does not inherit the attributes. For example: 1. While in an Account object, click "Add Activity". 2. Fill in "Act1" as description and pick any activity type.3. Click "Save & New". 4. Fill in "Act2" as description and pick any activity type. 5. Click "Save & Close". In this case, "Act1" will be associated with the account, while the second activity, "Act2", will not.

WorkaroundDo not use the "Save & New" feature of Outlook. Use "Save & Close", then create a new object from the parent form.

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Error thrown if duplicate opportunities with no account createdCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12675962

If two opportunity records are created--one in Siebel and one in Outlook--with the same name, but no account specified, an error similar to thefollowing will occur in the syncronization control panel: EAI Adapter call failed with the error "Insert Operation on integration component 'Opportunity' becasue a matching record in business component'Opportunity with search specification [Name] = XYZ & [Primary Organisation ID] = 'xxxxxxx'" was found (SBL - EAI - 04383). The cause of this issue is the deduplication key on the Opportunity object, which consists of Opportunity Name and Account. Since neitherrecord has an Account, it is not possible to deduplicate the record. As an Opportunity would typilcally have an Account on it (although it is not a required field, this is standard usage of the opportunity entity), sothis will not happen normally.

WorkaroundThere is no single workaround to this issue, as it is dependent on customer preference. Possible solutions include: a) Remove Account from the Deduplication Key so that Opportunity names must be unique. The negative effect of this approach is that it wouldnot be possible have two Opportunity records with the same name for different accounts, which is quite common. b) Require the Account field to be populated on Opportunity records. As this is not a requirement of the preconfigured Siebel product, it wouldbe introducing a business rule in CRM Desktop inconsistent with the base product. If a customer chooses to take this path, it is recommendedthat an account be required in Siebel as well as CRM Desktop for consistency.

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Extraneous sections on Outlook 2007 ribbon toolbarCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586519

On the Outlook 2007 ribbon toolbar for custom objects, inappopriate sections, such as "Show", "Communicate", and "Options" appear that donot apply to the custom objects.

TopWorkaroundIgnore these items.

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Error 0X80040119 during execution of First Run AssistantCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 12706905

During execution of the First Run Assistant, an 0x80040119 error may (rarely) occur.

WorkaroundThis is symptomatic of a corrupt PST file. Run the Inbox Repair Tool from Microsoft and then rerun the CRM Desktop First Run Assistant. Refer to the Microsoft Support article, http://support.microsoft.com/kb/814441 for more information on this error.

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Appointments created and later modified by external organizer can cause duplicatesCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586882

If an external organizer invites a CRM Desktop user to a meeting and later invites an additional CRM Desktop user, duplicate activity recordsare created.

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TopDuplicate contact errorsCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 11770681

When creating a contact using the out-of-the-box configuration, users may receive "Duplicate Contact" errors unexpectedly. For example,attempting to enter a contact with the same first and last name as an existing contact will throw an error. Note that these errors are expectedwith the out-of-the-box configuration, but may not be appropriate for certain customer scenarios. In the previous example, it may make senseto have two "John Smith" records representing different contacts.

Workaround

For the example described here, it may seem that adding "email address" to the unique key would address the issue. However, what if emailaddress is not a required field? Similarly, adding "account" to the unique key would have the same issue (what if account is unknown?) as wellas a different problem: what if there are two "John Smiths" at the same account? In order to work around this issue, customers must consider the appropriate unique keys for their working environment, based on which fieldswill be required and therefore populated. Once the solution is determined, edit the contact section of the forms.js file to indicate the desiredbehavior.

For example, assume that the combination of first name, last name, and email address should be the unique key. Change the existing: validation.validate_unique_fields(new Array("First Name", "Last Name"), null, "msg_contact_name_unique"); validation.validate_unique_fields(new Array("Email Address"), null, "msg_contact_mail_unique", true);

To a single rule: validation.validate_unique_fields(new Array("First Name", "Last Name", "Email Address"), null, "msg_contact_name_unique");

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Drag and drop of attachments not working as expectedCategory: GeneralSubcategory: CRM Desktop

Product Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586543

When dragging and dropping an attachment onto any CRM object, the attachment is not added as expected. This occurs whether dragging ontoan object on a list applet (for example, Opportunities) or the attachment area of a form (for example, Opportunity Attachments).

WorkaroundSave the attachment to the local file system (for example, the Desktop) and use the "Add Attachment..." button to associate an attachment.

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Meetings accepted from calendar can result in duplicate activitiesCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1 TopLast Modified: Wednesday, January 11, 2012Bug No.: 10586898

If a CRM Desktop user accepts a meeting request from another CRM Desktop user from his/her calendar (rather than the inbox), a duplicateSiebel activity is created

WorkaroundAccept meetings from the inbox.

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Obsolete seed data for CRM Desktop Metadata File TypesCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Tuesday, June 12, 2012Bug No.: 14185980

It is recommended that you remove many obsolete seed data values for LOV PIM_METADATA_FILE_TYPE and CRM Desktop Metadata FileTypes.

Workaround1. Navigate to Site Map > Administration - Data > List of Values.2. Inactivate all LOVs of type PIM_METADATA_FILE_TYPE *except* the two below: a) Notes Metadata Package b) Outlook Metadata Package NOTE: If these two values are not present, then setup for CRM Desktop has not been completed succsessfully; they may be added at thistime.3. Navigate to Site Map -> Administration - CRM Desktop -> Metadata File Types.4. Delete all records *except* the two corresponding to the LOVs listed above. NOTE: If the two records above are not present, they may be added at this time as follows: a) Metadata Type: "Notes Metadata Package", Metadata File Name: "Notes" b) Metadata Type: "Outlook Metadata Package", Metadata File Name: "Outlook"

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The Digital Signature for the Siebel CRM Desktop client is from "Avora Holdings"Category: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586938

The digital signature for the CRM Desktop MSI file refers to Avora Holdings, not Oracle. Top

WorkaroundAlthough CRM Desktop is an Oracle product, Avora Holdings is a third-party contract that helped develop the CRM Desktop client and, as theclient binaries were compiled by Avora, it is not possible to include an Oracle signature. As long as the digital signature indicates "AvoraHoldings, Ltd." and the client was downloaded as part of an Oracle delivery package, the CRM Desktop client can be assumed to be legitimate.

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Check Issues button not clickable in control panelCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012

Bug No.: 13623378

In the CRM Desktop 3.05.xx.xx client, the "Check Issues" button is not clickable in the Control Panel.

WorkaroundThe Check Issues tab can be reached by clicking on the CRM Desktop Tray Icon and selecting "Options", then clicking the "Synchronization"tab, followed by the "Advanced" button.

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Share bar not adjusted to respect changes to Windows color schemeCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586812

When the Windows color scheme is changed to something other than the standard (for example, High Contrast) for accessibility or otherreasons, the share bar remains the golden/orange color.

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Extraneous exceptions in sync logCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586538

The sync log contains errors that do not actually reflect problems.

WorkaroundIgnore errors in sync log unless a sync error is generated to the user.

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Contact information not populated when related object created using context menuCategory: GeneralSubcategory: CRM DesktopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586548

In the contact list view in Outlook, right-click on a contact, then choose "Create", then "New Message to Contact" (Outlook 2007) or "NewMessage to Contact" (Outlook 2003). The item is created, but it is not shared and not associated to the contact. The same applies to task,meeting request, and so on.

WorkaroundTwo options: 1. Manually associate the contact to the created item.2. Instead of using the right-click context menu, open the contact and select "Email to Contact" or "Meeting with Contact" button.

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Options to create new custom items missing from menusCategory: GeneralSubcategory: CRM Desktop TopProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10586521

The Outlook Office button does not provide options for creating custom items, such as accounts or opportunities.

WorkaroundUse the appropriate toolbar buttons to create custom items.

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Application fails after account record deletion on Win/DB2390 with V9.7Category: General

Subcategory: DB2 for zOS/ DB2 Connect v9.7Product Version: Siebel 8.1Last Modified: Monday, May 21, 2012Bug No.: 13636045

Failure occurs on Win/Db2390 v9.7, no issues observed on Win/MSSQL.

Steps to reproduce:1) Launch callcenter application with loginid/pwd: qadmin/qadmin. 2) Navigate to Account screen.3) Delete any record.4) Step off the record. 4) The application stops with Session Warning: The server you are trying to access is either busy or experiencing difficulties. Please close theWeb browser, open a new browser window, and try logging in again.

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Hierarchical State Model hangs application with Opportunity/Quote/Order Entry combinationCategory: GeneralSubcategory: Hierarchical State ModelProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13533042

When creating hierarchical state model transitions where the following business component hierarchy applies, the application hangs. Opportunity/Quote/Order Entry - Orders.

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Java exception error when doing unattended mode from console/command lineCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Thursday, February 2, 2012Bug No.: 13657059

When a user performs an unattended installation, then automatically invokes an unattended configuration, he or she may receive an Javaexception error.

WorkaroundRun GUI installation and configuration in unattended mode. Running Console or Command Line installation and configuration in unattendedmode is not supported.

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Adding a new language to the existing installationCategory: General TopSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10548193

To add a new language to the existing installation installed through OUI, complete the following steps: 1. Run the OUI Installer again and point it to the same Oracle Home. 2. In the Select Languages screen, add a language to the existing installation.

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Prerequisites Check screen in English regardless of localeCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Tuesday, February 28, 2012Bug No.: 10549348

The Prerequisites Check screen displays the checks in English regardless of the current locale. This might happen when installing Siebel Toolsand Siebel Mobile Web Client in 8.1.1.

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Disabled server component groups listed when running Server Manager list compgrp commandCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10531252 Top

Disabled server component groups are listed when running the Server Manager list compgrp command. This can happen when the servermachine is running very low configuration.

WorkaroundRestart Siebel Server and connect to Server Manager CLI. Execute the "list compgrp" command again. The Server Manager displays only theenabled component groups.

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Siebel 8.1.1.8 installation validation script for customized filesCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Monday, June 11, 2012Bug No.: 14182290

Prior to the Siebel 8.1.1.8 release, the Siebel Fix Pack Installer did not overwrite any files with the following file extensions: cfg, srf, css, gif, swt, htm, xsl, sws, swf, sw, ctl, sql, ucf, rox, rod, prd

This is because you can customize files with the above extensions based on your business requirements. Beginning with the Siebel 8.1.1.8release, the Siebel Fix Pack Installer might deliver fixes or enhancements to the files with the above extensions. Consequently, yourcustomizations might be overwritten by the new Siebel Fix Pack Installer.

WorkaroundDownload the script from this article on My Oracle Support, "Post Installation Validation Script for Siebel 8.1.1.8 Fix Pack Version Release (DocID 1466569.1)". This script will identify any customized files that have been overwritten by the Siebel 8.1.1.8 Fix Pack Installer. Use the output listto assess the impact to your environment and make any necessary changes.

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Mismatched database client Fix Pack version in Siebel 8.1.1 EVT output fileCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10547983

When running EVT in 8.1.1, the following critical error displays: Critical Failures: Database Setup Checks Required IBM DB2 Fix Pack for Siebelis not installed. Required Fix Pack version is 14866. Fix Pack 16 is the expected version for Siebel 8.1.1.

Top

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When creating 8.1.1.1 network image, choose correct application baseCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10564125

When creating an 8.1.1.1 network image, users must choose the right application base. If a user chooses the wrong option during image creation(for instance, choosing an SIA fix pack for an HOR base), and applies the fix pack on the client side, the fix pack installation will proceed withoutany error. However, the user will not get the product fix delivered through the fix pack.

WorkaroundTo reapply the HOR fix pack, uninstall the SIA fix pack and base and then reinstall.

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Summary screen of OUI installers always displays EnglishCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10548170

When installing Tools and Mobile Web Client using OUI Installers, the summary screen always display English as the product language,irrespective of the language being installed.

WorkaroundThere are two ways to verify the actual languages installed: 1. Review the OUI installation log file. 2. Launch the installers again and review the installed product list.

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Siebel Strong Encryption Pack installation fails on Win2008 TopCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Tuesday, August 14, 2012Bug No.: 10565869

While installing "Server Infrastructure - Data Encryption" in 8.1.1.1 on Win2008/SQLServer2008, the installation of Siebel Strong Encryptionerrors out with the following error message, "This setup can only be run Windows. (SBL-STJ-00128)".

WorkaroundModify the compatibility mode of the setup.exe file to “Windows Server 2003 (service pack 1)”. Refer to Siebel CRM Applications Support forMicrosoft SQL Server 2008 Database (Article ID 758656.1) on My Oracle Support for a detailed workaround.

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OUI-based Installer for Siebel Tools end-of-installation screen errorCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10549624

When installing Siebel Tools using the OUI-based Installer, the end-of-installation screen does not show the complete modules and languaguesinstalled.

WorkaroundCheck your OUI log file for the complete modules and languages installed. Or launch the Installer again and check the product inventory fromthere.

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Cannot uninstall 8.1.1 SWSE in Windows 2008 R2 ServerCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Thursday, January 19, 2012 TopBug No.: 12385616

When uninstalling 8.1.1 SWSE in Windows 2008 R2 Server, uninstaller might hang.

WorkaroundApply the 8.1.1.5[21228] patch, then do the full uninstallation.

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Siebel Tools and Client installation failsCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Tuesday, February 28, 2012Bug No.: 10537618

The Siebel Tools and Client (Dedicated and Mobile Web client) installation fails or enters into an infinite loop on some machines. This isobserved when the installer screen/window has been minimized during the language pack copying step. The installation works if the focus is notchanged from the installer screen until the installation is completed.

Workaround

Do not minimize the Installer screen window until the installation is completed. (Do not move the focus away from the installer screen.)

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Client Summary Install screen lists English as Product Language although not selectedCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Tuesday, February 28, 2012Bug No.: 10549330

The Client Summary Install screen lists English as the Product Language even though it is not selected.Top

WorkaroundCheck log files for the correct language installed or check the product inventory by invoking the installer again.

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Uninstallation of mobile Web client does not clean up Siebel Quick Start service from registryCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10554034

Uninstallation of mobile Web client does not clean up Siebel Quick Start service from registry.

Workaround1. Delete content from the previous install folder. 2. Install the new mobile Web client using exactly the same path and the same folder name.

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Unable to launch application URL after uninstalling 8.1.1.8 FPCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Monday, May 14, 2012Bug No.: 14072135

When launching a Siebel application after uninstalling the 8.1.1.8 Fix Pack, you may receive a Server Busy error. This is because thesia_options.bin is deleted from the siebsrvr/bin directory when rolling back to the 8.1.1.8 FP. You need this file to load a Siebel application.

Workaround1. Find sia_options.bin file in the siebsrvr/lib directory. 2. Make a copy and put it in the siebsrvr/bin directory. 3. Launch the Siebel application. It should come up successfully.

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TopKeep ODBC Data Source name when removing Siebel Server configurationCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Thursday, September 27, 2012Bug No.: 10548867

During Siebel Server configuration removal option, there is an option for the user to remove the Siebel Server and the ODBC DSN name. If theuser removes the DSN name at this stage, the enterprise reconfiguration will not work, as the Enterprise reconfiguration looks for the same DSNname. This issue is applicable to both 8.1 and 8.1.1.

WorkaroundThe user should not select the option of removing the ODBC DSN.

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seed_find.dat and seed_find.inp not created in dbsrvr\ENU directory from 8.0.0.2SIA[20412] patch.

Category: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10533730

The seed_find.dat and seed_find.inp are not created in dbsrvr\ENU dir from 8.0.0.2SIA[20412] patch.

WorkaroundUse the seed_find.inp and seed_find.dat from the 8.0.0.2 HOR installation.

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Cannot launch Mobile Web ClientCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1 TopLast Modified: Monday, August 15, 2011Bug No.: 10549597

When launching Mobile Web Client, an error message, “The user ID or password that you entered is incorrect," might appear. Check the SEAWdata source to make sure the server name does not contain an 8.1 string.

Workaround1. Bring up ODBC Data Source Administrator and select the System DSN tab. 2. Select SEAW Local Db default instance and click Configure. 3. Select the Database tab and change the Server name from "D__8.1_Client_21103Win_local_sse_data_db" to"D__8_1_Client_21103Win_local_sse_data_db". 3. Click OK to close all ODBC Administrator windows.

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Mismatched database client Fix Pack version in Siebel 8.1.1 EVT output fileCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, December 7, 2011Bug No.: 10547982

When running EVT in 8.1.1, the following critical error displays: Critical Failures: Database Setup Checks Required IBM DB2 Fix Pack for Siebel is not installed. Required Fix Pack version is 14866.

WorkaroundFix Pack 16 is the expected version for Siebel 8.1.1.

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Screen not translated to Polish during Web Server installationCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Monday, November 7, 2011Bug No.: 10549298

When you change locale to Polish (PLK) and install the Web Server, a screen pops up during the Web Server installation asking whether or notto restart Web Server. The string is not translated to Polish but appears in English. Top

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MS .NET and IIS required when installing Haley using silent modeCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10548323

When installing Haley using silent mode, MS .NET and IIS are required for the Haley installation to be successful.

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Siebel Web Client Patchset 8.1.1.1 PTG language not applied correctly over 8.1.1 SIACategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10583322

Siebel Web Client Patchset 8.1.1.1 PTG language is not applied correctly over 8.1.1 SIA.

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Siebel 8.1.1.8/8.1.1.9 FP installer might not replace several files under gtwysrvr\bin or siebsrvr\binCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Thursday, August 23, 2012Bug No.: 14533026

Siebel CRM 8.1.1.8/8.1.1.9 Fix Pack installer might not replace some files in gtwysrvr\bin or siebsrvr\bin under certain conditions. Symptons: The OUI installer for the Siebel CRM Version 8.1.1.8 (or 8.1.1.9) Fix Pack might prevent new files that have extensions of *.dll or *.exe to becopied correctly during the patch application process. When this happens, no OUI error is shown in the installer UI. Later, when the patchedSiebel CRM application is tested, you may notice the following issues:- Siebel CRM Web Client cannot show the Login page and issues an error. - Siebel CRM Enterprise Server Configuration Wizard fails to start.

Workaround1. Shut down the Siebel Gateway and Siebel Server services.2. Make sure that the files under gtwysrvr\bin and siebsrvr\bin folders have full file permissions, that is, those files should not be read-only. For detailed steps, please refer to Siebel CRM 8118+ Fix Pack Oracle Universal Installer (OUI) Troubleshooting Guide [ID 1484433.1] on MyOracle Support.

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Siebel Application may not launch after successful SWSE configuration on WindowsCategory: GeneralSubcategory: InstallationProduct Version: Siebel 8.1Last Modified: Wednesday, December 7, 2011Bug No.: 10530801

The Siebel Application may not launch even after a successful SWSE configuration on Windows. This is because the Execution Successfuldialog box is displayed before the script creates all of the virtual directories. If a user selects OK in the Execution Successful dialog box, some ofthe virtual directories will not be created. This issue is specific to the Windows platform.

WorkaroundDo not select OK in the Execution Successful dialog box until all of the virtual directories are created during SWSE configuration.

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Cannot create Siebel 8.1.1 OUI image with JDK 1.6Category: GeneralSubcategory: Installation TopProduct Version: Siebel 8.1Last Modified: Friday, November 30, 2012Bug No.: 14143497

When you create a Siebel 8.1.1 OUI image using the Network Image Creator, a Java exception error migh occur. This is due to an issue withJDK 1.6.0_02. The JDK is unable to unzip a file greater than 2GB in size.

WorkaroundTo create the Siebel 8.1.1 OUI image successfully, install the latest version of JDK.

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SWSE configuration fails after applying 8.1.1.6 fix pack

Category: GeneralSubcategory: InstallatoinProduct Version: Siebel 8.1Last Modified: Monday, January 30, 2012Bug No.: 13356773

SWSE configuration fails when applying 8.1.1.6 FP. The following errors may appear in eappweb log file: GenericLog GenericError 1 000000024e803987:0 2011-09-26 03:24:24 (ossystem.cpp (96) err=851969 sys=0) SBL-OSD-00001: Internal: Function call timed out (0) GenericLog GenericError 1 000000024e803987:0 2011-09- 26 03:24:24 Step ConfigureStartStopScriptsenu: failed to run program %% SiebelRoot %%%%OSDirSeparator%%install_script%%OSDirSeparator%%install%% OSDirSeparator%%UpdateStartScript with cmdline %%SiebelRoot%% %% WebServerInstance%% %%DeployedLanguage%%

Workaround1. Install SWSE patch, do not configure SWSE. 2. Open file <SWSE_ROOT>/install_script/install/UpdateStartScript 3. Delete the 2nd line which contains set vx. 4. Save and exit. 5. Configure SWSE.

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Uninstaller and JVM not created during Siebel 8.1.1 installation on HP-UX B.11.31Category: GeneralSubcategory: InstallerProduct Version: Siebel 8.1Last Modified: Thursday, January 19, 2012Bug No.: 11682389

TopWhen installing Siebel 8.1.1 on HP-UX B.11.31, the uninstaller is not created. This is due to an issue in InstallShield. The issue only occurs onHP- UX B.11.31.

WorkaroundTo uninstall Siebel 8.1.1 on HP-UX B.11.31: 1. Run Siebel Server Configuration Wizard to remove Enterprise and Server configurations. 2. Remove Siebel 8.1.1 installation directories.

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Concurrent access to LOV cache causes runitme errorCategory: GeneralSubcategory: List of ValuesProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12697441

When two users concurrently access the same data through the same picklist, the following error may occur:

SBL-DAT-00225 "The value entered in field %2 of buscomp %3 does not match any value in the bounded pick list %1."

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Unable to send alert email using Siebel Messages and AlertsCategory: GeneralSubcategory: Message BroadcastingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10547600

Siebel Alerts functionality is not behaving as expected. Unable to send alert email using Siebel Messages and Alerts.

