621 7 troubleshooting
TRANSCRIPT
Troubleshooting 1
Contents
Introduction ........................................................................................ 3
Troubleshooting Techniques ............................................................. 4
Preparation .................................................................................... 4
Knowledge: .................................................................................... 4
Tools: ............................................................................................. 5
Spare Parts: ................................................................................... 5
Backups: ........................................................................................ 5
Troubleshooting Steps ....................................................................... 6
Step 1: Identify the Specific Symptoms: .......................................... 6
Step 2: Make a List of Potential Causes of the Symptom. ............... 6
Step 3: Prioritize Your List ............................................................. 6
Step 4: Eliminate Potential Causes ................................................... 6
Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem .......... 7
Additional Tips ............................................................................... 7
Scoring Issues .................................................................................... 8
Circuit Description: ......................................................................... 8
Mis-scoring On One Lane (Non GS-Pinsetters) ............................ 10
Mis-scoring On Both Lanes (Non GS-Pinsetters) .......................... 11
Mis-scoring On Multiple Lanes (Non GS-Pinsetters) ..................... 12
No Scoring On One Lane (Non GS-Pinsetters) ............................ 13
No Scoring On Both Lanes (Non GS-Pinsetters) .......................... 14
No Scores For Multiple Lanes (Non GS-Pinsetters) ..................... 15
No Scoring on One Lane or Lane Pairs (GS-Pinsetters) ................ 16
CRT Overhead Monitor Issues ...................................................... 17
Circuit Description: ....................................................................... 17
One Scorer Overhead Will Not Turn On ....................................... 19
2 Troubleshooting
Both Scorer Overhead Monitors Will Not Turn On ....................... 20
The Video on One Scorer Overhead Monitor is Bad ..................... 21
The TV Picture on One or Multiple Scorer Overhead
Monitors is Bad ............................................................................ 22
TV-Only Monitors Will Not Turn On ............................................ 23
Lower LCD Display Issues ............................................................. 24
Circuit Description: ....................................................................... 24
Lower Flatscreen Video Routing ................................................................ 24
The Picture On LCD Flatscreen is Bad ......................................... 26
LCD Flatscreens Will Not Turn On ............................................... 27
Console Input Problems .................................................................. 28
Circuit Description: ....................................................................... 28
No Keyboard Input ...................................................................... 29
No Touchscreen Input .................................................................. 30
Audio Problems ................................................................................ 31
Circuit Description: ....................................................................... 31
Intercom and VCR Will Not Work ............................................... 32
Intercom Will Not Work on Any Lane ........................................... 33
Desk Communication Issues .......................................................... 34
Circuit Description: ....................................................................... 34
Cannot Communicate to One Scorer Computer ............................ 35
No Communication to Any Scorer Computer ................................ 36
Pinsetter Problems .......................................................................... 37
Circuit Description: ....................................................................... 37
The Pinsetter for Multiple Lane will Not Turn On
(Non-GS Pinsetter) ...................................................................... 41
The Pinsetter for One Lane Will Not Turn On (All Pinsetter) .......... 42
Troubleshooting 3
Introduction
The purpose of this troubleshooting guide is to provide fast solutions to problemsthat a bowling center may experience and give you techniques that you can useto resolve problems not specifically addressed in this guide. Using this guideprior to contacting Brunswick’s Customer Response Center will not only speedyour troubleshooting efforts, but will give Brunswick’s technicians valuableinformation should calling the Response Center be necessary.
This guide contains flowcharts to help the mechanic quickly solve commonproblems that may be encountered. It is assumed that the troubleshooter isfamiliar with the components and terminology used in the Vector system andthe basic operation of a multimeter and cable testers. For additional informationabout these topics, consult the Vector Scorer Service Manual (57-900621-000)or the instruction manual that was sent with the multimeter or tester.
4 Troubleshooting
Troubleshooting TechniquesTroubleshooting the computers and electronics that make up a scoring systemcan be a challenging task. The symptoms exhibited by a problem may be acaused by hardware issues such as faulty cabling, damaged circuit boards, orbad connections, it can be attributed to software issues such as improper setup,faulty configuration, or a software glitch, or it can even be a onetime event thatcauses the problem.
To make matters worse it may be a combination of these things. Despite theseseemingly endless possibilities, anyone can troubleshoot if they use a systematicapproach and ask the right questions. Without a systematic approach you riskwasting valuable time and resources.
Your approach to the problem is just as important as what you do to diagnoseit. The most important thing to remember is to remain calm and take your time.It is not unusual to have your mind flooded with possible causes and solutions.The challenge is take the time to determine which of these ideas make sense.Keep an open mind and explore all possible causes for the problem, but makesure to follow only those possibilities that are related to the problem. If you findyourself getting tired or frustrated, take a break (if possible) and try again later.Finally, don’t be stubborn about seeking help if you need it.
Preparation
It is inevitable that something will happen that will require troubleshooting andthe setup, replacement, or repair of components in your scoring system.Therefore it is important to prepare for that day. What good is finding thecause of a problem if you don’t have the knowledge, equipment, or parts to fixit?
