Part of our family of effective, affordable and scalablesoftware solutions, INOVEM Consult is designed tocomplement and build on your existing methodsof consultation.

It enables you to present issues to stakeholders andthe public online in a clear and understandable waythat encourages participation and response. All datais securely stored in a structured format, building asolid evidence base and enabling fast, accurate andreliable analysis.

Already used by many public sector organisations,INOVEM Consult is an extremely flexible product thatprovides a variety of engagement tools for both formaland informal consultation work.

IDEAL FOR…

•increasing involvement in the development of policiesand services

•building ongoing stakeholder consultation programmes

•co-ordinating consultation with strategic partners

• creating, sharing and maintaining best practice

•managing multi-stage consultations for planningand development

•capturing structured feedback across large organisations

•quick, one-off and informal surveys and enquiries

• seeking the views of association membership

•developing local and national eDemocracy

KEY FEATURES

Improved co-ordination across the boardINOVEM Consult makes it easy to manage and co-ordinate everything from the simplest to the most complex consultations, through its systematic yet flexible framework.

Key to this is the online Consultation Databaseproviding a single location for all past, current andfuture consultations, a clear timeline view, multi-levelsearch and background information. Configurablethrough client-specific Custom Attributes, this databaseprovides an easy-access central record of allinformation associated with a consultation project.

Sharing best practice and co-ordinating with othermanagers is made easier through the ConsultationManagers’ Community facility. Document Productionand Publishing is standardised and made easierthrough the workflow available with our INOVEMCo-Publish upgrade.

INOVEM Consult is a powerful and highly configurable framework for managing,deploying and analysing consultations through your choice of media: interactivequestionnaires, feedback against sectional documents or online discussions.

I N O V E M C O N S U LTT H E C O M P L E T E , M U LT I - O P T I O N C O N S U LTAT I O N S Y S T E M

the consultation calendar keeps everyone informed

use People Finder to invite participants

Managing stakeholder interests, inclusivelyYou can really build your relationships with stakeholdersthrough INOVEM Consult. The customisable StakeholderDatabase enables you to build a valuable knowledgebasethat develops over time, recording stakeholders’participation and your understanding of their specificinterests. The People Finder facility helps you identifywho to invite to participate, providing targetednotifications on how to get involved.

Most importantly, this database provides the means torecord and generate correspondence for both onlineand offline stakeholders, using our Mail Merge facility –so no-one is excluded from your consultation.

Empowering managers and topic specialistsOnce you’ve configured your policies and defaultsettings through the System Administration interface,you can devolve specific consultations to individualmanagers, topic specialists or partners to implementand oversee.

That way, Consultation Co-ordinators or IT specialistsdon’t get overburdened with having to run everythingthemselves and consultations can be scaled up ordown and adapted, while maintaining standards withina consistent framework.

You can empower your Consultation Managersto upload content into the consultation, use theManage Participants feature to monitor involvement,and optionally control discussions throughMessage Moderation.

Fast, accessible and secureDeveloped by the team that built SmartGroups.com,which supported several millions of users, INOVEMsoftware is designed to be highly scalable. INOVEMConsult has been proven over a large number of publicsector consultations, where scalability, inclusivity andsecurity are of paramount importance.

Our inherent Security levels are extremely high, andthe product can be run over SSL (Secure Socket Layer)if additional security is required. INOVEM Consult isdesigned to blend into your identity, to promote yourbrand and inclusive values in a trusted environment.

Accessibility meets the highest WAI-AAA standards,essential for inclusive eDemocracy, and our StakeholderManagement enables both online and traditional offlineconsultation and response methods to be managedin parallel.

control levels of privacy

HOW IT WORKS

INOVEM Consult provides a comprehensive yet easy-to-use set of tools to enable you to plan, create, design,deploy, manage, monitor and analyse consultationsthrough a variety of media.

Creating an online consultationFor speed, the Create New Consultation function canuse pre-configured Consultation Templates to selectfrom a range of frequently used consultation types suchas ‘Feedback on Policy Document’, ‘Anonymous QuickPoll’, ‘Staff Survey’, ‘Discussion Group’, etc.