Top

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Notification pane does not refresh automaticallyCategory: GeneralSubcategory: Message BroadcastsProduct Version: Siebel 8.1Last Modified: Wednesday, September 5, 2012Bug No.: 14590059

In the Open UI mode, when the notification summary pane is open and a new notification arrives, the notification pane does not automaticallyrefresh to display the new message.

WorkaroundClose the summary pane and reopen it to view the new message.

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Cannot open second session of client using /b optionCategory: GeneralSubcategory: Mobile Web ClientProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15966734

Launch MWC client using /b option. Try launching another session using /b option. The second session fails to launch.

WorkaroundUse a single session of the client with /b option.

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DataDirect 6.1 licensing warning messageCategory: GeneralSubcategory: ODBCProduct Version: Siebel 8.1Last Modified: Tuesday, January 10, 2012Bug No.: 12916158 Top

Siebel 8.1.1.6 Fix Pack or later have upgraded the ODBC driver and driver manager which needs manual intervention. Customers on 8.1.1.6 FixPack or later must follow the process described in the workaround after installing the Fix Pack.

Workaround***For UNIX Platform users: 1) Stop the Siebel and Gateway servers 2) cd $SIEBEL_HOME /ses/gtwysrvr 3) ln -s IVSE.LIC IVODBC.LIC (If softlink is already available, ignore this step ) 4) Source the siebenv.csh (C shell) or siebenv.sh (Korn or Bourne shell) file. 5) Navigate to the file $SIEBEL_HOME/sys/.odbc.ini, and open this file for editing. Modify the following lines: Locate the section of the file containing a reference to ServerName and Driver. Under section [ODBC] modify trace dll name from odbctrac.so toSEtrc25.so Sample: TraceDll=$SIEBEL_HOME/lib /odbctrac.so To TraceDll=$SIEBEL_HOME/lib /SEtrc25.so The next step is applicable only to customers who use Oracle as an enterprise database. For Oracle DB under section [EnterpriseName_DSN] Modify driver file name from SEor823.so to SEor825.so Sample: Driver=$SIEBEL_HOME/lib /SEor823.so To Driver=$SIEBEL_HOME/lib /SEor825.so 6) cd $SIEBEL_HOME/ses/siebsrvr 7) Repeat Steps 3, 4, 5 8) Test the connection by navigating to $SIEBEL_HOME/bin and entering the command: odbcsql /u database_account_name /p password /s ODBC_DSN where database_account_name is a valid database account name

password is the corresponding database account password ODBC_DSN is the ODBC data source name, in the form EnterpriseName_DSN, where EnterpriseName is the name of your Siebel Enterprise If you do not receive an error message, the ODBC connection is working. 9) Start the Gateway and Siebel servers Note: Path and DSN names mentioned in the examples may be different in the customer's environment so customers must modify accordingly. ***For Windows OS users with Oracle as an enterprise database:

1) Stop the Siebel and Gateway servers. 2) In $SIEBEL_HOME /BIN files seor825.dll, seor825r.dll and seor825s.dll must be present. Check for the same. 3) Identify ODBC system Data Source Name (DSN) for Siebel servers. If tools are installed, then identify Siebel Tools ODBC Data Source Namefor Tools. Repeat Step 3 for both the DSN. 3) Open system registry using regedit.exe for editing. i) Locate data source name under odbc.ini [HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\SiebelEnterpriseName_DSN] for 32-bit windows OS and[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ODBC\ODBC.INI\ SiebelEnterpriseName_DSN] for 64 bit windows OS Manually modify driver file name from seor823.dll to seor825.dll in the gDriverh registry key value. Sample: "Driver"="C:\\<SIEBEL_HOME> \\bin\\seor823.dll" To "Driver"="C:\\<SIEBEL_HOME> \\bin\\seor825.dll" ii) Locate data source name under odbcinst.ini [HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBCINST.INI\SiebelEnterpriseName_DSN ] for 32-bit Windows OS and [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ODBC\ODBCINST.INI\SiebelEnterpriseName_DSN] for 64bit OS. Make the following changes: a) Manually modify driver file name from seor823.dll to seor825.dll in the gDriverh registry key value. Sample: "Driver"="C:\\<SIEBEL_HOME> \\bin\\seor823.dll" To "Driver"="C:\\<SIEBEL_HOME> \\bin\\seor825.dll" b) Manually modify setup file name from seor823.dll to seor825.dll in the gSetuph registry key value. Sample: "Setup"="C:\\<SIEBEL_HOME>\\bin\\seor823s.dll" To "Setup"="C:\\<SIEBEL_HOME>\\bin\\seor825s.dll" 4) Verify the above changes are reflected in ODBC administrator console (ODBCAD32). 5) Start the Gateway and Siebel servers. The customer might receive a DataDirect warning message as mentioned below, which should be ignored. The warning does not have anyimpact on the functionality.

GenericLog GenericError 1 0000000d4e0a18c1:0 2011-06-28 21:37:29 SQL Message, HY000: [DataDirect][ODBC lib] You are not licensed touse t his ODBC driver with the DataDirect ODBC Driver Manager under the license you have purchased. You can order a license by callingDataDirect Technologies at 800-876-3101 in North America and +44 (0) 1753

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DataDirect license issueCategory: GeneralSubcategory: ODBC driver and driver managerProduct Version: Siebel 8.1Last Modified: Tuesday, May 22, 2012Bug No.: 12882791

Any customer upgrading to 8.1.1.5 FP might encounter a DataDirect license issue when running a non-OM application. They can confirm it bylooking into the log file. The log file will show the SQL Warning below. This is a known issue and the customer must apply a one-timeworkaround to resolve the issue. The log will show SQL Warning: SQL Warning, SQL State HY000, 0, [DataDirect][ODBC lib] You are not licensed to use this ODBC driver with the DataDirect ODBC DriverManager under the license you have purchased. If you wish to purchase a license, then you may use the Driver Manager for a period of 15days, during which

Workaround1. Stop the Siebel server and gateway server 2. cd {SIEBEL_ROOT}/gtwysrvr ln -s IVSE.LIC IVODBC.LIC

cd {SIEBEL_ROOT}/siebsrvr ln -s IVSE.LIC IVODBC.LIC 3. Start the Gateway and Siebel servers

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Upper ASCII characters corrupted in eDocuments presentation generatorCategory: GeneralSubcategory: OfficeProduct Version: Siebel 8.1Last Modified: Thursday, December 8, 2011Bug No.: 10512499

When a user creates presentations using Siebel Presentations and Proposals and a mapped field contains upper ASCII characters, thecharacters become corrupted.

Workaround TopReview the generated presentation and correct the corrupt characters.

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MWC fails to launch when Chrome browser opened firstCategory: GeneralSubcategory: Open UI Remote ClientProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15967027

In OpenUI mode, if Chrome is the default browser, then MWC fails to launch if a Chrome browser is already open.

WorkaroundIn OpenUI mode, if Chrome is the default browser, then always launch MWC first.

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A single line of script in ST engine causes runtime error TopCategory: GeneralSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10551390

After adding a single line of script to an object, compiling the object to the .srf and running the client, when the script executes, a run-time errorprevents the client from continuing.

WorkaroundAdd more than one line of script to an object.

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Unable to load enterprise / server information.Category: GeneralSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10518698

Refer to Siebel Installation Guide for Microsoft Windows > Configuring Siebel Enterprise Server and Related Components > Configuring SiebelManagement Agent and Siebel Management Server > Using Perl Scripts to Register Additional Siebel Management Agents and Configure SiebelADM. Follow instructions under the section titled, "To register additional Management Agents" to successfully configure the Management Server(including Step 8). Check the configuration file and try again.

WorkaroundPerform the following steps: 1. Copy the configuration.agents.xml file from the <MgmtSrvrInstallDir>\pref\system folder to the<MgmtSrvrInstallDir>\tomcat\webapps\DiagTool\WEB-INF folder.NOTE: The target folder above is created after you run the Management Server for the first time.2. Restart the Managment Server to take effect.

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Organizer receives notification when calendar updated in SiebelCategory: GeneralSubcategory: PIM Server IntegrationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012 TopBug No.: 10598739

When a meeting is updated in Siebel (such as adding an attendee, deleting an attendee, changing the time or description, and so forth), thisinformation is sent out by Exchange. In the preconfigured Exchange configuration, this sends a notification email to the organizer in Exchange.

Workaround1. Ignore the email. 2. Suppress the notification email using the updated ssse_exchange2k7_permissions.sql file or through manual execution of Set-MailboxCalendarSettings -Identity user@company.com -RemoveForwardedMeetingNotifications $true.

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Failing compensation for three-way merge testCategory: GeneralSubcategory: RemoteProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10530357

This only occurs when three records are merged.

WorkaroundMerge only two records.

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Missing upgrade kit parameter types viewCategory: GeneralSubcategory: RemoteProduct Version: Siebel 8.1Last Modified: Tuesday, May 1, 2012Bug No.: 13888669

Import seeddata, bug_13408026.zip from tools/repatch to fill in the missing item parameter type, see Workaround.

Workaround

Seed Data Instructions: 1. Create an ODBC entry for the database where you plan to import the seed data - Start->Setting->Control Panel->Administrative Tools->Data Sources(ODBC) - Go to System DSN tab - Click on Add - Pick the "Siebel Oracle90" driver which is from Datadirect Technologies - Enter a data source name for Eg - DevelopmentDB - Enter the server name to connect to: - For Oracle enter the TNS service name that you created to connect your tools to the DB - Test your connection and click OK when tested successfully

2. Go to the Directory where you installed Siebel Tools and change to directory REPATCH\ 3. Before executing the next step, make sure that dataimp.exe exists in the <Tools Install Directory>/bin directory- Run the following commands: <Tools Install Directory>\bin\dataimp /u <USERNAME> /p <PASSWORD> /f <Tools Install Directory>\REPPATCH\ACR\SEED_DATA\Seed.dat/l <Tools Install Directory>\temp\dataimp_seed.log /c <ODBC Source Name> /d <Table Owner> /q - 1 /w n /e y /t n /x R /n 100 /h log <Tools Install Directory> - Replace with your Tools install directory <ODBC Source Name> - Replace with ODBC name created in Step 1 - Review the log file in <Tools Install Directory>\temp\dataimp_seed.log file to make sure that your import completed successfully.

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Cannot log in to Mobile Web Client after rebooting with quickstart enabledCategory: GeneralSubcategory: RemoteProduct Version: Siebel 8.1Last Modified: Monday, May 16, 2011Bug No.: 10553601

Users cannot log in to Mobile Web Client after rebooting with quickstart enabled and clicking the Exit option on the icon.

WorkaroundFrom the task manager kill dbeng9.exe, then relog in to Mobile Web Client.

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TopWhen Mobile Web Client upgrade fails, client will not launch automatically in read-only mode.Category: GeneralSubcategory: RemoteProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10515448

When Mobile Web Client upgrade fails, the client will no longer launch automatically in read-only mode.

WorkaroundModify the component name in the cfg file (uagent.cfg) to launch the client in normal mode after the upgrade failure.

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Weekly synchronization with Weekly On -"Mon.-Fri." option unsupportedCategory: GeneralSubcategory: RemoteProduct Version: Siebel 8.1Last Modified: Monday, December 10, 2012Bug No.: 15980428

Weekly synchronization frequency with Weekly On -"Mon.-Fri." option is unsupported behavior when you pick "Mon.-Fri."

- For 8.1.1.8 and 8.2.2.1: After you pick "Mon.-Fri.", UI will show "Sunday". After you save the record, it still shows, "Sunday".

- Before 8.1.1.8 and 8.2.2.1: After you pick "Mon.-Fri.", UI will show "Mon.- Fri." After you save the record, click on another record, and click back to the same record, it stillshows "Sunday".

WorkaroundTo remove the "Mon.-Fri." option from the "Weekly On" picklist: Define "[Value] <> LookupValue ('DAY_NAME', 'Mon.-Fri.')" SearchSpec for "Autosync Days Picklist" picklist to filter out this unsupported entry.

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Parameter default values not retained when scheduling reportCategory: GeneralSubcategory: ReportsProduct Version: Siebel 8.1 TopLast Modified: Friday, April 20, 2012Bug No.: 13986601

Parameter default values are not retained when scheduling a report When setting default parameters for a parameterized report and clicking,'Schedule' on the schedule applet, the parameter values are not retained in the report generation.

WorkaroundEnter the values of the parameters before clicking the 'Schedule' button.

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BI Publisher nonENU language reports fail with 10.1.3.4.2 and patch 13910528Category: GeneralSubcategory: ReportsProduct Version: Siebel 8.1Last Modified: Monday, June 18, 2012Bug No.: 14111903

BI Publisher nonENU language reports fail with 10.1.3.4.2 and patch 13910528.

WorkaroundBIP 10.1.3.4.2 (Patch # 14285224) patch level is valid with the following regressions: - Bug # 13475346 - REGRESSION WITH SIEBEL SECURITY ENDPOINT IN BIP 10.1.3.4.2 (URL Based authentication bug - addingcredentials on the endpoint). - Bug# 13840161- REPORT OPENS IN SAME WINDOW AND PARAM POPUP VANISHES WITH DEFAULT OUPUT TYPE HTML. - Bug# 14021281- REPORT OPENS IN SAME WINDOW AND PARAM POPUP VANISHES WITH DEFAULT TYPE AS MHTML.

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Within Siebel Tools > Object Explorer, the Reports option should not displayCategory: GeneralSubcategory: Reports ServerProduct Version: Siebel 8.1Last Modified: Tuesday, February 28, 2012Bug No.: 10548789

The out-of-the-box Reports repository objects are visible in Siebel Tools. Report objects and View > Reports objects are not used. Top

WorkaroundThese objects can be deleted manually, if necessary.

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Applet Search specification not applied when running a reportCategory: GeneralSubcategory: Reports ServerProduct Version: Siebel 8.1Last Modified: Friday, June 3, 2011Bug No.: 10550113

The Applet Search specification is not passed as part of the query when executing a report.

WorkaroundGet the business component name from the applet. Create a new Predefined Query by giving the following inputs: Select the BO name in the Objects field. Give the PDQ name as View name by preceding with BI Publisher. The Query must be specified in this format: 'Business Component Name'.Search = "applet search spec" If the applet Search Spec includes any double quotes, replace the double quotes with two double quotes. Select the newly created PDQ in the Saved Queries drop down list and run the report.

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Search Specification field is read-only for primary IO in Report Template Integration Objects viewCategory: GeneralSubcategory: Reports ServerProduct Version: Siebel 8.1Last Modified: Friday, June 3, 2011Bug No.: 10549253

The Search Specification field is read-only for the primary integration obect in the Report Template Integration Objects view. The query for theprimary integration object is taken from the applet at report generation time. As a result, it is not possible to hard code a search expression on aprimary integration object.

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Cannot run multiple language reports on a single object managerCategory: GeneralSubcategory: Reports ServerProduct Version: Siebel 8.1Last Modified: Friday, June 3, 2011Bug No.: 10520088

It is not possible to run multiple language reports on a single object manager. For example, the DEU application on the DEU object managercannot generate reports in ENU.

WorkaroundLog in to the correct language object manager to run reports in the required language.

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Actuate Reports section present in application .cfg filesCategory: GeneralSubcategory: Reports ServerProduct Version: Siebel 8.1Last Modified: Wednesday, February 1, 2012Bug No.: 10549586

The Actuate Reports section appears in the application .cfg files although these parameters are redundant.

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Cannot open or save Siebel 8.1.1 BI Publisher report after execution using IE+D54 6Category: GeneralSubcategory: Reports Server TopProduct Version: Siebel 8.1Last Modified: Tuesday, November 15, 2011Bug No.: 10582835

Steps to reproduce: 1. Launch the Siebel CRM 8.1.1 Application, that is, Siebel Call Center. 2. Navigate to the Accounts screen, then the My Accounts List View. 3. Click the Reports icon and select 'Account List' Business IntelligenceP report. 4. Select an Output Type, such as PDF (you can select any output type). 5. Click Submit to execute the report. 6. A Windows File dialog box appears showing the Report Output file name and 'Open', 'Save' and 'Cancel' buttons. 7. Click Open or Save. The application freezes.

WorkaroundRemove Microsoft Security Patches (in this case, they are related to KB974455 and KB976749).

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Reports not launching with Actuate Reports Server on Novell SUSE LinuxCategory: GeneralSubcategory: Reports ServerProduct Version: Siebel 8.1Last Modified: Wednesday, October 19, 2011Bug No.: 10513908

Reports are not launching when the Actuate Reports Server is installed on Novell SUSE Linux. Before installing Actuate (i.e., before usingfcntsrvr8 executable), make sure these System libraries are in either the X11 or X11R6 directory: libXm.so.3, libXt.so.6 , libX11.so.6 ,libSM.so.6, libICE.so.6 , libXext.so.6, and libXp.so.6

WorkaroundPOST INSTALLATION TASKS FOR 8.0 ON SUSE LINUX: The following tasks need to be followed after installing 8.0 Reports Server installer : 1. Go to /$Actuate Installed Location$/activeportal/WEB-INF. Delete web.xml and rename “web.xml.<Timestamp>” to web.xml. 2. Go to /$Actuate Installed Location$/activeportal/actuate_http_service/conf. Delete server.xml and rename “server.xml.<Timestamp>” toserver.xml. 3. Restart the Actuate services. 4. Apply the 8.0.0.1 Patch.

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Runtime business service with error causes application to fail while startingCategory: GeneralSubcategory: Runtime EventsProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 13248747

TopWhen the run-time event WebSessionStart calls a client side business service (one defined in the client user interface rather than in tools andcompiled into the srf) that has a run-time error or returns CancelOperation, the error will prevent the application from starting.

WorkaroundThis only occurs with run-time business services. Creating the same business service in tools as a compiled business service will eliminate theissue.

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runtime error due to scriptingCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 12701111

There is a malfunction due to scripting.

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Calling Siebel Visual Basic business services produces a runtime errorCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12831369

When calling a Siebel Visual Basic business service from eScript, the following error occurs where the variables X and Y are replaced by amethod name and a business service name.

The method 'X' is not supported on business service 'Y'.(SBL-DAT-00323)

WorkaroundWrite the service in eScript. Top

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Application runtime error caused by scriptingCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12834995

The scripting engine causes a malfunction.

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Using the Order - SAP 46C Maps business service intermittent runtime errors occurCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12697386

When using the Execute method of the Order - SAP 46C Maps business service, intermittent failures occur.

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Browser scripts executing twiceCategory: General TopSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Tuesday, March 20, 2012Bug No.: 13533014

Browser script events such as the BusComp_PreSetFieldValue event are executing twice. If there is any sort of message or error produced inbrowser script events, then the users will see them twice.

If logic inserts or updates data this bug will update or insert data twice.

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Excel.exe will not terminate in scriptsCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1

Last Modified: Wednesday, January 11, 2012Bug No.: 12831378

When calling Microsoft Excel.exe as a COM object in eScript, the excel.exe process does not terminate even when the Quit method is executedon the instantiated COM object.

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Using ORDER - SAP 46C MAPS business service produces inconsistent resultsCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12831357 Top

When using the ORDER - SAP 46C MAPS business service, the results are inconsistent and sometimes produce runtime errors.

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Excel "Range" method fails with unhandled exceptionCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12697340

When using the Excel method "Range", the script fails with the following error:

"Unhandled Exception"

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Using GetHours in escript after applying QF0970 causes a runtime errorCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Friday, February 24, 2012Bug No.: 12697257

After applying QF0970 when using the GetHours method in eScript, a runtime error occurs.

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Calling a visual basic business service causes a runtime errorCategory: GeneralSubcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Monday, October 8, 2012Bug No.: 12697282

When calling a Siebel Visual Basic business service the following error occurs: The method '<METHOD>' is not supported on Business Service '<SERVICE>'

WorkaroundWrite the target business service in eScript.

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RaiseErrorText used recursively does not work TopCategory: General

Subcategory: ScriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13248796

When two business services are used so that the second business service (called by the first) calls back to a method in the first businessservice, any error thrown is not propagated out of the series of recursive calls.

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When calling a Siebel visual basic business service a runtime error occursCategory: GeneralSubcategory: scriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12831238

After upgrading to 8.1.1.x, calling a Visual Basic business service results in the following error.: The method 'X' is not supported on Business Service 'Y'.(SBL-DAT-00323)

X and Y would be replaced by actual names of a method and a business service.

WorkaroundRe-write the business service in eScript.

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Using Date function in escript causes runtime errorCategory: GeneralSubcategory: scriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012 TopBug No.: 12346460

Using Date functions in escript with a Siebel server on Linux causes a runtime error.

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Using getHours in eScript produces a runtime errorCategory: GeneralSubcategory: scriptingProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12831203

When dates are constructed with dates prior to 1970 and after 2040 in eScript, referencing the date object using its getHours method causes aruntime error.

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Find object names not consistentCategory: GeneralSubcategory: SearchProduct Version: Siebel 8.1Last Modified: Sunday, March 4, 2012Bug No.: 10528201

Find object names must be consistent with the display strings.Top

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If /p option is specified during Server Manager crash then password will be exposed in crash fileCategory: GeneralSubcategory: SecurityProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10642765

If the /p <Password> option is used while connecting to the server manager and the server manager crashes at that time, then the password willbe written in the crash.txt file. Anyone having file access privileges will be able to see the password.

WorkaroundRun srvrmgr without specifying the /p argument on the command line. You will be prompted for the password and, if this srvrmgr processcrashes, then the password will not be written to the crash.txt file.

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Cannot import pem-encoded certificates into mainwin registry through mainwin control (UNIX)Category: GeneralSubcategory: SecurityProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10496635

Convert the certificates in .pem format to .der format and then import using the mainwin control.

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TopSWSE - SecureLogin does not work for HP-UX IPFCategory: GeneralSubcategory: SecurityProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10514295

SWSE - SecureLogin does not work for HP-UX IPF.

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Manually update the httpd.conf/obj.conf for additional language deploymentCategory: GeneralSubcategory: Server Extensions for UNIXProduct Version: Siebel 8.1Last Modified: Wednesday, December 7, 2011Bug No.: 10537525

When a user attempts to deploy multiple languages in SWSE, there are two scenarios where the httpd.conf / obj.conf is updated based on thedeployment platforms.