Knowledge:
The more you know about your system before problems occur the easier it willbe to troubleshoot. You can find specific information in the Vector ScoringSystem Service manual supplied with the system (or download the most recentrevision from www.brunswickbowling.com). Related information aboutcomputer hardware, software, and networking can be found on the internet orin local bookstores. Either way having the knowledge upfront can save youtime later.
Attend seminars or schools related to your equipment. These can be anythingfrom the Brunswick Vector Service School to seminars on computer hardwareand troubleshooting.
Another source of information is other mechanics. Their experience may helpyou understand the system better and give you insight to diagnose problemsfaster. A few web sites dedicated to bowling center maintenance even includeforums through which mechanics can communicate. One word of caution, theinformation obtained from these types of sources may come from an uniformedor biased person. If necessary, solicit advice from more than one person.
Troubleshooting 5
Tools:
Using the proper tools will make any job quicker and easier. Therefore, alwayshave the proper tools on hand to correct or diagnose problems should theyoccur. Knowing what diagnostic tools are available and how to use them isequally important. If necessary, read the users manual that come with the tooland practice how to use it before you actually need it for troubleshooting.
Spare Parts:
Verify that you have adequate replacement parts on hand and that they are ingood working order. Don’t assume that they are functional just because theyare new. Get into the habit of rotating your spare circuit boards into yoursystem on a regular schedule. That way when you go to use components fromyour spare parts, you can be confident that they work.
If possible, pre-configure any components that require setup. This can savevaluable time when you are trying to get the system up and running.
Backups:
One of the most important (and often most valuable) parts of your system isthe information stored on the computer(s). You can save time and reducefrustration if you backup (make a copy) this information. That way if aproblem occurs, the solution may be as easy as restoring the computer to atime when it was functioning properly.
6 Troubleshooting
Troubleshooting StepsTroubleshooting is not simply finding the cause of a problem and fixing it.Troubleshooting is more properly defined as identifying the specific symptoms,listing the potential causes of the symptoms, and then eliminating these potentialcauses one by one. In other words troubleshooting is a process of elimination.
Step 1: Identify the Specific Symptoms:
Identifying the specific symptom can be the most difficult part oftroubleshooting. Many times you need to rely on second hand information or,at the very least, information that come from an uniformed source. Manytimes the person providing the information will have a different perspective ofthe equipment than that of a mechanic or may use different terms to describethe situation. Because of this always verify and clarify what you are told. Ifyou don’t, you might be troubleshooting problems that don’t exist.
Step 2: Make a List of Potential Causes of the Symptom.
Once you have identified the symptom(s), use your manual, experience, andany other source of information to make a list of things that may have anything,whatsoever, to do with the symptom. Put it on your list even if it may not be alikely culprit.
Step 3: Prioritize Your List
Reorder the list. Put items that are most likely causes at the top and work yourway down to the least likely. During this step you should ask questions such as“Has anything changed recently”, “Has someone worked on the system”, “Hassoftware been updated or re-configured”, “Is this and easy or hard thing tocheck”. The answers to these types of questions can influence the position ofthe items on the list.
Step 4: Eliminate Potential Causes
Try to eliminate the first item on your list. Depending on the item, this can bedone by swapping components or cables connections, altering configurations,taking voltage measurement, or by simply observation. Whatever you cansafely do eliminate the item as a cause is acceptable. Be as creative asnecessary but remember that you don’t want to do anything that might damagethe system or that you can’t undo. IF YOU ARE UNSURE ABOUTSOMETHING: DON’T DO IT. Also remember to properly configure anycomponent that you swap or replace (if required). If the prior steps weredone properly, you will eventually get to an item that cannot be eliminated asthe cause.
Troubleshooting 7
Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem
If after following steps 1 -4 you still have not solved your problem, you need tostart again. Verify each step to ensure that good decisions have been made.Talk to others that are knowledgeable about your system. Many times justtalking with someone will give you a fresh perspective on things and may giveyou ideas that weren’t considered the first time around.
Additional Tips
Cycling power (powering the unit off, then on) or re-seating a connector orcircuit board corrects most problems.
Always verify that a replacement component is actually defective by installingit in another unit.
The simplest solution is normally the correct one and the one most oftenoverlooked.
8 Troubleshooting
Scoring Issues
Circuit Description:
Scoring for a non-GS pinsetter involves using a camera to take a picture of thepins, analyzing the picture, and calculating the score based on user specifiedsettings. The scoring for a lane begins when the ball passes through the balldetector beam. If the contacts of sweep/rack switch mounted on the pinsetterare “Open”, the Distribution PCB located behind the camera accepts the balldetect signal and begin the scoring process. Refer to figure titled Non - GSPinsetter Circuit Description.
Non - GS Pinsetter Circuit Description
Troubleshooting 9
Once the picture is “taken” it is sent to the Video3 PCB where it is analyzedand compared to the calibration parameters set on the Pin Setting Screen.
Typical causes of scoring errors are:
External Influences1. Pin Condition2. Excessive reflections in pit area.3. Improper lighting.
Hardware1. Camera2. Distribution PCB3. Video3 PCB4. Primary Patch Panel5. Cabling6. Ball Detectors7. Sweep/Rake switch on pinsetter.