The straightforward HTML Homepage Editor letsyou create a dynamic homepage for your consultation,changing automatically as the consultation opens andcloses, with links to supporting information.

You can quickly and easily Upload ConsultationDocuments, include maps or diagrams, or Create NewWeb Pages for additional content. Once populated,an optional approval process can be used to determinewho is allowed to make consultations publicly available.

Configurable options to Control Levels of Privacyand transparency also let you restrict search visibility,manage who can see participant lists and publicationof responses and summaries.

BUILD YOUR BRAND’S REPUTATIONFOR COLLABORATION – WITHINOVEM CHAMELEON INTEGRATION

A key feature of all INOVEM Inclusionware™ isits ability to melt into the background, taking onyour own online style and identity to ensurethat your brand benefits to the maximum frominvolvement initiatives.

INOVEM Consult can be set up to fully emulateyour online presence. It can be adapted as youronline identity changes, and customised tocreate new sub-brands for individual projects.

•uses your stylesheets for colours and graphics

• fits your existing menu structures

•uses official URL under your domain

• integrates with common breadcrumb trail

• re-uses designs for components on your site(e.g. ‘Do It Now’ buttons)

•copies complex functions like text size settingsand user preferences

• reproduces code links for monitoring/tracking

• links dynamically to relevant information onyour public site

A standard interface design is also available,if preferred.

easy-to-build questionnaires

obtain comments on structured documents

Choosing appropriate response methodsThe ability of INOVEM Consult to manage a widevariety of consultation methods is a major strength.The product offers a range of flexible online consultationtechniques that can be used independently or inassociation with each other, including:

Questionnaires with variable question types,mandatory/optional questions, randomisation, wizard-based conditional branching, progress bars, ‘Save as Draft’,supporting document upload option, anonymousresponse support and automated thank you emails.

Structured Documents for Comment providinginteractive, hierarchical web documents that are easy tobrowse and search, comment on or submit supportingevidence for saving partial responses, custom trackingreferences, moderation, View Comment permissions andsection-by-section report summaries are also available.

Discussion Forums enabling submission of issues andideas via the site or directly by email, full or partialfiltering and moderation options and consultee-drivennotification preferences are also provided.

A key feature of INOVEM Consult is the ability to Adda Response on behalf of a consultee, enabling staff toinput manual and offline responses and so ensure thateveryone’s views are taken into account. This ensuresthat the consultation and stakeholder databases are thecentral repositories for all your consultation data.

Getting stakeholders involvedConsultees can manage their own involvement withINOVEM Consult. They can be asked to complete aquick and easy User Registration and can also managetheir User Profile – or the system can equally supportanonymous responses.

A personal My Consultations page and tailored EmailAlerts help stakeholders get maximum value from theirinvolvement and manage their interactions. Consulteescan find and pre-register for, or take part in, ‘public’consultations by searching the Consultation Databaseand Respond using the methods provided.

An optional Consultation Calendar enables people tosee open & close dates, as well as publicising supportingmeetings or events, focus groups, exhibitions or seminars.

Corresponding with stakeholdersINOVEM Consult enables you to keep in touch withstakeholders both online, through the consultation site,and offline by letter. Users can choose which they prefer.

The Letter Template creation tool with Mail Mergefields can be used to semi-automate offlinecommunications. You can quickly create DefaultMessages for use in system notifications and alerts,and a Document Diary keeps track of what’s beensent, when and to whom.

use the report wizard to analyse and chart responses

Analysis, reporting and feedbackINOVEM Consult includes a powerful yet easy-to-useReport Wizard that enables you to define and savereport parameters, output results to HTML, PDF,tables, graphs, or online mapping systems, or ExportResponses directly to SPSS or via CSV files to Microsoft®

Excel® for further analysis. The dynamically generatedSummary Results Graphs help to identify trends andprovide instant feedback.