SCENARIO 1 FOR LINUX / AIX / HP UNIX PLATFORMS

When a user selects only one language (for example, ENU) in Linux / AIX / HP UNIX platforms, the httpd.conf will be updated as follows:

<IfModule mod_swe.cpp> AddHandler swe_service .swe .swef SWEConfigFile eapps.cfg SiebelHome /export/home/qa2/21032/eappweb Alias /ecustomer_enu /export/home/qa2/21032/eappweb/public/enu Alias /erm_enu /export/home/qa2/21032/eappweb/public/enu Alias /ermadmin_enu /export/home/qa2/21032/eappweb/public/enu Alias /ermemb_enu /export/home/qa2/21032/eappweb/public/enu ... ... ... <Directory /export/home/qa2/21032/eappweb/public/enu> DirectoryIndex default.htm Options Indexes MultiViews AllowOverride none Order allow,deny

Allow from all </Directory> </IfModule>

If the user prefers to add one more language using "Add language support" (for example, Japanese) option, then the above entries will bereplaced by JPN languages entries as below instead of appending the same.

<IfModule mod_swe.cpp> AddHandler swe_service .swe .swef SWEConfigFile eapps.cfg SiebelHome /export/home/qa2/21032/eappweb Alias /ecustomer_jpn /export/home/qa2/21032/eappweb/public/jpn Alias /erm_jpn /export/home/qa2/21032/eappweb/public/jpn Alias /ermadmin_jpn /export/home/qa2/21032/eappweb/public/jpn Alias /ermemb_jpn /export/home/qa2/21032/eappweb/public/jpn ... ... ... <Directory /export/home/qa2/21032/eappweb/public/jpn> DirectoryIndex default.htm Options Indexes MultiViews AllowOverride none Order allow,deny Allow from all </Directory> </IfModule>

SCENARIO 1 FOR OTHER UNIX PLATFORMS

When a user selects only one language (for example, ENU) in UNIX platforms, such as Solaris, other than Linux / AIX / HP UINX platforms, theobj.conf will be updated as follows:

<Object name="default"> Service method="(GET|HEAD|POST|PUT)" type="application/x-swe" fn="swe-service" NameTrans fn="pfx2dir" from="/ecustomer_enu" dir="/export/home/qa1/21032/eappweb/public/enu" NameTrans fn="pfx2dir" from="/erm_enu" dir="/export/home/qa1/21032/eappweb/public/enu" NameTrans fn="pfx2dir" from="/ermadmin_enu" dir="/export/home/qa1/21032/eappweb/public/enu" ... ... ... PathCheck fn="find-index" index-names="default.htm" AuthTrans fn="match-browser" browser="*MSIE*" ssl-unclean-shutdown="true" NameTrans fn="ntrans-j2ee" name="j2ee" NameTrans fn=pfx2dir from=/mc-icons dir="/export/home/qa1/21032/web/ns-icons" name="es-internal" NameTrans fn=document-rootroot="$docroot" PathCheck fn=unix-uri-clean PathCheck fn="check-acl" acl="default" PathCheck fn=find-pathinfo PathCheck fn=find-index index-names="index.ht+I38ml,home.html,index.jsp" ObjectType fn=type-by-extension ObjectType fn=force-type type=text/plain Service method=(GET|HEAD) type=magnus-internal/imagemap fn=imagemap Service method=(GET|HEAD) type=magnus-internal/directory fn=index-common Service method=(GET|HEAD|POST) type=*~magnus-internal/* fn=send-file Service method=TRACE fn=service-trace Error fn="error-j2ee" AddLog fn=flex-log name="access" </Object>

If the user prefers to add one more language using "Add language support" (for example, JPN) option, then the above entries will be replaced byJPN languages entries as below instead of appending the same.

<Object name="default"> Service method="(GET|HEAD|POST|PUT)" type="application/x-swe" fn="swe-service" NameTrans fn="pfx2dir" from="/ecustomer_jpn" dir="/export/home/qa1/21032/eappweb/public/jpn" NameTrans fn="pfx2dir" from="/erm_jpn" dir="/export/home/qa1/21032/eappweb/public/jpn" NameTrans fn="pfx2dir" from="/ermadmin_jpn" dir="/export/home/qa1/21032/eappweb/public/jpn" ... ... ... PathCheck fn="find-index" index-names="default.htm" AuthTrans fn="match-browser" browser="*MSIE*" ssl-unclean-shutdown="true"NameTrans fn="ntrans-j2ee" name="j2ee"NameTrans fn=pfx2dir from=/mc-icons dir="/export/home/qa1/21032/web/ns-icons" name="es-internal"NameTrans fn=document-root root="$docroot"PathCheck fn=unix-uri-clean

PathCheck fn="check-acl" acl="default"PathCheck fn=find-pathinfoPathCheck fn=find-index index-names="index.html,home.html,index.jsp"ObjectType fn=type-by-extensionObjectType fn=force-type type=text/plainService method=(GET|HEAD) type=magnus-internal/imagemap fn=imagemapService method=(GET|HEAD) type=magnus-internal/directory fn=index-commonService method=(GET|HEAD|POST) type=*~magnus-internal/* fn=send-fileService method=TRACE fn=service-traceError fn="error-j2ee"AddLog fn=flex-log name="access"</Object>

SCENARIO 2

When the user selects more than one language at the same time for deployments, the httpd.conf / obj.conf will get updated with the firstlanguage in the list and entries for the other languages are missing.

Workaround

Open httpd.conf/obj.conf file and append in the new section the missing languages as below.

The typical entries should be: <Object name="default">...NameTrans fn="pfx2dir" from="/ecustomer_enu" dir="/export/home/qa1/I6021032/eappweb/public/enu"...NameTrans fn="pfx2dir" from="/ecustomer_jpn" dir="/export/home/qa1/21032/eappweb/pu<IfModule mod_swe.cpp>... Alias /ecustomer_enu /export/home/qa2/21032/eappweb/public/enu...</IfModule>

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Database Configuration Screen message refers to ENU language code for French, Spanish and ItalianCategory: GeneralSubcategory: Server InfrastructureProduct Version: Siebel 8.1 TopLast Modified: Tuesday, July 10, 2012Bug No.: 10538789

The Database Configuration Screen message refers to ENU language code for French, Spanish and Italian when Multiple Languages areinstalled and MLOV has been run. While configuring the Database Server, when the user chooses the option, “Yes I have multiple languagesinstalled and have run MLOV conversion,” the message, “Yes ENU language was added to the database,” is displayed. This should insteadread, “Yes FRA language was added to the database” for French, or substitute ITA for Italian and ESN for Spanish.

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Server Component Parameter values cannot contain strings longer than 255 charactersCategory: GeneralSubcategory: Server InfrastructureProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10642682

Server component parameter values, including profile parameter values, cannot exceed 255 charaters. In the Admin - Server Config > ProfileParameter view, you can enter strings up to 300 characters, but subsequent retrieval of the value will only display 255 characters.

WorkaroundThis is currently a product limitation on the server manager GUI screen. To enter parameter values longer than 255 characters, use servermanager command-line mode.

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Siebel Anyhwere does not support 8.1.1.6 fix pack on UNIX OSCategory: GeneralSubcategory: Siebel AnywhereProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 13007233

In 8.1.1.6 Fix Pack, Siebel Anywhere does not support fix pack or quick fix package distribution in Siebel Applications running on UNIX OS.Customers can effectively use it to upgrade the client from 8.1.1.6 to 8.1.1.7 or higher. Top

WorkaroundIn the Special Instructions_ANSI.txt attached to bug 12757714, Step 4 should be modified as follows:

4. At Object explorer ----> Screen Find "Siebel Anywhere Administration Screen" ---->Screen View Activate "Upgrade Kit Item Parameter Types View"

Because the Upgrade Kit Item Parameter Types View includes Upgrade Kit Item Type Argument List Applet, the applet is also activated.

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Mobile Web Client applying the Upgrade Kit fails when database schema are merged (Oracle deployments only)Category: GeneralSubcategory: Siebel AnywhereProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10513695

(Applies to Oracle Database deployments only.) This failure is due to schema inconsistency between logical and physical layers for theS_AUDIT_ITEM.ITEM_IDEN_NUM column. Such inconsistency is a valid scenario for certain database platforms as these databases handleIDENTITY or SEQUENCE columns differently. Especially for ORACLE RDBMS, sequence columns are not required to be of a particular datatype. Siebel 8.0 database utilities are unable to handle IDENTITY or SEQUENCE columns differently, depending upon the database platform.

WorkaroundStep1: Manually modify “ddl.ctl”, PRE-UPGRADE or PRE-DB INSTALL. For upgrade, this step should be part of development upgrade. Following are the steps to make changes to ddl.ctl file: 1. For Windows explorer, go to ddl.ctl file. Ddl.ctl file is located at <dbsrvr>\<ORACLE> folder. 2. Open ddl.ctl using Notepad editor. 3. Search for Name = S_AUDIT_ITEM. 4. Find ITEM_IDEN_NUM column, it should be the first column. 5. Remove AUTOINCREMENT word. Replace it with DEFAULT 0. 6. After making changes, column definition should look like: Column 1 = ITEM_IDEN_NUM NUMERIC(15,0) NOTNULL DEFAULT 0 7. Save and close the file. 8. Continue with upgrade or fresh database install.

Step2: Update Siebel Repository to set ITEM_IDEN_NUM column “SequenceObject” property to Null. Apply the following SQL statement POSTUPGRADE or POST DB-INSTALL for the production database. SQL needs to be applied before gennewdb / dbxtract process. SQL statement, update S_COLUMN set SEQ_NAME = NULL where TBL_ID = (select ROW_ID from S_TABLE where NAME = 'S_AUDIT_ITEM' and REPOSITORY_ID = (select ROW_ID from S_REPOSITORY where NAME = 'Siebel Repository')) and REPOSITORY_ID = (select ROW_ID from S_REPOSITORY where NAME = 'Siebel Repository' ) and NAME = 'ITEM_IDEN_NUM';

To execute the sql statement1. Open a command window. 2. Change Directory for software installation to siebsrvr/bin folder. 3. Connect to the database using ODBCSQL, command is odbcsql /u tableowner /p tableownerpassword /s odbcdatasource 4. Execute the above SQL. 5. Execute commit; 6. Exit out of odbcsql and command window. Open Siebel Tools and verify that S_AUDIT_ITEM table, ITEM_IDEN_NUM column,“SequenceObject” property has NULL value.

Step3: Re-compile SRF

The issue is also seen with table S_ESCL_REQ. The error you recieve is: (error message is [Oracle]ORA-01442: column to be modified to NOTNULL is already NOT NULL).

Workaround for this error:When upgrade stops with error for table S_ESCL_REQ , execute SQL "Alter table S_ESCL_REQ modify "REQ_ID" number(15,0) null" fromodbcsql or sqlplus.

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Siebel Anywhere cannot access packages shared on Windows or UNIX when running on UNIX platformCategory: GeneralSubcategory: Siebel Anywhere

Product Version: Siebel 8.1Last Modified: Wednesday, September 21, 2011Bug No.: 13001897

When Siebel Server runs on the UNIX platform, Siebel Anywhere cannot access the packages shared on a Windows or UNIX machine.

WorkaroundTo distribute the Siebel Fix Pack or quick fix package, use the Siebel Server running on a Windows machine.

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Cannot create Siebel Anywhere kit in OpenUI modeCategory: GeneralSubcategory: Siebel AnywhereProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15966601

1. Launch the application in OpenUI mode. 2. Go to the Admin-Siebel Anywhere > Upgrade kits view. 3. Click Autocreate. The Upgrade Kit Wizard launches. 4. In the Upgarde Kit Wizard, click the upgrade component dropdown. Select any kit. 5. Click Next. A radio button with no label displays. 6. Select the Radio button and click Next. An error message appears, "[1]No row is currently active in the BusComp. [2]Please select the fileuploading method.(SBL-CDM-00224)" You cannot proceed with creating kits.

WorkaroundCreate Siebel Anywhere kits using HI mode.

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Cannot deploy some Siebel Anywhere kits if UAC=ON and user=Non-AdminCategory: GeneralSubcategory: Siebel AnywhereProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15971484

If you do not have administrator privileges, you cannot deploy the Siebel Anywhere 'Siebel Client Executable Type' or 'Siebel Quick Fix Type' kitswhen UAC=ON.

WorkaroundAs an administrator, deploy the Siebel Anywhere 'Siebel Client Executable Type' and 'Siebel Quick Fix Type' kits with UAC=OFF.

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Lockout period in days rather than minutesCategory: GeneralSubcategory: Siebel RemoteProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15966857

For non-ENU languages, in Administration - Siebel Remote > Remote System Preferences, the label reads, "Lockout period (days)" although thevalue of this field is set in minutes. The label should read, "Lockout period (minutes)." If the value of this field is set to 5, then the client will be in lockout mode for 5 minutes, not 5 days.

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Duplicate tab creates new sessionCategory: GeneralSubcategory: Siebel Remote Client TopProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15966978

In the Chrome browser, "Duplicate Tab" creates a new session even though SEBLCL_TRACESINGLEINST" is set to 1.

WorkaroundDo not use "Duplicate Tab" to launch MWC.

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User Synchroization fails in 8118FP, hence Actuate reports will not workCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Thursday, May 24, 2012Bug No.: 14111874

User Synchroization fails in the 8118 Fix Pack, hence Actuate reports will not work .

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Custom Name field appears twice in Report Output appletCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, January 18, 2012Bug No.: 13603808

TopWhen executing an interactive BI Publisher report from the reports menu, in the Report Output popup applet, the 'Custom Name' field isdisplayed twice.

WorkaroundThe first field is the correct field to use. This regression will be addressed in a Quick Fix.

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My BI Publisher Reports menu label incorrectly changedCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, January 18, 2012Bug No.: 13603947

The 'My BI Publisher Reports' menu label displayed on the Reports menu has been incorrectly changed to 'Report output Screen'. The correctdefault label should be 'My BI Publisher Reports'.

WorkaroundCustomize the label of this option on the Reports menu in Siebel Tools by changing the value of the symbolic string 'SBL_MY_BIPUBLISHER_REPORTS'

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8118FP is certified only BIP version 10.1.3.4.2 without any patchesCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Monday, May 14, 2012Bug No.: 13603857

A regression bug exists for URL-based authentication when applying BI Publisher 10.1.3.4.2, patch 14285224. When specifying the endpointURL for the Siebel Security model on the BI Publisher server, the username and password fields need to be set accordingly. An exampleendpoint value would be:

http://computer.domain.com/eai_LANG/start.swe? SWEExtSource=WebService&SWEExtCmd=Execute

However, with the BI Publisher patch the username and password fields are not appended to the endpoint and therefore a connection error willoccur executing reports when Siebel Security model validates the authorization.

WorkaroundFor URL-based authentication, add the username and password parameters to the endpoint. Therefore, the correct endpoint would be:

http://computer.domain.com/eai_LANG/start.swe? SWEExtSource=WebService&SWEExtCmd=Execute&UserName=USERNAME&Password=PASSWORD

For more information refer to My Oracle Support, technical alert ID: 1382030.1 Top

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XLIFF File Type and Duration fields incorrectly displayed in Report Template Registration appletCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, January 18, 2012Bug No.: 13603893

The 'XLIFF File Type' and 'Duration' fields are displayed in the Report Template Registration applets. These two fields are not meant to bedisplayed in the applet. They should be removed.

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BI Publisher installation on Windows 2008Category: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12317043

An error occurs when attempting to run the BI Publisher installer on Windows 2008.

Steps to reproduce: 1. Download and install the latest OC4J software http://www.oracle.com/technology/software/products/publishing/index.html.2. Download BI Publisher installation for Windows platform. 3. Install and run setup using setup.exe, for example <Unzipped path>\Windows\Oracle_Business_Intelligence_Publisher_Standalone. 4. An error displays saying it is not supported.

WorkaroundInstall BI Publisher Server manually rather than using the setup installer. Consult the BI Publisher documentation.

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Parameter report popup suppressed and report not generatedCategory: General TopSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, January 18, 2012Bug No.: 13603871

When running a parametrized report, for the second time, the parameter report popup applet is suppressed and the report does not generate.An error message is displayed.

WorkaroundRun the parametrized report from the Reports menu again.

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8118FP is certified with only BIP version 10.1.3.4.2 without any patchesCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Sunday, May 20, 2012Bug No.: 14069319

The 8118 Fix Pack is certified with only Business Intelligence Publisher Version 10.1.3.4.2 without any patches.

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Status column blank for users other than SADMINCategory: GeneralSubcategory: Siebel ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, January 18, 2012Bug No.: 13603905 Top

When running reports for users other than SADMIN, the 'Status' column in the My BI Publisher Reports view is blank.

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Sybase v9 EBF3951 patch deploymentCategory: GeneralSubcategory: Siebel syabse connectivityProduct Version: Siebel 8.1Last Modified: Sunday, June 3, 2012Bug No.: 14143991

The Sybase v9 EBF#3951 patch requires license file dbeng9.lic to start the Sybase engine, dbeng9.exe. License file dbeng9.lic must bedeployed with dbeng9.exe.

WorkaroundSteps to apply the patch:1. Install Siebel Tools. Sybase patch zip file bug12868203_Sybase9ebf3951.zip will be available in $SIEBEL_TOOLS_HOME\REPPATCH. 2. Extract files from bug12868203_Sybase9ebf3951.zip. 3. The following sections describe the deployment steps for different components.

Siebel Enterprise: 1. Stop the Siebel and Gateway servers. 2. Copy all the files into $SIEBEL_HOME\gtwysrvr\BIN.3. Copy all the files into $SIEBEL_HOME\siebsrvr\BIN. Files: dbcollat.exe , dbcon9.dll, dbctrs9.dll, dbeng9.exe, dbhelp9.chm, dbisqlc.exe, dblgen9.dll, dblib9.dll, dblog.exe, dbodbc9.dll, dbserv9.dll, dbstop.exe, dbtool9.dll, dbunic9.dll, dbeng9.lic

Siebel Tools: Copy all the files into $SIEBEL_TOOLS_HOME\BIN Files: dbcollat.exe, dbcon9.dll, dbctrs9.dll, dbeng9.exe, dbhelp9.chm, dbisqlc.exe, dblgen9.dll, dblib9.dll, dblog.exe, dbodbc9.dll, dbserv9.dll, dbstop.exe, dbtool9.dll, dbunic9.dll, dbeng9.lic

Siebel Mobile Web Client: Copy all the files into $SIEBEL_MWC_HOME\BIN Files: dbcollat.exe, dbcon9.dll, dbctrs9.dll, dbeng9.exe, dbhelp9.chm, dbisqlc.exe, dblgen9.dll, dblib9.dll, dblog.exe, dbodbc9.dll, dbserv9.dll, dbstop.exe, dbtool9.dll, dbunic9.dll, dbeng9.lic

Siebel Dedicated Client: Copy all the files into $SIEBEL_DC_HOME\BIN Files: dbcollat.exe, dbcon9.dll, dbctrs9.dll, dbeng9.exe, dbhelp9.chm, dbisqlc.exe, dblgen9.dll, dblib9.dll, dblog.exe, dbodbc9.dll, dbserv9.dll, dbstop.exe, dbtool9.dll, dbunic9.dll, dbeng9.lic

Siebel Management Server: Copy all the files into $SIEBEL_MS_HOME\BIN Files: dbcollat.exe, dbcon9.dll, dbctrs9.dll, dbeng9.exe, dbhelp9.chm, dbisqlc.exe, dblgen9.dll, dblib9.dll, dblog.exe, dbodbc9.dll, dbserv9.dll, dbstop.exe, dbtool9.dll, dbunic9.dll, dbeng9.lic

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Tools online help files updatedCategory: GeneralSubcategory: Siebel ToolsProduct Version: Siebel 8.1Last Modified: Thursday, June 14, 2012Bug No.: 14191607

The Siebel Tools online help files have been updated.

Top

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Duplicate Contact record loses address valuesCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Tuesday, February 7, 2012 TopBug No.: 13582174

If a duplicate contact is created in Siebel and Exchange as follows, the address data is lost.

1. Create a contact in Siebel with a Home Address and no Account or Business Address. 2. Create a contact in Outlook with the same first, last, and email and choose an Account.3. Sync. The Business and Home Address values are set to "Not Set". This is caused by the default values on the Business and Home Street Addressand City fields in the Siebel domain configuration for Business Contact. The purpose of these defaults is to handle the scenario where a partialaddress is provided, that is, only a city, but no street. Siebel requires both of these fields to create an address, so these defaults allow creation ofa partial address. An unintended side effect of this is that Contacts with no address data at all will always have a "Not Set" address created.

WorkaroundRemove the Default values from the Home Address, Home City, Business Address, and Business City fields under Siebel Business Contact onthe PIMSI Administration / Siebel Domains view. Note that this *will* introduce the possibility of a sync error if a user creates a partial address in Outlook (that is, street but no city or vice versa).Such records can be skipped using the Always Save Sync State parameter and alerts sent as documented in Siebel Bookshelf.

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Context menu behaves improperly in EOCCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 12675948

When an Embedded Outlook Calendar view displays a Task applet, right-clicking on the header of the Task applet displays context itemsrelevant to Calendar items, not Tasks.

WorkaroundRight-click below the existing tasks (in the blank area) to get a context menu containing Task actions.

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If ENU is not installed, Exchange Connector does not log error messagesCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Tuesday, April 17, 2012Bug No.: 13821109

If ENU is not one of the languages installed during installation of the Siebel Server, the Exchange Connector does not log error messages.Top

Workaround1. Create a subfolder "enu" under the Siebel Server "bin" folder ($SIEBEL_ROOT\SiebSrvr\bin\enu) 2. Copy the file "core.cat" from some other language subfolder (for instance, ($SIEBEL_ROOT\SiebSrvr\bin\esn) to the "enu" folder 3. Restart the Siebel Service.