Setup1. Pin calibration on the Pin Setting Screen2. Time Delay settings on the Pinsettings Page
3. Video3 Contrast adjustment4. Sweep/Rake switch actuator position.
For all GS-Series pinsetters scores are generated in the pinsetter’s electricalbox.
Nexgen and later Consolidated electronics connected to the Scorer Computerthrough an RS-232 converter box. Earlier Consolidated electronics andUniversal electronic systems connect to the Scorer Computer via a GS-controller. Typically, if scoring errors occur for a GS-pinsetter, the problem isin the pinholder(s) of the machine or an adjustment to the setting table such asthe stroke limiter or table level. Fail to score situations may be attributed to oneof the interface boxes, the electronics of the machine, or to the Video3 PCB.
10 Troubleshooting
Is themis-score by1 or 2 pins
only?
Start Here
Verify the pincalibrations on thePin Setting screen
are correct
Check the Delayand Level Settingson the Pin Settings
screen
Check the balldetector
alignment.
Does the BallDetector indicate
when the ball detectbeam is blocked?
Check theSweep/Rakeswitch for
proper operation
Replace/Swapthe pin camera
Check thecondition of thepins for the lane
Check for shinyor oily spots onthe pin curtain
Check forirregular bends
in the pin curtain
Check forproper operationof the pinsetter
YES
NO
NOYESCheck the ball
detector Foradjacent lanes
Replace balldetector
Check the Fast ball/Slow ball Trigg andSpeed limit settings
Verify the nightbowling setting is
set correctly
Mis-scoring On One Lane (Non - GS Pinsetters)
Troubleshooting 11
Has anymaintenance beenperformed on the
pinsetters?
Start Here
Verify the pincalibrations on thePin Setting screen
are correct
Check the Delayand Level Settingson the Pin Settings
screen
Check the balldetectors
alignment andmounting bracket.
Do the BallDetectors indicatewhen the beam is
blocked?
Check theSweep/Rakeswitch for
proper operation
Replace/Swapthe pin camera
Check theSweep/Rakeswitch for
proper operation
Check for shinyor oily spots onthe pin curtain
Check forirregular bends
in the pin curtain
Check forproper operationof each pinsetter
YES
NO
NO YESCheck the balldetector for
adjacent lanes
Replace balldetector
Check the Fast ball/Slow ball Trigg andSpeed limit settings
Verify the nightbowling setting is
set correctly
Mis-scoring On Both Lanes (Non - GS Pinsetters)
12 Troubleshooting
Has anymaintenance beenperformed on the
pinsetters?
Start Here
Verify the pincalibrations on thePin Setting screen
are correct
Check the Delayand Level Settingson the Pin Settings
screen
Do the pinsappear too bright
on the PinSettings screen?
Adjust thecontrast controlon the Video3
PCB
Check theSweep/Rakeswitch for
proper operation
Check for shinyor oily spots onthe pin curtain
Check forirregular bends
in the pin curtain
Check forproper operationof each pinsetter
YES
NO
NO
YES
Check the Fast ball/Slow ball Trigg andSpeed limit settings
Verify the nightbowling setting is
set correctly
Mis-scoring On Multiple Lanes (Non - GS Pinsetters)
Check the cablingfrom the ScorerComputer to pin
cameras.
Replace/Swap themain Video3 PCB
Troubleshooting 13
Start Here
Check theSweep/Rakeswitches for
proper operation
Check forproper operationof the pinsetter
No Scoring On One Lane (Non - GS Pinsetters)
Check the cablingfrom the Scorer
Computer toDistribution PCB
Replace/Swap thePrimary Patch
Panel
Check Ribboncables from the
main Video3 PCBto the Primary
Patch Panel
Check the balldetector
alignment.
Does the BallDetector indicate
when the ball detectbeam is blocked?
Replace/Swapthe Distribution
PCB
NO YES
Check the balldetector For
adjacent lanes
Replace balldetector
Reseat / replacethe main Video3
PCB
14 Troubleshooting
Start Here
Check theSweep/Rakeswitches for
proper operation
Check forproper operationof the pinsetter
No Scoring On Both Lanes (Non - GS Pinsetters)
Check the cablingfrom the Scorer
Computer toDistribution PCB
Replace/Swap thePrimary Patch
Panel
Check Ribboncables from the
main Video3 PCBto the Primary
Patch Panel
Check the balldetector
alignment.
Does the BallDetector indicate
when the ball detectbeam is blocked?
Replace/Swapthe Distribution
PCB
NO YES
Check the balldetector For
adjacent lanes
Replace balldetector
Reseat / replacethe main Video3
PCB
Troubleshooting 15
Has anymaintenance beenperformed on the
pinsetters?
Start Here
Check theSweep/Rakeswitches for
proper operation
Check forproper operationof each pinsetter
YES
NO
No Scores for Multiple Lanes (Non - GS Pinsetters)
Check the cablingfrom the ScorerComputer to pin
cameras.
Replace/Swap themain Video3 PCB
Replace/Swap thePrimary Patch
Panel
Check Ribboncables from the
main Video3 PCBto the Primary
Patch Panel
16 Troubleshooting
Start Here
Check thewiring from thetransformer to
the GS controller
Check the Fusesin the GS
Controllers powertransformer
Does theinstallation havea GS Controller
installed?
