8 TIPS AND HACKS TO BUILD

WORD OF MOUTHIN THE REHABILITATION INDUSTRY

DON’T KEEP YOUR SERVICES A SECRET

WORD OF MOUTHTakes You

From Surviving to Thriving

CUSTOMER SERVICE

From the First InteractionWhether by Phone, In

Person or Your Website

MAKE YOUR PATIENTS FEEL LIKE

REGULARSLike in Cheers,

Where “Everybody Knows

Your Name”

BE REFERRAL-WORTHY

Build TrustBe Honest

Deliver Results

BE MEMORABLEMake Every

Moment CountGive Them a Story

to Share

DIRECT ACCESSEducate Your Patients

EXCEED EXPECTATIONSTiptoe Over the Expectation Line and Make Your Patients Smile

ASK!Ask Your Patients

to Share Their Experience with

Family, Neighbors and Friends

EXPRESS GRATITUDEFOR REFERRALS

Make It Special Whenever You

Show Appreciation

DON’T BE AWhat Tips Do

You Use To Increase Your

Word of Mouth?