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Keyboard "Delete" does not delete calendar item in EOCCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012Bug No.: 12675928

When using the Embedded Outlook Calendar, if the user selects a calendar item and attempts to delete using the keyboard "Delete" key, theitem is not deleted.

WorkaroundDelete the item in either of the following ways: --Right-click on the item and choose "Delete".--Double-click on the item to open it and delete it using the toolbar or menu options inside the calendar form.

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Previous, Next, and current date information not shown in EOCCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Monday, February 27, 2012

Bug No.: 12675939

Within the Outlook application, when looking at a daily, weekly, or monthly calendar view, at the top of the page are Previous and Nextnavigation arrows as well as information on the current date(s) being shown (for instance, April 11-15, 2011). The navigation arrows and dateinformation are not shown in the SSSE Embedded Outlook Calendar within Siebel. The reason for this is that this information is not exposed bythe embedded Microsoft Outlook View Control.

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TopChanging organizer in Siebel results in incorrect tracking dataCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10598822

Organizer A (sync-enabled) creates a record in Outlook inviting User B (sync-enabled). After accepting and syncing, correct results are shownin Siebel. In Siebel, change the owner from User A to User C (some other user), removing User A. After sync, in User C's calendar, User B'stracking status is "None" instead of "Accepted."

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Opportunity, Account, and Service Request associations not synced outboundCategory: GeneralSubcategory: SSSEProduct Version: Siebel 8.1Last Modified: Sunday, April 8, 2012Bug No.: 13836699

When synching with Microsoft Exchange 2010, Opportunity, Account, and Service request information associated to contact records is notsynced from Siebel to Exchange. This is due to some incorrect seed data included in the ACR 560 special instructions.

Workaround1. Navigate to Administration Integration --> Data Map Editor 2. Select PIMSI EWS Update Task Outbound Map integration object map 3. Search for *Account* 4. Remove Searchspec for all instances. 5. Search for *Oppty* 6. Remove Searchspec for all instances. 7. Search for "*SR* 8. Remove Searchspec for all instances. 9. Restart the Siebel Server service.

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Context not set for task inbox item when task started from workflow processCategory: GeneralSubcategory: Task Based UIProduct Version: Siebel 8.1 TopLast Modified: Wednesday, January 11, 2012Bug No.: 13261511

When a task is started from a long-running workflow process, trying to update the Instance Identifier property of the task so that its contents willappear as the "context" in an Inbox Item is not working. The data is not displayed in the Inbox Item's Context field.

WorkaroundIf the task is started in the user interface instead of by a workflow process, the Context field will be correctly updated.

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Context for inbox item is not correctly set when a task is pausedCategory: GeneralSubcategory: Task Based UIProduct Version: Siebel 8.1Last Modified: Wednesday, January 25, 2012Bug No.: 13371107

When the instance identifier task property is set during the execution of a task started from a long-running workflow process, the Context doesnot appear in the Inbox Item when the task is paused.

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Pause function not working on Task UI for EnrollmentCategory: GeneralSubcategory: Task UIProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10533995

The length of the inserted value is larger than the maximum limit. Top

WorkaroundComplete one of the following:--Move the table in 32K bufferpoool.--Make the column S_WFA_INST_PROP.LONG_VAL as CLOB. Work with DB2390 DBA for both workarounds.

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Format menu item missing from Siebel ToolsCategory: GeneralSubcategory: ToolsProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12834883

The Format menu item is missing from the Edit menu in Siebel tools.

WorkaroundMake all adjustments to applet layouts manually.

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JREDownloadUrl parameter in Name server must be changedCategory: GeneralSubcategory: Tools / ConfigurationProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10517527

The recommended version of JRE for Siebel applications is JRE 1.5.0 and the current JREDownloadUrl string in the Name server points to a1.4.2 location. The string value needs to be changed to download JRE 1.5.0, not JRE 1.4.2.

WorkaroundSee Alert 1307 (Article ID #475457.1) on My Oracle Support.

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Expression builder shows square boxes for non-1252 charactersCategory: GeneralSubcategory: Tools / ConfigurationProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10515259

Expression builder is part of the Expression Designer in Personalization views. The Expression Designer does not show text correctly if RegionalSettings are not set to the language that is currently running.

WorkaroundChange regional settings when not using a client machine with a localized operating system.

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View sequence changes after applying QF0A06 BugID: SBA: 10228022Category: GeneralSubcategory: Tools / ConfigurationProduct Version: Siebel 8.1

Last Modified: Sunday, December 18, 2011Bug No.: 12346489

When view sequences are set in Siebel Tools, after applying QF0A06 BugID: SBA: 10228022, the actual view sequence in the client applicationwill not match what is defined in Siebel Tools.

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Watch window for workflow process is blank if debug instance startedCategory: GeneralSubcategory: Tools / Configuration TopProduct Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10515197

The Watch window for workflow process is blank if there is a debug instance started.

WorkaroundClose any existing siebel.exe instances and then restart the workflow simulator instance.

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Change JREDownloadUrl parameter in Name serverCategory: GeneralSubcategory: Tools / ConfigurationProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10517526

The recommended version of JRE for Siebel applications is JRE 1.5.0 but the current JREDownloadUrl string in the Name server points to a1.4.2 location.

WorkaroundChange the string value to download JRE 1.5.0, not JRE 1.4.2. See Alert 1307 (Article ID #475457.1) on My Oracle Support.

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Utility genbscript ignores application .cfg fileCategory: GeneralSubcategory: Tools / ConfigurationProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10519502

TopThe genbscript utility will ignore the application .cfg file given as a command-line parameter and compile the scripts anyway.

WorkaroundThere is no workaround since the scripts will still compile.

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Cybersource Adaptor Service business service does not work with new ST eScripting engineCategory: GeneralSubcategory: Tools / ConfigurationProduct Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10514600

The SElib.peek command only works with the old T eScripting engine, it does not work with the new ST eScripting engine. This applies to UNIXonly.

WorkaroundOnly use the Cybersource Adaptor Business Service with the T eScript engine. Refer to the Siebel eScript Administration Guide on SiebelBookshelf for instructions on switching between the T and ST eScript engines.

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Blank pop-up dialog box at dedicated client launchCategory: GeneralSubcategory: Tools / Configuration

Product Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10548609

A blank pop-up dialog box appears while trying to launch the dedicated client through Siebel Tools after compiling. This issue is seen only whenno instance of the dedicated client is open and the user tries to launch the dedicated client with the ‘Auto start Web client’ check box checkedwhile compiling an object.

WorkaroundThere are two workarounds possible: 1. DO NOT enable the ‘Auto start Web client’ check box during compilation and launch the dedicated client manually. 2. If the ‘Auto start Web client’ check box is checked, open another instance of the dedicated client while compiling. Top

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Remote compgrp shows "Part Offline" and Txnproc shows "Not Online" by defaultCategory: GeneralSubcategory: Transaction ProcessorProduct Version: Siebel 8.1Last Modified: Friday, December 7, 2012Bug No.: 15966754

Starting with the 8119 and 8222 fix packs, remote compgrp will display status as "Part Offline" by default. This may not always be a cause forconcern. The status is displayed as "Part Offline" because txnproc is in "Not Online" status.

WorkaroundAfter you do a dbxtract, you can start txnproc manually or bounce the servers to start it automatically. Then Remote compgrp will display thestatus as "Online". If remote compgrp still displays the status as "Part Offline" after you bring txnproc to a running state, then you may need toinvestigate further.

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Pre-upgrade Audit Trail Data Is Missing from ApplicationCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 11845987

This issue exists in 8.1.1.4 FP. The pre-upgrade Audit Trail data is missing in the user interface (Audit Trail Items view), and missing in the AuditTrail tab of the respective entity (that is, Service Request > Audit Trail, Account > Audit Trail). The "BC_BASE_TBL" column of S_AUDIT_ITEMthat has to be populated with the base table information (for instance, S_SRV_REQ for Service Request business component), is not populatedfor any historic records. As a result, these records will not be visible when the Audit Trail Item business component is used as a child businesscomponent, that is, in the case of Service > Audit Trail.

WorkaroundModify the script to update S_AUDIT_ITEM in 'preschm_sia.sql'. Currently the script is as follows: UPDATE S_AUDIT_ITEM SET S_AUDIT_ITEM.BC_BASE_TBL = (SELECT BC.TABLE_NAME FROM S_BUSCOMP BC WHERE S_AUDIT_ITEM.BUSCOMP_NAME = BC.NAME AND BC.REPOSITORY_ID = (SELECT ROW_ID from S_REPOSITORY WHERE NAME = 'Siebel Repository')) WHERE S_AUDIT_ITEM.BC_BASE_TBL IS NULL AND EXISTS (SELECT 'FOUND' FROM S_BUSCOMP BC2 WHERE BC2.NAME = S_AUDIT_ITEM.BUSCOMP_NAME) The script has to be modified using any of the following two ways: UPDATE S_AUDIT_ITEM SET S_AUDIT_ITEM.BC_BASE_TBL = (SELECT BC.TABLE_NAME FROM S_BUSCOMP BC WHERE S_AUDIT_ITEM.BUSCOMP_NAME = BC.NAME) WHERE S_AUDIT_ITEM.BC_BASE_TBL IS NULL AND EXISTS (SELECT 'FOUND' FROM S_BUSCOMP BC2 WHERE BC2.NAME = S_AUDIT_ITEM.BUSCOMP_NAME) UPDATE S_AUDIT_ITEM SET S_AUDIT_ITEM.BC_BASE_TBL = (SELECT BC.TABLE_NAME FROM S_BUSCOMP BC WHERE S_AUDIT_ITEM.BUSCOMP_NAME = BC.NAME AND BC.REPOSITORY_ID = (SELECT ROW_ID from S_REPOSITORY WHERE NAME ='Prior Customer Repository'))

WHERE S_AUDIT_ITEM.BC_BASE_TBL IS NULL AND EXISTS (SELECT 'FOUND' FROM S_BUSCOMP BC2 WHERE BC2.NAME = S_AUDIT_ITEM.BUSCOMP_NAME)

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UNLOAD and LOAD cards not generated properly for 7.5.3 to 8.0 Upgrade path run on Keybank Clone D65-- DOES THIS APPLY TO 8.1?Category: General TopSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Friday, September 30, 2011Bug No.: 10527517

When a table contains a LongVarChar column and columns are added to the table, the table has to be dropped and recreated. Initially, when thetable is dropped and re-created, the table remains in the same bufferpool and, to add any additional columns, the LongVarChar column length isdecreased by the sum of sizes of the added columns. When the load job is executed, the job fails, stating that the LongVarChar column is invalidfor the load process. The LongVarChar column is invalid because the column length that was unloaded is now longer than the new length, andthe length of the unloaded data will not fit.

WorkaroundTo correct this, the table has to be dropped and re-created in a larger bufferpool. If the table is already in a 32k bufferpool, the LongVarCharcolumn has to be changed to a CLOB and reload it.

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ICL merge failedCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Sunday, March 4, 2012Bug No.: 10492817

The ICL merge failed with the error message: If you would like to enter a new record, please ensure that the field values are unique. (SBL-DAT-00382)

WorkaroundDelete the Channel Partner Home Search Virtual Form Applet from the new Customer Repository and the new Siebel Repository before startingthe ICL Merge.

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Unicode Migration on DB2 for z/OS fails with SQLCODE xxxCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Thursday, August 23, 2012Bug No.: 10515296 Top

Crossloader fails during Unicode Migration with error: "SUM OF INPUT COLUMN LENGTHS FOR CURSOR C1 IS TOO LARGE".

WorkaroundCompare columns for the source and target table. If the target table contains a LOB column, change the Xloader control cards to cast thecolumn from the source table as a LOB. Refer to Alert "z/OS Unicode Migration: Column lengths too large for tables" (Article ID 556154.1) on MyOracle Support, for more information on this issue.

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EIM partitioned tablespaces included in additive process instead of non-additive process of zSeries upgradeCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Tuesday, March 6, 2012Bug No.: 10556171

EIM partitioned tablespaces are included as part of the additive process of a zSeries upgrade. Interface tables are dropped later in the upgradeprocess so when the additive process is applied on target, users receive a -601 sqlcode error, that is a duplicate error.

Workaround1. Before executing the additive file, verify that the partitioned tablespaces for partitioned tables are not already defined in the additive file. 2. If the tablespaces are already defined, remove the DDL for the tablespaces and place the DDL into a separate folder. 3. Execute the additive file. 4. Proceed with the upgrade.

5. When executing the non-additive process, verify that the tablespaces are in the non-additive tablespace file. If they are not, add the ddl alongwith a drop statement.

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Unload jobs truncates column lengthsCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Thursday, March 1, 2012Bug No.: 10512465

Unload jobs truncates column lengths.

Workaround TopTo uninstall Siebel 8.1.1 on HP-UX B.11.31: 1. Run the Siebel Server Configuration Wizard to remove Enterprise and Server configurations. 2. Remove the Siebel 8.1.1 installation directories.

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ICL merge post-merge tasks (for upgrades from version 7.7.x SIA onwards) can fail with SBL-DAT-00381 errorCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Thursday, December 22, 2011Bug No.: 10524175

Applicability: Siebel upgrades from version 7.7.x SIA (and following, such as version 7.8.2.x SIA) to version 8.0 SIA where the ICL option ischosen for the merge process. In these cases, the post-merge task may fail with the 'SBL-DAT-00381' error in the uirestore.log.

This is due to unique key violation errors happening with four drilldown objects for the 'Channel Partner Home Search Virtual Form Applet'available in the New Customer Repository:--All Channel Partner Across Org--All Channel Partner List View --Channel Partner List View --Manager's Channel Partner List.

WorkaroundTo prevent this, in preparation for the merge, delete the drilldown object in question from the New Customer Repository: delete fromS_DDOWN_OBJECT where APPLET_ID IN (SELECT ROW_ID FROM S_APPLET WHERE NAME = 'Channel Partner Home Search VirtualForm Applet' AND REPOSITORY_ID IN (SELECT ROW_ID FROM S_REPOSITORY WHERE NAME = 'New Customer Repository')). Oncethese objects are deleted it will be possible to start the ICL merge.

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Error Message: No \*.swt files found in directory - <siebel_tools root>\REPPATCH\WEB_TEMPLATES\80.'Category: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10538645

This issue applies to ICL customers only. During the Post Merge Utilities execution, the utility attempts to access Web templates files from thelocation <siebel_tools install root>\REPPATCH\WEB_TEMPLATES\80. However, no such (..\WEB_TEMPLATE\\80) directory exists. Hence, thePost Merge utility exits with an error.I61

WorkaroundCreate a directory, \80 under ..REPPATCH\WEB_TEMPLATES\, and then copy all .swt files from \WEB_TEMPLATES to \WEB_TEMPLATES\80before ICL Post Merge process.

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Series z drops triggers twice during an upgrade TopCategory: GeneralSubcategory: UpgradeProduct Version: Siebel 8.1Last Modified: Friday, September 30, 2011Bug No.: 10556731

While applying the non-additive changes to the target, the triggers are dropped at two different locations; once during the DROP TRIGGER stepof the upgrade and then again during the application of non-additive table changes.

WorkaroundThe DROP TRIGGER step tries to drop the triggers against the target, but uses the staging environment trigger names. Because the stagingenvironment trigger names do not exist on the target, the job completes without dropping any triggers and does not issue an error. During thenon-additive phase, the step that drops and re-creates the tables also drops and re-creates the triggers. Because the end result is achievedwithout making any changes, the upgrade can be ran as-is.

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Siebel 8.x support for Web server IBM HTTP Server 7 on AIXCategory: GeneralSubcategory: Web Server and SWSEProduct Version: Siebel 8.1Last Modified: Wednesday, November 30, 2011Bug No.: 12316215

Web server version compatibility update for 8.X on AIX: 1. Siebel CRM Web Server has been upgraded on 8.1.1.5 FP and 8.0.0.12 FP to IBM HTTP Server 7 for AIX platform. 2. Web Server supported prior to Siebel CRM 8.1.1.5 FP and 8.0.0.12 FP is still IBM HTTP Server 6.1. 3. IBM HTTP Server 6.1 is not supported for Siebel CRM 8.1.1.5 FP and 8.0.0.12 FP onwards.

Siebel Web Server Extension (SWSE) plug-in installation and configuration:1. Install base SWSE, skip configuration. 2. Apply 8.1.1.5 or 8.0.0.12 FP, whichever is applicable. 3. Configure SWSE after successful patch installation.

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Workflow connection critieria deletes after errorCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12834907

When entering new or updating criteria for connection branches in workflow processes, if a validation error occurs, the recently entered orupdated values are deleted and must be recreated.

Top

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Workflow Batch Manager suspendsCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13418837

At times the Workflow Process Batch Manager suspends and remains in an Active state even though it has stopped processing.

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Today function returns incorrect results in workflow processCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13261850

Using the Today function in a workflow where a Siebel Operation queries a business component using the searchspec Today()-12 is returningincorrect results. The intention here is to bring back records created within the last 12 days. If today is October 12, the records should bebrought back from October 1 through October 12. The current date in MMDDYYYY format might be 10/02/2011. But the date is converted toDDMMYYYY format and becomes 02/10/2011 (February). This means the wrong records are returned.

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TopSub process re-queries primary business componentCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12834831

When a sub process is executed during the execution of a parent workflow process, and when both the parent and the sub process are basedon the same business object (thus having the same primary business component), the sub task requeries the primary business componentunnecessarily.

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An additional query is issued during the execution of a sub workflow processCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Friday, February 24, 2012Bug No.: 12697458

When a sub process is called from a main workflow, even though the sub process uses the same business object and primary businesscomponent, the primary business component is queried again in the sub process.

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Concurrent access to LOV cache causes errorCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1 TopLast Modified: Sunday, February 26, 2012Bug No.: 12834812

When static picklists are concurrently accessed by multiple users during execution of workflow processes, the following error occurs: SBL-DAT-00225: The value entered in field %2 of buscomp %3 does not match any value in the bounded pick list %1

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User Defined Exception branches in workflow process do not allow updating conditionsCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13441737

When adding an exception branch to a workflow process of the type User Defined Exception, one can edit the conditions initially, then cannotopen the Edit Conditions dialog after saving the workflow process. Editing is only allowed when the branch has first been created.

WorkaroundDelete and recreate the branch and its conditions.

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Deleting a workflow condition value deletes the wrong valueCategory: GeneralSubcategory: WorkflowProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12697788

When deleting a value from a workflow branch condition, even though a particular value is selected and deleted, the last value will actually be

deleted. Top

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Life SciencesValidate incoming status value against "Display Value" not "Language Independent Code" in workflowCategory: Life SciencesSubcategory: ACR713: Payments "LS Clinical State Validation" WFProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 11930445

As part of ACR713, the subsequenct statuses for the payment record (sent) is received from the target system. The WF "SWI LS ClinicalPayments Inbound" exposed as a webservice processes the Status for the payment record in Siebel. The workflow has a subprocess workflow,"LS Clinical State Validation," which validates whether the incoming status value is existing in the List of Values for the Type"FUNDRQ_STATUS". However, the query in the subprocess workflow is not against the "Display Value" but against the "Language IndependentCode".

Currently, the values for "Display Value" and the "Language Independent Code" for the Type "FUNDRQ_STATUS" are the same. For example,the Display Value "Paid" also has the same value keyed in the "Language Independent Code", that is, "Paid".

Change the Display value, for instance, Display Value "Paid123" and "Language Independent Code" - "Paid". Now execute the inboundWebservice for a payment record with the status "Paid123".

As part of the inbound workflow, the Status Value extracted is "Paid123" and in the subprocess workflow, the query is against "LanguageIndependent Code" (now the value is "Paid"), which will not retrieve any records and hence the workflow fails.

The behavior is the same when a different Language (other than ENU) is used for testing, that is, the workflow fails. This is not the expectedbehavior.

Workaround1. Login to Siebel tools 2. Go to the "LS Clinical State Validation" workflow process 3. Revise the workflow 4. In the query step, change the InputParameter to "Display Name" instead of "Language Independent Code" 5. Publish and Activate the workflow.

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Response field in LS Pharma Call Offer Response list applet not mandatoryCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1Last Modified: Monday, February 6, 2012Bug No.: 13562660

The Response field in the LS Pharma Call Offer Response list applet must be mandatory.

Workaround1. Open Siebel Tools. 2. Go to the LS Pharma Response business component > Description field.3. Set Required field as True.

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Drilling down on activity from list page occasionally throws errorCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 13371331

1. Create a new call activity.2. Go to the Activities screen and select My Actvities view. 2. Note the Row_Id of the activity record created earlier.3. Query based on [Id] field, that is, [Id] = '12345'. The query will return one record. 4. Try to drill down on the Type field. Sometimes it works and sometimes it throws an error.

Workaround

Open Siebel Tools 1.Go to Business Components

2. Query for "Pharma Professional Call" 3. Right click on it 4. Click Lock Object 5. Expand Business Components 6. Go to Fields 7. Query for "Activity UId" 8. Right click on it 9. Click Copy Record 10. On Name type: Activity UID 11. Make it Calculated field12. Click Calculated to show the check mark 13. On Calculated Value enter [Activity UId] 14. Delete anything in Column15. Step off the record to save it 16. Query for "Call Status" 17. Right click on it 18. Click Copy Record 19. On Name type: Status 20. Make it Calculated field and click Calculated to show the check mark 21. On Calculated Value enter [Call Status] 22. Delete anything in Column 23. Step off the record to save it 24. On the top applet business component, right click on the Pharma Professional Call record 25. Click Compile Object.

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Calendar Tooltip does not show locationCategory: Life SciencesSubcategory: Activities TopProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 13472415

The meeting location for an appointment does not show up in the following scenario: 1. Go to Site Map > Contacts > Contact List. 2. Drill down on some contact and select the Calendar tab at the third level navigation. 3. Select a day and click New to create a new appointment. 4. Enter a description and fill the Meeting Location field in the Calendar detail applet for the appointment. 5. Click Save This One to save the appointment. 6. In the Contacts monthly calendar, hover the mouse over the description of the appointment. Although the location exists, it does not show up.