Does the GSController
Have Power?
Cycle power tothe GS
Controller
Check the RS-232Cable Between theScorer Computerand the Pinset ter
Reseat theVideo3 PCB
Cycle Power tothe Pinsetter
Electrical Box
Reboot theScorer
Computer
Replace the CPUPCB In thePinsetter
Electrical Box
No Scoring on One Lane or Lane Pair (GS Pinsetters)
NO
YES
YES
NO
Is thepinsetter is
10-pin mode?
YES
NO
Put the pinsetterinto Frameworx
mode
Troubleshooting 17
CRT Overhead Monitor Issues
Circuit Description:
Overhead video for the Vector system can be divided into two types; scorervideo and Global Video.
The scorer video is created in the Scorer Computer by the main Video3 PCB.and is sent to the overhead through the Primary Patch Panel.
NOTE:
A second Video3 is installed in the Scorer Computer if lower LCD screensare installed.
Inside the overhead monitor the Video Interface PCB “senses” the presenceof the video and energizes a 12VDC relay - turning on the monitor. It alsoadapts the video signal so that it can be used by the Video Processor PCB.
Global Video originates as a composite signal from a VCR or other videosource. An Audio/Video box located at the control desk converts thecomposite signal to an RGBS format. Two Global Video Cables are routedfrom the Audio/Video box to the middle of the bowling center where they eachbegin a daisy chain to the rest of the monitors. Refer to figure titled OverheadVideo Cabling.
Like the scorer video the Global Video signal is adapted by the Video InterfacePCB so that it can be used by the Video Processor PCB. A signal sent fromthe Scorer Computer as part of the scorer video cable, allows the VideoInterface PCB to switch the overhead between scorer video and global video.
The Video Processor PCB, also referred to as the Ceronix PCB, takes theselected video from the Video Interface PCB and uses it to control the gunsand deflection coils of the tube so that the picture is displayed properly.
When troubleshooting video issues it is important to determine whether theproblem is exclusive to one monitor or if the problem is on more than one.In addition it is equally important to determine if the problem is in the monitor orif it is external. Swapping cable connections between lanes will typicallyidentify where the problem lies.
18 Troubleshooting
Overhead Video Cabling.
(1) AUDIO/VIDEO UNIT (2) GLOBAL VIDEO CABLE (3) CONTROL DESK(4) SCORER COMPUTER (5) 27” OR 36” OVERHEADS (6) TV-ONLY OVERHEADS(7) SCORESHEET VIDEO CABLES LANES (8) SCORESHEET VIDEO CABLES LANE (9) TO ADDITIONAL OVERHEADS
3 - 4 1 - 2(10) TO 1/2 OF OVERHEADS
Troubleshooting 19
Start Here
Swap Video Cablesat the Scorer
overhead monitorsfor the lane pair
Does theproblem move
to the othermonitor?
Swap VideoCables at the
Scorer Computerfor the lane pair
Does theproblem move
back to theoriginal monitor?
Reseat theVideo3 PCB
Check the videocable for a badconnection orbroken wire
Replace theVIdeo3 PCB
Check the fusesin the overhead
monitor
Does the relayinside theoverheadenergize?
Replace theVideo Processor
PCB
Check the wiresto the replay for
goodconnections
IS LEDD4 "On"?
Replace therelay
Check the cablesfrom the top of the
monitor to theVideo Interface
PCB
Is LEDD18 "On"
Replace theVideo Interface
PCB
Replace theTransformer
Replace thepicture tube
Is there 120VACat both sides ofthe contacts on
the relay?
YES NO
YES
NO
NO
YES
YES
NO
NO
YESNO
YES
One Scorer Overhead Will Not Turn On
Cycle Power tothe ScorerComputer
Is the monitorin TV mode or
off at thecontrol desk?
YES
NO
Set the monitorto scorer mode
20 Troubleshooting
Start Here
Cycle Power tothe ScorerComputer
Check the videocables to each
overhead
Swap/Replacethe Video3 PCB
Check the inputvoltage setup for
each monitor
Reseat theVideo3 PCB
Is the monitorin T V mode or
off at thecontrol desk?
Both Scorer Overhead Monitors Will Not Turn On
YESSet the monitorto scorer mode
NO Check the fusesin the overhead
monitor
Troubleshooting 21
Start HereSwap the videocables at the topof the overheads
Does theproblem move
to the othermonitor?
Swap the videocables at the
ScorerComputers
Reseat theVideo3 PCB
Check the videocable
Swap/Replacethe Video3 PCB
Adjust the screenusing the controls
located on the VideoProcessor PCB and
the Adjustment PCB
Check the wiresfrom the VideoInterface to theVideo Processor
Check the wiresto the VideoInterface for
good connections
Check the videoconnections atthe top of the
overheadReplace the
Video ProcessorPCB
Is the problemwith focus,
screen brightnessor image position
Replace thepicture tube
The Video On One Scorer Overhead Monitor Is Bad
NOYES
Does the problemmove back to theoriginal monitor?
YES
NO
YES
NO
22 Troubleshooting
Start Here
Adjust the screenusing the controls onthe Video Processor
PCB and theAdjustment PCB
Is the problemwith focus,
image positionor brightness?
