THE PROTOCOL PRAXIS

PRESENTS

ADVANT GARDE ETIQUETTE

ETIQUETTE CRAFTED WITH

PSYCHOLOGICAL

APPLICATIONS FOR BUSINESS

SUCCESS AND PERSONAL FINESSE

ETIQUETTE

FROM YESTERDAY TO TODAY

TODAY ETIQUETTE IS KNOWN IN THE BUSINESS WORLD AS

“SOFT SKILLS”SURVEY BY THE UNIVERSITY OR MASSACHUSETTES ECONOMIST

FOUND THAT 86% OF EMPLOYERS CONSIDER THEM TO

BE THEIR MOST IMPORTANTHIRING CRITERIA

SO MY QUESTION TO YOU:

WITH A WEAK ECONOMYA SLUGGISH JOB MARKET

WHAT WILLYOU

DO SPECIFICALLYTO MAKE YOURSELF

MORE “EMPLOYABLE”?

THE PRIMACY EFFECT

YOU ONLYHAVE ONECHANCETO MAKEA GOODFIRST IMPRESSION

FIRST IMPRESSION FACTS

Studies show that job interviews are basically decided within the first few moments of an encounter and are based more on how much the interviewer likes the applicant as opposed to the requirements of the position or the background of the interviewee. Research out this year (2006) indicates that we determine whether we feel someone is trustworthy in just 1/10 of a second. 1/10 of a second - a mere blink to conclude whether we have belief, confidence, faith and security about someone. That is pretty powerful

HOW WE COMMUNICATE

55% WE RESPOND VISUALLY 38% WE RESPOND TO SOUND(VOICE) 7% WE RESPOND TO WORDS 60-75% IS NON-VERBAL COMMUNICATION 3 V’S: VISUAL, VOCAL & VERBAL

ALBERT MEHRABIAN, Ph.D

STRONG EYE CONTACT

• BIOLOGICAL BASE• PUPIL DILATION• OPTIMAL EYE – CONTACT• BUSINESS GAZE• SOCIAL GAZE• WINDOWS TO THE SOUL

GYMNASTICS OF THE SOUL

DO YOU TRUSTTHIS MAN?

THE KEYSTO

SMILING

The research, which also suggested that some people have "smilier" voices than others, adds to the growing body of evidence that smiling and other expressions pack a strong informational punch and may even impact us on a subliminal levelBoosts the immune systemIncreases positive affectReduces stressLowers blood pressureEnhances other people’s perception of you

SMILES

FAKE SMILE AKA AS:“THE PAM AM”“SOCIAL ”“PROFESSIONAL”“MISERABLE “

VERSUSTHE REAL SMILE AKA

“DUCHENNE”

FACTORS TO DETERMINE A REAL OR FAKE SMILE

FAKE SMILERISORIUS MUSCLEASYMMETRICALCOMES ON FAST ANDLAST LONGSCONSCIOUSMORE MUSCLE TO FROWN (53)

DUCHENNE OBICULARIS OCULIZYGOMATIC ARCHSYMMETRICALLASTS 0.5-4.0 SECONDSUNCONSCIOUSUSE LESS MUSCLE (5-10)RELEASE OF ENDOPHINS

THE HANDSHAKE

LEARN FORWARDMIDDLE OF ROAD GRIPHAND SHOULD MAINTAIN VERTICALLYKEEP HANDS DRY AS POSSIBLE

GOOD POSTURE=CONFIDENCE

THE BEST AND UNKNOWN EMOTION DETECTOR

THE PROPER BUSINESS CARD EXCHANGE

MIRRORING:HOW TO GAIN COMPLIANCE

BREATHINGMODULATE VOICEMIMIC BODY MOVEMENTSDO NOT RUSH INTO ITUSE TO TEST TO SEE IF THERE IS RAPPORT

MISCELLANEOUS TIPS:

REVIEW

YOUR ONLY HAVE FEW SECONDS TO MAKE A GOOD IMPRESSIONMORE IMPRESSIONS ARE VISUAL AND NON-VERBALA GOOD IMPESSION IS: FIRM & DIRECT EYE CONTACTGENUINE SMILEFIRM, DRY AND VERTICAL HANDSHAKECAREFULLY EXAMINE BUSINESS CARDGOOD POSTURE=SHOW OF CONFIDENCEWATCH YOURS AND OTHERS BODY LANGUAGE FOR CLUES TO RAPPORTPAY ATTENTION TO TAILORING, ACCESSORIES AND FRAGRANCES

WINNING WITH ETIQUETTE