6.3 (other) system design tools delfino
TRANSCRIPT
Implemented by the ACP Group of States Secretariat
Funded bythe EU
The Learning Network on Sustainable energy systems is funded by the European-ACP-EU Edulink II
(Other) system design toolsEMANUELA DELFINO
Politecnico di Milano / DIS / Design Department
Course: System Design for Sustainability A.Y. 2014/2015
Subject: 6. Methods and tools for SDS
LEARNING RESOURCE 6.3
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
CONTENTS
2
1. Stakeholder system map
2. Interaction table and storyboard
3. Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
• aims and description
• how to use
• integration in the MSDS design process
• software and/or other supports
Description of SDS tools
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
4
Stakeholders system map
1
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework).
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
6
(Stakeholders) System map
AIM:
to design (co-design) and visualise the configuration of the system
WHAT IT CONSISTS OF:
a graphical representation containing:
. stakeholders involved
. flows/interactions: physical, financial informational and labour performance
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Platform boundary
Systemboundary
secondary stakeholders
main stakeholders
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Health adviser
Offices
E-mealFood providers
E-meal appliance producer
Structure icon Characterization icon
Slogan
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Structure Characterisation
+
Slogan
Bio food provider+
Icon
Bio food provider=
Logistic provider
Local delivery shop
Logistic provider+
+
+
+
=
=
(Stakeholders) System map
How to represent each stakeholder
Local delivery shop
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Health adviser
Offices
E-mealFood providers
E-meal appliance producer
MAIN STAKEHOLDERBig icon
SECONDARY STAKEHOLDERSmall icon
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
ARROW+
DESCRIPTION
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
MATERIAL FLOWS
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
INFORMATION FLOWS
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
FINANCIAL FLOWS
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
DARK GREY
CORE FLOWS
LIGHT GREY
SECONDARY FLOWS
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
employees order the day before by internet…
companies contract service for their employees…
meals are delivered in companies…
employees pick-up theirmeal when they want…
vegetable, dairy andbread products
(Stakeholders) System map
Material flow
Information flow
Financial flow
Flows legend
FLOWS LEGEND
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
startE-meal
diet advice servicewith meal ordering
2. employees order the day before by internet…
1. companies contract service for their employees…
3. meals are delivered in companies…
4. employees pick-up their
meal when they want…
vegetable, dairy andbread products
READING ORDER
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Catering provider
Food providers
Health adviser
E-meal appliance producer
Offices
E-meal
diet advice servicewith meal ordering
2. employees order the day before by internet…
1. companies contract service for their employees…
3. meals are delivered in companies…
4. employees pick-up theirmeal when they want…
vegetable, dairy andbread products
READING ORDER
start
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERSANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICESANALYSIS OF THE REFERENCE STRUCTURE
SUSTAINABILITY ANALYSIS PRIORITIES DEFINITIONANALYSIS OF THE CONTEXT ENERGY ACCESS
EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
IDEAS GENERATION ORIENTED TO ENERGY FOR ALL
COMMUNICATION
MULTIMEDIA REPORTING: OVERALL QUALITIESMULTIMEDIA REPORTING: STAINABILITY QUALITIES
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM EVALUATION/VISUALISATION
DRE DEVELOPMENT (EXECUTIVE LEVEL)
SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM CONCEPT DESIGN
DRE SYSTEM CONCEPT EVALUATION
describe the system configuration of the reference structure and of best practices
further development (in details) of the system configuration
development of the system configuration concept
Integration in the design processincreasing the detail level
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
COPY AND PASTE THE ELEMENTS
FROM THE LIBRARIES TO THE
LAYOUT
on presentation software(e.g. open office, powerpoint)
SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it/tool > system map icons (ppt)
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
industrial company
services company
local shop
collective house
public istitution
local association
individual house
school
mobile shop
PUBLIC ISTITUTIONS OR ASSOCIATIONS
HOMES
COMPANIES AND STORES
Structure icons
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Characterization icons (activities)
EATING
TRANSPORTING
COMMUNICATING
WORKING IN OFFICE
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
Characterization icons (people)
GENERAL PEOPLE
PEOPLE AT WORK
(Stakeholders) System map
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
(Stakeholders) System map
Flows
Material flow
Information flow
Labor performance flow
Financial flow
Core performance PSS Alternative performance PSS, implementation or back office flows
1) provider installs energy systems
Timing and description of the flow
One way flow
Exchange
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
25
The interaction table and storyboard
2
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
A. INTERACTION TABLE
B. (INTERACTION) STORY BOARDThe tools were developed by DIS unit of research from the work did by Daniela Sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.