Is there a darkline on the or
does the screenroll?
Check the globalvideo cable to the
Video Interface PCB(or T V-Only PCB)
Replace theVideo Interface
PCB(or TV-Only PCB)
Check the videoconnection at the
prior overheadmonitor
Check the videocable at the topof the overhead
monitor
Check the S1Dip Switch
setting in theA/V box
Does theProblem effect
only on monitor?
Does the problemoccur with both
tape and TVsignals?
Does the problemoccur with just the
tape signal
Clean / replacethe VCR
Check the inputsignal to from theantenna, cable orsatellite receiver
Check the videoterminator in thelast overhead ateach end of the
center
Check the globalvideo cable
connections ateach monitor
The TV Picture On One Or Multiple Monitors is Bad
YES
NO
NO
YESYES
NO
YES
NO
Replace theComposite to
RGB PCB in theA/V
Replace thepower supply
for the A/V box
NO
YES
Troubleshooting 23
Start Here
Is the Problem withall the TV-Only
Monitors attachedto the ScorerComputer?
Verify the LaneID Settings forthe Monitors atthe control desk Is the Power
LED (D11)"on"?
Check the fusesin the overhead
monitor
Replace theVideo Processor
PCB
Replace theTransformer
Is the relayLED (D17)
"on"?
Reboot theScorer
Computer
Check the RS-232communicationcable to the first
monitor
Replace theRS-232
Converter box
Replace theTV-Only PCB
Does the relay inthe overhead
monitorenergize?
Verify the Com1Connections
inside the ScorerComputer
TV-Only Monitor(s) Will Not Turn On
NO
YES
NO
YES
NO
YES
Check thepower cablegoing to the
monitor
Verify the LaneID on S1 Dipswitches are
correct
NO
YES
Check the wiresfrom J7 to the
relayReplace the relay
Is there 120VACbetween the
Transformer andthe relay?
YES
NO
Replace thepicture tube
Check the mainbreaker to the
monitors
24 Troubleshooting
Lower LCD Display Issues
Circuit Description:
Scorer video for lower screens is produced by a second Video3 PCB installedin the Scorer Computer. The LCD Interface PCB converts the video so that itcan be displayed by the LCD screens. The video is sent to the lower screensthrough the Secondary Patch Panel. The scorer video cables are exclusive tothe monitor it attaches to. Refer to figures titled and Lower Flatscreen VideoRouting and Lower Flatscreen Wiring .
When troubleshooting lower video issues it is important to determine whetherthe problem is exclusive to one screen or if the problem is on more than one.In addition it is equally important to determine if the problem is in the screen orif it is external. Swapping the video cable connections at the Scorer Computerbetween lanes will typically identify where the problem lies.
Lower Flatscreen Video Routing
(1) SCORER COMPUTER (2) SCORESHEET VIDEO CABLES LANES (3) SCORESHEET VIDEO CABLES3-4 LANES 1-2
(4) FLATSCREENS
Troubleshooting 25
Lower Flatscreen Wiring
(1) TOUCHSCREEN (2) LCD PANEL (3) LCD VIDEO CONTROL PCB57-301101-400
(4) LCD CONSOLE CONTROL RS232/485 PCB (5) RS-232/EXCITER AUDIO (6) POWER TRANSFORMER57-500363-400
(7) SCORER COMPUTER (8) VIDEO (9) RIGHT LANE(10) LEFT LANE
26 Troubleshooting
Start Here
Adjust the LCDdisplay
Reboot the ScorerComputer
Check the VideoCable to the
LCD
Is theproblem onone LCD?
Swap videocables at the
secondary patchpanel
Replace theLCD Display
Reseat the 2ndVideo3 PCB
The Picture on LCD Flatscreen(s) Is Bad
YES
NOReseat the 2nd
Video3 PCB
Check the largeRibbon cable
attached to the2nd Video3 PCB
Replace theVideo3 PCB
Check the cable tothe LCD Interface
PCB
Check the cablesto the Secondary
Patch Panel
Swap /Replace theLCD Interface
PCB
Swap /Replace theSecondary Patch
Panel
Did the problemmove to the
other monitor?
YES
NO
Reboot theScorer
Computer
Troubleshooting 27
Start HereCheck Power tothe LCD Power
Transformer
Check the videocable to theLCD screen
Replace theLCD Screen(s)
Reboot theScorer
Computer
Is the problemon only one
display
Check the fusesin the LCD
PowerTransformer
Replace theLCD PowerTransformer
LCD Flatscreen(s) Will Not Turn On
NO
YES
Are LEDs D12inside the LCD
"on" Or Flashing?
NO
Is LEDs D12 insidethe LCD "on" Or
Flashing?
YES
YESNO Is the About
25VAC ot J7 of thecontroller PCB?
YES
NO
Check thecommunication
cable to theLCD screen
Check powercable from the
LCDtransformer
Check the videocable to theLCD screen
Reboot theScorer
Computer
Check thecommunication
cable to theLCD screen
28 Troubleshooting
Console Input Problems
Circuit Description:
Communication to the consoles keypads or touchscreens is controlled by RS-232 interface ports on the main Video3 PCB. The communication routed tothe in Primary Patch Panel from the Video3 PCB through a small ribboncable. Each 9-pin connector on the Primary Patch Panel provide two RS-232 communication ports - one for each lane of a lane pair.