WorkaroundThis is a configuration fix: 1. Set the "Force Active" property to TRUE for the "Meeting Location" field in the "Action" business component. 2. Recompile the srf.

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Error thrown when deleting attendees from Account CallCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13424707

An error is thrown when "Delete" is clicked in an Account call when there are more than three attendees. Note that this issue occurs only onOracle and MSSQL Databases. The error thrown is, "Truncation or null fetch error occurred".

WorkaroundThe following configuration changes are required on the business component, "Pharma Attendee" : 1. Field "Planned" Change the type DTYPE_TEXT to DTYPE_DATE. 2. Field "Planned Completion" Change the type DTYPE_TEXT to DTYPE_DATE. 3. Field "Repeating Expires" Change the type DTYPE_TEXT to DTYPE_DATE.

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Validation Error thrown when submitting Account Call with smart call templateCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1

Last Modified: Wednesday, March 14, 2012Bug No.: 13506833

TopAn error is thrown when the user tries to do the following: 1. Create an Account Call with attendees. 2 Select a Smart call for the Account call. 3. Drill down on the Attendee call to check if the detail/sample/prom items appears for all. 4. Capture signature for the attendee with Sample dropped. 5. Click on Submit button of Account call. Error: Validation Error thrown showing Signature is not captured for Attendees. This occurs when Promotional Items are part of the Smart Call.

WorkaroundClick Validate and the error goes off.

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Error displays when Sign button clickedCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 13507425

An error is thrown when the user does the following: 1. Click Add in the Samples list applet.2. Enter the QTY for the samples.3. Click Sign.4. The following error displays, "An error has occurred writing to a record."

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Response field in LS Pharma Call Offer Response list applet throws error when user tries to saveCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1Last Modified: Tuesday, February 7, 2012Bug No.: 13562598

The Response field in the LS Pharma Call Offer Response list applet throws an error when a user tries to save the record.

Workaround1. Open Siebel Tools and lock the project "LS Pharma Campaign".2. In the Object Explorer, click on the object named Business Component. - Click on any record on the right hand side. - Query for the business component named "LS Pharma Response". 3. Expand the applet object by clicking the plus (+) sign.4. Click the subobject named "Join" and create a record with following property: - Table: S_DMND_CRTN_PRG - Alias: Treatment - Outer Join: True 5. Expand the join object by clicking the plus (+) sign.6. Click the subobject named "Join Specification" and create a new record with following values: - Name: Treatment - Destination Column: ROW_ID - Source Field: Treatment Id 7. Click the subobject named "Field" under the business component object.Add four new records with the following properties:

Record 1 ----------- - Name: Treatment Code - Type: DTYPE_TEXT - Column: OFFER_NUM - Immediate Post Changes: True

Record 2 ----------- - Name: Treatment Id - Type: DTYPE_ID - Column: DCP_ID

Record 3 -----------

- Name: Treatment Type - Type: DTYPE_TEXT - Column: MEDIA_TYPE_CD - Join: Treatment

Record 4 ----------- - Name: Treatment Name - Type: DTYPE_TEXT - Column: NAME - Join: Treatment - Picklist: PickList Treatment 8. In the Object Explorer, click the object named "Field".9. Click any record on the right side. - Query for the field named "Treatment Name". 10. Expand the field object by clicking the plus (+) sign 11. Click the subobject named "Pick Map" and create a record with following property: - Name: Offer Id - PickList Field: Parent Offer Id - Name: Treatment Id - PickList Field: Id - Name: Treatment Name - PickList Field: Name - Name: Treatment Type - PickList Field: Type 12. Recompile srf and try again. Top

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Last Call Date not updated for Attendee CallCategory: Life SciencesSubcategory: ActivitiesProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 13437149

The Last Call Date is not reflected for the Contact in an Account Call.

WorkaroundIn the Pharma Attendee Call business component, add the following user properties:

User Prop: Submit Call Copy From Field 1 Value: Start Date

User Prop: Submit Call Copy To Field 1 Value: Pharma Last Professional Call Date

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Attendee Call displayed in CalendarCategory: Life SciencesSubcategory: ActivititiesProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 13376685

The Calendar screen should display only Account Call. Attendees' details should not be visible on the Calendar screen.

Workaround

1. Open Siebel Tools 2. Go to Business Components 3. Query for "Pharma Attendee Call" 4. Right click on it 5. Click Lock Object 6. Expand Business Components 7. Go to Fields applet 8. Query for "Repeating" field 9. Go to Column: Predefault Value 10. Change it to "x" (lower case) 11. Go to Column: Type

12. Change it to "DTYPE_TEXT"13. On the top applet Business Component Pharma Attendee Call business component, right click the Pharma Attendee Call record 14. Click Compile Object

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Incorrect currency sign or error on selecting any currency type other than USD for Budgeted Cost in Activity Templates Details viewCategory: Life Sciences TopSubcategory: ActivityProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10533685

This error appears under the following conditions: 1. Create a New record in Administration Data > Activity Templates, and drill down on the record. 2. Select the Activity Template Details tab. 3. Create a new Record. 4. Click on the Budgeted Cost (of type SiebCalculator). 5. Select a currency type(other than $). 6. Enter a value. 7. Step off the record. Either $ sign is populated for other currencies, or the following error is displayed: Cannot convert formatted string to its internal representation.Please check if your data is in correct format.

WorkaroundRepository fix: Add the following pick map to the 'Template Activity' business component. Field: Budgeted Cost Currency Code Pick Map - Field: Budgeted Cost Currency Code Pick Map - Picklist field: Currency Code

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No option to add attachments if new Meeting created from Calendar screenCategory: Life SciencesSubcategory: ActivityProduct Version: Siebel 8.1Last Modified: Wednesday, April 4, 2012Bug No.: 10544091

If a user creates a new meeting from the Calendar screen (Calendar > New Meeting) and then drills down into the details, there is no option toadd attachments.

WorkaroundIn the Activities tab, select the specific Meeting activity and then drill down into the Details. Here, attachments can be added.

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Sales representative cannot apply Smart Calls in non-ENU Siebel setup for newly created productsCategory: Life SciencesSubcategory: ActivityProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10551487 Top

During call planning/recording, the user cannot apply a smart call template in non-ENU environments.

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Contact name not updated on calendar after changing on detail screenCategory: Life SciencesSubcategory: CalendarProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 13387132

After updating a contact for a Contact Call record, the contact name on the calendar is not updated to reflect the new contact. Steps to reproduce: 1. Go to LS Pharma HI Activity Calendar View. 2. Drag and drop a contact to the calendar.

3. Drill down on the Contact Call created from Calendar. 4. From the Contact call detail view chnage the Contact to some other person. 5. Save the changes. 6. Return to the LS Pharma HI Activity Calendar View and check the call in the calendar: It is showing the old contact name. 7. Drill down on the item. The detail screen shows the correct (new) name.

WorkaroundThis can be addressed through a configuration change as follows: 1. Navigate to the BusComp "Pharma Professional Call" 2. In the Object Explorer, expand the BusComp node and select the "Field" node 3. Navigate to the Field "Full Name" 4. In the Object Explorer, expand the Field node and click on the "Pick Map" node 5. Create a new Pick Map record with the following attributes: Field: Description Pick List Field: Full Name Sequence: 15 6. Compile, test, and deploy as documented in Siebel Bookshelf, Configuring Siebel Business Applications.

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Team history does not always capture assignment when user added to Team MVGCategory: Life SciencesSubcategory: Clinical ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10545202

A user can be added to a team multi-value group (MVG) either by using the Add button or by double-clicking the record. The assignmenthistory is properly captured when using the Add button, but not when the record is double-clicked.

Workaround TopAlways add a user to the Team MVG using the Add button.

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Subject enrollment information does not roll up correctly for protocols with no regionsCategory: Life SciencesSubcategory: Clinical ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, August 29, 2012Bug No.: 10544148

Subject enrollment information does not roll up correctly when there is no region between Sites and Protocols.

WorkaroundAlways set up a region between Sites and Protocols for Data Rollup to work

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Unable to query when creating new payment exceptionCategory: Life SciencesSubcategory: CLINICAL PAYMENTS - PAYMENT EXCEPTION QUERY FEATUREProduct Version: Siebel 8.1Last Modified: Friday, March 2, 2012Bug No.: 12794261

When a user creates a Payment Exception, the system does not allow the user to enter search words into query fields. That is, the query fieldsappear as readonly, not allowing the user to search. Navigation steps to reproduce the issue: 1. Navigate to Site Management screen 2. Drill down on a site (Note: The Site should have SVT payment activity records) 3. Navigate to Payment exceptions tab 4. Click on `New' button, a Payment Exceptions dialog will open 5. Click the `Query' button in the dialog box 6. Attempt to enter data in any query fields. The query fields are all readonly.

Workaround1. Login to siebel Tools. 2. Using Object Explorer, goto the "Applet".

3. Query for "Clinical Protocol Site Payment Exceptions List Applet". 4. Lock the Project "LS Clinical Payments". 5. In the Object browser Click on "Control" option under Applet. 6. Query for "NewRecord". 7. Change the Value of "Method Invoked" field from "ShowPopup" to "NewRecord". 8. Save the Record and compile the selected object.

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On merging two accounts, account deleted from central field in protocol list TopCategory: Life SciencesSubcategory: clinical protocolsProduct Version: Siebel 8.1Last Modified: Wednesday, August 29, 2012Bug No.: 12981059

Merging two accounts deletes "Central Lab" from Protocol associated to losing Account (Central Lab) How to Reproduce: Go to Account Create Account 1 Create Account 2 Go to Clinical Adminitration Click on Protocol List Create Protocol 1 Create Protocol 2 Drilldown on Protocol 1 and go to More Info Pick Account 1 as Central Lab Go Back to Protocols List Drilldown on Protocol 2 and go to More Info Pick Account 2 as Central Lab Go to Data Administration - Account List Select Account 1 and Account 2 (make sure pointer is on Account 1) Edit > Merge Records Account 2 disappears Go to Clinical Administration Look at Central Lab for Protocol 1 and 2 Central Lab for Protocol 1 appears as Account 1 (expected), Central Lab for Protocol 2 should also appear as Account 1 but instead appearsblank.

Workaround1. Log in to Siebel Tools.2. Lock the"LS Clinical Protocol" project to create the link.3. Select "Link" object in the object explorer in Siebel Tools. 4. Create a new record and supply the following values in the various properties for that record: Project - Select the locked project Parent Business Component: Account Child Business Component: Clinical Protocol Destinationfield: Central Lab Id Name : Account/Clinical Protocol(merge)4. Compile the link.

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Disallowing protocol change at Region once site associated with protocolCategory: Life SciencesSubcategory: Clinical RegionProduct Version: Siebel 8.1Last Modified: Wednesday, August 29, 2012Bug No.: 13599272

Disallowing the protocol to be changed at Region will ensure that the correct sites are associated with the protocol and region. Steps to reproduce: 1. Navigate to Administration Clinical > Protocol List 2. Create a Protocol "A" 3. Navigate to Administration Clinical > Region List 4. Create a Region "USA" 5. Navigate to Site Management > Protocol Site List 6. Create a Site record "US Site 001" 7. Go back to Administration Clinical > Region List 8. Change the Protocol value from "A" to a different protocol for the region "USA" created as above. 9. Go back to Site Management > Protocol Site List and query for Site "US Site 001" The Site record is still part of Protocol "A", not the new protocol.

Workaround

1. Login to Siebel Tools with administrator authentication. 2. From the Object Explorer, select "Project" and query for the project "LS Clinical Region" and check or enable the "Locked" flag. 3. From the Object Explorer, select "Business Component" and query for the "Clinical Region". 4. Right click on the object and select "Lock Object". 5. Expand the "Clinical Region" business component in the Object Explorer and select "Multi Value Link". Create an MVL as follows: Name - Region Sites AutoPrimary - Default Destination BC - Clinical Protocol Site Destination Link - Clinical Region/Clinical Protocol Site No Copy - Y 6. Select "Field" in the business component. Create a calculated field as follows: Name - Region Sites Count Force Active - Y Calculated - Y Calculated Region Sites Count - IIF(Count("Region Sites")=0, "N", "Y") 7. Select "Business Component User Property" and create a User Property as follows: Name Value ----------------------------------------------------------------------- Field Read Only Field: Protocol Number Region Sites Count 8. Compile the Locked Project. 9. Launch the application and test the changes.

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Cannot create Site Visits after drilling down from Contact-Protocols view to Site-Site Visits viewCategory: Life SciencesSubcategory: Clinical Site ManagementProduct Version: Siebel 8.1Last Modified: Monday, September 17, 2012 TopBug No.: 14633921

When you drill down from the Contact-Protocols view to the Site-Site Visits view, you cannot create Site Visits. Steps to reproduce: 1. Log on to Siebel Clinical 8.1.1.x > Sample DB > default SRF as SADMIN.2. From My Contacts, locate Adler, Mike and go to the Protocols view Tab.3. Drill down in Site # US-001.4. You will be taken to the Site Management > Protocol Site List.5. Note that an active Version does exist for this Protocol.6. Click in the Site Visit view tab and click New. An error message appears: No association list is available in this applet.(SBL-DAT-00276)

The error does NOT occur if you go directly to the Site Management > Protocol Site List.1. Navigate to the Site Management > Protocol Site List view.2. Locate Site = US-001, Protocol = AMXN 9374 for Mike, Adler.3. Click in the Site Visit view tab and click New. No error occurs.

Workaround1. In Siebel Tools, go to Business Component and search for the Clinical Trip Report business component.2. Lock and check out the business component.3. Go to the multi-value link section in this business component and search for the link named 'Contact'. 4. Uncheck the No Associate property for the Contact link.5. Compile the Clinical Trip Report business component on the existing SRF.6. Launch the client and verify the fix.

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Users cannot change Trip Report Status field in Clinical Trip Report viewCategory: Life SciencesSubcategory: Clinical Trip ReportProduct Version: Siebel 8.1Last Modified: Friday, March 2, 2012Bug No.: 12980681

How to Reproduce: When trying to change the value in 'Trip Report Status' field in the Site Management > Site Visits view, the user gets an error message: [1] Wrong field values or value types detected in field Trip Report Status. Please re-enter your field values. If you need additional assistance,please refer to the documentation.(SBL-UIF-00299) [2] An error has occurred creating business component 'Clinical Attendee Static' used by business object 'LS Clinical Site Visits'. Please askyour systems administrator to check your application configuration.(SBL-DAT-00222).

The field can be changed in the drilldown view (Go to the Site Visits screen, and then drill down into 'Visit Start').

Workaround1. Log in to Siebel Tools.2. Lock project "LS Clinical Protocol Site".3. For Business Object "LS Clinical Site Visits" create a new Business Object Component with the following details: BusComp : Clinical Attendee Static Link : Clinical Trip Report/Clinical Attendee Static 4. For Business Object "Clinical Protocol Site", create a new Business Object Component with the following details: BusComp : Clinical Attendee Static Link : Clinical Trip Report/Clinical Attendee Static 5. Compile the locked/changed Project.

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Querying for product under contact does not return expected resultsCategory: Life SciencesSubcategory: ContactProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 13497001

Unexpected behavior in the following situation: 1. Navigate to the Contact list applet. 2. Drill down on the contact. 3. Select the Product tab. 4. Add the new product, "Aracid 100mg" 5. Save the record. Upon querying, the above product is not displayed.

TopWorkaround1. In Siebel Tools, navigate to the business component "Contact Product".2. Under this business component, go to the join "S_PROD_LN". 3. Set the "Outer Join Flag" to True. 4. Recompile the srf.

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Plan Name field MVG opens Event Team appletCategory: Life SciencesSubcategory: Medical EventsProduct Version: Siebel 8.1Last Modified: Tuesday, February 7, 2012Bug No.: 13562692

An unexpected applet shows up when a user does the following:1. Navigate to MedEd > MedEd Events > My MedEd Events > Pharma ME Event List Applet. 2. Create a new MedEd event.3. Open the MVG Applet from the `Plan Name read-only field. The Event Team applet is displayed, which is not expected.

Workaround1. Open Siebel Tools.2. Remove the MVG Applet property of List Column 'Plan Name' in the Pharma ME Event list applet. 3. Recompile the srf.

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Change the Field property of List Columns and Controls from Inactive Field Host Company to ActiveCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10534559

Change the Field property of a few list columns and controls from Inactive Field Host Company to Active, and similarly, Field Host Groups. Alsoupdate Display Name/Caption accordingly.

In the ‘eEvents Event’ business component, the field Host Company is inactive. However, another Active Field Host Group is based on the samejoin and column of this inactive field. So, all applets whose list columns or controls are based on the inactive field can be changed to point to theActive Field Host Group. Where applicable, change Display Name to Host Group.

Workaround1. Lock/Checkout the applets (InfoCenter Explorer List Applet - Events, Related Events List Applet, Track eEvents Event Pick Applet, UserCatalog List Applet - Events, eEvents Event Assoc Applet, ePortal Upcoming Events List Applet, eEvents Upcoming Events List Applet, eEventsEvent QBE Applet, eEvents Event List Applet and eEvents Event Registration List Applet). 2. For each of above applets, navigate to List Columns section and query in Field column for ‘Host Company’. 3. Change the Field Property value from ‘Host Company’ to ‘Host Group’. 4. If applicable, change the Display Name Property value from ‘Host Company’ to ‘Host Group’. 5. Lock/Checkout the applets (eEvents Event Form Applet, eEvents Parent Event Detail Applet and eEvents Parent Event Form Applet). 6. For each of the above applets, navigate to the Controls Section and query in the Field column for ‘Host Company’. 7. Change the Field Property value from ‘Host Company’ to ‘Host Group’. 8. If Applicable, change the Display Name Property value from ‘Host Company’ to ‘Host Group’.

These steps are also applicable to any list or form applet whose list columns or controls are based on Field Host Company of the eEvents Eventbusiness component.

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TopLife Sciences Oracle BI Publisher reports do not use applet searchCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10551359

These Life Sciences Oracle BI Publisher reports display all data but do not display data based on the user's query in the applet searchspecification: MDV Report and Pharma Sample History Report.

WorkaroundComplete the following steps: 1. Get the business component name from the Applet. 2. Create a new Predefined Query by giving the following inputs: Select the BO name in the Objects field. Give the PDQ name as View namepreceding with BI Publisher. The Query has to be specified in the following format: Business Component Name'.Search = "applet search spec" 3. If the applet Search Spec includes double quotes, replace the double quotes with two double quotes. 4. Select the newly created PDQ in the Saved Queries drop-down list and run the reports.

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Cannot drill down on Target List Applet Records with non-ENU languagesCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Thursday, June 14, 2012Bug No.: 10551116

On the Home page, clicking the Target List Applet Title and Name field link in line items does not work for non-ENU languages. If theapplication is ENU, in the home page: "Target List Applet", the applet title and the Name field in the applet for the records show up as links. When a user clicks on the name, the appropriate view comes up based on the Target List Type. - for Target List Type 'Contacts', the LS Contact Target Query View comes up. - for Target List Type 'Accounts', the Account Target Query view comes up. - for Target List Type 'Account Contacts', the LS Pharma Account Contact Target Query view comes up. When a user clicks the Applet Title link, the LS Contact Target Query view comes up. For non-ENU languages, this does not work.

WorkaroundModify the following objects in the Repository: Business Component: "List Mgmt Lists" New Calculated field, Name: List Type LIC Value: LookupName ("LISTMGMT_LIST_TYPE", [List Type]) Type: DTYPE_TEXT Applet: LS Pharma Target List Applet

For the Drilldown Object 'Name', modify all Dynamic Drilldown Destinations and change the Field property from "List Type" to "List Type LIC".

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Sample signature images do not display in BI Publisher on UNIXCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1 TopLast Modified: Wednesday, March 14, 2012Bug No.: 10550331

The sample signature images in the Signature Administration and Sample receipt BI Publisher reports do not display when the BI Publisher

Server is running on a UNIX environment.

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Pharma Professional can have only one license entry per stateCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10541324

If a Pharma Professional has a California state license that expired in 2005 and then a new license that expires in 2010, a user will not be ableto enter that second record because it violates the user key ( CONTACT_ID+ STATE_CD): Cannot be same for both records.

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Call-Per-Day BI Publisher report in Pharma Manager displays incorrect date format on UNIXCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10550885

Pharma Manager's Call-Per-Day Business Intelligence Publilsher report displays incorrect date formats in the report output when BI Publisher isrunning on a UNIX environment. Top

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Sample Transactions BI Publisher reports do not use applet search specificationsCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10551560

These Sample Transactions BI Publisher reports display all data but do not display data based on the user's query in the applet searchspecification: Pharma Sample Tranfer Out Report, Pharma Sample Invoices Report, and Pharma Sample Adjustment Report.

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Currency codes not displayed properly in BI Publisher reportsCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10547563

The BI Publisher reports related to Life Sciences are not displaying some currency codes, such as "UAH" (symbol "rph"), properly.

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Life Sciences BI Publisher reports does not display Creater Name/IDCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10544540

Life Sciences-related BI Publisher reports does not display Creater Name/ID at the bottom of reports. To show Creater ID, complete the stepslisted in Workaround before the report can be generated. This needs to be done only once for a given report.

Workaround1. Ensure that the Primary Integration Component has a LoginUser field in the Integration Object associated with the report in Tools. Add a newIntegration Component field LoginUser if it is not available for the Primary Integration Component. Make sure the value for XML tag is “Login” asspecified in the report template. 2. Ensure that the field is available in the business component with the calculated value as LoginName() 3. Compile IO and business components. 4. Upload the report template file.

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Data migration service returns error when executed from workflowCategory: Life SciencesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10550624

When a server job is created using the Workflow Process Manager component to run the workflow in LS Pharma Data Migration for LS Pharma8.1.1, the process terminates with an error. The task log shows some fields are not activated and the Sequence business component isrequired.