Interaction table and storyboard
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
AIM: to design (co-design) and visualise the functioning in time of the system as a set of narratives (one story for each stakeholders) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders)
A. Interaction table
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
A. Interaction table
WHAT IT CONSISTS OF: it is a graphical representation containing:
> the sequence of images, representing (in time) the various interactions of the different stakeholders
> and short texts, describing the specific role played by each stakeholders in each single interaction
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
A. Interaction table
USER ROLE
SYSTEM ROLE
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
A. Interaction table
SERVICE ACTION
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
A. Interaction table
SHORT TEXT (overall narrration)
IMAGE
SHORT TEXT (stakeholder role)
SH
OR
T T
EX
T (
stakeh
. ro
le)
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
A. Interaction table
IMAGES SHOULD CONTAINE ONLY
NECESSARY ELEMENTS…
...A BACKGROUND REPRESENTING
THE CONTEXT OFEACH ACTION
…AND THE STAKEHOLDERS (HIGHLIGHTED
FROM THE BACKGROUND)
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERSANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICESANALYSIS OF THE REFERENCE STRUCTURE
SUSTAINABILITY ANALYSIS PRIORITIES DEFINITIONANALYSIS OF THE CONTEXT ENERGY ACCESS
EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
IDEAS GENERATION ORIENTED TO ENERGY FOR ALL
COMMUNICATION
MULTIMEDIA REPORTING: OVERALL QUALITIESMULTIMEDIA REPORTING: STAINABILITY QUALITIES
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM EVALUATION/VISUALISATION
DRE DEVELOPMENT (EXECUTIVE LEVEL)
SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM CONCEPT DESIGN
DRE SYSTEM CONCEPT EVALUATION
analyze the existing system and/or the best practices describing various interactions
design and visualization of the interactions of the developed concept
further development (in details) of all the system interactions
integration in the design processincreasing the detail level
A. Interaction table
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
format on spreadsheet applications (e.g. open-office, excel)
SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >
A. Interaction table
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
open library of images: combine images for visualization
CONTEXT IMAGES
PEOPLE IMAGES
SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >
A. Interaction table
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
For video or other presentations if the aim is to make a fluent show (to the client or to the other actors involved in the project) the functioning of the system…
… INTERACTION TABLE is not the most effective tool
A. Interaction table
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
… it is suggested to use the STORYBOARD
For video or other presentations if the aim is to make a fluent show (to the client or to the other actors involved in the project) the functioning of the system…
B. (Interaction) storyboard
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
B. (Interaction) storyboard
AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) and the back-stage interactions (between other stakeholders)
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
B. (Interaction) storyboard
ABSTRACT FROM INTERACTION TABLE: ONLY THE INTERACTIONS FUNCTIONAL TO THE NARRATIVE
SINGLE LINEAR SEQUENCE
IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
B. (Interaction) storyboard
IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)
COLOURS CORRESPOND TO THE ACTORS INVOLVED IN
THE SYSTEM
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERSANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICESANALYSIS OF THE REFERENCE STRUCTURE
SUSTAINABILITY ANALYSIS PRIORITIES DEFINITIONANALYSIS OF THE CONTEXT ENERGY ACCESS
EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
IDEAS GENERATION ORIENTED TO ENERGY FOR ALL
COMMUNICATION
MULTIMEDIA REPORTING: OVERALL QUALITIESMULTIMEDIA REPORTING: STAINABILITY QUALITIES
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM EVALUATION/VISUALISATION
DRE DEVELOPMENT (EXECUTIVE LEVEL)
SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM CONCEPT DESIGN
DRE SYSTEM CONCEPT EVALUATION
show the draft sequence of the system concept interactions
show the detailed sequence of the executive system interactions
Integration in the design processincreasing the detail level
B. (Interaction) storyboard
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
SOFTWARE AND OTHER SUPPORTS:
B. (Interaction) storyboard
• Paper based: visualization of the interactions on one or more pages (3 images + text per page/slide)
This tool requires graphic softwares (e.g. Adobe Photoshop, Illustrator, Powerpoint etc.)
• Video based: you can animate the main interactions
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
43
Satisfaction offering diagram
3
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
INGREDIENTS SELECTION
WEEKLY/DAILY PREORDER
FOOD DELIVERY
The tools was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.
Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered
Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
IN WHAT IT CONSISTS OF:graphical representation containing:
> the visualisation of the core satisfaction provided by the system
> the visualisation of the sub-offers (through which the satisfaction is delivered)
> the description of how the sub-offers will be delivered
Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
CORE SATISFACTION DELIVERED BY THE SYSTEM
Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
INGREDIENTS SELECTION
Cooperatives of local producers
provide the campus
Biologic food
Students select food basing on
seasonal availability
WEEKLY/DAILY PREORDER
On line preorder based on the disponibility
Using internet or campus’ information
points
FOOD DELIVERY
Where you want inside the campus
Using rickshaws
SUB-OFFER
HOW THE SUB-OFFER ARE DELIVERED
Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
describe the different emerged ideas, indicating their main delivered satisfaction
STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERSANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICESANALYSIS OF THE REFERENCE STRUCTURE
SUSTAINABILITY ANALYSIS PRIORITIES DEFINITIONANALYSIS OF THE CONTEXT ENERGY ACCESS
EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
IDEAS GENERATION ORIENTED TO ENERGY FOR ALL
COMMUNICATION
MULTIMEDIA REPORTING: OVERALL QUALITIESMULTIMEDIA REPORTING: STAINABILITY QUALITIES
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM EVALUATION/VISUALISATION
DRE DEVELOPMENT (EXECUTIVE LEVEL)
SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM CONCEPT DESIGN
DRE SYSTEM CONCEPT EVALUATION
describe the concept of offer delivered by the system detailing the sub-satisfactions
describe the offer delivered by the system detailing all the sub-satisfactions
Integration in the design processincreasing the detail level
Satisfaction offering diagram
Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
SOFTWARE AND OTHER SUPPORTS:
Satisfaction offering diagram
IMAGES ELABORATION graphic softwares (for ex. Adobe Photoshop, Illustrator, etc.)
slide show software (for ex. Open Office or Microsoft Powerpoint)
OFFERING DIAGRAM COMPOSITION