NOTE:
Also included as part of the 9-pin connector signals are exciter audio andpower for the Keypad Interface PCBs.
The cable from the Scorer Computer routes to the odd lane console thencontinues to the even lane console.
Inside the console, the Keypad Interface PCB or the LCD Controller PCBcommunicate the bowler’s input via the RS-232 interface. Refer to figuretitled Communication Cabling.
Communication Cabling
(1) SCORER COMPUTER (2) RS-232 (3) TOUCHSCREEN OR KEYPAD(4) LEFT LANE (5) RIGHT LANE (6) LANES 5-6(7) LANES 7-8 (8) LANES 1-2 (9) LANES 3-4
Troubleshooting 29
Start Here
Is the problemon only one lane
or lane pair
Reboot theScorer
ComputerIs the problem
on the leftlane?
Check the smallribbon cables
between the Video3PCB and the
Primary patch panel
NO
YES
No Keyboard Input
Is this theproblem on
one lane only?
Do thePinsetters turn
on?
NO
YES
YES
NO
YES
NO
Check thepower cable to
the PrimaryPatch Panel
Reseat / Replacethe Video3 PCB
Replace thePrimary Patch
Panel
Reboot theScorer
Computer
Check the Cablefrom the Scorer
Computer to J3 ofthe left lane Keypad
Interface PCB
Replace theKeypad
Interface PCB
Check the Cablefrom the Scorer
Computer to J3 ofthe left lane Keypad
Interface PCB
Check the Cablefrom the Scorer
Computer to J3 ofthe left lane Keypad
Interface PCB
Check the Cable fromthe left lane Keypad
Interface PCB(J4) to J3of right lane Keypad
Interface PCB
30 Troubleshooting
Start Here
Is the problemon only one lane
or lane pair
Reboot theScorer
ComputerIs the problem
on the leftlane?
Check the smallribbon cables
between the Video3PCB and the
Primary patch panel
NO
YES
No TouchScreen Input
Is this theproblem on
one lane only?
Do thePinsetters turn
on?
NO
YES
YES
NO
YES
NO
Check thepower cable to
the PrimaryPatch Panel
Reseat / Replacethe Video3 PCB
Replace thePrimary Patch
Panel
Reboot theScorer
Computer
Check the Cablefrom the Scorer
Computer to J9 ofthe left lane LCDController PCB
Replace LCDController PCB
Check the Cablefrom the Scorer
Computer to J9 ofthe left lane LCDController PCB
Check the Cablefrom the Scorer
Computer to J9 ofthe left lane LCDController PCB
Check the cable fromthe left lane LCD
Controller PCB(J10)to J9 of the left laneLCD Controller PCB
Check mainpower to theLCD power
transformer(s)Replace theLCD Screen
Troubleshooting 31
Audio Problems
Circuit Description:
Three types of audio are used in the Vector System.
Sound Exciters originate at the Scorer Computer hard drive and are convertedby the audio circuit on the Motherboard. It is then routed to the KeypadInterface PCB or Touchscreen Controller PCB inside the console from the 9-pin connectors of the Primary Patch Panel.
Intercom audio originates from the intercom handset box and is amplified bythe Audio/Video box located at the control desk. It is sent from the Audio/Video Box to the each Keypad Interface PCB or Touchscreen Controller PCBinside the consoles via the Global Audio Cable.
TV sound originate at a VCR or other suitable A/V source. Like the intercomaudio it is amplified by the Audio/Video box and is sent to the KeypadInterface PCB or Touchscreen Controller PCB through the Global AudioCable.
Once the audios are connected to the Keypad Interface PCB or TouchscreenController PCB, the desired audio can be selected by the Keypad InterfacePCB or Touchscreen Controller PCB through RS-232 communication.Refer to figure titled Audio Cabling.
Audio Cabling
(1) AUDIO/VIDEO UNIT (2) CONTROL DESK (3) GLOBAL AUDIO CABLE(4) SCORER COMPUTER (5) FLATSCREENS OR KEYPADS (6) LLAN EXCITER AUDIO LANES 1-2(7) LLAN/EXCITER AUDIO LANES 3-4 (8) GLOBAL AUDIO CABLE TO NEXT LANE
PAIR
32 Troubleshooting
Start Here
Verify the A/Vbox is configuredproperly for the
control Desk
Does theAudio work forthis Console?
Disconnect the audio cables from
connections J2 on the LCDController PCB or J6 of
the Keypad InterfacePCB of the first console
connected to the A/V box
Reconnect thecable to J2 (or J6)of the T ouchscreenor Keyboard PCB
Does theaudio st illfunction?
The Intercom And VCR Audio Will Not Work
YES
NO
YES
NO
Is the problemon all of the
lanes?
YES
NO
Disconnect the audio cablefrom connections J2 on theLCD Controller PCB (or
J6 of the Keypad InterfacePCB) at the first console
that is having the problem
Is the problemon only one
lane?
YES
NO
Check the cableconnections inside
the unit that does notfunction.
Replace the LCDController PCB (OrKeypad Interface
PCB)
Does theAudio work forthis Console?