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Sample signature images do not display in HTML or Excel report outputsCategory: Life SciencesSubcategory: Other TopProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10550689

The sample signature images in the Signature Administration and Sample Receipt BI Publisher reports do not display when the reports aregenerated in HTML or Excel format.

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Primary flag in Parent Product multivalue group not checkedCategory: Life SciencesSubcategory: Product IssuesProduct Version: Siebel 8.1Last Modified: Monday, March 5, 2012Bug No.: 10533848

1. In Siebel Pharma, navigate to Site Map > Administration - Product > Products. 2. In the SIS Product List Admin applet, create a new record and fill in data. 3. Click the Parent Product field to pop-up the Parent Product multivalue group. 4. In the multivalue group, select a parent product record and click Add. 5. The selected record is added as a parent product. However, the Primary flag is NOT automatically checked for the record. 6. In this case, manually check the check box of the Primary flag.

WorkaroundThe "Parent Product" is a multivalue group that allows users to associate multiple parent product records. The Primary flag needs to be checkedmanually by the user.

(Optional) configuration fix: In the "Internal Product - ISS Admin" business component, select the "Pharma Parent Product" multivalue link .Change the value to Default for the "Auto Primary" property. This will automatically set the Primary flag for the first product the user adds to themultivalue group.

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BI Publisher report unavailable for 3500A regulatory reportCategory: Life SciencesSubcategory: Regulatory ReportsProduct Version: Siebel 8.1Last Modified: Wednesday, June 15, 2011

Bug No.: 10543556Top

The BI Publisher report for the Life Sciences 3500A FDA Medwatch regulatory report is not available in this release.

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Invalid error thrown when user tries to change default reviewerCategory: Life SciencesSubcategory: Sample ComplianceProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 12729390

An invalid error is thrown when a user tries to change the default reviewer.

WorkaroundLog into Siebel Tools. In the "LS Pharma Employee Form Applet", Control "Default Approver Full Name", make the following changes: - Remove "LS Pharma Employee Pick Applet" from MVG Applet. - Set Pick Applet to "LS Pharma Employee Pick Applet" Compile the applet object to srf and restart the server/application.

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Employee-based administration view does not display data as expected for My Team ViewCategory: Life SciencesSubcategory: Sample ComplianceProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 12562200

All the reporting employees should be displayed in Sample Compliance > Employee Based Tracking > My Team's Employee View.

Workaround1) Log into Siebel Tools 2) Query for Business Component 'LS Pharma Compliance Employee' 3) Select BusComp View Mode 'Sales Rep' 4) Change the property 'Visibility MVLink' from 'Sales Team' to 'Position' 5) Change the property 'Visibility MVField' from 'Sales Team' to 'Position'6) Complie the object into srf and restart the server. All reports including the login employee should display correctly in Sample Compliance -> My Team's Employee view. Top

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No data displayed for Onhand Quantity in employee-based Tracking-> Inventory Details viewCategory: Life SciencesSubcategory: Sample Management - InventoryProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 12729374

No data displays for Onhand QTY and Diff in employee-based tracking-> Inventory details View.

WorkaroundLog into Siebel Tools. In Siebel Objects list, Select Business Component. Querry for BC with name "Pharma Personal Inventory". Open sub-object Field. Querry for Field with name "Displayed Stock". Change the Calcualted Value for from "[Server Quantity] + [Client Quantity]" to "IfNull([Server Quantity], 0) + IfNull ([Client Quantity], 0)"

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On the DB2-390 platform, Recreate Receipt records do not appear in Sample Compliance reportsCategory: Life SciencesSubcategory: SamplesProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 10550881

DB2-390-specific issue: Using a Sales representative login, create a Call, drop Samples, submit the Call and try Recreate Receipt. If you log inas an administrator with the SCA Responsibilities and navigate to the Sample Compliance screen, Report, and then the Performed RecreateReceipts applet, the Recreate Receipt transaction record is not found.

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New LOV value neededCategory: Life Sciences TopSubcategory: SamplesProduct Version: Siebel 8.1Last Modified: Thursday, June 14, 2012Bug No.: 10551132

Add a new LOV LS_SI_CALENDAR_FIELDS and its value.

Workaround1. Log in to the Siebel Web Client and navigate to Administration-Data, and then click List of Values view. 2. Add the following 7 records in List of Values List Applet: Type:LOV_TYPE Display Value: LS_SI_CALENDAR_FIELDS LIC: LS_SI_CALENDAR_FIELDS Active: Y Type:LS_SI_CALENDAR_FIELDS Display Value:Type LIC:TYPE Order:1 Active:Y Translate:Y Type:LS_SI_CALENDAR_FIELDS Display Value:Description LIC:DESCRIPTION Order:2 Active:Y Translate:Y Type:LS_SI_CALENDAR_FIELDS Display Value:Planned LIC:PLANNED Order:3 Active:Y Translate:Y Type:LS_SI_CALENDAR_FIELDS Display Value:Planned Completion LIC:PLANNED COMPLETION Order:4 Active:Y Translate:Y Type:LS_SI_CALENDAR_FIELDS Display Value:Meeting Location LIC:MEETING LOCATION Order:5 Active:Y Translate:Y Type:LS_SI_CALENDAR_FIELDS Display Value:Comment LIC:COMMENT Order:6 Active:Y Translate:Y

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Samples Compliance: Sample History list and form applets out of syncCategory: Life SciencesSubcategory: Samples ComplianceProduct Version: Siebel 8.1Last Modified: Wednesday, March 14, 2012Bug No.: 13481822

When a Samples Compliance Administrator navigates to Sample Compliance > Sample History, highlights a record in the list applet, andfocuses on different record in the list applet, the bottom form applet in the record does not change.

WorkaroundConfiguration Instructions: 1. Log into Siebel Tools. 2. Select Applet in the Siebel Objects view. 3. Query for "LS Pharma Sample Compliance Transaction Administration History Entry Applet".4. Update the applet attribute class from "CSSSWEFrameListHideLot" to "CSSFrameSampleItem". 5. Compile the applet object to srf file. 6. Restart the server or application.

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Site Management > All Sites > More Info fields not readonly when No Subject Info is falseCategory: Life SciencesSubcategory: SITE MANAGEMENTProduct Version: Siebel 8.1Last Modified: Friday, March 2, 2012Bug No.: 12981020

The More Info fields under the Site Management > All Sites View and All Sites is not readonly when the No Subject Info flag at Site is checkedfalse. How to Reproduce:Navigate to Site Management > Protocol Site List (All Sites), choose a record and verify field [No Subject Info] = "False", then navigate to MoreInfo view and notice that the following fields are NOT read only: Screened Completed Enrolled Screen Failure Re-Screened Early Terminated

Workaround1. Login to Siebel Tools. 2. Go to Views and search for "Clinical Protocol Site All List View". 3. Look for the column "Admin Mode Flag" and uncheck the flag. 4. Right click on the view, compile the selected object, and restart the services.

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Default sorting does not work based on Status date in Clinical Subject Status business componentCategory: Life SciencesSubcategory: Subject StatusProduct Version: Siebel 8.1Last Modified: Wednesday, August 29, 2012Bug No.: 13598060

The records in the Subject Status MVG applet need to be sorted based on the 'Date' field by default and not based on the 'Status' field. Theissue is that sorting is based on the Status field.

Steps to reproduce:1. Login to the Siebel Clinical Application 2. Navigate to Subject Screen > Subject List View 3. Click on the MVG applet for 'Status' field (for an existing record) 4. The MVG Applet pops up 5. The records in the MVG Applet are sorted based on the 'Status' field.

Workaround Top

1. Login to Siebel Tools with Administrator Privileges. 2. From the Object Explorer, go to "Business Component". 3. Query for the business component, "Clinical Subject Status". 4. Right-click the business component and click "Lock Object". 5. Expand the business component and select "Business Component User Property". 6. Right-click and select "New Record". 7. Create a record as follows: Name Value -------------------------------- All Mode Sort Normal 8. Right-click the business component and select "Unlock Object". 9. Right-click the business component and select "Compile Selected Objects". 10. Compile the siebel_sia.srf. 11. Launch the Siebel clinical application and verify the Subject Status applet is now sorted based on the status date by default.

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Copying Subject Visit copies Completed Flag and DateCategory: Life SciencesSubcategory: Subject Visit PlanProduct Version: Siebel 8.1Last Modified: Wednesday, August 29, 2012Bug No.: 13598112

When a Screening visit record is copied, the Completed Flag, Completed Date and Type are also copied. Steps to Reproduce : 1. Login to Siebel Clinical. 2. Go To Site Management->Click on a Site# link 3. Go To Subjects Tab 4. Click on Screening# link 5. Mark a visit as Completed with Completed Date filled-in. 6. Copy the above record 7. Notice that Completed Date, Completed Flag & Type are copied. Expected Behavior: When a Screening visit record is copied, the Completed Flag and Completed Date should not be copied. This is true for any type of visit.

Workaround

The "No Copy" property has to be checked for the following two fields in the "Visit Plan" business component:1) Completed Date 2) Completed Flag Configuration instructions:1. Login to Siebel Tools. 2. Go to Project and search for project "LS Clinical Subject" and lock it. 3. Go to Business Component and search for "Visit Plan". 4. Select Field and search for field name "Completed Date".

Check "No Copy" property. 5. Search for field name "Completed Flag". Check "No Copy" property. 6. Go to Tools and select Compile Project. Select and Compile "LS Clinical Subject" Project. 7. Restart the services.

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Sequence number keeps increasing on modifiying the local conditionCategory: Life SciencesSubcategory: Territory ManagementProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10514221

The sequence number keeps increasing on modifiying the local condition.

WorkaroundSave the record first and manually reset the sequence number to the previous one.

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Error when rendering Administration views or picklists containing more than 128 rows on DB2 for z/OS. TopCategory: Life SciencesSubcategory: Territory ManagementProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10512650

When a user attempts to render Administration views or picklists containing more than 128 rows using DB2 on z/OS, an error message displays,"There were more rows than could be returned. Please refine your query to bring back fewer rows".

Siebel’s Object Manager keeps database cursors open in order to allow users to scroll through data. DB2 on z/OS has an active connectionlimit. When the active connection limit is reached, user requests are queued, and performance and scalability degrades. To prevent this, Siebelrestricts rows returned to 128 by default on DB2 for z/OS. Rows over 128 are discarded and the active connection is freed by Siebel ObjectManager. This allows greater performance and scalability on DB2 for z/OS, but is not always desirable to users.

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LoyaltyRetro: Processing comment not displayed for retro txn for a member - with pending tier approvalCategory: LoyaltySubcategory: Loyalty EngineProduct Version: Siebel 8.1Last Modified: Saturday, December 10, 2011Bug No.: 10533012

The overall retro logic will be revamped in a future release to address all retro processing-related issues, which includes processing commentsfor members with pending tier approval.

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Loyalty Engine takes a long time to start up if transaction table is largeCategory: LoyaltySubcategory: Loyalty EngineProduct Version: Siebel 8.1Last Modified: Saturday, December 10, 2011 TopBug No.: 10507768

When starting the Loyalty Batch Engine, a query is fired during the start-up process that scans all records (not just records queued status) in thetransaction table. For large tables, this scan can take a very long time causing the start-up process to be lengthened.

WorkaroundConsider modifying the query that is fired during engine startup to remove the reference to the S_LOY_SRV_MAP table. Contact SiebelTechnical Support for more information.

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Point type retro processingCategory: LoyaltySubcategory: Loyalty EngineProduct Version: Siebel 8.1Last Modified: Saturday, December 10, 2011Bug No.: 10532681

Point Status Type is not calculated correctly for qualifying points. This is a retro processing case. The overall retro logic will be revamped in afuture release to address all retro processing related issues.

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Redemption TBUI mixing product price and descriptionCategory: LoyaltySubcategory: RedemptionProduct Version: Siebel 8.1Last Modified: Tuesday, November 6, 2012Bug No.: 13644328

Redemption TBUI is mixing product prices and descriptions. This affects redemptions from TBUI involving multiple products.Top

WorkaroundFollow these steps to make the repository change:

1. Query for a Task named "LOY Redeem" in Siebel Tools and revise it. Right-click on the task and choose to "Edit" the task flow. 2. Between the Decision Point named "Another Activity?" and the Business Service "Check Price" on the "No" branch of the decision point, adda new Siebel Operation step named "ReQuery Activities". 3. Save the task and activate it. 4. Launch the Siebel application and navigate to Sitemap > Administration - Business Process > Task Deployment.5. Query for the task "LOY Redeem" and activate it. Ensure that the repository version of the task activated is the same as the one saved inStep 3.

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Redemption TBUI failing on deletion of productsCategory: LoyaltySubcategory: Redemption TBUIProduct Version: Siebel 8.1Last Modified: Saturday, December 10, 2011Bug No.: 12806428

Fix identified and tested on 8116FP Build 21231. The fix involves a repository change to the "LOY Redeem" Task flow.

Steps to make the repository change and fix this issue: 1. Query for Task named "LOY Redeem" in Siebel tools and Revise it. Right-click on the task and choose to "Edit" the task flow. 2. Add a new 'Siebel Operation' step named "ReQuery Activities" between the Decision Point named "Another Activity?" and the BusinessService "Check Price" on the "No" branch of the decision point.3. Save the task and Activate it. 4. Launch the Siebel Application and navigate to Sitemap > Administration - Business Process > Task Deployment and query for the task "LOYRedeem" and activate it. Ensure that the repository version of the task activated is same as the one saved in Step 3.

Include the following repository change along with the above: 1. Query For Applet: "LOY Redemption Txn List Applet" is Siebel Tools. 2. Change the value of property "HTML Number Of Rows" from 3 to 7. 3. Compile the Applet to the .srf file being used.

Currently the Applet: LOY Redemption Txn List Applet is set to show only tree records. The default value for a list applet as per siebel standardsis seven. This might cause other issues and so the above property change is needed.

WorkaroundOnce the revised task flow is activated, test the flow.

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MarketingTriggered base campaign duplicate loadCategory: MarketingSubcategory: Campaign ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, November 7, 2012Bug No.: 12761111

Triggered base campaign duplicate load and wrong allocation

Workaround1) In the Siebel Marketing application, go to the Programs screen and create a new program. 2) Go to Administration - Marketing > Triggers and create a new Trigger with status 'Active' and associate it with the program created in Step 1. 3) Go to Program screen > Program list view and drill down on the program created in Step 1. 4) In the Program > Design view, drag and drop the Trigger object and select 'Select a specific event trigger' option in the popup and click 'OK'. From the Pick Trigger pickapplet, select the Trigger created in Step 2. 5) Drag and drop the Campaign object from the object pane. In Pick Campaign pickapplet create a new campaign and click OK to select it. 6) From the Object Pane select Connector object and connect the trigger to the campaign. 7) In Administration Web Services > Inbound Web Service query for Marketing Event Trigger Execution, select Generate WSDL and save it. 8) Using the WSDL created in Step 7, Submit the SOAP UI calls to `Marketing Event Trigger Execution' Web Service with Real Time Flag set to'N'. The SOAP UI requests sent with Real Time flag set to 'N' are inserted in the history table with status 'Queued'. Sample SOAP UI request with real time flag set to N is given below: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:exec="http://www.siebel.com/Marketing/Evttrig/Exec"> <soapenv:Header/> <soapenv:Body> <exec:MarketingEventTriggerExecutionExecuteEvent_1_Input> <exec:Event_spcCode>1-258786</exec:Event_spcCode> <exec:RealTime_spcFlag>N</exec:RealTime_spcFlag> <exec:Customer_spcId>1-HMSI</exec:Customer_spcId> <exec:Event_spcName>test</exec:Event_spcName> </exec:MarketingEventTriggerExecutionExecuteEvent_1_Input> </soapenv:Body> </soapenv:Envelope> 9) Explicitly schedule a job for 'Workflow Process Manager' component. This will schedule the campaign load and launch for the 'Queued'records in batch mode.a) Go to Administration->Server Management->Jobs. b) Create a new job with component as 'Workflow Process Manager'and 'Event Stage Execution Workflow' as parameter. c) Submit the Job.

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TopLimit on the treatments visible on the campaign allocation viewCategory: MarketingSubcategory: Campaign ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12598972

Current Siebel Marketing Allocation view design supports upto 20 Treatments that are associated to a Campaign.

WorkaroundIf more than 20 treatments are required to be associated to a campaign, implement the repository changes below and compile the srf:

1) Add a new field with name 'DC Count 21' in BC 'Mktg Campaign Segment Definition' for the 21st treatment.Repeat this step for eachtreatment associated to the campaign after 20 treatments. Note: Name of the field has to be changed along with the number of the treatments added. For example, the filed name should be 'DC Count 22'for 22nd treatment and 'DC Count 23' for 23rd treatment and so on.

2) Add a new user property for each of the above new fields added. Name the user property, 'Field Read Only Field: DC Count 21' and set thevalue to 'Segment Attribute Read Only'. Again, the name of the user property changes with the name of the field added above.

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Campaign load remains in progress when generating source codes during loadCategory: MarketingSubcategory: CampaignsProduct Version: Siebel 8.1 TopLast Modified: Thursday, December 15, 2011Bug No.: 10538461

The Campaign Load process will remain in Pending status if the load process is using the Load Behavior option Create New Wave as well asGenerate Source Codes During Load.

WorkaroundRefer to Change Request (CR) 12-1KZXU7Z / FR 12-1O2IRLD. J230

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Allocation applet horizontal scrollbar stops respondingCategory: Marketing

Subcategory: CampaignsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10511763

Intermittently, the horizontal scroll bar on the Allocation applet stops responding to the mouse and does not move left or right. This applet isdisplayed under Site Map > Campaign > Design tab > Segments/Lists or Site Map > Campaign > Design tab > Segment Trees.

WorkaroundTry one of the following: 1. Right-click on the scrollbar with the mouse and select one of the menu choices, such as Scroll-left or Scroll-right. This reactivates thescrollbar. 2. Navigate away from the view and then navigate back.

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Recurring campaigns with start date prior to current date might execute multiple timesCategory: MarketingSubcategory: CampaignsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10529773

In the Campaign Scheduler, a Campaign Stage scheduled on a recurring basis with a start date prior to the current date will execute all of theinstances between the start date and current date immediately. For example, if the start date is January 1 and the current date is February 1and the campaign stage is scheduled to execute at a daily frequency, then the stage will execute 31 times immediately, one for each of the daysin January. Top

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Prospect Promotion does not populate the Industry SIC code from the accountCategory: MarketingSubcategory: CampaignsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10527480

When a user promotes a prospect, the industry of the prospect (SIC) is not promoted. If the user provides the SIC code of an industry to the"Prospects" using the List Management Screen and then imports and promotes the prospect, after drilling down on the Account, no industry fieldor SIC are displayed for the promoted prospect.

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On UNIX-based platforms, one contact is missed during first campaign wave assignmentCategory: MarketingSubcategory: CampaignsProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10550033

During Campaign Load on UNIX-based platforms (Linux, AIX, Solaris), one contact is not assigned a wave number. Therefore, during the wavelaunch, that contact will not be included in the list output.

WorkaroundManually assign a wave to the missing contact.

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Disabling UTC in Siebel with SQL Server causes campaign execution timing issuesCategory: MarketingSubcategory: CampaignsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10528590

When Siebel Server and SQL DB Server are set to EST time zone and UTC is set to 'false', then the submitted request is added to theS_SRM_REQUEST table. CREATED,ACTL_START_DATE,ACTL_END_DATE,LAST_UPD columns are updated with UTC format, only

SCHED_START_DATE is entered in EST time zone. This issue is causing an error with campaign execution timing.

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Increase standard field size for Trackable URL name in SRFCategory: MarketingSubcategory: Email and Web MarketingProduct Version: Siebel 8.1Last Modified: Tuesday, November 6, 2012Bug No.: 10578210

The standard field size for Trackable URLs is set to 100 characters in the preconfigured 8.1.1 data model. This will cause an error to appearwhen saving email treatment HTML content, since it has an automatic URL detector that tries to use the full URL as the default name of theTrackable URL. (This issue affects all customers on Fix Pack 8.1.1.1 or higher.)

WorkaroundIncrease the size of the Trackable URL reference name field and compile the SRF.

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Database cursors left open after launching email campaigns can result in "ORA-1000" errorsCategory: MarketingSubcategory: Email and Web Marketing TopProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10533831

When launching many parallel email campaigns, the database cursors may be left open after completing the mailing. This can result in "ORA-01000: maximum open cursors exceeded" errors in the campaign launch process.

WorkaroundRestart the Siebel Server component.

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Web Survey Confirmation Page design does not include header, footer, left and right panelsCategory: MarketingSubcategory: Email and Web MarketingProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10522864

The Web Survey designer allows users to pick a standard set of HTML files for left and light panels as well as for headers and footers. However,these do not apply to the Confirmation page.

WorkaroundA separate template is supplied for the Confirmation page, and this template is a full-page template. This gives more flexibility to the Web pagedesigner. If desired the template can include the same content as the separate header and footer, and side bar templates. However, if thecontents of the header, footer, or sidebar is not desired, the Web page designer can simply leave the contents out of the Confirmation Pagetemplate.

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Required fields marked Required rather than Asterisk in web surveysCategory: MarketingSubcategory: Email and Web MarketingProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10522861

TopRequired fields are marked Required rather than Asterisk in web surveys

WorkaroundTo replace optional with an asterisk for optional questions, follow the steps for changing a translatable message by updating the properties files. In this case, the string to change is 'optional'. The properties files containing translatable strings are named Messages_XX.properties where XXis the Java language code.

1. For the messages_xx.properties files, the first line in the 'question level instructions' section reads (for English): optional = Optional Replacethe second optional with an asterisk (*) so the line now reads: optional = * 2. Once all the properties files have been updated, restart the Web Surveys daemon so that it picks up the changes.

