7) How to Unlock a Smartcard

Log on with your Smartcard (DELL Keyboard reader)

…and select your Registration Authority Agent role

Go to the NHS Spine PortalClick “Launch NCRS Smartcard Management Service”

An intermediate screen will appear

Enter your PIN number again and click “Logon”

Click Unlock Card (Unrestricted)

Insert the locked card into the second (external) card reader

It will check the owner of the card and display their name – click “OK”

Jo Smith

Ask the user to input their preferred PIN number in both boxes, then click “Unlock”

Note: The PIN number is between 4 and 8 characters long, it can be both letters and numbers but it is case sensitive - for simplicity sake, we recommend a 4 digit PIN number (like a bank PIN).

Final screen.

Click “Log Off” and remove smartcards