YES
NO
Check the cablefrom the A/V box to
the first console
Replace the AudioPCB in the A/V Box
Replace the LCDController (or
Keypad InterfacePCB) in the First
Console
Check the cablebetween the last
working console andthe first console with
the problem
Done
Does the Audiowork for this
Console?
Disconnect thecable from J2 (or
J6) at the nextconsole.
NOYES
Replace the LCDController PCB (Or
Keypad Interface PCB) atthe first console with the
problem
Check the cablebetween the lastconsole and this
console
Replace the AudioTerminator
Replace the LCDController PCB (OrKeypad Interface
PCB)
Cycle power tothe A/V box
Troubleshooting 33
Start Here
Cycle power tothe A/V box
Reboot theComputer to
which the A/VBox is connected
Does the VCRaudio work on
the Lanes?
Use the flowchartt it led "T he
Intercom and VCRaudio will not work
Verify that the Handsetcabling is plugged into theproper connectors at the
back of the A/V Box
Does theIntercom work
in one direction?
Check for a badhandset hook
switch
Can the bowlerhear y ou at the
console?
Check theVolume Level on
the Handset
Check theCables from thehandset to the
A/V Box
Replace theHandset
Check theconnections insidethe connector for
the Lane Audio Outat the A/V Box
Replace the A/VBox
YES
NO
NO
YES
The Intercom Will Not Work On Any Lane
Is there morethan onehandset?
NO
YES
Does theother handset
work?
YES
NO
Verify the A/V box isconfigured properlyfor the control Desk
34 Troubleshooting
Desk Communication Issues
Circuit Description:
Communication from the Scorer Computer to the control desk and betweencomputers in the Vector or Vector Plus control system is controlled throughethernet 100baseTX twisted pair cabling (sometimes referred to as CAT5cable) and ethernet switches. Refer to the figure titled Vector EthernetCabling.
Vector Ethernet Cabling
(1) ETHERNET SWITCH (2) 100BASE-TX CABLE TO CONTROL (3) 100BASE-TXDESK ETHERNET SWITCH
(4) SCORER COMPUTER LANES 49-56 (5) SCORER COMPUTER LANES 41-48 (6) SCORER COMPUTER LANES 33-40(7) SCORER COMPUTER LANES 25-32 (8) SCORER COMPUTER LANES 17-24 (9) SCORER COMPUTER LANES 9-16
(10) SCORER COMPUTER LANES 1-8 (11) CONTROL DESK COMPUTERS
Troubleshooting 35
Connect the100BaseT x cable to
a known workingport on the switch
Reseat the EthernetPCB in the Scorer
Computer
Is the switch'slink LED forthat Scorer
computer "on"
Verify the100BaseT x cable isplugged in at both
ends
Start Here
Reboot theScorer
Computer
Refer the theflowchart t it led
"Scorer ComputerWill Not Boot"
Configure the ScorerComputer using theConfiguration Menu
Does the ScorerComputer Boot
Properly?
Cannot Communicate To One Scorer Computer
NO
YES
YES
NO
Replace theEthernet PCB in the
Scorer Computer
Check the Cablebetween the Switch
and the ScorerComputer
36 Troubleshooting
Start Here
Reboot thecontrol deskcomputer(s)
Are the anylights on thecontrol desk
switch?
Verify that theswitch is
plugged into aworking outlet
Replace theSwitch / Switch
power supply
Is the link LEDfor the Scorer
Computerswitch "On"?
Cycle power tothe switch
Reboot allScorer
Computers
Contact Brunswick'sCustomer Response
Center forassistance
No Communication To Any Scorer Computer
YES
NO
NO
YES
Check theposition of theUplink selector
on both switches
Check the100BaseTx
cable betweenthe switches
Replace eachSwitch / Switch
power supply
Troubleshooting 37
Pinsetter Problems
Circuit Description:
The Vector Scoring System provide basic On/Off and Reset signals for all non-GS pinsetters. For A-2 installations with Distributions PCB software versionsprior to 1.03, the time delay module was disabled so that the Vector systemcould provide pinsetter triggering and cycling. A bypass switch was installedso that a mechanic could easily reconnect the module in the event of a scoringsystem failure. Refer to figure titled Camera Wiring A-2 Pinsetters withSoftware V1.02 and Prior. For installations with Distribution PCB softwareversion 1.03 or later, the pinsetter cycles normally. The Vector system onlyprovides auto trigger capabilities as a “back-up” in the event the pinsetter doesnot trigger on its own. Refer to figure titled Camera Wiring A-2 Pinsetterswith Software V1.03 and Later.
For select AMF Pinspotters , the scoring system can provide the necessarysignals for short cycle capabilities. Refer to figure titled Camera Wiring AMF8270SS Pinspotters.
