7 steps to Sustainable Adoption

SP & PS based (PMIS)

Mike Taylor, PMPFounder and CEO

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Why won’t this one fit?

Mike Taylor, PMP• 26 years Business & IT

solutions

• Founded two companies

• Passionate about human capacity to do great things

e: mike.taylor@innovative-e.com

t: http://twitter.com/iecmike

w: http://innovative-e.com

Problem Space

We all know: Most Projects Fail

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~75% don’t meet key objectives first time Scope, Time, Budget ROI

It’s bad for everyone System users Management You

Really bad if the project is implementing a PMIS!

Timeless Issues

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Ill defined and/or incomplete requirements

System breakage and/or bad user experience

Lack of user buy-in/adoption Training? Support? VALUE?

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Project Management

Intranet/Extranet Yammer Ready

Microsoft Project Server and SharePoint 2013

Future LOB Integration

SharePoint a modern Business Platform

SharePoint Complexities

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The platforms have embedded capabilities that evolved over years

Most don’t understand vast array of capabilities & how to best utilize

Organizations have their unique and often somewhat ad hoc processes

Pre-conceived notions applied

Over customization in many SharePoint implementations raising complexity & cost and

lowering sustainability

Traditional Approaches not Working

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Works against platform

Overly Ambitious

Incomplete/Ad Hoc Processes

Users lose interest

Technology Focused

I’ve seen the enemy and it’s me…

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Adoption 1st, Value will follow

Sustainability Top Priority

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If these solutions are used – they WILL deliver value. It’s self-evident.

In most cases, it is a waste of valuable resources (time and money) trying to fully justify solutions up front.

Sustainable Adoption

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Drive Excitement Facilitate Change Empower and Assist

Identify Needs

Implement Grow

Prioritize

Iterative approach – it’s truly a Journey!

7 Steps to Sustainable Adoption

1. Rapid Results

Get something that works – fast!

• Address a limited set of pain points.

• Prioritized by what can be ADOPTED, not necessarily top value or relative pain to the enterprise.

2. Use it – As is

Adjustment period

• No customizations or changes

• Fosters understanding of how platform works

• Avoids ‘chasing your tail’ requirements that waste time & money

3. Improve Usability

Tweak through minor iterations

• Processes

• Reporting

• Adoption support – i.e. learnings, videos, etc.

4. Onboard

Open up access to system

• New users in initial groups

• New groups, departments, etc.

.

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Making Things Simple Is Not Simple

5. Enable Advanced Capabilities

Layer in advanced features addressing

• More dimensions of project management & collaboration

• Specific business pain points

6. Integrate & Automate

Better accuracy & robust capabilities

• Data integration with out LOB systems

• Custom automation of advanced processes

It’s All About Business Value

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Expedite Innovation

Facilitate Engagement

Financial Gains

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7. Surface Successes & Value Realization Gain ongoing support and investment

• Begin with informal reporting of successes

• Create formal reporting structures for surfacing value realization

• Use business value metrics such as ROI,CSI, etc. wherever possible

A Quick Example – Hawai’i OIMT PMIS Alanui

Project Challenges

• Core PM practices and processes are incomplete and/or undefined

• While pockets of expertise exists, organizational project management maturity is low

• Speed, agility, and scalability are critical

Solution Approach:Project Management on Your Terms™ • Rapid integration

• Phased approach balancing technology, process maturity, and personnel

• Application Maintenance & Organizational Adoption (AMOA)

Executive Dashboards

Program Status

Program Detail

Project Status

Recap Laser Focus on Adoption 7 steps:

1. Rapid Results

2. Us It – as is!

3. Improve Usability

4. Onboard

5. Enable Advanced Capabilities

6. Integrate & Automate

7. Surface Successes & Value Realization

Q & A

Thank You!