Note: Currently, optional questions are designated with (optional). The steps documented here will change that to (*). Note: Asterisks (*) may display differently in different character sets, so a different solution is probably required for other languages, such askanji.

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Modifying location of Start and Submit buttonsCategory: MarketingSubcategory: Email and Web MarketingProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10531474

The location of the Start and Submit buttons on Web Surveys can be modified only through custom tags. The system expects users to manuallyadd the $SUBMITBUTTON tag in content to change the location of the Start and Submit buttons.

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Responses not filtered to the Siebel side when Relay ID is ONCategory: MarketingSubcategory: Email and Web MarketingProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10531563

Create an Email Treatment with the landing site URL added as a trackable URL and the relay id check box checked. When the campaign whichuses the email treatment is launched and a survey is taken, no responses are seen in the application. However, when the relay id is off,embedded URLs in mail messages produce responses on the Siebel side.

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Saving a template multiple times prevents trackable URLs from workingCategory: MarketingSubcategory: Email MarketingProduct Version: Siebel 8.1Last Modified: Wednesday, February 29, 2012Bug No.: 13629724

Pushing the Save Template button twice prevents trackable URLs from working.

WorkaroundEktron Configuration File Change.The files fixed include this configuration change for the ektron config.xml, however it can be done manually as well. 1. Go to Siebel siebsrvr folder. Navigate to eapps\public\enu\ 2. Open Webeditor/v4 folder. 3. Open the file config.xml. Search for "Resolve Method" tag. 4. Change the value to "given". The original value is "full". 5. Save the file. The change will take effect in the ektron editor immediately after saving the xml file.

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Field incorrectly placed on Event Plan form applet (Industry Applications)Category: MarketingSubcategory: EventsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10515052

The Related Initiatives field is misplaced on the Event Plan form applet (eEvents Parent Event Detail applet). This issue is specific to the IndustryApplication version of Siebel (SIA).

WorkaroundThis applet can be found on the Events screen > Event Plan > Details tab.

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Lead Import failureCategory: Marketing TopSubcategory: Lead ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, February 29, 2012Bug No.: 13563990

Lead import fails.

WorkaroundCreate a new business component field as follows: BC: Mktg Import Jobs Field: Language Code Calculated: TRUE Calculated Value: Type: DTYPE_TEXT

Compile the business component object to the .srf file and restart the servers.

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Campaign load associates overlapping contacts to lower priority segmentsCategory: MarketingSubcategory: Marketing ServerProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10529567

During Campaign Load, if two segments include overlapping contacts, the campaign load process will associate the contact to the lower prioritysegment. This occurs because the load process loads the higher priority segments first. The EAI Integration Object behavior is to update fieldswhen a matching record is found, so when the lower priority segment file is loaded, the Segment ID for the overlapping contacts are overwrittenwith the ID of the lower priority segment.

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Incorrect list export file when using multiple vendors with same naming conventionCategory: MarketingSubcategory: Marketing ServerProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10523506

If multiple vendors are associated to a campaign using the List Distribution view, the output files generated can be incorrect if the list formats formultiple vendors have the exact same file naming convention.

For example, if two vendors have a list format naming such as: Standard-@{campaignCode}{}-@{waveCode}{0}-@{loadNumber}{1}-@{timestamp}{}-@{fileCounter}{1}.dat This will not give a unique file name across the two vendors, which can cause incorrect results.

WorkaroundConsider adding an element to the List Format naming convention to make it unique. For example, you can add Job ID: Standard-@{campaignCode}{}-@{jobID}{0}-@{waveCode}{0}-@{loadNumber}{1}-@{timestamp}{}-@{fileCounter}{1}.dat

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List import does not automatically merge detected duplicatesCategory: MarketingSubcategory: Marketing ServerProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10523181

During a list import, when data quality matching is enabled, the import process will detect account and contact duplicates. The process will logthese detected duplicates in the Data Quality results schema. However, the import process does not invoke any process to automatically mergethe detected duplicates. Therefore, the Siebel administrator should run batch deduplication on the data on a regular basis to remove theseduplicates.

WorkaroundThe Siebel Administrator can implement a custom business service or workflow to call the UCM Survivorship process each time a duplicateaccount or contact is detected.

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Campaign Load not updating Load Count when loading external tables TopCategory: MarketingSubcategory: Marketing ServerProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10527013

When using Campaign Load to write to an external table rather than S_CAMP_CON, the Campaign Load workflow does not update the LoadCount field for the campaign wave record in the transaction system. The count remains at zero, which incorrectly implies that records were notwritten, when they were successfully written to an external table.

WorkaroundCreate a report that queries the Custom Campaign History table so that users can confirm that records were loaded successfully.

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List Import in Update Mode gives EAI errors when object ID is not part of mappingCategory: MarketingSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10547955

Running an import job with the Import Mode set to ‘Update existing records’ and Match resolution set to ‘Overwrite records’ will give EAI errors ifthe ID is not included in the file.

WorkaroundTo update existing Lead records in the database, include the Lead ID in the file.

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Landing site deployment buttons not workingCategory: MarketingSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012 TopBug No.: 10531481

To iterate new revisions of a landing site users need to bring down the existing site. The necessary buttons to generate Test URLs aredeactivated when the site is active.

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Certain fields not updated during lead import in Update ModeCategory: MarketingSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10548697

During Lead Import, the following fields are not updated during the import process when using Update Mode: Main Entitity: Account -> Field : Organization Id Main Entitity: Account -> Field : Primary Organization Id Main Entitity: Account -> Field : Position Id Main Entitity: Lead -> Field : Assigned to Position Id Main Entitity: Contact -> Field : Alternate Phone Main Entitity: Lead -> Field : Lead Partner Main Entitity: Contact -> Address fieldsThis issue is specific to Siebel Industry Applications only.

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Lead or Response stage shapes with constrained connector to another Stage or Wait not supportedCategory: Marketing

Subcategory: ProgramsProduct Version: Siebel 8.1Last Modified: Thursday, December 15, 2011Bug No.: 10548035

When a stage is associated with Lead or Response shape, then a constrained connector from that stage to another Stage or Wait shape is notsupported, though it does not validate it in the Program flowchart.

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Integrate OBIEE 11.1.1.5 with Siebel Marketing for Campaign SegmentationCategory: MarketingSubcategory: Segmentation EngineProduct Version: Siebel 8.1Last Modified: Wednesday, February 29, 2012Bug No.: 13632379

Integration issues have occurred between Oracle BI EE 11.1.1.5 and Siebel Marketing 8.1.1.6 QF0603 and 8.1.1.7 for campaign management.

WorkaroundFor steps to fix these integration issues, refer to Article ID 1400715.1 on My Oracle Support.

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Top11G Default 8.1.1 Campaign Load format created as Data Load formatCategory: MarketingSubcategory: Segmentation engineProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13402126

11G Default 8.1.1 Campaign Load format is created as a Data Load format.

WorkaroundOpen the existing list format (that is, 8.1.1 - Campaign Load - Contacts and Prospects Example) and Save As a new list format with purpose ="Campaign load" found under the Options tab.

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11G Manage Defaults page missing in administrationCategory: MarketingSubcategory: Segmentation Engine UIProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13396622

11G Manage Defaults page missing in administration

WorkaroundStop all OBIEE processes. Back up the marketingsystemdefaults file in the OBIEE web catalog located here: <INSTALL_DIRECTORY>/instances/instance1/bifoundation/OracleBIPresentationServi cesComponent/coreapplication_obips1/catalog/<CATALOG_NAME>/root/system/mktgdefaults/marketingsystemdefaults Copy the marketingsystemdefaults file from ftp://bugftp.us.oracle.com/upload/bug_12/bug12971194 and restart OBIEE processes.

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Error when saving web templateCategory: MarketingSubcategory: Web MarketingProduct Version: Siebel 8.1 TopLast Modified: Wednesday, February 29, 2012Bug No.: 13629730

Error when saving web template.

WorkaroundMake the following repository changes : 1. Go to Siebel Tools, query for business component,"Fax Offer Template", add a new BC field, "File Type" . Map this field to the table columnFILE_EXT from S_LIT join [with table "S_LIT"].

2. Go to Siebel Tools, query for business component, "Wireless Offer Message", add a 'calculated BC field' "File Type". Set the value as "txt". 3. Go to Siebel Tools, query for business component, "Web Offer Template", add a new BC field "File Type". Map this field to the table columnFILE_EXT from S_LIT join[with table "S_LIT"].4. Compile all three business components. Bounce the server.

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Mobile SolutionsHandheld printing performance: TAG:GetDirect should get multipleCategory: Mobile SolutionsSubcategory: HandheldProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 13933570

Handheld printing performance: TAG:GetDirect does not get multiple fields from the database simultaneously.

Steps to Reproduce:In print templates, TAG:GetDirect fetches only one field from SiebelDB.sdf. When retrieving multiple fields for printing, TAG:GetDirect has to becalled multiple times, which negatively affects performance. When TAG:GetDirect retrieves multiple fields from the database simultaneously, thisimproves printing performance.

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Integrated Sync and non-ENU installationCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10529635

With non-ENU Siebel Mobile Client installed and integrated sync started, siebsync does not start.

WorkaroundIn the Mobile Web Client Installation directory: 1. Copy the content of bin/<language> (example bin/FRA).2. Create a new folder named enu under bin and add the copied content.

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Application version not updated after running patch deployment through CSCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10527334

After running a patch deployment through CS, the application is not updated to the latest version.

WorkaroundCheck the version after launching the application.

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CS Sync does not work when Sync is initiated from a laptop for HTC WM6 deviceCategory: Mobile SolutionsSubcategory: Handheld for Windows TopProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10536528

CS Sync does not work when Sync is initiated from the laptop for HTC WM6 device

WorkaroundPerform sync again.

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Application version not updated after running Patch deployment through CSCategory: Mobile SolutionsSubcategory: Handheld for Windows

Product Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 10527333

After running Patch deployment through CS, the application version is not updated to the latest.

WorkaroundCheck the version after launching the application.

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Installing Whistler build on WM6 device pops up Unknown Publisher error messageCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 10538373

TopInstalling Whistler build on WM6 device pops up "Unknown Publisher" error message.

WorkaroundClick Yes to continue the installation.

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CS Sync not working when sync initiated from laptop for HTC WM6 deviceCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 10536529

CS Sync does not work when sync is initiated from the laptop for an HTC WM6 device.

WorkaroundPerform sync again.

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Configurable Audible Alerts do not work on HTC WM6 deviceCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10536522

Configurable Audible Alerts are not working on the HTC WM6 device.

WorkaroundUse the default WAV file. Top

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Patch rollout for Handheld does not workCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10511311

Virtual directory "cepatch_enu" is not automatically generated during installation for IIS as expected. This prevents patch deploymentfunctionality from being used to deploy product patches to Handheld users.

WorkaroundManually generate the directory by running the "metabaseedit" command to generate the cepatch_xxx virtual directory, where xxx = languagecode such as ENU or JPN. Refer to Technical Note 456 on My Oracle Support for details on how to generate this virtual directory usingmetabaseedit.exe program.

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Patch Agent returns message that no patches are available when patches are availableCategory: Mobile SolutionsSubcategory: Handheld for Windows

Product Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10511293

The registry key used by the Patch Agent to check for patches is missing from the installer. This prevents the Patch Agent from finding anypatches and returns "No Patch Required" even if there are patches available on the server. The registry key, "PatchVirtualDir," is missing fromthe installer.

WorkaroundConfirm the version after launching the application.

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New SynchNodeId generated when using different case for username in companion sync modeCategory: Mobile Solutions TopSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10520168

1. Start CS from a laptop SynchManager shortcut, enter username (lower case) 'sadmin'.2. Synch completes.3. Check SynchNodeId in registry, and HHSync folder.4. Start CS from laptop again, enter 'SADMIN' as user.5. Synch starts, new filters prompt appears.6. After completion, a new SynchNodeId and HHSync corresponding folder appear.

WorkaroundUse only one case for the username.

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PDA Installer not working when Windows Mobile Device Center 6.1 used on Vista OSCategory: Mobile SolutionsSubcategory: Handheld for WindowsProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10536518

The PDA Installer does not work when Windows Mobile Device Center 6.1 is used on Vista OS.

WorkaroundUse XP with Active Sync to create the CAB file and then install the handheld client.

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TrickleSync does not start at system bootCategory: Mobile SolutionsSubcategory: Siebel remoteProduct Version: Siebel 8.1Last Modified: Wednesday, May 23, 2012Bug No.: 14105238 Top

TrickleSync does not start at system boot.

WorkaroundNavigate to Windows Start->Programs-Startup->Trickle SyncRight-click Properties Change %ClientRoot%\BIN\autosync.exe /c %ClientRoot%\bin\enu\siebel.cfg /c " enu" to %ClientRoot%\BIN\autosync.exe /c %ClientRoot%\bin\enu\siebel.cfg /l enu

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Partner Relationship MgmtTwo "Registered Partner" links visible in Administration - Partner screenCategory: Partner Relationship MgmtSubcategory: AdministrationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13363701

Two "Registered Partner" links are visible in the Administration - Partner screen.

Workaround TopThe following configuration steps are required:1. Open Siebel Tools 2. Go to Screen in the Object Explorer and query for the screen, "Channel Partner Administration Screen". 3. Select Screen View in the Object Explorer. 4. Query for screen view, "Partner Administration Register Approved Partner View". 5. Update this record with the following values: o Type - Detail View o Parent Category - Registered Partners o Sequence - 20 6. Compile the srf.

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Fields such as Probability and Sales Cycle are absent from Opportunity Screen of PRM Manager in SI+ ModeCategory: Partner Relationship MgmtSubcategory: Partner ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10551179

Fields such as Probability, Sales Cycle, Probability, Last Name, and so on, are absent from the Opportunity Screen of PRM Manager in SI+Mode. In addition, there is no check box for Commitments and Available Offline fields.

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Opportunity transfer errorCategory: Partner Relationship MgmtSubcategory: Partner ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10529456

When attempting to transfer an Opportunity to a Partner, the following error message is displayed, "Error running sub-process 'OpportunitySharing External Create' at step 'Send Opportunity'.(SBL-BPR-00183)". This issue occurs only in Siebel Industry Applications versions ofPartner Relationship Management.

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Multiple Lines displayed after clicking New in Partner Programs View of Partner Manager in SI+ Mode TopCategory: Partner Relationship MgmtSubcategory: Partner ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10551191

Multiple lines are displayed after a user clicks the New button to create a new record in the Partner Programs list view of the Partner Managerwhen running in SI+ mode.

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Fields in form view of Opportunity screen are not aligned for PRM Partner Manager in SI+ ModeCategory: Partner Relationship MgmtSubcategory: Partner ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10551185

Fields in the More Info form view of the Opportunity screen are not aligned in the PRM Partner Manager when running in SI+ Mode.

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Opportunity transfer errorCategory: Partner Relationship MgmtSubcategory: Partner ManagerProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012 TopBug No.: 10529455

When attempting to transfer an Opportunity to a Partner (from the Partner Manager application), the following error message is displayed, "Errorrunning sub-process 'Opportunity Sharing External Create' at step 'Send Opportunity'.(SBL-BPR-00183)". This issue occurs only in SIAversions of Partner Relationship Management.

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Partner Report Card Oracle BI Publisher Report format IssueCategory: Partner Relationship MgmtSubcategory: Partner ManagerProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10550997

The Main Fax field of the Partner Report Card in an Oracle BI Publisher report is not aligned for HTML and Excel format.

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Partner Portal Login page refreshes when "@" clicked on Spanish keyboardsCategory: Partner Relationship MgmtSubcategory: Partner PortalProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 12615463

While using a Spanish (Mexico) keyboard, entering '@' on any field in the Partner Portal login page, causes the page to refresh and unmasks thepassword field.

TopWorkaroundDo not include the character '@' in a password if you use a Spanish (Mexico) keyboard.

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When attempting to transfer Shopping Cart (through Partner Portal), an error message appearsCategory: Partner Relationship MgmtSubcategory: Partner PortalProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10529398

When attempting to transfer the Shopping Cart (through the Partner Portal), the following error message appears, "Error running sub-process'Transfer Cart Outbound Request Process' at step 'Transfer Shopping Cart'. (SBL-BPR-00183)". This issue occurs only in SIA versions ofPartner Relationship Management.

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Error in PRM portal when applying for a programCategory: Partner Relationship MgmtSubcategory: Partner ProgramsProduct Version: Siebel 8.1Last Modified: Wednesday, September 26, 2012Bug No.: 14676490

An error will display in the PRM portal when you try to apply for a program without logging into the application.

Workaround

1. Log in to Siebel tools and navigate to an applet in the object explorer.2. Query for 'PPR Login Tiny Applet (SCW)' Applet3. Navigate to Control and select Control with the following properties: - Name: Header4 - Caption: register as a new partner - HTML Type: Link4. Navigate to Control User property for this selected Control5. Set Inactivte = TRUE for the following Control User Property: - Name: View - Value: Home Page View (SCW) - Inactive: Y

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TopUnable to specify URL as attachment when running inside VC7 container in IE7Category: Partner Relationship MgmtSubcategory: Profile ManagementProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10529607

Under the specific combination of the application running in a VC7 container and using an IE 7.0 browser on a Vista or Windows XP SP2platform, a URL cannot be specified as an attachment.

WorkaroundRun the application without the VC7 container or using a browser other than IE 7.0.

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Public SectorCannot copy case records when contacts are associatedCategory: Public SectorSubcategory: Case ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, September 26, 2012Bug No.: 14679685

You cannot copy a case record when the case has associated contacts.

WorkaroundMake the following repository changes: Business component: HLS Case. Existing multi-value list contact: Set "No Copy" to Y.Create new "Case Contact" multi-value list with "HLS Case Contact" destination business component and "HLS Case/HLS Case Contact"destination multi-value list.Ensure that the "No Copy" flag is not checked.

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SalesADM upload of BIP Report Templates failsCategory: SalesSubcategory: ADM UPLOAD OF BIP REPORT TEMPLATES FAILProduct Version: Siebel 8.1 TopLast Modified: Friday, October 26, 2012Bug No.: 14812429

Steps to reproduce:1. Go to Siebel Tools and find the object type "Integration Object" in the Object Explorer. 2. Find the "Report Template" integration object. 3. Find the integration component "Report Template BC" and the integration component field "XliffFileAutoUpdflg". 4. Change the integration component field name to "XliffFileAutoUpdFlg".5. Save the changes and compile the IO to the SRF file. 6. Start the Call Center client application 7. Navigate to Application Deployment Manager > Deployment projects and create and enable the project as follows: Name = metro test Data Type Name = BIP Report Template Registration Deployment Mode = Synchronize Deployment Filter = [Report Name]='Account Profile' 8. Create a Deployment session based on the Deployment Project above. 9. Navigate to the Deployment Session view and execute the Export. 10. Navigate to the Administration BIP Reports view. 11. Delete the report with name "Account Profile". 12. Navigate to Application Deployment Manager > Deployment Session view.13. Try to import the file exported in Step 9. The import fails.

Workaround

Make the following configuration changes: 1. Go to Integration Object. 2. Select Report Template.3. Expand and choose Integration Component.4. Select the Report Template business component.5. Expand and choose the Fields object.6. Query for ReportTmplFileRev.7. Change the Type property to System. 8. Query for XliffFileRev. 9. Change the Type property to System.10. Add a new Integration Component field with the following properties: Name : ReportTmpl Attachment Id Data Type : DTYPE_ATTACHMENT Type : System External Name : ReportTmpl Attachment Id XML Tag : ReportTmplFileBuffer 11. Add one more Integration Component field: Name : Xliff Attachment Id Data Type : DTYPE_ATTACHMENT Type : System External Name : Xliff Attachment Id XML Tag : XliffFileBuffer12. Compile the object against the SRF.

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Cannot copy correspondence record when recipients have multiple members in contact teamCategory: SalesSubcategory: CategoriesProduct Version: Siebel 8.1Last Modified: Wednesday, September 26, 2012Bug No.: 14676447

You cannot copy a correspondence record with recipients when the recipients have more than one member associated to the contact team.

Workaround

Make the following repository changes:1. Log in to Siebel Tools2. Navigate to Business Components and Query for the Recipients business component3. Navigate to Fields and create a new Field with the following properties: Name: Contact Row Id Join: S_CONTACT Column: ROW_ID Type: DTYPE_ID 4. Navigate to Join and query for the S_POSTN_CON table.5. Navigate to the join specification of the queries join and create a new join specification with the following properties: Name: Primary Position Join Destination Column: POSTN_ID Source Field: Primary Position Id 6. Modify Position Join by setting the Source field to Contact Row Id (instead of Id) 7. Compile SRF.

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Calendar Daily reports do not display in e-Calendar view in Open UICategory: SalesSubcategory: JOHN BEDFORDProduct Version: Siebel 8.1Last Modified: Monday, October 8, 2012Bug No.: 14732149

Calendar Daily reports do not display in e-Calendar view in Open UI mode.Top

WorkaroundTo generate reports for eCalendar view in Open UI Mode:1. Import the all of the sif files from the calendar folder in the OpenUI_Base_8222.zip file or the OpenUI_Base_8119.zip file.2. After importing the table, apply DDL for the changed tables.

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Open UI 8.1.1.9 Fix Pack does not support schedule report and parameterized reportCategory: Sales

Subcategory: Open UI doesn't support generation of Schedule report and Parameterized report.Product Version: Siebel 8.1Last Modified: Friday, September 21, 2012Bug No.: 14652833

1. Schedule report and Parameterized report generation is not supported.2. No notification of report completion. 3. No Schedule Report tab in the My Reports view.

WorkaroundOpen UI 8.1.1.9 Fix Pack does not supprt schedule report and parameterized report

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Webservices-Word: Cannot fetch contacts using Opportunity business componentCategory: SalesSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10513202

Cannot fetch contacts using Opportunity business components.