To promote continued involvement it’s good to provideformal and informal Feedback to consultees during andafter a consultation. You can notify consultees of thepublication of a formal response document, and havethe option to publish lists of who has responded,individual ‘public’ responses and/or summary graphs ofsurvey responses and online polls. At all times you areable to regulate what information is released into thepublic domain.

Quality control and best practiceIt’s important to be able to undertake consultationswith absolute integrity to maintain the trust of your

stakeholders and ensure the best and most usefulresponses are received. A range of tools are includedto ensure this:

Publication Permissions enable managers to decidewhether consultations are public or private, searchableor not, whether respondents’ names are published;default levels of confidentiality and when/if resultswill be published. Consultation Co-ordinators haveoverriding control.

The in-built Audit Log tracks all activities, such as whenconsultation items are created, modified or deleted,when people joined the consultation and when theydownloaded a document.

Workflow Notifications can be sent to managers,Co-ordinators and participants. These can be invaluablefor encouraging best practice, such as reminding managersto ‘Please remember to report back to consultees onhow their feedback influenced our thinking’.

mail merge letters & emails

map participants

GETTING STARTED

How to buyINOVEM Consult is available as a hosted service,or can be installed as software on your own network.No software downloads are required – users onlyneed a standard web browser.

Licences are available to cover single, multiple or unlimitedconsultations. Subject to agreement, the licence mayinclude use by an unspecified number of consultees,consultation managers and administrators.

Set upINOVEM Inclusionware has been purpose-designed tobe easy to obtain, implement and use.

Services include the creation of your INOVEM Consultwebsite, customisation of databases and site policiesand adaptation to your online identity and stylesheets.Consultancy support is provided to help you configurethe product to your specific requirements and launchinitial consultations.

OTHER INOVEM INCLUSIONWAREPRODUCTS INCLUDE:

INOVEM Collaborate – the powerful, adaptableteam working environment, purpose-built toimprove project management, communications,co-development and information sharing.

INOVEM Co-Publish – adding advancedstructured document workflow, productionand publication to your solution.

INOVEM Connect – for rapid set-up ofinterest groups, information networks andsimpler consultation exercises.

C O N TA C T U STo get INOVEM Consult up and running fast, or find out about our otherinnovative Inclusionware products and solutions, call INOVEM today on +44 (0)1488 648 468 or email info@inovem.com

IntegrationAs well as integrating seamlessly with your preferredemail systems, INOVEM Consult can be integratedwith your back-office systems and other preferredapplications such as GIS, CRM and EDMRS throughAPIs and web services.

TrainingOn-site training is available for Consultation Co-ordinatorsand Managers to get you started and make sure youget the best out of your system. Further training isavailable on request, but mostly INOVEM users traineach other, because it’s that easy to use.

24x7 supportTechnical and management support is available bytelephone and email during office hours, plus our onlineClientZone is available 24x7 providing access to oursupport database.

User Group The flourishing INOVEM User Community has accessto useful resources and discussions via our onlineClientZone, as well as annual Customer Workshopsand a regular online newsletter.

INOVEM Limited1 Weston CourtNewbury RoadWestonBerkshire RG20 8JEUK

+44 (0)1488 648 468www.inovem.com

www.inovem.com

Empowering people to work together better.

A B O U T I N O V E M

INOVEM is the inventor of Inclusionware™

– democratic web-native systems forcollaboration, consultation and inclusion.

Our solutions are used by central andlocal government, planning authorities,consulting firms, corporates andrepresentative organisations around the UK and US, to empower people to work together better.

Our innovative Web 2.0 technologyenables people who want to involve,consult or collaborate with others to do so quickly, economically andwithout unnecessary barriers.

For those who want to consult thepublic, involve a community, manage a partnership or just work closely with colleagues, INOVEM gives you the place to do it – fast.

© Copyright INOVEM Limited 2008. INOVEM and Inclusionware are trademarks of INOVEM Limited.All other trademarks are recognised as the property of their respective owners. PS-CN-09/08