38 Troubleshooting
Camera Wiring A-2 Pinsetters with Software V1.02 and Prior
(1) LEFT BALL DETECTOR (2) SCORER COMPUTER (3) RIGHT BALL DETECTOR(4) POWER (5) RESET (6) ODD(7) EVEN (8) T.D. MOD (9) A-2 ELECTRICAL BOX
(10) BYPASS SWITCH (57-500208-000) (11) LEFT PINSETTER (12) RIGHT PINSETTER(13) PINSETTER RESET/POWER/SWEEP (14) FOUL UNIT (15) CAMERA
CABLE (57-500206-000)(16) BALL DETECT CABLE (57-500220-000) (17) VIDEO CABLE (57-500050-000) (18) TO AUTOMATED BUMPER SYSTEM(19) DATA CABLE (57-500281-000) (20) FOUL CABLE (57-500207-000) (21) RAKE DOWN SWITCH
Troubleshooting 39
Camera Wiring A-2 Pinsetters with Software V1.03 and Later
(1) LEFT BALL DETECTOR (2) SCORER COMPUTER (3) RIGHT BALL DETECTOR(4) POWER (5) RESET (6) ODD(7) EVEN (8) RAKE DOWN SWITCH (9) A-2 ELECTRICAL BOX
(10) DATA CABLE (57-500281-000) (11) LEFT PINSETTER (12) RIGHT PINSETTER(13) PINSETTER RESET/POWER/SWEEP (14) FOUL UNIT (15) CAMERA
CABLE (57-500206-000)(16) BALL DETECT CABLE (57-500220-000) (17) VIDEO CABLE (57-500050-000) (18) TO AUTOMATED BUMPER SYSTEM(19) FOUL CABLE (57-500207-000)
40 Troubleshooting
Cam
era
Wir
ing
AM
F 8
270S
S P
insp
otte
rs.
(1)
LEF
T B
ALL
DE
TE
CT
OR
(2)
SC
OR
ER
CO
MP
UT
ER
(3)
RIG
HT
BA
LL D
ET
EC
TO
R(4
)S
HO
RT
CY
CL
E C
AB
LE
57
-50
02
09
-00
0(5
)R
ES
ET
/PO
WE
R C
AB
LE
57
-50
02
10
-00
0(6
)O
DD
(7)
EV
EN
(8)
AM
F M
AN
AG
ER
’S C
ON
TR
OL
JUN
CT
ION
(9)
TO
AM
F C
YC
LE
SW
ITC
HB
OX
(10
)D
AT
A C
AB
LE
(5
7-5
00
28
1-0
00
)(1
1)
CO
M(1
2)
NO
(13
)N
O C
ON
NE
CT
ION
(14
)A
MF
SW
ITC
H 5
7-8
61
82
4-0
00
(15
)C
AM
ER
A(1
6)
BA
LL
DE
TE
CT
CA
BL
E (
57
-50
02
20
-00
0)
(17
)V
IDE
O C
AB
LE
(5
7-5
00
05
0-0
00
)(1
8)
TO
AU
TO
MA
TE
D B
UM
PE
R S
YS
TE
M(1
9)
FO
UL
CA
BL
E (
57
-50
02
07
-00
0)
(20
)T
O O
DD
LA
NE
PIN
SP
OT
TE
R(2
1)
TO
AM
F C
YC
LE
SW
ITC
H(2
2)
EV
EN
LA
NE
PIN
SP
OT
TE
R(2
3)
OD
D L
AN
E P
INS
PO
TT
ER
Troubleshooting 41
Start Here
Do the Pinsettersturn on when usingthe mechanic switch
at the machine?
Check the wiringfrom the
Distribution PCBto both pinsetters
Reboot theScorer
Computer
The the wiring(and fuses) inthe Pinsetter
Electrical Box
Check the Cablingfrom the PrimaryPatch Panel to theDistribution PCB
Replace theDistribution PCB
Replace thePrimary Patch
Panel
Check the mainpower to the
Pinsetters
The Pinsetter For Multiple Lanes Will Not Turn On (Non GS Pinsetters)
YES
NO
Is the problemon one lane pair
only?
NO
Do theDistribution PCBs
for the pinsettershave power?
YES Does theDistribution PCBfor the pinsetters
have power?
NO
YES
Reseat the mainVideo3 PCB
Replace theDistribution PCB
NO
YES
Replace theVideo3 PCB
Check the powercable from the
Power Supply to thePrimary Patch
Panel
Reboot theScorer
Computer
Reseat the mainVideo3 PCB
Check the ribboncables between themain Video3 PCBand the Primary
Patch Panel.
Check theconfiguration of
the scorercomputer(s)
42 Troubleshooting
Start Here
Is this aGS-SeriesPinsetter?
Verify that all of thepower and interlock
switches for thepinsetter are in the
proper posit ion.
Check for mainpower to the
pinsetter
Is the lane power LEDat the Distribution
PCB "On"?(See LED D11 or D15)
Does the Pinsetterturn on when usingthe mechanic switch
at the machine?
Check the wiringbetween the
Distribution PCBand the Pinsetter
Replace theDistribution PCB
Replace the CPUin the Pinsetterelectrical box
Put the Pinsetterinto Frameworx (or
Normal) mode, thenreboot the Scorer
Computer
The Pinsetter For One Lane Will Not Turn On (All Pinsetters)
YES
NO
YES
NO ORDon't have Switches
NO
YES
Does thepinsetter run in10-pin mode?
YES
NO
Verify all theswitches for the
pinsetter are in theproper posit ion
Check the wiringin the pinsetter'selectrical box(es)