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Batch assignment workflow for accounts with geo zone rulesCategory: SalesSubcategory: Territory ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 13434862

To receive correct results from a batch assignment workflow for accounts with geo zone rules, see the Workaround.

Workaround

The following configuration is required: 1. Open Siebel Tools, connecting to the same database as the Siebel application, and navigate to Views > Options > Object Explorer.2. Verify the object Workflow Policy Object is checked. If not, check the flag of the object to true 3. Select the Workflow Policy Object in the Object Explorer pane. 4. Query "TM Account" in name control and Open the Workflow Policy Object tree in the Object Explorer pane. 5. Select Dynamic candidate and Q]query for Ope*Geo*Div*. 6. Select Dynamic candidate component column.query for Geo Zone*. 7. Select the Dynamic candidate Component Column and create a new record with the following values: Name - Terr Id Attribute Column Name - TERR_ID Copy Column Name - ASGN_TERR_ID. 8. Save the Record, this does not need srf compilation. 9. Log out of Siebel Tools. 10. Bounce the Siebel server.

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Charts overlap in Open UICategory: SalesSubcategory: The 2 Charts overlap in OpenUI. Note: The First Chart is Half cut and behind the second Chart.Product Version: Siebel 8.1Last Modified: Friday, September 21, 2012Bug No.: 14652673

In the Open UI, charts overlap when more than one chart is selected for analysis.

Workaround1. Go to Siebel Tools > Object Explorer > Views. 2. Query for View "FINCORP Client Chart View - Client Profile Analysis". 3. Open the Child Element View Web Template from the Object Explorer. 4. Query for "Base" in Name. 5. Change the Web Template to "View Chart List". 6. Compile the SRF.

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ServicePop-up window does not allow data entryCategory: ServiceSubcategory: Dispatch Board TopProduct Version: Siebel 8.1Last Modified: Wednesday, September 26, 2012Bug No.: 14676476

Steps to reproduce:1. Navigate to Dispatch Board.2. Click on Select Service region. 3. Click Query. A pop-up appears but you cannot enter values into the fields.

Workaround1. Log in to Siebel Tools 2. Navigate to Applet in Object Explorer 3. Query for the Service Region popup applet 4. Navigate to List > List Column 5. Query for the following list columns and set Show In List = Y for all of them: - Description - Manager - Schedule Name 6. Compile the SRF.

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Invoice Signature not visible in Open UICategory: ServiceSubcategory: Invoice SignatureProduct Version: Siebel 8.1Last Modified: Sunday, September 16, 2012Bug No.: 14619877

An invoice signature captured on Siebel Connected Mobile for Service cannot be viewed in the Siebel Service application.

WorkaroundThere is no workaround for this, it will be fixed in the next feasible Fix Pack.

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Time zone issue in message to ORSCategory: ServiceSubcategory: ORS integrationProduct Version: Siebel 8.1Last Modified: Wednesday, September 26, 2012Bug No.: 14676464

TopTime zone issue in message to ORS.

Workaround

Log in to Siebel Tools 1. Navigate to Workflow Process 2. Query for the ORS Activity Inbound Update workflow and revise the workflow.3. Navigate to the Process property workflow.4. Set the In/Out property of all the process properties to None except for the InputActivity Process property. (For this property the value shouldremain as In/Out.) 5. Deploy the Workflow.6. Log in to your Siebel application.7. Navigate to Administration Business Process > Deployed Workflow.8. Query for ORS Activity Inbound Update Workflow and activate it 9. Navigate to Administration Web Services > Inbound Web Services. 10. Query for the ActivitySyncORSWS Web Service 11. Under Service Ports, modify the existing record as follows: - Name: ActivitySyncORSWS - Type: Workflow Process - Business Service: ORS Activity Inbound Update Workflow

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Update Geocode & Address" button not displayed in non-ENU languagesCategory: ServiceSubcategory: Siebel Field Service to ORS Integration

Product Version: Siebel 8.1Last Modified: Friday, December 16, 2011Bug No.: 12424275

While Geocoding an address using the "Get Geocode" button in the Activity Schedule View or the "Geocode Start Address" and "Geocode EndAddress" buttons in the Employee Service Details View, the popup that displays the matching Geocodes does not show the "Update Geocode &Address" button in non-ENU languages .

WorkaroundExtract the LMU_ACR484_12424275.zip file and import the XLF file located in the appropriate folders through Tools based on the LanguagePack deployed for the Siebel Application.

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Siebel E-CommerceAsset configuration might not be defaulted when created for secondary user's individual accountCategory: Siebel E-CommerceSubcategory: AssetsProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10546155

Asset configuration might not be defaulted when created for a company's secondary user's individual account. This happens only when theindividual account of the secondary user is selected for any of the Ship-To / Bill-To / Sold-To accounts.

WorkaroundThe deploying company can display an inline message requesting that the end user to choose their company account instead of their individualaccount. Top

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Update Action might not be displayed for AssetsCategory: Siebel E-CommerceSubcategory: AssetsProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10551437

"Update" Action might not be displayed for Assets which are Simple Product with Editable attributes.

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Action codes might be shown incorrectly while modifying assets in Editable PromotionCategory: Siebel E-CommerceSubcategory: AssetsProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10544607

An end user adds a new Simple Product to the Editable Promotion, then adds and edits a Configurable Product configuration by changing theattributes. On the Summary Changes page, only the lines which have been modified should display the "Update" action code.

WorkaroundThe deploying company can make the Configurable Product first in the sequence of Editable Promotion steps.

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Ship-To Address or Bill-To Address might not be displayedCategory: Siebel E-Commerce TopSubcategory: AssetsProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10545862

Ship-To address or Bill-To Address might not be displayed on a Modify Ship-To and Modify Bill-To page.

WorkaroundThe deploying company can enforce that B2B-created accounts have an associated primary address.

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Configurable Products with boolean attributes might not honor "N" or "None" optionCategory: Siebel E-CommerceSubcategory: Browse and SelectProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10551353

Configurable products (as Product or Asset) with boolean attributes have the option of "Y" or "N" (or potentially "None", depending on thedeploying company's setup). If an end user chooses "N" (or "None") for an attribute, that attribute might still be displayed in Checkout and OrderStatus.

WorkaroundThe deploying company can set up configurable products using "Enumerated List" instead of "Boolean".

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Able to browse or search product in E-Commerce site with disabled E-CommerceCategory: Siebel E-CommerceSubcategory: Browse and SelectProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10536503 Top

Users can browse or search products in a E-Commerce site, even though E-Commerce has been disabled, but E-Support is enabled. They candisable E-Commerce through the Oracle Installer or by setting the parameter ENABLE_ECOMMERCE = N inSelfServiceConfiguration.properties.

WorkaroundIn the Merchant user interface, do not make the Siebel Self-Service E-Commerce Home page the Siebel Self-Service E-Service Home page.

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A Restart Task error might be displayed if end user logs in from Promotion Details pageCategory: Siebel E-CommerceSubcategory: Browse and SelectProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10551339

An end user navigates to the Promotion Details page from the Hot Offers bin, Promotions bin, or the Catalog. The end user adds an item to hiscart and then clicks Login. After login, an error might be displayed, "Restart Task: Since you were idle for too long, please restart the task bynavigating back to the initial page."

WorkaroundThe end user can click the Products tab and then continue to the Promotion Details page as before. Alternatively, the end user can log in beforenavigating to the Promotion Details page.

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"No items found" warning when clicking Product Details from Cart, and then Add-To CartCategory: Siebel E-CommerceSubcategory: Browse and SelectProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10550366

If users add an item to Cart, view Cart, and then click that item, the Product Details page is displayed. If they then click Add-To Cart, a "No itemsfound" warning may be displayed. Note: The item is still added to the cart and the end-user can still Place Order.

Workaround TopAdd additional quantities to a cart item by changing the Quantity field in the cart.

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Hot Offers bin might display all promotions instead of appropriate subset when returning to Products tab from Promotion Details tabCategory: Siebel E-CommerceSubcategory: RTD IntegrationProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10543063

The Hot Offers bin might display all promotions instead of the appropriate subset when returning to the Products tab from the Promotion Details

tab. If, after clicking on the More Info link in the Hot Offers bin and viewing the Product Details page, you return to the Product list by clicking theProducts Tab, the Hot Offers bin might display all of the promotions associated to a catalog instead of displayin+I251g only the promotionsassociated to the currently-viewed configurable promotion(s).

WorkaroundUse the Back button to return to previously-viewed products from the Promotion Details page if you navigated there using the Hot Offers binPromotion. This issue should not occur if the deploying company clears the Self-Service cache.

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When first logging in, Add New Contact Address button may be disabled at Line levelCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10551425

The first time an end user logs in, the Add New Contact Address button may be disabled at the Line level.

WorkaroundIf the end user selects the Account Address radio button and then re-selects the Contact Address radio button, the Add New button is enabled.End users can also add a contact address in their address book before checking out.

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Payment Profile chosen during Checkout is made default, even if not requested TopCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10533689

The Payment Profile chosen during Checkout may become the defaulted option for subsequent order lines, even if the check box "Make this mydefault payment method" is not selected.

WorkaroundChange the desired payment method from the list of values.

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On submitting Saved Carts, Bill-To Address might be empty in Order-Review and Order-Confirmation pagesCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Tuesday, May 29, 2012Bug No.: 10551563

An end user creates and saves a cart and logs out. He or she then logs back in and re-loads that saved cart. If the user then makesmodifications before submitting that cart, the Bill-To address might be empty on the Order Review and Order Confirmation page.

WorkaroundThe end user must reselect the Bill-To Address before placing an order.

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Shopping Cart allows duplicate cart namesCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012 TopBug No.: 10545764

The Shopping Cart allows an end user to save a Cart with a name identical to an exisitng Cart. Both carts can exist with identical names.

WorkaroundRename either cart using Shopping Cart Action LOV.

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Address not added when full length specified in either address line field at order line levelCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1

Last Modified: Sunday, February 26, 2012Bug No.: 10536940

At Checkout, click the Change Shipping Information button. A pop-up appears. Click Add Address button on this pop-up. Add full length in eitherof the following fields: Address Line One, Address Line Two, or Address Line Three, and then enter details in all other mandatory fields. Afterclicking Save, the pop-up disappears, but the entered address is neither saved nor populated on the Change Shipping Information popup.

WorkaroundSpecify an Address Line 1 of a length less than 200 characters and Address Line 2 and 3 of a length less than 100 characters.

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Products may be retained in Shopping Cart after placing orderCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10547529

An end user's cart is created by the deploying company's order administrator by way of the Call Center. If the deploying company's self-serviceMAX_SAVED_CARTS parameter is exceeded for that end user, after a Place-Order, the end user's cart contents might not clear.

TopWorkaroundEither the deploying company's agent or the end user can remove the extra lines from the current end user Shopping Cart.

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Cannot create new cart if Shopping Cart has error and Save failsCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10547144

If an end user's cart contains an address which has an address validation error, the Cart will not place-order and it will not be saved. Also, theend user cannot create a new Cart without resolving the current cart's error.

WorkaroundThe deploying company should implement an address validation process before Place-Order.

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Call-Center Quotes might default to Ship-to Multiple Locations in Self-ServiceCategory: Siebel E-CommerceSubcategory: Shopping Cart and CheckoutProduct Version: Siebel 8.1Last Modified: Sunday, February 26, 2012Bug No.: 10531371

For quotes coming from Call Center, the Ship-to Multiple Locations check box is set to Yes by default.

WorkaroundIf the User does not want to ship to multiple locations, he or she can change the Multiple Locations value to No on the Shipping page.

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Siebel E-Commerce for Comms TopChanges to billing profileCategory: Siebel E-Commerce for CommsSubcategory: AssetsProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10545187

Changes made to a billing profile during an edit promotion are not saved to an asset.

WorkaroundAdd or change the billing profile through "Update Payment Method on a Service."

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Billing profile errorCategory: Siebel E-Commerce for CommsSubcategory: Shopping Cart and Checkout

Product Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10550087

After creating and saving a new billing profile, the details are not displayed in the payment Details section.

WorkaroundClick Back on the Billing Details page and click Next on the Shipping details page. Billing profile details will now be displayed in the PaymentDetails section.

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Siebel eMail ResponseJavaMail 1.4.4 required for Siebel E-mail ResponseCategory: Siebel eMail ResponseSubcategory: Email ResponseProduct Version: Siebel 8.1 TopLast Modified: Wednesday, May 23, 2012Bug No.: 12578582

Siebel Email Response will require an update to the required Oracle Sun Java Mail component to correctly function with Microsoft Exchange2007 or greater. Check the latest Siebel System Requirements and Supported Platforms documentation for supported Microsoft Exchangeservers currently available for Siebel Email Response.

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Korean characters disappear from email template after clicking StartCategory: Siebel eMail ResponseSubcategory: GeneralProduct Version: Siebel 8.1Last Modified: Thursday, March 1, 2012Bug No.: 10514050

After pressing F9 to invoke the Email template and entering Korean characters, if the user clicks the Windows Start button and then returns backto the Email template, the Korean characters will have disappeared.

WorkaroundClick Enter or Spacebar before focusing out of the Siebel application. Note that this is difficult for a help desk agent, given the nature of theirwork where response time is important.

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Siebel E-SupportError might occur under high user loadCategory: Siebel E-SupportSubcategory: Service RequestProduct Version: Siebel 8.1Last Modified: Monday, December 19, 2011Bug No.: 10530628

Error might occur under high user load, "Unable to perform this operation due to internal server error, if problem persists please contact technicalsupport." Top

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Siebel Self Service CommonOrder errors when sorting the Sites list in Merchant settingsCategory: Siebel Self Service CommonSubcategory: Administration User InterfaceProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10546064

Sorting the Sites list in Merchant settings by Default locale might not order correctly. This might happen when a double-byte character language(such as Chinese) is a default locale along with sites with other locales.

WorkaroundThe deploying company can access the Administration user interface with a nondouble-byte locale to avoid this potential issue.

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Users cannot register with previously-rejected or currently unapproved UsernamesCategory: Siebel Self Service CommonSubcategory: User ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, February 15, 2012Bug No.: 10526935

Once a B2B user is rejected by a Delegated (Primary) User, the rejected Username (login id) cannot be subsequently approved or reused. Insuch cases, the B2B user should use a different username for subsequent registration attempts. If registration approvals are turned on for B2Cusers, the above condition holds true for rejected B2C usernames as well. Usernames once rejected, cannot be subsequently approved orreused.

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Cannot modify Company Work Phone and Fax Details in Siebel Self-Service User ManagementCategory: Siebel Self Service CommonSubcategory: User ManagementProduct Version: Siebel 8.1Last Modified: Wednesday, February 15, 2012Bug No.: 10531757

Company Work Phone and Fax Details are entered at the time of registering a company as a B2B customer organization. Subsequent updatesto these fields are possible using the Siebel Call Center application. They are not possible using Self-Service ECommerce.

WorkaroundTo change Company Work Phone and Fax Details: 1. Login to Siebel Call Center. 2. Navigate to the Accounts tab. 3. Choose the Account Name for which you want to make updates. 4. Update the Main Phone # and Main Fax # fields.

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Travel & TransportationSiebel GSEM customers should wait for 8.1.1.10 fixpackCategory: Travel & TransportationSubcategory: General TopProduct Version: Siebel 8.1Last Modified: Tuesday, November 20, 2012Bug No.: 15898473

It is strongly recommended that Siebel GSEM customers wait for the next available fixpack. Siebel 8.1.1.10 will be the next applicable fixpackfor Siebel GSEM. Installing Siebel GSEM 8.1.1.9 will result in application issues.

WorkaroundSiebel GSEM customers can install Siebel 8.1.1.8 or wait for Siebel 8.1.1.10 to be released.

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User InterfaceUI Container supportCategory: User InterfaceSubcategory: ControlsProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10523398

Container support: Support for UI containers such as the Microsoft Visual Basic and Visual C (VB and VC) products is not included in the 8.1release. Support will be added in a future release.

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Browser health check hangs when run in MS IE container with Vista clientCategory: User InterfaceSubcategory: ControlsProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10523601

When Siebel is run in an MS IE container with a Vista client and Browser health check is enabled, the application hangs after the Run button ispressed.

WorkaroundDisable Browser health check, or use a different container, or a different client. Top

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IE7 Browser Calendar IssuesCategory: User InterfaceSubcategory: ControlsProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10533339

Outstanding Internet Explorer 7 issues 1. A number of problems affecting the use of Siebel Calendar with IE7 are still outstanding. These issuesoccur when the client operating system is either Windows XP SP2 or Vista. Oracle is currently conducting a jointnvestigation with Microsoft tofind the root cause of these issues, and to provide fixes for them at the earliest opportunity. The Microsoft case number is SRX070514603158. The following CRs are among those included: 12-1LJ845FACR271 > IE 7.0 > Getting script error on clicking Calendar 12-1J4XXPFACR271:Calendar View is displayed with a Script Error message 12-1GW3DL9ACR271 > IE 7.0 > Application Crash/Hang on clicking Calendar >Calendar Sub link multiple times 2. A number of problems have been reported with IE7 and all current versions of Siebel which have not yetbeen investigated. While it is likely that many of these problems are duplicates of problems already addressed, it is possible that other issuesexist for which no fix is yet available.

WorkaroundCustomers are advised to thoroughly test all critical business functionality before they put IE7 into production with Siebel, especially if the clientmachine is running Windows Vista.

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Duplicate CTRL+SHIFT+SPACE keyboard shortcutsCategory: User InterfaceSubcategory: Keyboard ShortcutsProduct Version: Siebel 8.1Last Modified: Wednesday, September 12, 2012Bug No.: 14611695

The keyboard shortcut: CTRL+SHIFT+SPACE was defined for activating the Previous button for tasks. This is also the keyboard shortcut thatactivates the Drilldown method. Consequently, accessibility users cannot drill down using this shortcut.

WorkaroundUse the new shortcut to support the Previous button during tasks:CTRL + ALT + SPACE: Previous button during a task. (Task Based UI) CTRL + SHIFT + SPACE: Drill down on a record.

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Cursor sticks when typing text (Hebrew version only)Category: User Interface TopSubcategory: Layout and RenderingProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10529644

The cursor sticks when typing text in Hebrew version of Siebel Application.

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Refreshing Customer Dashboard causes page to disappearCategory: User InterfaceSubcategory: NavigationProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10521253

Pressing F5 to refresh the Customer Dashboard will cause the page to disappear.

WorkaroundInstead of pressing F5, go back and select the page again.

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Unable to open or save file after renaming with maximum charactersCategory: User InterfaceSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Wednesday, January 11, 2012Bug No.: 10544406 Top

After renaming a file with maximum characters, you cannot open or save that file.

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All tabs visible in eService although hidden by personalization rulesCategory: User InterfaceSubcategory: PersonalizationProduct Version: Siebel 8.1Last Modified: Thursday, February 16, 2012Bug No.: 13253798

When tabs are hidden using Personalization rules for the eService application, the rules are ignored and the tabs are shown anyway.

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Closing iHelp displays an errorCategory: User InterfaceSubcategory: Popups/Pick Lists/MVG/ShuttleProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10521250

When a user triese to close iHelp windows using the shortcut key, Ctrl + Shift + C, it will display an error and the iHelp window does not close.

Workaround TopClose using the X button.

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Pop-up windows display error when operating within containerCategory: User InterfaceSubcategory: Popups/Pick Lists/MVG/ShuttleProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10527205

Clicking on any pop-up control when a Siebel window is operating within a container displays an error.

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MVG's and Pick applets do not work when using VB.Net containerCategory: User InterfaceSubcategory: Popups/Pick Lists/MVG/ShuttleProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10523452

When running Siebel from within a VB.Net container, clicking on multivalue groups or pick applets causes them to open in a new browserwindow but the functionality stops working.

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Menus cause script error in VB.Net IE7 container TopCategory: User InterfaceSubcategory: Toolbars/Menus/KeyboardProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10527278

When running Siebel from within a VB.Net IE7 container, clicking on any of the Siebel menus causes a script error window to appear.

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Application focus not working as expected in VB.NET containerCategory: User InterfaceSubcategory: Toolbars/Menus/KeyboardProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011Bug No.: 10523494

Application focus is not working as expected within a VB.NET container.

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Keyboard shortcut for picklists not working in SI+ modeCategory: User InterfaceSubcategory: Toolbars/Menus/KeyboardProduct Version: Siebel 8.1Last Modified: Sunday, December 18, 2011 TopBug No.: 10532429

The keyboard shortcuts for picklists are not working in SI+ mode. Ctrl + Alt + P opens the browser's Print window instead of the picklist.

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Cannot use CTRL+N keyboard shortcut for Account pick applet in MS VistaCategory: User InterfaceSubcategory: Toolbars/Menus/KeyboardProduct Version: Siebel 8.1Last Modified: Saturday, February 25, 2012Bug No.: 10545580

When running Siebel on an MS Vista client, using the CTRL+N keyboard shortcut in the Account pick applet causes the New Account screen toopen in a new browser window and pop-ups stop working.

WorkaroundUse the mouse to navigate instead.

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Cannot complete Atl+Q operation in Account Pick applet in MS VistaCategory: User InterfaceSubcategory: Toolbars/Menus/KeyboardProduct Version: Siebel 8.1Last Modified: Saturday, February 25, 2012Bug No.: 10545586

When running Siebel on an MS Vista client, the Atl+Q operation in the Account Pick applet cannot be completed.Top

WorkaroundUse the mouse to navigate instead.

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Web ServiceSbmtPPRApplication method fails with error: "SBL-EAI-04289 deleted by another user since it was retrieved"

Category: Web ServiceSubcategory: OtherProduct Version: Siebel 8.1Last Modified: Monday, October 31, 2011Bug No.: 10514873

SbmtPPRApplication method fails with "SBL-EAI-04289 deleted by another user since it was retrieved" error.

WorkaroundIf you are building a custom application that interfaces with Siebel Web Services and you receive a similar error message querying, contactOracle Technical Support for assistance.

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